DO NOT GIVE THIS PLACE YOUR MONEY! THEY ARE PREDATORY, UNSAFE, AND FRAUDULENT SCAMMERS.
This was my experience (which based on these reviews, many other customers can attest to):
On 7/3/24, I came to Dermafilia for a tattoo and piercing. The piercing was done first by Wilson. Immediately following my piercing, an iPad was shoved in my face by Apple, the person doing my tattoo after. I paid $150 with a $20 tip. Immediately after I paid her, Wilson approached me saying I can pay him on Venmo. This is when I started to feel that things were off. Apple had just charged me for a tattoo without even showing me a sketch let alone doing the tattoo. I paid Wilson $120 plus a $20 tip for the piercing on Venmo, and then proceeded to wait for Apple to do the sketch. After she finished the sketch, I asked for a couple of tweaks for which she claimed each change would add an additional $50-$80 to my bill. If you look at other reviews, you'll see that Apple is known to upcharge for every possible reason. Another major red flag. She ends up finishing the updated sketch with little time left until closing so we decide that she will keep my $170 as a deposit and add details to the sketch to make it look more textured. I will return on 8/31 to get the tattoo.
After this agreement, I followed up with Apple asking if she could send me a picture of the sketch before the date of my tattoo. She agrees. I follow up a few days before my appointment, and she claims she "couldn't find my number" and doesn't have a sketch and doesn't even remember what I wanted so I had to reclarify. I never end up receiving this sketch copy that was promised prior to my appointment date. On 8/31, I arrive for my appointment and there is no sketch. There is a haphazardly-put-together clipart-looking image pasted into a word document. It looked like something that was put together 5 minutes before I arrived. She of course didn't fail to mention however that some of the additional details she added would cost me an extra $200 on top of the $170 deposit they already have from me.
I decide that I'm not a huge fan of the sketch and the constant price changes, so I request a refund. Apple tells me she can give me a refund minus $50 to account for artist time spent making the sketch. Despite me never receiving a sketch as promised before my appointment, I was happy to compensate the artist for their time. Apple goes to the back to call Wilson as he is the owner and needs to approve the refund. Wilson then gave Apple instructions over the phone in Spanish. Apple returns with $25 in cash and says she can Venmo me an additional $60 to equate to only an $85 refund. This is very confusing to me because I was originally told they would only be taking $50, not HALF of my $170 deposit. I have a lot of questions at this point, so Apple calls Wilson back to let us address our concerns. Wilson proceeds to yell at us through the phone that the artist's time is worth the $85, and that "it's only $35 more." I explain that I am happy to pay for the artists time, but I believe that the original $50 was sufficient for the half assed sketch I received. He begins to explain to me that we are only owed half of the deposit, even though this new "policy" was not once mentioned to me at any point. We end up leaving the shop extremely upset that they took so much of my money for nothing. As we are leaving, Apple FOLLOWS US OUT OF THE SHOP THREATENING US WITH PHYSICAL VIOLENCE. SHE THEN RECRUITS ANOTHER EMPLOYEE TO CONTINUE HARASSING US ALL THE WAY DOWN THE STREET THREATENING TO "BEAT OUR ASSES." I was close to calling the cops.
This business is obviously falling apart at the seams. Wilson, who prior reviews have named a sexual predator, is completely and utterly unfit to run a business. He had no intention of working with us to reach a fair agreement. There are no real policies and structures in place that this business is based off of. If you look and sound like they can pull a fast one on you, they will. They must have desperately needed the money, considering This establishment stole half my deposit from me for a sketch by an apprentice that I could create on Microsoft Paint. They acted like their prices were set fairly and that "all tattoo shops charge this much" as if I don't have plenty of other significantly more intricate tattoos by more highly valued and talented artists for much more reasonable prices. I genuinely believe that the reason they were only able to give me $25 in cash instead of the original $120 or even the $85 is because they straight up don't have that much in the register lmao. I have reason to belive most of their revenue comes from scamming people by taking deposits, upcharging, refusing refunds, etc. I consider this my charity work for the month tbh they clearly need to scam people to make money and keep their business running. Most of their 5 star reviews seem paid for too - I would not trust them. read more