I was told to be there 30 minutes early and my appointment was at 8 AM. I got there at 7:30. They…read moredo not open their doors until 8 AM. When I finally got through the doors, a nice young lady by the name of Courtney helped me with my drivers license to Texas from Florida. She explained they would not accept a Global Entry card as my second form of ID and I had left my passport at the office. They also would not accept my bank statement from PNC app so I had to get copies of those statements as well. I had two appointments one at eight and one at 8:20. The one at eight was for a Texas identification card. She told me you can't have both. Since the appt for my drivers license was at 8:20 I had 45 minutes to get there and back. Of course it was rush-hour traffic but I got back at 8:57, seven minutes past the 30 minute time mark. I walked in and a rude woman by the name of Robin, told me to step back in line as I explained I was working with Courtney, and I had the paperwork. She said Courtney's with a customer step back. Courtney waved me and said she'll be with me and asked me if I got everything I said yes. I waited outside inline for another 10 minutes making it 17 minutes past my 30 minute mark. When I got up to Robin again, not only was she rude but now obnoxious and told me to go to a different DPS because I missed my 30 minute window. I explained that I was here but because she made me wait in line it caused me to be even later, she said well I can't help you. She said get back on the app or go to another DPS. I called out to Courtney saying you know I have everything. Robin asked if I had a ticket for a delay, and I asked Courtney why didn't you give me one. She replied I gave you a 30 minute window, Robin is the one that gives the tickets. The really sad thing is that I made this appt 6 months prior in January. Very frustrated and irritated, I came back to my office and I started trying again to get an appt. Luckily I got the Carrollton office the next day! My daughter and I had a wonderful experience just the week before here. The ladies Jodi And Zakia at THE CARROLLTON DMV were amazing and kind. My advice is to avoid at all costs going to the Flower Mound location. If you can go to Carrollton, they are much kinder and they will help you in ways that Flower Mound will not. -5 stars for ROBIN.

2 hr wait to pickup plates. 2 employees at the counter. This is ridiculous for all the taxes we payread more

They moved!!! To 5533 FM 423 FRISCO. (fm 423 and Lebanon,…read morebehind McDonald's) Hope this helps y'all and save some time too!!

I understand that the dmv is usually full of people waiting, however it was especially frustrating…read morethat they let people cut those who were waiting in line. At this DMV they ignored those who had been waiting hours for people who just walked in. Extremely frustrating.

I had a great experience at the Lewisville DLO. Everything looked clean and organized. The wait in…read moreline was short and orderly. Ms. Dawn took great care of me. She was very professional and helpful. I was in and out in 20 minutes, which is impressive given how busy they are. Don't listen to the haters y'all. Pro tips: Always make an appointment online (no walk-ins since Covid), find your forms online and fill them out and print them at home, always bring your passport or ID, confirm your appointment when you get a text the week and day before, then confirm it again 30 minutes before your appointment so they can get you in on time. Arrive 30min before your appointment. Lastly, expect it to take an hour, then you won't be stressed. It's government people! It's like going to the airport, it takes time, so bring a book. If you do all heavy lifting upfront, you will have a great experience.

Web, Chat and phone systems are barely functional. You'll get the satisfaction of typing a form, or…read moreanswering AI prompts, but no confirmations of receipts (forms), or solutions to simple questions (status of DL renewal timely submitted online). Its been over 3 weeks! The only thing I know for sure is my credit card was charged.

Coming from Arizona and had to get my Texas DL. Travis was my Represenative and was amazing. Super…read morenice, attentive, and welcoming to Texas with also being patient with my questions and infant son who came with me. Highly recommend!

These guys/gals were tremendous! Competent, intelligent and…read morevery helpful. Lightning fast but throughly done. The gave me an inspection for the registration of the car too. Excellent and I'll be back when it time to change it again.

Excellent service and highly professional. I've never been to a DMV like this, it's efficient and…read morenice! Recommend you check out the website prior to making an appointment or walking in for any forms and information you may need to bring with you. If there's a charge associated with your need, recommend bringing cash or check as they partner with Chase Bank, and all credit debit transactions are charged a 2% fee. Kudos to the staff members that make this DMV run smoothly.

Ms miles was extremely helpful and made sure I was in and out quickly I passed my drivers test!!!!read more

So i was not excited about going to the DMV to get my dughters drivers permit. Not because I dont…read morewant her driving, but becuase all of my past experiences with the DMV have been a pain in the butt... long wait times, rude employees, just an unhappy place... well, they have it down in Carrolton... we did have a bit of a wait, but not that long.. the appointment times really help. I need to give a shoutout to Allison Liles. She was the attendant that assisted us with my daughters permit. One the list of required documents that we needed, the item for verification of enrollment was not on the list. We showed up with way more than was needed, just not the VOE. The Monday of thanksgiving break, no one was at the school to assist us either. Allison worked with us taking screenshots of any and all of the school info we could get for my daughter. Instead of leaving there dejected, and heartbroken, becuase we coulndt complet the task, Allsison made it work. So instead of having a horrible Thanksgiving break becuase my daughter couldnt get her permit, we now have a chauffer to drive us around anywere we want to go! Thanks Allision!

Clean. Orderly. Gone are the days of waiting three hours through a cacophonous milieu of chaos…read more This Department of Public Safety Office makes getting your license renewed easy. First, you do have to secure an appointment online. When I got the notification via mail that it was time to renew my license, I made an appointment a few months in advance on their website. Once I arrived , there was ample parking for my early morning appointment when I arrived. Upon walking in, there was an employee who had me check in via iPad to assign me a number and then directed me to a waiting area. I only had to wait about 10 minutes before my turn. Once my number came up via an announcement and a readout on the flatscreens in the waiting area, I made my way to the appropriate desk. The rest of the process was pretty much unchanged from years previous- submitting forms, taking a new pic and paying the fee- it was all pretty simple and I was in and out in about 35 minutes. I would definitely book my next appointment at this branch. It was hassle-free and such a departure from the DMV of yesteryear.

I didn't know if I would be able to get an appointment before my drivers license expired in a few…read moredays, but I did. I was able to do my application, as all of us due to get an appointment at a drivers license location that had an appointment available. I had to keep trying because the first one's that were available were a month away or more. I didn't plan to renew it that far in advance. But I kept trying to find an appointment earlier. There must've been some cancellations as I was able to pick one up same day in Garland. So I Ubered over to the Department of Public Safety to a store there in Garland and it was really organized. Very nice place, very clean, plenty of room even with lots of people in orderly transition to get there renewals done there. The people were real friendly and I got it done after about a half hour wait everything was cool. I brought over my passport and my drivers license and that's all they needed. I filled out a one page form. Got a temporary permit and the real license is on its way to my mailbox, Easy Peezy!

08/20/22-0533…read more Very quick in taking care of all of their customers. One "Big Shout Out" to Mr. JD!!!!

This is the absolute worst place to pay taxes. If you have rollback taxes they are clueless. If you…read moreare paying multiple accounts they send you to the McKinney tax office because they are too lazy to do work. They need to train their staff!