I love this office - friendly, professional and great staff/doctors. Dr. Pomeranz has been my…read moredentist for 10 years and she is wonderful. I even recently moved to Chicago and still come back to see Dr. P for all of my dental needs when I visit Florida. She has made my smile amazing and I get compliments all the time, which feels great! Overall, I would highly recommend this practice to anyone of any age! Thank you Dr. Pomeranz, Dr. Decker and DP Dentistry!

Aspen Dental was great when I was paying cash money (over $10k this year), but as soon as I…read moreintroduced my new dental insurance policy they all acted like they've never worked with my insurance company before. I've been waiting since early September for a refund of something that should have been covered by my insurance policy (I unexpectedly paid cash since they "couldn't figure out my insurance.") I have called several times since then, working with Megan, Jeff and Marche and no one ever has an answer for me. There doesn't seem to be a corporate number to call anywhere because the company keeps their contact information on lock and refers you to your local office, who I am having issues with. I last spoke with Jeff on November 13th when he promised me to figure it out and he would call me back. No one has ever called me back about this. I will not be continuing treatment here unless Dr. Misung Son calls me personally to explain why his staff cannot figure out my insurance policy. Dr. Son, you are a great dentist and you do great work and I really appreciate all of the major work you have done for me this year, but I am not returning because of the incompetence of the staff figuring out insurance policies and following up. I have also left a voicemail for Kelly in the Patient Satisfaction Team at (315) 454-6000 ext. 201526 with no response, and the main Patient Satisfaction Team phone number suggested here on other google reviews doesn't lead you to a human being. I'm tired of working on this and will consider it a loss at this point. If you ever "figure out my insurance" and are able to process the claim we have been speaking about, please mail the check to my address on file.

I am sharing my experience at Aspen Dental on Newberry Road and Dr. Souren Hajjar so others can…read moremake an informed decision before seeking care there. Due to my insurance, my options for wisdom tooth removal were limited, but had I known what this experience would be like, I would have chosen differently. I arrived on 03/31 for the removal of four fully erupted wisdom teeth. Before the procedure, I clearly informed both the assistant and the dentist that I had previously experienced heightened anxiety after receiving a high dose of nitrous oxide during a non-dental procedure. I explained that I was unsure whether I would have a similar reaction but wanted them to be aware. While I was understandably a bit apprehensive about my first tooth extraction, I have never had dental anxiety and did not report it at any point during this visit. I have undergone multiple dental procedures, including root canals with local anesthesia, without complications or anxiety-related issues. However, I later discovered that the dental assistant documented in my procedure notes that I reported "severe dental anxiety," which is completely false and appears to have been added after the fact. I was told I would receive a "low dose" of nitrous oxide (50%). Within about a minute, several local anesthetic injections were administered in rapid succession, and extractions began almost immediately, with minimal communication. I was instructed to alert them only if I felt "sharp" pain; any other discomfort was considered normal. Despite significant pain, but not the "sharp" pain described, I tried to endure it. The procedure was performed at an extremely fast pace. I was not adequately numb for much of it and felt pain during multiple extractions. When I began to panic due to the speed and intensity, the dentist stopped briefly for less than 30 seconds and, almost annoyed, mentioned that if I was going to react this way, I could return another day for full sedation. This was after one tooth had already been extracted and while I was still under nitrous oxide. I did not want to prolong my recovery or pain, leaving me with little practical choice but to continue. Dr. Hajjar did not use this pause to make any adjustments or increase pain management. This was the only time during the whole procedure I was asked if I wanted to stop, although later in the medical record and through verbal communication, they falsely stated they asked me multiple times during the procedure. The entire procedure was completed in approximately 10 minutes and 34 seconds. I know this specifically, because the dental assistant immediately commented proudly on the speed, referencing a timer they had set, as if completing the procedure as quickly as possible was the priority. Dr. Hajjar left barely saying a few words. When I questioned the assistant about the rushed pace, I was told the doctor had other patients to attend to. After standing up, I noticed the clinical environment appeared disorganized and unclean, with tools, paperwork, and visible grime on surfaces. From the time that I walked in at my appointment time to the time I was shown to the front door to leave still in an obvious state of distress, I was in the office for less than 45 minutes. Shocked at how rapidly I was discharged and my emotional state, a family member spoke with the team on my behalf immediately after, as I was still shaken to advocate for myself. The front desk was unaware I had even been discharged when my family member went inside. The receptionist had told them they expected me to be finished in 1-2 hours. When concerns were raised directly with Dr. Hajjar, they were dismissed with comments such as, "not everyone handles procedures well." No acknowledgment of the issues or indication of concern was offered. Later, when I followed up personally, I received a similar response. After reviewing my records, I also identified multiple discrepancies in the documentation of my visit. At no point during this experience was I asked if I was okay or shown any empathy. I understood there would likely be discomfort, but at minimum, I expected communication, appropriate pain management, basic bedside manner, and to be treated with a standard level of care and respect. Instead, I felt treated as a task to be completed rather than as a human being. This experience has had a lasting impact, and I strongly encourage others to carefully consider their options before seeking care with this provider.

