They moved!!! To 5533 FM 423 FRISCO. (fm 423 and Lebanon,…read morebehind McDonald's) Hope this helps y'all and save some time too!!

I understand that the dmv is usually full of people waiting, however it was especially frustrating…read morethat they let people cut those who were waiting in line. At this DMV they ignored those who had been waiting hours for people who just walked in. Extremely frustrating.

Ms miles was extremely helpful and made sure I was in and out quickly I passed my drivers test!!!!read more

So i was not excited about going to the DMV to get my dughters drivers permit. Not because I dont…read morewant her driving, but becuase all of my past experiences with the DMV have been a pain in the butt... long wait times, rude employees, just an unhappy place... well, they have it down in Carrolton... we did have a bit of a wait, but not that long.. the appointment times really help. I need to give a shoutout to Allison Liles. She was the attendant that assisted us with my daughters permit. One the list of required documents that we needed, the item for verification of enrollment was not on the list. We showed up with way more than was needed, just not the VOE. The Monday of thanksgiving break, no one was at the school to assist us either. Allison worked with us taking screenshots of any and all of the school info we could get for my daughter. Instead of leaving there dejected, and heartbroken, becuase we coulndt complet the task, Allsison made it work. So instead of having a horrible Thanksgiving break becuase my daughter couldnt get her permit, we now have a chauffer to drive us around anywere we want to go! Thanks Allision!

My daughter and I went there today. Quick and easy, not a long wait at all. Everyone was friendly…read moreand very helpful.

Very good and fast for a permit. didn't have to wait more than 5 mins with our appt. Customer…read moreservice was very helpful!

I had a great experience at the Lewisville DLO. Everything looked clean and organized. The wait in…read moreline was short and orderly. Ms. Dawn took great care of me. She was very professional and helpful. I was in and out in 20 minutes, which is impressive given how busy they are. Don't listen to the haters y'all. Pro tips: Always make an appointment online (no walk-ins since Covid), find your forms online and fill them out and print them at home, always bring your passport or ID, confirm your appointment when you get a text the week and day before, then confirm it again 30 minutes before your appointment so they can get you in on time. Arrive 30min before your appointment. Lastly, expect it to take an hour, then you won't be stressed. It's government people! It's like going to the airport, it takes time, so bring a book. If you do all heavy lifting upfront, you will have a great experience.

Web, Chat and phone systems are barely functional. You'll get the satisfaction of typing a form, or…read moreanswering AI prompts, but no confirmations of receipts (forms), or solutions to simple questions (status of DL renewal timely submitted online). Its been over 3 weeks! The only thing I know for sure is my credit card was charged.

Looked online and the wait time said 30 minutes. Got there and had to drive around for a while to…read moreeven get a parking spot. Went in and checked in. after 2.5 hours my number was finally called. I recently moved from out of state and wanted to get my car registered for TX. The lady as immediately rude right off the bat. was not helpful in anyway. looked like she hated her job and had a terrible attitude. overall just an unpleasant experience.

Thank you, Mr. Joe. I called the same day I got in and was able to be seen their inspection for…read morefirst come first serve and it took less than an hour and a half to be seen. Everyone was courteous and polite and I even got recommendations on what work I would need to have done but nothing needed to be done that day. I appreciate the fast service and the informative staff. They will definitely have my business in the future.

Too few of staff. Long waits. Lack of knowledge…read more Uncomfortable seats. Flower pens.

It's rare that a DPS or DMV experience leaves a lasting impression, but I have to give a shoutout…read moreto the staff at the Carrollton Driver License Office (particularly Rebecca Breese and Conley Crawford) who went out of their way and totally above and beyond to help out when my grandpa came in to renew his license. They treated him with so much care and respect that it restored my faith in customer service. I can imagine the staff here work work so hard to keep up with the high amounts of visits and appointments, and often deal with difficult situations. This is not easy work. Despite this, they found the time to answer questions about documentation (which can be confusing) and to help in any way they could. Thank you!

Not sure why there's only 3 employees working when this place is always packed. Hire more…read moreemployees. Isn't that part of where our taxes go? Collin County office in Frisco, you're in and out within 10-15 minutes. Been here for almost an hour just to do title transfer+ registration good grief Lewisville/Denton needs a rehaul.

Called to get some information on my tax refund since my bank overpaid. The person I talked to was…read morenice and informative. I appreciated that I didn't have to go in to speak with someone.

Quick and easy. Not much to say other then they did the job…read moreand where easy to work with to set up a time over the phone.

I needed to give a power of attorney to an overseas lawyer who asked for documents to be…read moreapostilled. I had no idea what apostilled was (its an extra step after conventional notary services performed by a State agency in Austin) so was greatly relieved Melinda knew exactly what was needed. Services were extremely timely and professional, couldn't ask for more.

Clean. Orderly. Gone are the days of waiting three hours through a cacophonous milieu of chaos…read more This Department of Public Safety Office makes getting your license renewed easy. First, you do have to secure an appointment online. When I got the notification via mail that it was time to renew my license, I made an appointment a few months in advance on their website. Once I arrived , there was ample parking for my early morning appointment when I arrived. Upon walking in, there was an employee who had me check in via iPad to assign me a number and then directed me to a waiting area. I only had to wait about 10 minutes before my turn. Once my number came up via an announcement and a readout on the flatscreens in the waiting area, I made my way to the appropriate desk. The rest of the process was pretty much unchanged from years previous- submitting forms, taking a new pic and paying the fee- it was all pretty simple and I was in and out in about 35 minutes. I would definitely book my next appointment at this branch. It was hassle-free and such a departure from the DMV of yesteryear.

I didn't know if I would be able to get an appointment before my drivers license expired in a few…read moredays, but I did. I was able to do my application, as all of us due to get an appointment at a drivers license location that had an appointment available. I had to keep trying because the first one's that were available were a month away or more. I didn't plan to renew it that far in advance. But I kept trying to find an appointment earlier. There must've been some cancellations as I was able to pick one up same day in Garland. So I Ubered over to the Department of Public Safety to a store there in Garland and it was really organized. Very nice place, very clean, plenty of room even with lots of people in orderly transition to get there renewals done there. The people were real friendly and I got it done after about a half hour wait everything was cool. I brought over my passport and my drivers license and that's all they needed. I filled out a one page form. Got a temporary permit and the real license is on its way to my mailbox, Easy Peezy!

Astounding, astonishing, impressive, awe-inspiring, beautiful,modern,archetectually…read moreperfect,efficient,well staffed, everything you need,relaxing....I could go on forever. This new library is 3 years old. Just north of the " Billion Dollar Mile", it stis in the heart of Frisco Texas. However,this is not just any library. It is one birthed out of love for community, education and hope for the future. A place to gather,learn,socialize and excell. 3D Printing Lab,Computer Lab,Teen Learning Center,Children's Learning area. On and on go the amenities and benefits of this beauty. Do yourself a favor and check it out. It will restore your faith in humanity.... Go!

Thank you so much for helping us recover my husband's lost wallet. We truly appreciate the care and…read morehonesty your team showed--it made our day and saved us a lot of stress. I also want to mention how amazing this library is--the cleanliness, the wide range of family-friendly activities, and the incredibly helpful staff. I always love coming here for story time with my daughter A truly wonderful library!