After spending several months visiting more furniture stores than I can even remember, searching…read morediligently, laying on mattresses, researching company and product reviews, etc., in order to replace our much-loved 20-year-old mattress, we finally decided to purchase a king sized G3 Luxe Intellibed and a base from Mattress Firm. Given that humans spend at least 1/4, if not 2/3, of their life sleeping--generally on a mattress--and that time spent laying on our personal 'recharging stations' can positively or negatively influence our sleep quality, and how well our body functions in general, we wanted to give the decision the time and attention needed to make the best decision for us. There are other stores that sell Intellibed; and, in fact, Intellibed has a location of their own in the Fashion Place mall, but we decided to go with Mattress Firm because, in large part, of the fantastic customer service. In my Yelp reviews, I have a strong focus on what kind of customer service we receive. In a service-based economy, this should be given priority from businesses. Even in the current downturn we find ourselves, where many businesses have shut their doors for good, often a consumer can still choose not to buy at all rather than go with a company that gives poor service. I primarily worked with a fantastic individual named Cathy, and the time between when we first walked in to when we signed the paperwork was probably about six weeks as we narrowed down our top choices. Cathy perfectly blended her bright and friendly personality with the appropriate amount of professionalism. Whenever I contacted her for questions, she responded quickly when she knew the answer right away, and within an acceptable amount of time when she needed to do some work for the answers to my questions. There were some issues after the paperwork was signed. One was that the paper quote I had wasn't the price I was charged. Because I hadn't been given an expiration date for the quote, and because I had been in close contact by asking questions, I had assumed the price was set, though I noticed this not long after signing the papers but before the bed was delivered. To be fair here, I didn't pay the attention I should have on the day I signed, and I didn't ask questions I should have. I brought it up to Cathy, who did some work to be sure those items previously quoted would get that price, ensuring I would walk away from the experience a satisfied customer. I had also bought some sheets through Mattress Firm, and one of the bedding companies sent me the wrong color twice. I contacted Cathy directly about this each time and she was quick to work on the problem. The guys who delivered the mattress were real troopers. This mattress is a heavy beast, and they had to carry it up some tightly boxed in stairs. They were polite to me and respectful of my property. We've had the mattress now for a few months and have been happy with the purchase itself. The experience with this Mattress Firm location itself was a pleasant one. The other employees, like CariAnn, that I interacted with were helpful and pleasant. The store was clean and well maintained. Despite the particular issue outlined previously, Cathy did a great job trying to make sure I had all the information I needed to make the most informed decision I could. If this review is being read by someone in corporate with the authority to do so, Cathy should be given recognition in some way for the exceptional way she not only does her job, but also how she represents Mattress Firm in a positive light. Employees like Cathy make or break a consumer's experience with any given company, and it is only because of these kinds of employees that I can often recommend a business or not. Mattress Firm has good product, but lots of places do too. They have the most generous trial period I've come across, though I have no experience with it myself. A company can say they will do a lot of things for you to be sure customer satisfaction, but ultimately it will be a person you must deal with to get those things done. For anyone searching for a mattress, I recommend this Mattress Firm and asking for Cathy.

I bought a Posturepedic® Plus Hybrid mattress, TEMPUR-Ergo® Smart Adjustable Base, and a Harley bed…read moreset from Mattress Firm in Draper. The whole experience has been fantastic. Cariann was my sales rep, and was very informative and patient explaining the differences among and letting me try out the various options. The delivery was on time and efficient. While there was a mix-up with the warehouse regarding setting up the bed set (head and side boards), Rory went the extra mile to make it right. I would absolutely recommend Mattress Firm in Draper to anyone in the market and will buy there myself the next time I need a mattress.

A completely different experience than any other mattress store! They start out having you lay on a…read more"dream mapper" that measures the pressure points in your body that tells them exactly what type of bed your body needs. Based on your budget they have options! No pressure sales. They honestly care that you get the best nights sleep you can afford. They also have great financing options! (0% up to 24 months!)

From the owner: Snooze Mattress: Unlock Life-Changing Sleep with Personalized Solutions…read moreDiscover the secret to restorative sleep at Snooze Mattress in Pleasant Grove, Utah. Our innovative Dream Mapping technology, combined with top brands like Tempur-Pedic, Stearns & Foster, Sealy, Puffy and more, ensures you find the perfect mattress tailored to your unique needs. Experience exceptional comfort and support, backed by generous trial periods and warranties. Visit us today and wake up to a better tomorrow!