had a good experience with the Dentist and hist staff…read more painless extraction and very reasonable fee.

In the past, the doctor really seemed to care if you were in pain or not. A year ago, I returned to…read morethis doctor regarding an implant he had previously done years before. The implant began to bleed upon cleaning, so the doctor related that he needed to lay the gum back so it could be cleaned. After the healing process was completed with the cleaning; a lot of the gum was missing from the implant and the metal could be seen from the implant. The tooth with a crown in front of the implant was also missing gum as well. When pointing this out to the doctor several times, he did send me to a gum specialist to have a gum tissue graft on the tooth with the crown in front of the implant. The specialist did not want to do anything to the gum around the implant. However, the implant was still without gum and metal was still showing. The gum stayed sore so he sent me back to the gum specialist who I went to before and he dismissed me and said no one could see it because the tooth was in the back. Because this would be a favor to the doctor, I do not think the specialist wanted to deal with it. To this day, the gum remains sore and I cannot eat on that side of my mouth. What once used to be a comfortable tooth to chew with and a nice appearing gum line is now gone and there is ugly metal showing and to fix it has been estimated at thousands of dollars. Sadly, I am left with this problem and will have to pay out of my own pocket to fix it or try to live with the pain. I e-mailed the doctor but never heard back from him.

In a world where people are quick to complain, I felt it was important to rave about an incredible…read moreexperience I recently had with Radiant Dental. I had a dental emergency (a crown that fell off after only 4.5 years) and my regular dentist of the past five years couldn't fit me in or even help find an appointment within a week. To say I was in pain and losing hope would be an understatement. After my seventh call searching for an emergency dentist, I reached Oreana at Radiant, and everything changed. She was incredibly kind and got me in within an hour. When I arrived, the front office staff, Faith and Abby, were so welcoming and had me registered quickly. I was brought back almost immediately by my hygienist, Natalie, who was beyond compassionate and attentive to my pain and sensitivity. Then Dr. Williams stepped in and truly restored my faith; not just fixing my crown, but showing what exceptional care and service should look like. Within an hour, I was examined and my crown was repaired. Absolutely amazing. The moral of this experience: when one office falls short, don't lose hope. Sometimes you're led to a team like Radiant that truly values patient care and customer service. I am beyond grateful for how they handled my emergency, and they've earned our family's business moving forward. Thank you Radiant Team!

I had serious problems with Radiant. 1) They charge 3.5% on…read morecredit card purchases. So if you get $5k worth of services, you are paying $150 more in credit card fees. By law a vendor can charge up to 4%, but they are supposed to tell you up front and they never did. I found out after I paid it. 2) They also sell clear aligners, which should be an orthodontic procedure for many reasons. I eventually switched to braces with a nearby orthodontist. 3) They also charge $50 per hour cancellation fee. So if they think your procedure would have taken 2 hours, that would be a $200 cancellation fee charged to your credit card on file.

