Eric and Tyler did an amazing job! I called about 20 electricians yesterday in a last minute bind…read morethat I was in, this company was one of two who answered my calls on the first attempt and they were able to come out and assess a property for me in less than 24 hours. I will continue to use their services if I need them again.

NON LICENSED PEOPLE DOING ELECTRICAL WORK WITH NO SUPERVISION…read more (Just read what the owner Eric says about people who post negative reviews about his company. He trashes the person writing the review, it's always the customers fault if they write a negative review, and he'll claim the "customer is unreasonable." That's his default fall back for every bad review. I posted his text messages (which I still have all his text messages) which back up my claims of poor workmanship, and employees working by themselves, unsupervised with no electrical license or experience. The employee that worked on my house, and that could have burned it down, is still a student at Athens Tech trying to learn how to be an electrician. Eric sent this kid who is still in school to my house unsupervised, and he could have burnt my new house to the ground. But again, he'll say it's the customers fault, "just look at all my 5 star reviews." Buyer beware is what I would say with this owner and this company. There's so much that happened with this company that I just can't put in this review due to character limits. This company is scary at best. I wanted a licensed electrician to install a generator inlet power box next to my electrical panel, so I could run a whole house generator through my electrical panel, in the event of a power outage. The "electrician" worked on the electrical panel for a few hours, then notified me that the job was done. As soon as I inspected the work, I immediately knew something was wrong. The outlet the "electrician" installed was wrong. I told the "electrician" that he had installed the wrong outlet, and he said, "You can just use an adapter." He had in fact installed an outlet for an RV. The outlet he installed was a female outlet. The cord that runs from a generator needs a male outlet to work. There is no way this outlet would have worked with a generator, and there's no "adapter" that could make that work, it was the wrong outlet. The "electrician" called the owner (Erick Carnes) and they figured out that the "electrician" had in fact installed the wrong outlet. The "electrician" had to go find the right power box to install. A few days later I tried to test the outlet box when I received my generator cord, and the outlet box failed. There was A LOT of back and forth with Erick, but all I can post is this below. Erick insisted on looking at the problem (not him, the same "electrician" that made the mistakes). Erick did offer to refund my money, "If the issue was on them." I began to question the credentials of the employee who came to my house by himself and installed the outlet. To my shock and dismay, Erick told me that the "electrician" that came to my house was not an electrician at all. I was told the following by Erick. "Tony is allowed to work under my license as my employee. This could all be a very easy solution and may not even be a problem we did. I would like to at least check out work." I found out "Tony" was still going to Athens Tech to learn how to be an electrician and is not a licensed electrician. In fact, Tony had no certifications whatsoever to be doing electrical work on someone's house by himself. I was shocked by this answer, and equally stunned that Erick was not interested in looking at the job himself. I told Erick that I would be checking with the county and state to see if an unlicensed employee was legally able to do electrical work on customers homes by himself, with no supervision from and actual electrician. I received this answer from Erick. "We have never had an issue with an insurance claim. I would like to confirm that the issue is on us. Tyler is well qualified for the job. Tony has worked on several of these with Tyler. But that day Tyler had an appointment. This is really a simple job and I am not sure how he could have messed it up. I would like to fix it and we can refund your payment in full." Even though Erick was insisting on sending his people to look at the problem, there was no way I was letting this company touch the electrical in my house again. My house is brand new, only a year old. When I told Erick his company was not touching the electrical in my house again, he blamed the problem on me. He basically said I wasn't using the generator properly, and the issue was that I wasn't switching the breaker on the generator. I explained to Erick that this was a brand-new generator, and it did not have a breaker that needed switching prior to use. Long story here. I was right Erick was wrong. Erick still offered no refund, not even a partial refund, unless his unqualified employees worked on my panel again. The plug and panel were later checked, and it was confirmed that the outlet was wired incorrectly. I am still out 500.00 that Erick has not offered to refund. The only way Erick would entertain a refund, was if the same "electrician" that caused the problem, could come back, and try and fix the problem they created.

5 stars! Professional, reliable AND honest company! The chick that always answers when I call,…read moreAbby, is always super helpful and polite. Would def recommend.

This is a horrible company. Rodney Lawrenceville , the owner, contacted me while I was in the…read morehospital fir heart surgery. I had a rental property, in which the A/C had gone out. He said he was a Christian & thst he would install a new heat & Air unit. He would come to my home after surgery to get payment. He came a couple of days later & I paid him . The problem is that I did not receive an invoice or any warranty for the new installed unit. I have called & he said he would mail. Called the office & secretary will mail. Send two additional texts. Nothing yet. My lawyer on retainer is the next step. Do not use this company..... or you will be sorry.

After deciding to do some renovations in our home, I got quotes from 3 companies that were personal…read morereferrals from close friends. From there, we narrowed our choice down based on price, reviews, experience and also character and professionalism. A Step Above Restoration came in as our top choice without question for all those reasons. And after speaking with their team, it became more clear they were our front-runner. They are a family-owned business which means a lot in the current market landscape in our country. I want to support local, small business. One other great asset is the fact they're a one-stop shop; each team member has their own expertise so there are no sub-contractors involved. From HVAC, electrician, plumber and all other needs, they have it covered on their team; including the owner's son. ASAR have done great work for us and been top notch and extremely professional. I would highly recommend them!

I did not have work performed by them. I tried to schedule a septic tank inspection for a home I am…read morepurchasing, and they were not helpful. The person who answered the phone was rude and made it extremely difficult to schedule this inspection. I will be taking my business elsewhere.

Awesome, thorough service by Antonio and his crew. Every step of the way he consulted me and…read moreadvised me of what actions were being taken and why, giving me the opportunity to evaluate and process the need. Price naturally included a few of the add-ons due to having a lower septic lid and a filter - but that was not a deal breaker given they noted those possibilities before setting my appointment. Apparently, it is difficult to find Septic companies that operate with such integrity and I am glad we chose them.