They moved!!! To 5533 FM 423 FRISCO. (fm 423 and Lebanon,…read morebehind McDonald's) Hope this helps y'all and save some time too!!

I understand that the dmv is usually full of people waiting, however it was especially frustrating…read morethat they let people cut those who were waiting in line. At this DMV they ignored those who had been waiting hours for people who just walked in. Extremely frustrating.

Best DMV experience I have ever had! This location is clean and very efficient. From the minute you…read morewalk in, everyone was genuinely kind and helpful. I wanted to leave a special 5 Star compliment for Amanda. She went above and beyond! You and the gentleman sitting next to you made my uncle's day ;) Thank you, Amanda from Brooklyn - you are a rockstar!

This place is a clown show. The lady at the front acts like answering a simple question is beneath…read moreher. One question and she's rolling her eyes, huffing, and acting like I'm the problem. Then she starts talking about me while I'm literally right there. Bold move for someone who can't even pretend to be decent. She's super friendly to everyone else, though. Don't know if she was being racist but leave that poor attitude at home and treat others better. You're a grown person, dont act like a little child. Ridiculous and embarrassing yourself.

My daughter and I went there today. Quick and easy, not a long wait at all. Everyone was friendly…read moreand very helpful.

Very good and fast for a permit. didn't have to wait more than 5 mins with our appt. Customer…read moreservice was very helpful!

I had a great experience at the Lewisville DLO. Everything looked clean and organized. The wait in…read moreline was short and orderly. Ms. Dawn took great care of me. She was very professional and helpful. I was in and out in 20 minutes, which is impressive given how busy they are. Don't listen to the haters y'all. Pro tips: Always make an appointment online (no walk-ins since Covid), find your forms online and fill them out and print them at home, always bring your passport or ID, confirm your appointment when you get a text the week and day before, then confirm it again 30 minutes before your appointment so they can get you in on time. Arrive 30min before your appointment. Lastly, expect it to take an hour, then you won't be stressed. It's government people! It's like going to the airport, it takes time, so bring a book. If you do all heavy lifting upfront, you will have a great experience.

Web, Chat and phone systems are barely functional. You'll get the satisfaction of typing a form, or…read moreanswering AI prompts, but no confirmations of receipts (forms), or solutions to simple questions (status of DL renewal timely submitted online). Its been over 3 weeks! The only thing I know for sure is my credit card was charged.

The lady who helped me for my new resident registration (Shelby, I believe was her name, station…read more10) was incredibly kind and helpful. She was patient and had a positive attitude despite me not quite knowing how things worked. She made what could have been a disastrous visit so much more pleasant. If her management happens to see this review, please strongly consider her at the next opportunity for raise or promotion.

Looked online and the wait time said 30 minutes. Got there and had to drive around for a while to…read moreeven get a parking spot. Went in and checked in. after 2.5 hours my number was finally called. I recently moved from out of state and wanted to get my car registered for TX. The lady as immediately rude right off the bat. was not helpful in anyway. looked like she hated her job and had a terrible attitude. overall just an unpleasant experience.

Too few of staff. Long waits. Lack of knowledge…read more Uncomfortable seats. Flower pens.

It's rare that a DPS or DMV experience leaves a lasting impression, but I have to give a shoutout…read moreto the staff at the Carrollton Driver License Office (particularly Rebecca Breese and Conley Crawford) who went out of their way and totally above and beyond to help out when my grandpa came in to renew his license. They treated him with so much care and respect that it restored my faith in customer service. I can imagine the staff here work work so hard to keep up with the high amounts of visits and appointments, and often deal with difficult situations. This is not easy work. Despite this, they found the time to answer questions about documentation (which can be confusing) and to help in any way they could. Thank you!

Not sure why there's only 3 employees working when this place is always packed. Hire more…read moreemployees. Isn't that part of where our taxes go? Collin County office in Frisco, you're in and out within 10-15 minutes. Been here for almost an hour just to do title transfer+ registration good grief Lewisville/Denton needs a rehaul.

Called to get some information on my tax refund since my bank overpaid. The person I talked to was…read morenice and informative. I appreciated that I didn't have to go in to speak with someone.

