I purchased a kitchenAid dish washer 05/21/2026. Jordan Clayton was very helpful and the the total…read morebuying experience was great. would highly recommend her and Appliance factory. Thank you Ed

I had the worse experience with Cheyenne Appliance Factory in frontier mall. Jordan didnt explain…read moreat time of purchase i would have to have plumber come to remove water line. So fridge had to be delivered a week later Jeramiah had no explanation or help saying Jordan was new and we forgot to tell her about that. Then when fridge was delivered they forgot the filter and when I called Daniel said its nit a practice of ours to provide the filter. I call bs as the delivery driver explained they are supposed too. When I explained that to Daniel he hung up on me. I called back to confirm he hung up on a paying customer and said he would leave the filter up front for me to pick up! It was a hassle and I had to call several times to get rescheduled and anyone who knew how to do their job. I suggest you go somewhere else. Although ONLY MANNY AND ROBERTO were helpful who were the delivery guys. Both were professional and helped me with what I needed. DANIEL JORDAN AND JERMAIAH ALL NEED TRAINING OR SHOULD GET ANOTHER JOB OF THEY DONT LIKE TO HELP CUZTOMERS AND PREFEF TO HANG UP AND USE PROFANITY!! NEVER AGAIN! I CALLED CORPORATE 6/18/25 I will update after corporate investigation with results. Super unhappy customer! Horrible!​​

I wish I could say my order did not arrive without issues, however, the President and Owner of this…read morelocal Cheyenne store, Daniel Schmidt couldn't have handled them in a more professional, respectful and diligent manner. I ordered online through corporate, so Cheyenne only handles the Home Delivery, so it makes it tough communicating between the two and tough for the local store with logistics. I bet if I went in the store personally and ordered...it would have been a completely different story. Dan contacted me personally after finding out and had his office manager Brittany step in when I couldn't get help from corporate. He implemented corrective action steps and communicated every step of the way to ensure I was taken care of and compensated and corrected the issues. Daniel's empathy and actions were a breath of fresh air for a business owner who didn't have to "dive into the weeds" for a consumer. It shows he truly cares about his customers and is dedicated to getting it right for us while ensuring his teams (both sales, delivery and customer service) do the same. Even though we had a few challenges, I understand that happens, we are all human....either way, Daniel handled it as a teaching lesson for his teams and his communicating with me personally to rectify the problems I had was commendable. Daniel helped to ease several issues we had and followed through with EXACTLY what he said he would do. That is rare, and in this day and age, that is extremely hard to come by. Thank you Daniel and Brittany.

I bought a recliner for my son for his birthday he started having problems with it shortly after…read morereceiving it parts were ordered to fix it which took 3 months to get an appointment was set up for repair to be done at my son's house no one called or showed up so we had it returned for a refund my son wrote a bad review the owner responded rudely saying your mom bought the chair hope you gave her the money back so mr rude he did indeed leave your store and came to my house and gave me the money

Jesse is awesome as always. He's friendly and down to earth. I bought a mattress for myself a few…read moremonths back and recently bought my buddy who had some recent financial troubles one as well. He even remembered me from months prior. Great prices, great service.

From the owner: Everyone in our store is committed to making sure you get your best sleep, every night. How do we…read moredo it? Our Sleep Experts® train more than 200 hours to put together a complete solution just for you: mattresses, bedding and all the essentials. Plus, you'll shop confidently with our Love Your Mattress Guarantee®. That means you'll get a low price on America's best brands, including Sealy®, Tempur-Pedic®, Sleepy's, Serta® and more. You'll also get your new bed delivered your way and with a 120 Night Sleep Trial® to make sure the bed you chose is the perfect one for you.