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Dental Care Center

4.0 (1 review)

Services - Dental Care Center

Cavity treatment

Dental exams

Tooth filling replacement or repair

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Kelvin B Smith, DDS - 6'4'20 #COVID19 #SocialDistancing

Kelvin B Smith, DDS

3.2(6 reviews)
0.6 mi

I've been a patient of Dr Smith's practice for over 18 years now. Let me start by saying HE is…read morewonderful. However I am not pleased with the recent billing department at this office. My dental insurance has been the same for the last 15+ years, why is there an issue now? I went to get a fill in, called ahead to ask for an estimate of what my copay would be ahead of time. I was told approx. $54. Of course that's what I was then prepared to pay. My call was placed about two weeks prior and was told I had a "missed appt" charge and a balance. The office policy told to me by front desk was that I shouldn't have been charged the fee because you only get charged if you miss 3 appts within a year. I've never missed any appts in 15 plus years but one. That appt was only missed because I didn't receive the call originally asked for in regards to that appt's copay. I was even given the "I will contact you about the copay" from the back office staff. Ok still waiting for that CALL..... Now I have been to this office several times and haven't been told I had a balance. Fast back forward to front desk and I'm told by Ms Deborah I owe today $108...wait what?? I explained the above and told her the lady I spoke with prior said she would be taking the missed appt fee off and $54 is what is owed today. She then printed off my bills dating all the way back to 2016. I was flabbergasted because how can billing have me come since 2016 and I have a bill balance of $21 and never let me know? Ms Deborah was understanding and took my info for Sylvia her supervisor to contact me. I really hope billing taps into customer service skills. Long time customers should be valued and appreciated. Hopefully a resolution is in the near future.

I have since left this practice and here is why…read more I had a procedure that the dental office reported was a necessity, my dental insurance declined to cover said procedure (they disagreed with the dentist) and I was in turn required to pay. Okay, I get that. I paid, and all is to be right within the world, right, right? Well here in lies the gotcha, my dental insurance told me that I should not have paid anything to the provider at all and I was due a refund. My issue is that it took several phone calls, conversations, basically months to receive my funds. I fully believe that had I not advocated for a return of funds that I would have never received it. This is unacceptable and unprofessional. I will never return.

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Kelvin B Smith, DDS - 12'4'2020 It's beginning to look a lot like Christmas.

12'4'2020 It's beginning to look a lot like Christmas.

Kelvin B Smith, DDS
Kelvin B Smith, DDS - I love the fact I can pick up a pen while I'm there!

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I love the fact I can pick up a pen while I'm there!

Dental Care Center - generaldentistry - Updated July 2026

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