**Told Everything Was Fine -- Second Opinion Found Major Issues** ______________________________________________________________________ Dental Associates told me everything looked good, but a second opinion uncovered serious problems that had gone undiagnosed. TL;DR: Dental Associates said everything looked "fine," but a second opinion found periodontal disease, unusable x-rays, a mobile tooth, and major work that was never mentioned to me. I wish someone had warned me sooner. ________________________________________________________________________ During my visit at Dental Associates, I explicitly declined the use of the ultrasonic tool, yet the hygienist used it anyway, stopped when I objected, and then restarted again. There was no charted reason to use the ultrasonic tool for the type of cleaning I was scheduled for. At the end of that appointment, the dentist told me, "Everything looks good, see you in six months." I relied on that reassurance when I agreed to a routine schedule, believing there were no underlying issues that required closer monitoring. Based on what I now know, that statement was not accurate. At my second-opinion appointment, the hygienist immediately noticed that the x-ray from Dental Associates was not usable for diagnostic purposes. It was blurry, taken at the wrong angle, and--most concerning--cut off above the gumline. Because the bone and periodontal structures weren't visible, the image could not be used to evaluate early periodontal disease or bone loss. The new clinic repeated all diagnostics: full x-rays, intraoral photos, periodontal charting, recession measurements, bone assessments, and a thorough exam. That's when I learned I actually require periodontal scaling and root planing across multiple quadrants--treatment that is only recommended when active periodontal disease is present. The work required is so extensive that it must be split into multiple appointments totaling around four to four and a half hours, and nitrous oxide is recommended because of the anticipated discomfort and inflammation. I was also told--for the first time--that one of my teeth is slightly mobile. That is not something you expect to hear immediately after being told "everything looks good," and it indicates a more advanced stage of periodontal involvement. Additionally, a molar requires a multi-surface restoration due to structural compromise. This was never mentioned to me at my most recent visit at Dental Associates, approximately eight weeks prior. The hardest part has been realizing that routine six-month cleanings at Dental Associates did not catch issues that were clearly developing. Being kept on a standard cleaning schedule when deeper disease is present has real consequences. Now I'm facing significant treatment, potential specialist referral, and the emotional weight of discovering how serious the situation actually is. After my second opinion, I walked out feeling relieved that someone finally diagnosed what was really going on--and frustrated that these problems had gone unaddressed for so long. I'm sharing this so others can make informed decisions and advocate for their own care. If anyone wants to know where I went for my second opinion, feel free to message me here on Yelp. -A patient who deserved better read more

Dental Associates - Their photo. Their lobby. Their documentation. I'm just placing their pieces where they can be seen together. - General Dentistry Near Me - Wichita, Kansas

Horrible horrible place of business. I was treated like a second class citizen not just by dentist but Pam the Office Manager. She was rude argumentative and insulting. I asked for Pam's full name to include her in future negative reviews and was told I was not allowed to have her last name? When I asked why she told me because I am a single women. So what does this imply? I am a married man and I'm doing a business transaction with a non ethical business not trying to ask you out. read more

I had a cavity free check up with two spots noted to watch for a cavity six months ago with a dentist in California. I came to see Dr. May yesterday for my regular 6 month appointment. I brush and floss every day and don't drink coffee or soda. Dr.May shockingly told me I had 6-7 cavities and a bill of $1500. I went to get a second opinion at a different Wichita dentist office with a new x-ray and they told me I had the same two spots as the dentist in California had said. I've been going to Dr. May since I was a child (20 years now) and have always thought that I had awful teeth because I would always have 3-6 cavities filled each yearly check up with her. Now after having three dentists opinions within 6 months I think this is absolutely a scam on Dr.May's part. NEVER going back and 100% do not recommend going to see her. read more

I came here for getting my teeth cleaned but during the checkup, I was questioned multiple times about my intent of immigrating to the US by Dr. Jeff in a demeaning way. Wouldn't recommend to anyone who's not white. read more

I had my tooth filled by dental associates and my filling keeps coming out twice in two years. Change dentist. Im a vegetarian and take care of my teeth. Clean office, but it is deceiving. read more

Dental Associates provide good service except billing/insurance department. I have a July 2018 bill that they still have not resolved with my insurance company. Plus they do not return email or phone messages. I would like to give an A-ok or better but don't feel it is warranted since customer service after the appointment has fallen short many over the years. read more

