Worst dental experience ever. I called Dental Arts Associates of Pomona, NY as I had just moved to the area. They were close to where I live, they are in my plan and since they have numerous dentists in their practice, I thought that getting an appointment might be easier. When I called, they scheduled me for the same week on Friday at 5:30 pm, which was great as I work until 5pm and I would not have to take off of work to go to the dentist. I was thrilled. I received a call later in the week advising they had incorrectly booked the appointment and could I come in the next Friday at 5:30 pm? I agreed, meanwhile, I had a cracked tooth that was bothering me. I showed up the next week, they advised it was too late to verify my insurance, so all they would do was take one x-ray. The hygienist advised that I needed a root canal before the dentist looked at my tooth or took an X-ray. The dentist confirmed same and advised I should come back in a week. When I called back to confirm, they advised my appointment was in 2 weeks. I needed to take time off of work as the only appt they were able to give me was on Friday at 3:45 pm. They never did a check up or cleaning. The Dr. performed a root canal within 45 minutes without the use of a dental dam (to reduce the risk of infection). There was no mention of the cost of the procedure, the receptionist charged me my $50 deductible at that time and gave me an appointment for 2 weeks for a post and crown at 4:15 on a Friday. The dentist gave me no aftercare instructions. When I asked if it was ok for me to chew on that side, he told me to "favor it." I showed up to my next appointment and the receptionist was adamant that I had no appointment. Again, I had to take off of work for the appointment. I showed her my appointment card and she apologized profusely that she had not put the appointment in the books. She rescheduled me for the next Friday at 10:00 am. (No consideration for the time I would have to take off of work again.) I received a message from her 20 minutes later advising that they submitted for authorization from my dental insurance and they would hear back in 4-6 weeks. (I am gathering I should disregard the next appt in 1 week?) I have never had such a poor experience with a dentist. Can anyone recommend a dentist in the Pomona, NY area? read more