I had my cleaning today and had the pleasure of having Peter as my dental hygienist. He was…read moreincredibly kind, friendly, and welcoming, and he made me feel comfortable from the very beginning. We even shared a few laughs, which made the visit that much more enjoyable! I truly appreciated Peter's transparency, patience, and the genuine care he showed throughout my appointment. It's always nice to feel like you're being cared for as a person, not just another patient. Thank you, Peter, and the team at Conyers Smiles Dental for making my visit such a pleasant experience. I truly appreciate the kindness and care, and I would definitely recommend you to others!

Warning: Unexpected $1,017 bill after being told visit was covered…read more I visited Conyers Smiles Dentistry as a new patient for what I was told was a routine exam. When I arrived, staff confirmed my Cigna insurance had been verified and my visit was covered. I paid a copay and thought nothing of it. Weeks later I received an Explanation of Benefits showing I owe $1,017 out of pocket for a Cone Beam CT Scan, multiple Oral/Facial Imaging procedures, and Saliva Testing. None of these were explained to me before, during, or after my appointment. No treatment plan was shown to me. No cost estimate was provided. I was never told any of this was being done. My insurance denied all of it. Cigna flagged the saliva test as "not a dental service" and the CT scan as simply not covered neither of which are standard for a new patient checkup. I am now formally disputing these charges with the practice, Smile Generation corporate, and the Georgia Board of Dentistry. I would caution anyone especially new patients to ask for a written cost estimate and treatment plan BEFORE allowing any procedures to be performed here.

This staff is so friendly, knowledgeable and just amazing. The office is comfortable. We saw Dr…read more Williams and Brooklyn who really made my daughter feel at ease. Amanda at the front is so friendly and really set the tone for the visit. Can't wait to continue being treated by this office!

Dr. Williams is AMAZING. He is reassuring, informative and professional. I was very anxious. Dr…read more Williams and assistant Kayla really made me feel safe, secure, and pain free!!

Stockbridge, GA office: Newbie parent of daughter with first-time braces. Beginning process for…read moretop set went smoothly. Bottom set put on today, and 1 brace broke 2 1/2 hours later. I appreciate the fact that they accommodated her and fixed it at the end of the day. One suggestion - a simple apology and explanation go a long way. Hats off to Lyn (the orthodontic hygienist) who explained everything to me - and my daughter wasn't even her patient! Pillow bracket was needed.

I was left standing outside in the hot sun for over 5 mins. No one was manning the front desk or…read moreoffice area. I knocked a couple of times with no response. I could see a room full of people working on patients. Someone in a uniform working on a patient raised their hand to acknowledge hearing ther knocking but never came to the door or made eye contact... just left me waiting and standing outside the door without a word. Then someone came to the door without saying hello or apologizing for ther wait, asked me if I had an appt. Without another word she said she would 'be back' ..took a child outside to her mother then walked by me without a word. She never returned. I left. I will never, ever return. I am appalled at how poorly I was treated. Then I when I called to soak to someone about my experience I was left on hold for over 15 mins until I hung up. This type of customer service is NOT customer service.. it is neither professional nor neighborly. It is down right RUDE!! NO business should operate this during a pandemic or any other time. This is a time when we should be kinder and show human compassion for others. This FAMILY orthodontics is not family oriented at all!

I DO NOT recommend! Not accommodating or understanding at all. Had an emergency come up at my…read morechild's school the day of the appointment which caused us to run behind. Well GPS took me to another location, so I called and communicated with office staff, rescheduled the appointment and was later called back to say I was put on a "can't make an appointment at this location list."

I can't say enough good things. Friendly staff from the front desk, hygienist, and doctor. All took…read moretime to explain things and talk to me. Dr. Brad truly cares about his patients. Had to switch dentists due to my insurance a few years back, and my daughter begged to come back here. After a very bad experience elsewhere, we are back and it is worth paying out of pocket!

Dr. Dickinson is very nice and considerate. As someone who is very afraid of the dentist she has…read moredone everything possible to put me at ease and comfortable on each of my visits. Would definitely recommend!