I received good service on the two visits I went to Dental Associates. Teeth cleaning with bitewing x-rays cost me $158 with no insurance. They did a thorough job and recorded the numbers for my gum pockets too. I also had a crown re-cemented onto an implant screw and that was just $58 with no insurance. Teeth cleaning price seemed a little high to me, especially for Wichita, which has very cheap rents and low cost of living, but it wasn't totally outrageous. read more

I have been going to Dental Associates for about 8 years now. The first hygienist I had was amazing, but she retired. The hygienists since have been okay. They have all been professional and performed their jobs well. Dr. May has been amazing. The office staff has always been great. The waiting rooms and dental chairs are always comfortable, clean, well-appointed, and their prices are very reasonable. Parking is easy and convenient. And they keep their appointment times so there is very little waiting in the waiting room. You need to book about a month in advance for routine cleanings, because they do keep a tight schedule. I like em! read more

I have been a long time patient and have had no problems. Until today. I have a filling that fell out and they are not able to help me in the same day. I am leaving town tomorrow and they can't get me in until Monday. I guess I will be living on Ibuprofen and Anbisol. LUCKY ME! read more

We have been with this place for awhile and until recently I have a root canal service and they quoted me around $600 and end up with a bill of $1600 on my part. See they don't tell you this amount at first just to get you committed and when done, they handed me the final amount of around $1600. We are done with this place and decided to go elsewhere for future dental services. read more

Since I have periodontal disease, I was given a deep cleaning once or twice but then the doctor decided that I did not need any more deep cleanings -- just regular cleanings. I explained to him that I had a history of periodontal disease, and, yet, he insisted that I only have regular cleanings. Then, the inevitable happened -- one of my molar teeth had to be extracted. I continued to request the deep cleanings but was denied this service, which was in network with my insurance. Therefore, I had to contact another dentist who is out of network and costs a lot more for deep cleanings. As a result of the above, the dentist from Dental Associates dismissed me from his practice. Feel this is very unethical as now I must try to find another dentist but for some reason I am having a hard time and wonder if this office has communicated something online that is so negative that the other dentists do not want to take me on as a patient? What can I do -- I am in pain right now... read more

Very disappointed with this dentist office. After the dentist "fixed" a cavity I never had, I was in incredible pain. I went back in and he then drilled to deep the tooth and hit a nerve. Once all was said and done I have two huge gaps on either side of the tooth and haven't been able to eat on that side of my mouth in 5 years. I finally made an appointment this morning and they made my appointment for the wrong time then asked me to come back 5 hours later because the doctor wasn't able to see me. They were unaccommodating and I was very upset with they way they handled the situation and how they treated me. read more

Wouldn't recommend this place to my worst enemy. Was put on antibiotics. After I was thru the prescription I called back to inform them the infection was still active. I was relayed a message from someone who was not my dentist to suck it up basically. Now suffering from an abcess on the roof of my mouth, that is draining and making me sick. No help from them. Once they are paid they don't care about you, or your quality of life. Do not go there. read more

Worst place ever. I went to dental associates for around ten years and had no problems at all in fact I loved going to them until I went in for cleaning and was told I had three cavities (which seemed odd to me cause none of my teeth hurt) I thought oh well it happens so I rescheduled for a few weeks later. I returned a few weeks later and had my cavities filled and I had absolutely terrible pain with the fillings I received and so they put a sedative filing in. They never rescheduled me to come back and I came in for cleanings and they never said a word about the sedative filling needing to come out so I assumed it was okay until I started getting a terrible aching in my jaw and went back to have them look at it. Of was them that I was told no thing was wrong with my jaw but we needed to take the sedative filling out so I went back and they took it out went through the same thing they put a new one in and the same thing over and over until they finally decided I needed a root canal so I went and had my root canal done and came back to have my crown put on and they couldn't get it to fit so they pushed it into place and low and behold they cracked the root candles tooth and the tooth behind it and I had to have both of them extracted and in the end they ended up admitting there impression maker was not working right at the time but none of my surgery costs were covered by them. So I went through a root canal, an extraction, a bone graft, and a dental implant. Needless to say I do NOT recommend them the work is only done half way and you will end up spending way more money just to undo what they've done and they did not cover any costs. read more