Quick and easy. Not much to say other then they did the job…read moreand where easy to work with to set up a time over the phone.

I needed to give a power of attorney to an overseas lawyer who asked for documents to be…read moreapostilled. I had no idea what apostilled was (its an extra step after conventional notary services performed by a State agency in Austin) so was greatly relieved Melinda knew exactly what was needed. Services were extremely timely and professional, couldn't ask for more.

I don't often write reviews for government offices, but the staff at the Texas Department of Public…read moreSafety in Plano absolutely deserve one. My appointment was scheduled for 1:20 p.m., and through pure operator error (completely my fault), I accidentally went to the wrong location. I had went to the Texas department of transportation. Then I drove to McKinney location only to realize my appointment wasn't there either it was in Plano, about 30 minutes away. Talk about panic mode! I had been waiting for this appointment since last August and thought I had completely blown it. By the time I arrived in Plano, I was late, stressed, desperately needed a restroom, and was convinced I'd be marked as a no-show. That's when I met Ms. Mona. She greeted me with kindness, directed me to the kiosk, and when my ticket showed "No Show," she didn't just send me away. She calmly suggested I speak with the representative at the window because they might still be able to work me in, even though they were very busy. That little bit of encouragement gave me hope. Then I met Ms. Esther, and she was nothing short of an angel. Everything that could go wrong seemed to go wrong. My utility bill had the wrong address, so I had to email new proof of residency. I realized my vehicle registration was still in my car, so I had to run back outside to get it. Then I needed my veteran's proof of service...another trip to the car. I was definitely getting my steps in that afternoon! To top it all off, I accidentally emailed my documents to the wrong email address because I forgot part of the address and even misspelled "department." I was rushing, overwhelmed, and honestly on the verge of a panic attack. Through every bit of it, Ms. Esther never once acted frustrated. No eye rolls. No impatience. No attitude. She was patient, professional, encouraging, and genuinely kind. She gave me until 2:40 p.m. to get everything submitted, and thanks to her grace, I finally got checked in at 2:49 p.m. My number was called at 3:28 p.m., and I walked out with my new Texas driver's license at 4:09 p.m. Looking back, every single problem that day was my own doing. Had I slowed down, double-checked the address, and organized my paperwork before leaving home, the appointment would have been smooth. But instead of making me feel worse, the staff treated me with compassion and respect. The facility itself was clean, with plenty of parking, clean restrooms, ample seating, and friendly employees throughout the building. Thank you, Ms. Mona, for giving me hope when I thought I'd lost my appointment. Thank you, Ms. Esther, for your patience, your professionalism, and your kindness. You probably don't realize it, but you saved me from a panic attack, a migraine, and a whole lot of tears that afternoon. Customer service like yours deserves to be recognized. Thank you for turning one of the most stressful days into one I'll actually remember with gratitude

It's been a long time since I had to go in person to the Department of Public Safety for a license…read morerenewal, but lucky me, this was my year. When I got my notification, I learned they now operate on an appointment system. I made my appointment and the next available was one almost one month away. Today was my day... An appointment I was dreading could not have gone smoother. I checked in 30 minutes prior to my appointment (the maximum allowed). I didn't exactly clock how long it took me, but I was in and out and back on the road well before my scheduled appointment time and the person I worked with could not have been more pleasant!

Astounding, astonishing, impressive, awe-inspiring, beautiful,modern,archetectually…read moreperfect,efficient,well staffed, everything you need,relaxing....I could go on forever. This new library is 3 years old. Just north of the " Billion Dollar Mile", it stis in the heart of Frisco Texas. However,this is not just any library. It is one birthed out of love for community, education and hope for the future. A place to gather,learn,socialize and excell. 3D Printing Lab,Computer Lab,Teen Learning Center,Children's Learning area. On and on go the amenities and benefits of this beauty. Do yourself a favor and check it out. It will restore your faith in humanity.... Go!

Thank you so much for helping us recover my husband's lost wallet. We truly appreciate the care and…read morehonesty your team showed--it made our day and saved us a lot of stress. I also want to mention how amazing this library is--the cleanliness, the wide range of family-friendly activities, and the incredibly helpful staff. I always love coming here for story time with my daughter A truly wonderful library!