After spending several months visiting more furniture stores than I can even remember, searching diligently, laying on mattresses, researching company and product reviews, etc., in order to replace our much-loved 20-year-old mattress, we finally decided to purchase a king sized G3 Luxe Intellibed and a base from Mattress Firm. Given that humans spend at least 1/4, if not 2/3, of their life sleeping--generally on a mattress--and that time spent laying on our personal 'recharging stations' can positively or negatively influence our sleep quality, and how well our body functions in general, we wanted to give the decision the time and attention needed to make the best decision for us. There are other stores that sell Intellibed; and, in fact, Intellibed has a location of their own in the Fashion Place mall, but we decided to go with Mattress Firm because, in large part, of the fantastic customer service. In my Yelp reviews, I have a strong focus on what kind of customer service we receive. In a service-based economy, this should be given priority from businesses. Even in the current downturn we find ourselves, where many businesses have shut their doors for good, often a consumer can still choose not to buy at all rather than go with a company that gives poor service. I primarily worked with a fantastic individual named Cathy, and the time between when we first walked in to when we signed the paperwork was probably about six weeks as we narrowed down our top choices. Cathy perfectly blended her bright and friendly personality with the appropriate amount of professionalism. Whenever I contacted her for questions, she responded quickly when she knew the answer right away, and within an acceptable amount of time when she needed to do some work for the answers to my questions. There were some issues after the paperwork was signed. One was that the paper quote I had wasn't the price I was charged. Because I hadn't been given an expiration date for the quote, and because I had been in close contact by asking questions, I had assumed the price was set, though I noticed this not long after signing the papers but before the bed was delivered. To be fair here, I didn't pay the attention I should have on the day I signed, and I didn't ask questions I should have. I brought it up to Cathy, who did some work to be sure those items previously quoted would get that price, ensuring I would walk away from the experience a satisfied customer. I had also bought some sheets through Mattress Firm, and one of the bedding companies sent me the wrong color twice. I contacted Cathy directly about this each time and she was quick to work on the problem. The guys who delivered the mattress were real troopers. This mattress is a heavy beast, and they had to carry it up some tightly boxed in stairs. They were polite to me and respectful of my property. We've had the mattress now for a few months and have been happy with the purchase itself. The experience with this Mattress Firm location itself was a pleasant one. The other employees, like CariAnn, that I interacted with were helpful and pleasant. The store was clean and well maintained. Despite the particular issue outlined previously, Cathy did a great job trying to make sure I had all the information I needed to make the most informed decision I could. If this review is being read by someone in corporate with the authority to do so, Cathy should be given recognition in some way for the exceptional way she not only does her job, but also how she represents Mattress Firm in a positive light. Employees like Cathy make or break a consumer's experience with any given company, and it is only because of these kinds of employees that I can often recommend a business or not. Mattress Firm has good product, but lots of places do too. They have the most generous trial period I've come across, though I have no experience with it myself. A company can say they will do a lot of things for you to be sure customer satisfaction, but ultimately it will be a person you must deal with to get those things done. For anyone searching for a mattress, I recommend this Mattress Firm and asking for Cathy. read more

I bought a Posturepedic® Plus Hybrid mattress, TEMPUR-Ergo® Smart Adjustable Base, and a Harley bed set from Mattress Firm in Draper. The whole experience has been fantastic. Cariann was my sales rep, and was very informative and patient explaining the differences among and letting me try out the various options. The delivery was on time and efficient. While there was a mix-up with the warehouse regarding setting up the bed set (head and side boards), Rory went the extra mile to make it right. I would absolutely recommend Mattress Firm in Draper to anyone in the market and will buy there myself the next time I need a mattress. read more

Brady was very helpful on my purchase. He treats you with respect and is very knowledgeable about the products. I definitely will buy from them again. read more

Bought a high-end mattress from them for more than I've ever spent on bed, including an extended warranty at the salesman's insistence. 6 months later, the mattress is already sagging badly, and I can't sleep on it anymore - went in to the store to discuss what they could do, and was told outside 3 months it's "not our problem" and needed to contact the manufacturer. They wouldn't even give me the contact info, just told to loook it up online. The sales guys just kept repeating the same thing over and over, that the manufacturer would have to come and measure the bed, not our store, this isn't problem, as if I hadn't heard him the first four time. Funny how much they want your business when you're buying a bed but could care less if there is a problem with their products. Don't EVER buy a bed here, they are ripoff artists. read more

I am not one to go on a rant or bash a company.. but this company deserves this review. I just have to express how horrible our service has been with Mattress firm. They are the most unforthcoming company, that will not work with you at all. Their policies are designed to screw you. We got a mattress with a "free adjustable base". We were told if we wanted to exchange the mattress it would be a 10% restocking fee. They also HAVE to deliver your mattress for you for $100 to keep your mattress warranty. We got the bed and got it delivered and put a mattress protector right on it. It is the most uncomfortable bed ever. We woke up sore every day. They recommended us JUMPING on the bed to help it be less firm. Posted below is a picture of mattress instructions saying not to do that. To return the mattress we had to wait 3 weeks. We waited 3 weeks tried out different beds and ultimately decided we wanted to go somewhere else. When the 3 weeks came it turns out it was a 20% restocking fee, to return it and that the adjustable base is not free. Also the adjustable base IS NOT RETURNABLE. We also had to pay another $100 for them to take back our mattress, we couldn't bring it to them to keep our warranty. The total we would have received refunded back would be around $300.. we paid $1400 for everything. We decided we might as well return it. We go look at our mattress and there is a small hole that the delivery guys created!!! We didn't see the hole because it was on the bottom side. So Mattress Firms warranty won't cover us even though it was THEIR delivery drivers faults. We are out over $1,000 and are so upset. This companies policies are a scam please please stay away!! read more

Mattress Firm Draper - Mattresses Near Me - Draper, Utah

We bought a mattress, frame, pillow, covers etc. Tony really helped us out in finding something meeting our sleeping needs and monetary needs. No pressure buying and he was super informative. I would definitely recommend going in and talking to Tony about what you're looking for. read more

Great and fast service! The staff was friendly and willing to assist. They have a large selection of mattresses and the stAff is knowledgeable and patient. read more

Mattress Firm is a great company! They will go out of their way to make sure you have been taken care of and leave a happy customer! I have purchased multiple mattresses through the and I have sent a few of my friends there as well! I highly recommend Mattress Firm read more

Couldn't have had a better experience than at this mattress firm. We had been into other stores prior and felt rushed and pressured into getting a mattress. Catie Mae helped us the entire time we were shopping. She was so sweet and professional. She listened to our needs and recommend different beds and pillows for my fiance and myself. She was so accommodating and made us feel comfortable in our decision. She was super thorough and really knew each bed! If we ever need anything else we are for sure going back to her! read more

I recieved great service! Ashley and Chris were both super helpful! And they got me a great deal!

Walked in and was cheerfully greeted, staff was super helpful and they have great deals. Mike and Ashley are wonderful and answered all of our questions patiently and knowledgeably. Definitely will come back for our next mattress purchase! read more

Wonderful consumer service! Got us a perfect deal for our situation and offered the best products for what we needed.

Just stopped by mattress firm for the second time and We are extremely happy with the service and quality Mary was the absolute best to work with. So knowledgeable and willing to work with you to get the best fit. Highly recommend everyone to work with her! Thanks again for the great service! -Devin and Courtney read more