My sales person Mike was phenomenal…read more But when I called another employee to ask about a Snap payment that I didn't know was coming (my bad for not reading the paperwork), the staff, especially Nate (in sales) and Katie in the office at 7200 S State St, were awful. I was upset, and afraid bc my rent payment got eaten up by the unexpected $200 payment. as I tried to apologize for my part of the difficult conversation, Katie was EXTREMELY passive aggressive, and then she hung up on me! I was trying to take accountability for MY part in getting upset and letting it get worse with the shoddy customer service skills. Wow. (Which wouldn't have happened if people knew how to LISTEN to a customer when they are upset. Interrupting them and being rude only escalates a frustrated, scared person.) Zero compassion. And zero accountability on their parts. Katie actually used my sincere apology against me to make me feel belittled AS she hung up on me. SMH. I wouldn't kept coming to MW, but now they've lost my business forever.

This is the best place to purchase a mattress. The mattress warehouse has a really big selection…read moreand the sales person that helped us was really nice, as well as knowledgeable. He did not make us feel any pressure to purchase a mattress. Also, the people who came and installed the mattress were really nice and friendly as well. We purchased our mattress two years ago and it is still in great shape and very comfortable.

Awesome Service!! Delivery was quick and easy set up. The mattress we bought just so happened to…read morego on sale and I was refunded the difference instantly. They really know their stuff and helped get the perfect bed for my bad back! I will probably always buy my mattress here!

CJ Was awesome. We were in and out in about 30 minutes and we got the exact mattress that we want…read more I would recommend this mattress warehouse to anybody and really appreciate CJ's amazing customer service

Not sure why people here gives 1 star. I love IKEA. Yes some of the furniture are cheaply made but…read morepeople should do the research and understand how manufactured wood compare to solid wood. I have IKEA furniture that has lasted for many many years. Does it compare to furniture like Amish made, no but you pay for what you get. $200 table will be durable for $200 worth vs you spend $700 table will last longer. That being said, some items are priced way better than comparative stores like popular stores. I love coming to the cafeteria for a quick bite as well. Those that complain about IKEA lacking service are probably sheltered. Cafeteria establishments don't offer service. They offer food at a cheap value pricing. Want better Service go to a 4 star restaurant. I'll keep coming back. Love strolling thru the massive warehouse. Love buying things that only IKEA offers (Swedish meatballs and chocolates), and I love eating their no service cafeteria food.

They tried to overcharge me on my product, apparently you have to enter your ikea family twice or…read morethe discount doesn't apply. Then I had to wait 20 minutes for them to get the item I bought without telling me there would be a wait at all. This place is no longer worth dealing with. UPDATE: Apparently our item was on the top shelf and "for safety reasons" they couldn't get to our item til the store closed, and they would prop the door open so we could come get it when they closed in 5 hours. We asked for a note or something to prove this was paid for and never picked up and they would only offer us a text message but there was something wrong with their system and the text wouldn't go through. I asked to just refund my money and they said they also couldn't do that without me going into the other room and waiting through the queue. My wife is 8 months pregnant with our first child and it was 109 degrees outside. We just had our baby shower, and wanted to get a changing table. She was forced to wait in the first room for 20 minutes, figure out our options for 20 minutes, and wait another 20 minutes to get a refund for an item we never received. There were plenty of employees around that could have helped expedite this but they all stood around talking about us, watching us wait to get the refund. Everyone knows ikea quality has gone downhill, but I don't think they even see us as humans anymore. As someone who has shopped at, and loved Ikea for decades, its incredibly disappointing.

Pretty much the only place we buy furniture. We found Shane and Grant back in like 2019 or…read moresomething when we went looking to buy our first new bed together. We have over the years purchased an entire bedroom set, dining set, recliners and end tables. What i love about this place is that not only is it family owned and not some corporation, but you can take your items home same day if you want, or you can get delivery. My husband and I usually opt to take our stuff home in our own truck because we used to work with furniture and don't mind setting it up ourselves. We always get a good deal and never had any quality issues. Just tell them your budget and what you like and they will find you your perfect item! About to go back and get a big furry chaise! Don't go anywhere else, go here. They also have financing options. Crystal and Shaun

Great experience finding our first couch! The warehouse has a very wide variety of couches and…read morevarious furniture. Picked out what we liked and they were very helpful with wrapping and loading it into our truck. We forgot our ratchet straps and Shane was kind enough to loan us one of his! Great store and great prices! Would recommend.

I will never ever buy anything from this organization. They are dishonest and unethical…read more Purchased a Samsung fridge some years ago. On sale. New. This year the Ice maker quit working. We had an appliance repair person come and learned that the parts on the water line that are not working are all after market. This fridge was refurbished. This violates FTC regulations on deceptive advertising practices.

Great place to shop! My salesperson Bob was awesome!…read moreThe delivery people did a great job. Very professional!