Have been a Hand and Stone member for years and find them consistently average. This location is…read moreclean and I have a great experience with Bonnie for massage. Have had a couple facials that were just ok, but will keep coming back for massages.

UPDATE: DO NOT GIVE THESE PEOPLE YOUR DEBIT CARD! Please,…read morealways use a credit card so you can easily dispute fraudulent charges. I did not go to my appointment, I understood the 50% charge, that's fine, whatever, even though I thought I could get a regular massage and then was told I couldn't after the fact(story below). However, they charged my card as opposed to my already paid for package(that is set to expire shortly), when I called to correct the charge, I was informed it had to be charged on my card, that I couldn't use my package that would've paid for the whole service to cover half of the cost of service as the penalty. I asked for language in the contract to point to the explained this policy, they insisted it was there. After reading through EVERYTHING this is not stated anywhere, I work in contract law and am good at reading these things, it isn't stated anywhere, so they blatantly lied and the manager refused to speak to me. There is no one in corporate to speak to either. So, not only am I out the two packages I can't use (almost $200), I'm also out (fraudulently) $52 on top of that. I've spent $1,000's at this place over the past decade, I will now never return and I am reporting this franchise for fraud through every possible avenue i have available to me. BEWARE of giving these people you're information. FIRST POST: Don't mention pregnancy if you're only a few weeks and want a massage, ask your doctor first, if they clear you, don't mention it. I stupidly did when making an appointment, thinking "ah when I hear back from my doctor, I can easily switch back" I was lead to believe I could just have a regular massage (since I was waiting to hear back from my doctor to be sure) WRONG. Was told at first it was fine, I received a call back saying they will not, despite my doctors clearance, give me a regular massage. I made the appointment same day, so I am stuck having to pay for the appointment. On top of that, I have to pay extra for a crappy prenatal massage or I can't use my remaining credits that expire shortly and a refund or courtesy extension was denied. Go to an actual professional if your pregnant or don't mention a few weeks of pregnancy. Also, be very clear when making these appointments, if you get misleading information and then want to cancel because you were mislead, you will still be required to pay 50% of the total cost for the appointment!!

Excellent service. Reasonable rates. Very professional. Will be back again for my waxing.read more

Cute office in a neat old historic building, the owner has really good, strong hands. Both the…read moremassage and facial were good.

Susan is amazing! No regrowth and very professional, compassionate and haven't been in a while, but…read morewill definitely return!

I love Susan! I visited her years ago to treat my face and I had some noticeable results. The hairs…read moredefinitely grew thinner. Due to hormonal imbalance, they never completely went away, which I understood. Eventually I went the route of laser hair removal. If you are looking for electrolysis, I do recommend Susan 100%!

Marcia did my full bikini wax. It was my first time visiting and she made the process smooth. She's…read morequick yet kind and comforting!! Which I highly appreciated since I was nervous. Price wasn't terrible and was fair. Salon looked clean, specifically the waxing room. Will come back when ready!

It was very clean and Marcia did an excellent job!! She took her time was and was thorough!! She…read morekept me occupied with a great conversation!! I got the sugar wax package and am definitely going back!!

So, I just left this place with my jaw hanging open, because the girl who did my massage told me my…read moretip wasn't enough! Whoa! Ok, I'll backtrack a bit. I really do love the Asian massage places and actually prefer them over the large chains that mention membership while rubbing your back. Honestly not much English is spoken, but that's fine because there does exist a mutual understanding. But in this case, it seemed like there was a mutual mis-understanding. The price list said that $60 was for 60 minutes, $90 was 90, etc. I chose 90 minutes and asked if I could use my debit card. They said yes, but it would be an additional $7 charge. I figured fine, I was in pain. It was an ok massage, definitely nothing special, but when I tried to communicate with her she really, really didn't understand what I was saying. So I gave her what I thought she deserved as a tip (I'm usually a great tipper, but also fair), and she shook her head and told me that for a $97.00 massage, she wanted twice as much. I think she understood the expression on my face when I walked out.

