The Service requested was non existent. There is no quality, professionalism, followup, and…read morecertainly no value in doing business with this company what so ever. It doesn't take a brain surgeon to see in almost all of the reviews that the owner, Shane or such is a complete zero and that some woman in his office defends every bad comment about him. We bought a home that Shane sold cool decking to. He outright lied to her about what he would do. The coating was coming off almost immediately. He tried blackmailing her to continue service with him or he wouldn't fix. She didn't fall for it. When I purchased the home less than a year later and thought I'd try from scratch to talk to the guy he started in with what a nut she was and he would only help me if I started doing business with him. Turned out, Shane & Co. did no prep or finish work... there was no pre treating of the decking, no primer and no sealer. Attached pics show the mess his work created and the nightmare his work left behind. Long story short I thought I'd give it another shot, the office promised Shane would call me right back..... 3 weeks later he called and started his B.S. so I hung up and blocked him. In that time frame we contracted with a reputable pool decking and coating company and they have repaired, put down new decking and coating and sealed the job properly. I hated what it looked like with what Shane had left but now that we know what a good job looks like it's quite different. Just wait, The office will defend his horrible business...... the guy has a screw loose and needs to be sued...... just beware!!!! The office seems to think this has something to do with wanting free work when I simply called to try and schedule with Shane. When he decided to call and point fingers 3 weeks later we had already contracted and had the work completed by professionals. Beware of this very SHADY company and the reviews all seem to point at this Shane guy, He's a crook.

My pool was built by another contractor, after having bad experience with them and their crappy…read moreservice I decided to go with Shane and his company. Shane and I met in person at my home and we talked about what I wanted and expected from them. So since 2021 I have been using Yuma Pool Service and we are very happy. I can call Shane or Janalyn directly and always get an answer. They have been very professional and helpful. Always take care of any concerns I have or any additional things I need. I have never had any difficulties or disputes with them and appreciate the service they have provided. Thank you Shane for taking care of us and thank you Janalyn for putting up with me

We bought a new spa that had a defect in the control panel. Kevin came out and diagnosed and…read morerepaired the issue quickly and professionally. He will be our new spa guy!

From the owner: For over 20 years, we specialize in providing professional, high quality swimming pool and spa…read morecleaning, maintenance and repair services for customers seeking expert pool care. Our employees are well trained, courteous and have the knowledge to keep swimming pools of all sizes healthy, clean, and beautiful all year long.

In Yuma for Thanksgiving in rented VRBO with pool. When we arrived the pool was cold as ice…read more Dexter the pool tech showed up unscheduled and saved the day and our Thanksgiving holiday. Great service and very much appreciated. FP, USAF (Retired)

after 18 yrs I had to leave this company. they have no customer service nor do they care about…read moretheir job. I never had anything bad for 18 yrs until I got a new pool guy that doesn't do anything. I called to complained about wanting a new pool person because 2 1/2 weeks go by I haven't had any chlorine tablets and my pool is dirty and very cloudy so please give me a new one or come see what is going on. they called me back and said chlorine was high was the excuse they gave me. Now I decided to take a cup of water to Leslie's and guess what. it wasn't high from their report so I asked my neighbor to come see why my vacuum is not working for 2 1/2 weeks. guess what, filter in the picture is full. Next , the other filter has been broke is why it won't catch and I get no new pool guy and next the pool hasn't been cleaned in 2 1/2 weeks again in the picture. poor service is what i get. Please start training better. I dont recommend because they have no clue on customer service.

Artesia is the best . . . You want quality, best service; excellent Customer service CALL Sylvie !…read moreShe's very experienced and knowledgeable!

Quality. Paid $20,000 for 10,000 gallon pool to get light acid wash, remove/replace single row of…read moretiles around waterline, install rock feature (purchased separately), and remove/replace 500 square feet of Cool deck pool deck. I drained and refilled the pool. Everything was satisfactory except the pool deck replacement. The owner of the business never showed up on the two week job, and couple of workers said they were just hired for this job. The concrete pool deck was not properly prepared, resulting in the new coating peeling off in ten months. The owner of Artesian Pools, Ray Orta, refused to offer to redo the shoddy job. A few months later I hired another pool company, Splash Pools, to replace the deck at a lower price. Eighteen months later it is like new. Artesian Pools and Ray Orta screwed me. I would never recommend his company.

Gomez pools is the way to go. They did my pool about 3 years ago now and it still looks as…read morebeautiful as it did when they first finished. They just did their three year inspection on my pool and sealed the deck and drained the pool and refilled it and they said I'm ready for another three years. Looking forward to summer again.

Listen, I'm waiting for them to come and demo my pool. They have been putting us on the schedule…read moreand never showing up. I paid them ahead of time, they promised a date and didn't show. They don't answer and honestly it seems like they are using an outside contractor who seems to be overwhelmed and never on track. I'll update this when I finally have the service I paid $12k for

I cannot thank Chris enough for all her knowledge and help regarding pools. I was in a very tough…read morespot after the pool company we hired, neglected and destroyed our pool and left us with a swamp. Chris was amazing and explained a lot of stuff in detail. Thank you Chris

Called their office to request a quote for a new build pool. Person took my information and told…read moreme that Marty will call me back to make arrangements to meet with me about a quote. Never heard back from them.

Hi Alex, just wanted to thank you and your team for a beautifully maintained pool! Not only that,…read moreyou did a complete assessment and really took care of all the problems it had. I couldn't believe how muddy the filter was and how the previous pool maintenance prior to my home purchase had neglected it. I had my cousin and her son over from northern cal and she was so impressed - so I told her about you relocated your company from SD as well. She's a swimmer , so it was nice to hear that she said your company kept it crystal clear even when I'm not at the house often. Thanks again!!!

Honest and upfront! Helped me out and gave some good advise on maintaining my pool. Recommend him…read morefor honest work.