Excellent customer service from beginning to end. Justin was my service rep and provided excellent…read moreinformation and assurance as I expressed concern about timing and workmanship! We had them installed carpet 3 1/2 years ago and Justin told me they would honor their warranty their install from 2023 to stretch one room for free even now. We also needed to have one empty bedroom carpeted. They came out the two days after I talked to them and a team of two completed both tasks under 2 1/2 hours. A couple hours after they cleaned up and we're gone a representative from the company arrived to inspect the work . Seriously???? To me this was the absolute best example of customer care I've witnessed in a long time! I'm certain it also prevents the company from having to make unnecessary service calls . What a wonderful way for the company to keep their commitment to their customers and to grow their business. The materials and the install were affordable and I wouldn't hesitate in recommending Big Bob's Flooring Outlet. To anyone in the region.

We purchased our flooring from Big Bob's and Austin installed it with professional knowledge…read more Justin sold it to us and answered all our questions. We had a problem with the transition from our rooms and John couldn't be more helpful and sent Jaime (sp) to install and again was very proficient and knowledgeable. Would recommend them highly.

Great handyman! He was able to come out and install some Ring Security Cameras around the house and…read morealso trim down a couple branches of a tree blocking the camera's view. Very fair prices. Would use him again and highly recommend to everybody! A+

From the owner: My number one speciality is definately flooring . Weather it be laminate planks, lvp, tile work or…read moreplain old linoleum,you can rest assured it's going to be done right and your going to love the finished product!Customer satisfaction is, and will always be,my number one goal in all the jobs I do. I know that without customers there wouldn't be any business! I take the extra time to do it right, to do it the way it's supposed to be done , and to make sure that I don't have to come back and do it again! I love what I do and couldn't imagine doing anything but this type of work. I have the passion and the drive that I would want in someone if I were to hire them to do a job for me! I hold myself up to the kind of standards that any one would expect from someone performing a payed- for- service. I specialize in flooring with the experience and know-how to make your floors look beautiful. If repairing the sub floor is needed, I do that. If your floor needs leveled out, I can do that. If you need a piece of flooring or tile replaced due to damages, I can do that. No matter what the job entails, when it comes to flooring don't take a chance with someone else, when I'm on the job you can relax and rest assured it'll be done right. Take a look for yourself in my gallery, check my references, or speak with any of my 100s of customers and I'm sure you will make the right choice. Don't leave your dreams or your money in the hands of someone else. Ask about my 2,3,&5 year guarantees.

Sergio with Oxi Fresh Yuma was fantastic and truly went above and beyond. I reached out last night…read moreas a first-time customer in a stressful, last-minute situation trying to get my Airbnb ready for incoming guests after a pet-related mess, and he was able to come out early the very next morning. The results exceeded my expectations. He did an incredible job removing tough stains and odors from the carpets, couch, and area rugs, everything looked and smelled fresh again. Sergio was professional, courteous, and very detail-oriented. He didn't rush and made sure everything was done right. It's clear he takes pride in his work and genuinely cares about helping his customers when it matters most. Highly recommend Sergio and Oxi Fresh Yuma. I will definitely be using them again!

Very professional, explained process well. Carpets came out looking great and most important wife…read moreis happy.

The installer was fast clean did a great job I would recommend this flooring installer is one of…read morethe best I have ever had do a job and wow he was so caring and friendly

Had new carpet and padding installed in four rooms. They called to let us know when they would…read morearrive and arrived at the time stated. They overlooked the work areas prior to installation and asked that we verify that they had correct carpet and padding. Once verified they went right to work removing the old carpet and padding. They kept us informed of their progress and when finished they made sure the work areas were clean and the job was done to our satisfaction. Very pleased with the work David and Margaret did, very pleasant and professional installation.

I used to use this company regularly to clean my carpets, but not anymore. During my last…read moreappointment the technician wasn't very friendly, and my neighbor had a similar experience.

Bobby was so professional and attentive to getting the most for our money. We are so happy with our…read moretile and grout! We didn't even know that mopping over and over was accumulating more and more dirt! We will be using Dad's every 6-12 months for carpet and tile! Thank you!!!

Conrad's is doing work on our backyard neighbors home. They sprayed the neighbors brick wall and…read moredidn't account for over spray and got paint on our shed, equipment, and plants. We called the office and receptionist said she was going to tell the owner. We never got a call back and we called two more times after that. They have no respect for other peoples property or the damages they caused. We also complained about water that is seeping through the brick wall, in which they responded to the neighbor that it won't cause damage because they added plastic. I don't know if the know how water works and the erosion water causes. I guess we'll see what happens.

Diana and Esmerelda were fantastic to work with. They were professional and courteous at all times…read more Never did they treat is with disrespect even when we were dealing with issues during our build.

Very friendly and helpful staff. Had a mission looking for flooring to match my existing, and was…read morepleasantly surprised when they were able to find something almost identical to it! They were highly communicative with me and appreciate they're time. Highly recommend. Installers were quick and clean!

Stay clear of this place. There are other carpet/tile companies you can shop at. If you go to this…read moreplace on your own, you are out of your mind. If this place didn't have a contract with The Hall Brothers (a company with no pride, shameless, where good quality doesn't exist) they wouldn't be in business. Don't waste your time dealing with them over some defective job they did on your house. If they do (which doesn't come easy) you're just going to get the same exact result. If you want it to be done right you will have to hire someone else to redo their disaster. They suck, they absolutely without a doubt do not care about customers. They don't need to satisfy customers, they don't need to keep customers. Customers don't write them a check the builder does. A builder with identical work ethics. Think about it, what would you have to do to get them to honor the warranty and get at least descent work? Take them to court? It will cost you! My one and last time I dealt with this pathetic scum company is when they installed the carpet in my house before the windows were installed. When we went to check on the progress we walked into our house and saw brand new carpet with sand, saw dust, cut pieces of 2x4, nails and cut up pieces of drywall all over it. The windows were not due to be put in for another 3 weeks. This BS wasn't the only idiotic thing they did. They installed the wrong color carpet. We had brown tile with taupe color carpet. Taupe and brown don't go together at all. Guess what? It wasn't their problem the windows weren't installed yet" is what I was told. I responded "you should know better not to install carpet in a home without windows installed yet. They're not even done putting up the drywall." His response to me was, "listen, I'm not going to continue discussing this with you. As a favor I will send a guy out to shampoo the carpet and I don't even have to do that. My response, "I can't believe you guys did this it is so messed up."That is when I realized the color was wrong. I let him know that too. His response "we did not install the wrong color, what got installed was what was written down." His reply, "I'm done with this matter, its not our problem. Then he hung up on me. Unbelievable! There is only 1 answer to such poor poor service. The owner is a shameless, worthless, nasty scum bag. They have screwed over so many people and will continue on. The 5 star reviews they have are not from actual customers.

Fantastic service. Highly recommend to everyone. This man goes beyond expectations to deliver a…read moregreat service. Had problems with item he fixed it without further charges. Hire this guy.

JR caulked my walk in shower, he was fast with the service, his pricing was upfront, honest, and…read morefair. He was flexible with scheduling as well. I'd recommend his service in the future.