My dentist retired so i'm having to look for a new one…read more I had a implant put in and it failed due to a massive infection. So now instead of a implant i have to have a bridge done. I went in to get a teeth cleaning as that was priority one since it had been 3 years prior.This way a new dentist could see everything more clear. The cleaning went great and the dentist seemed to be a good fit with her information she gave me that i had already been given from previous dentist. I had to set up another appointment to look at the rest of my issues because she didn't have enough time that day. so i got my price for the bridge 7600 which i have no problem with except one small part which i planed to ask her about and resceduled to today to plan the rest. Now a crown includes impression to make it.Grind the tooth down. Make a temp crown.Remove temp and guma, cement, place new crown.basically all labor and installation materials.and the new crown itself.1000 to 1400 is fair prices.they came in at 1200 so price is fine. So i went in today to do the 2nd part and get a scedule for the teeth that needed to be fixxed asap so as not to lose them. Everything went fine and i agreed with the plan. Where things went bad is when i tested her character by asking that simple question. IF A CROWN INCLUDES ALL LABOR, MATERIAL. THEN WHY WOULD I PAY FULL PRICE FOR THE BRIDGE SECTION THAT REQUIRES NO TOOTH LABOR.WHY PAY 1200 FOR A SECTION THAT DOESN'T HAVE ANY LABOR OR CEMENTS ETC. IF ANYTHING IT SHOULD BE THE SAME PRICE AS A IMPLANT WHICH IS TYPICALLY 700 ABOUT HALF OF A FULL CROWN. Instead of being professional she got mad and lashed out.I said it was very dishonest that you would try to convince me its your suppliers fault as they make the prices.Instead of taking ownership that its YOUR practice and you set labor prices not YOUR supplier. I never raised my voice, i was calm and regular volume. I would never cheat or pass the blame to any of my customers and id expect the same from others to me. she started raising her voice and telling me i can go anywhere else .I don't have to choose her.which of corse i said i agree and will be doing just that,i don't deal with dishonest people. She then said good i'm glad, imagine having to deal with you everyday.She muttered some other curse words under her breath as she walked away. Lol she got so mad over being confronted over something so small in the grand scheme of proly 20k i was ready to spend with her to finish my teeth plan. Instead of just saying sorry and adjusting HER price maybe 500 dollars of a 7600 plan or even just saying that's what i charge and i'm not changing it. id have been ok with it and sceduled.Not taking accountability and trying to blame it on supplier that makes the crowns. But instead she got mad, loud, rude and insulting me , it shows i asked the correct question to see what type of character she has. Staff was pleasant both times i went office is clean and it seems like a nice place. But when the main boss has anger issues like she displayed over something simple go at your your own risk .Imagine her roid rage popping off while she has sharp objects in your mouth.

Dr. Inness is the best dentist ever! So sad they closed. I drove from Macon to see him.read more

I've been seeing the same dentist since I was a child. I am now almost 30, and still with Gentle…read moreTouch. Always professional, and everyone is always lovely.

Firstly, I wanted to thank Dr. Lester for being my family dentist for many years. However, his…read morestaff's ability to schedule appointments is hit or miss. Be prepared for them to have no record of your visit and expect you to wait for a long time before they can 'fit you in' (happened to my wife on more than one occasion and now to me). I would recommend someone far more consistent and reliable.

I had the pleasure of going to get my teeth cleaned again at Lester Dental. I really enjoyed myself…read moreper usual. I hardly ever see Dr. Lester due to me thoroughly cleaning and taking care of my teeth. But also my favorite dental hygienist Amber does a excellent job. I have been going to Dr. Lester over ten years and Amber for four years. I drive 2 1/2 hours because I don't trust anyone else with my teeth. I love this office!! Staff is very professional and nice. Always very helpful. It's 10 stars for me. Im ready for my next appointment already!! If you are in The Conyers Georgia area please look them up. You will not be disappointed!!

I am very disappointed with the quality of dental work I received at Arena Dental Group. I have…read moreexperienced ongoing issues with multiple fillings, including having to get them redone repeatedly. Dr.Candace does not take her time and rushes. I don't think she really cares. After seeking care from a new dentist, I was informed that several of my fillings were not done correctly and needed to be replaced. The shape and fit of the fillings were off, which has caused continued problems. In one case, a filling was done improperly in a way that allows food particles to become trapped underneath it, leading to an unpleasant odor and concern about long-term dental health. These issues point to a lack of precision and attention to detail in the work performed. Dental procedures, especially fillings, should be done correctly the first time to avoid unnecessary complications and additional treatment. I hope Arena Dental Group takes steps to improve the quality and accuracy of their dental work to prevent other patients from experiencing similar issues. I paid for a lot of my fillings out of pocket due to insurance maxing out just for them to be done incorrectly. Now I'll have to pay again to get them redone. Not to mention they will reschedule your appointment without notifying you. I showed up several times and the office was closed during regular business hours. Overall just not the greatest care I've received.

I'm a new patient to Dr. Thomas with about 6 months of visits and interactions due to getting my…read moreteeth that need a lot of attention taken care of. I chose this practice because they have listed on the website that they provide sedation dentistry which is true to a certain extent. You won't be put to sleep but you will be prescribed medication to help you relax through your treatment if that's something you feel you can benefit from during a visit to to your dentist. The staff have all been so accommodating. I've had to come in between appts. due to new dental issues popping up and they've listen to my concerns and got me in as soon as possible. I have real trauma from past dental treatments and dental offices along with having a medical condition that doesn't allow me to lie flat on my back let alone with my head tilted back. I've had anxiety attacks just preparing for dental appointments for fear of having another dismissed/painful/mistreated experience. I say all of this because I feel I've finally found a dentist and dental office that understands the patient's perspective and is so Informative so I know why and what needs to be done for my individual treatment needs. It means a lot that I can voice that I really have issues with coming to the dentist as a fear and them not be defensive but understanding that past experiences have made it hard to make the appointment let alone sit for work every other week to get my teeth in an ideal state. I couldn't be more pleased with the gentle treatment that I've received at Arena. They have really done their best to accommodate me understanding that it's challenging for me. I'm excited about getting my work done with Dr. Thomas. That's how comfortable I am with her care and I'm faithful that I can get through this because I've been blessed with a experienced, relatable, caring dentist and dental staff.