Dr. Graper himself goes through quite a few patients during his surgery days - My experience was…read morethat he was very quick with determining what I needed (it was pretty obvious, needed some wisdom teeth extracted), and that was it. Scheduled for surgery, total time for the consult was probably less than 5 minutes. His staff more than makes up for his hastiness. Robin particularly was very pleasant and courteous. She and the other staff were very warm and accommodating. They put me under general and I was out in no time, which was good for me since I usually get nervous with these things. (They did a GREAT job with the IV). When I came out I was very surprised that I was in very little pain. The procedure went much better than I could have anticipated. I was back to eating in 1.5 days and off pain meds in the same amount of time. I highly recommend following the post op instructions very carefully. Graper institute comes highly recommended for wisdom teeth extractions. Shout out to my ride.

As far as I know, Dr. Graper did a good job removing my wisdom teeth. Very experienced and pretty…read morefunny guy. Melissa, Trudy, and Deisha were very friendly and accommodating, too. Two major complaints about this dental office though: 1) My appointment time was 8:45am. I was in the waiting room for OVER THREE HOURS. 2) Robin was seriously unprofessional and was incredibly standoffish. First, she never sent my scripts over to my pharmacy which was an issue since I was supposed to start the oral rinse and antibiotic three days prior to surgery. (Wondering if maybe my oral bacteria count would be lower now if this wasn't the case or my recovery would be easier???) Then, when I went in for my follow up, I was being prodded at with equipment and apparently spit a little water up during the water pic part and Robin literally said "disgusting". She then proceeded to tell me how difficult I was under the anesthesia and how I kept moving around. First of all, it's not like I was consciously trying to inconvenience anyone... I was asleep. Second, I didn't ask so these impertinent comments made absolutely no difference towards my recovery instructions which was the reason for my appointment. This really hurt my feelings since I had expressed how nervous I was about anesthesia and was proud of myself for being fairly normal after. Bf said I just kept thanking everyone after. These comments have made me very reluctant to come back for the sake of being judged in a medical setting. Horrible bed side manners.

I have been going to Dr. Waldron for almost four years, and him and his team are the absolute best!…read moreCouldn't have asked for a better experience. His employees are very kind and always do their best when working on patients. Dr. Waldron is such a great orthodontist and cares for his patients to where I felt that I was visiting an old friend when going to my appointments. So sad to be leaving this group.

Dr. Waldron is Amazing and treats my daughter as if shes family. He's very compassionate and…read moreunderstanding. Calls and checks on my girl to see how she's holding up after a procedure. The entire office staff is friendlier than any other I've seen. They definitely go above and beyond for their patients!

I finally got dental insurance, so I was actually excited to go to the dentist for once lol. I…read morecalled Gainesville Family Dentistry because I thought part of an old filling had fallen out from a few years ago. They were very honest and let me know it was actually something else and not my tooth, which I really appreciated. I ended up having a few visits for other things, including a cleaning, and every single time the staff was very nice and welcoming. I had Dr. Habib, who was absolutely phenomenal. He's very kind, efficient, and clearly knows his stuff, which made me feel really comfortable. The office itself is clean, modern, and has state-of-the-art equipment. There's also plenty of parking, which is always a plus. The only reason I'm giving 4 stars instead of 5 is due to the billing. A few times my insurance got mixed up, and while I was there, I noticed other patients coming in with billing concerns as well. To be fair, that could be more on the insurance side than the office, but it did cause some inconvenience. Overall, I would definitely recommend them and will continue going back!

I wanted to point out one of their dental hygienists, Asheley. She does an excellent job. She's…read morenot just friendly but she uses a water jet to clean your teeth/gums which is gentle and thorough. It makes for a much more pleasant visit. She's also a nice conversationalist.

I've been Dr. Skoby's patient for approximately five years. The level of professionalism, service…read moreand care is outstanding. Dr Skoby is extremely intelligent and thorough in her exam. I love how she connects with me and spends the time necessary to keep me healthy!

One of the best dental experiences I have ever had. Very helpful staff and Dr Skoby see's every…read morepatient. She is very honest and made sure I understood what I needed to have done. Highly recommend.