Great massage and very attentive service from owner Nancy. Very clean and relaxing environment and…read moreno rush or pressure to overtip as other reviewer said. You get great service, you should tip appropriately in my opinion. Highly recommended!

Perfect place! She definitely knows what she is doing! Very comfortable- very knowledgeable and…read morekeeps you informed on everything she is putting on your face. I highly recommend her for your skincare!!! Clean place and great atmosphere! Will definitely be going back to her!!!

I've been seeing Claritza for several months now for waxing and massage and she's been great. She…read moreaddresses any problem areas you may have, is very responsive to her clients' needs, and does her best to make you feel comfortable and relaxed. She's a one-woman operation but that makes her rates very affordable. I definitely recommend her to anyone looking for some TLC for tight, aching muscles or if you need hair removal. Haven't had a facial yet but based on my other experiences with her, I'm sure she's great at that too!

Decided to come to this place even with the current mixed reviews. This place is actually bigger in…read morethe inside and it's located in a little mini mall. I made my appt online for just a basic pedicure, I didn't need anything fancy. So far everyone was friendly. I was greeted when I arrived and was shown to the booth bath chair as soon as I picked my polish. From the looks of this place, it would make a cute spot for a girls day or maybe even for a bridal party to get their nails done. The basic pedicure allows you to pick a scent for the foot scrub (I chose lavender), foot massage, hot stone massage (in my opinion wasn't very hot). The water was hot but that was fine for me since I like my water like that, but could be a problem for someone else. While I waited for my polish to dry I also got a light shoulder massage that was nice. I can say that if you're coming in for a basic pedicure, this place is great. I would recommend to others to try them out. I can't speak for manicures or how well they design them but i may come back to try it out.

Several hours after posting about a bad experience, I received a call from the owner. After a brief…read morediscussion about how appointments are made and how nail techs are assigned, I feel better. Not because the explanation changed anything about my experience, but simply because he called me. I felt heard, and that made a difference. I no longer feel like I might have to find another nail salon. And when I make my next appointment, I will understand better what to expect.

Went for a facial and a wax from Serena , and it was AMAZING - I fell asleep ..and woke up glowing…read more. My new favorite spot . And very fair prices !! Highly recommend

Victoria is wonderful. Her Facials are great. Highly recommend this business . My daughter also had…read morea great experience getting her facial

First time at Luxi Nails today; I am going to nursing…read moreschool next month and I need to get my gel set taken off and do a more natural short look. The manager put me with one of the senior tech, Stephanie. She did a great job and did exactly what I asked for. She was quick and efficient! Luxi is a very relaxing space. Very quiet and the staff is friendly. Will be back xoxo

Review also on Google…read more Got a mani pedi done. If you put a google review they give you 10% off. If you want to get the 10%, make sure to do it on separate transactions if you're with a friend. I did feel a little awkward because I got a mani and pedi and had accidentally splashed some water during the pedicure and a piece of the sink/tub fell off. I did feel that after the splash she was a bit rough on my callus and hands where I got a little bit of a cut on my finger. She also shook the callus cleaner and skin came out BEFORE starting to work on my feet aka someone else's pieces of skin. I saw another Google post and 100% agree. This place doesn't seem to be 100% on top of sanitation. I apologized profusely because I felt bad about the splash, but I was not 100% happy about the rough service.I honestly should have just given 15% but because I know it's around the holidays I wanted to be nicer. At the end my gel mani also looked lighter color than the sample nail. She said it was too late unless she took it off. I thought adding tips or extra layer could help. It could be the style but it definitely looked lighter than the sample nail. My 20% tip would have been $17. I ended up giving $25. The tone dramatically changed and she came over to check on me and unrolled my pants. It was a little awkward on my end. I hope they can work to improve the customer interactions.