We got there at 2:15 for our 2:30 appointment. I didn't get my new patient paperwork until 2:45. We…read moresat there until 4:10 PM before I asked for my copay refund and got up and left. Then the office workers were trying to make me feel guilty because they said they had people dying in here with melanoma and I'm asking about my appointment. I made this appointment four months ago and got a babysitter to come over here to it. It's not like these people snuck up on you. You all schedule the appointments. Do not come here point blank.

While traveling to my appointment, I was involved in a minor car accident. After calling 911, and…read morespeaking with a deputy, I immediately called to cancel my appointment. Her office staff was kind and compassionate, and said to call back and reschedule. I called the next morning, and was told that I could not reschedule because I had missed my appointment and didn't call, and because I was a new patient. Neither of these is true. I certainly will not go where I'm not wanted. This development is no accident. I will go somewhere else.

Dr. Keeling is fantastic, a wonderful practitioner, with excellent communication skills. I highly…read morerecommend his practice!

Dr Keeling is wonderful and is great with our children. The staff has always greeted us with a…read morewelcoming smile and has been helpful with questions that we have had. Scheduling is always a smooth process and the wait time isnt bad. The waiting area is always clean and kept tidy.

I had a great experience at DAK. I hadn't ever been to a dermatologist before (I know...) and was…read morewanting to just get a check up done on some moles and acne. Dr. Massa and her assistants were friendly and gracious. My appointment was at 10:50 and I got called back around 11:20. Not too long of a wait period. My only "con" is that the end felt kind of rushed but this place is very busy and I can understand the need to get to the next patient. I'll be back for my dermatology needs

I had 4 MOHs surgeries in consecutive weeks in Dec, 2025. Very invasive on scalp and cheek. I…read moresuture and staple removals 10 days after each. I returned 2 weeks ago (5/7/26), for surgery to remove malignant melanoma on my abdomen. After the sutures were removed, I showed the surgeon multiple areas of cancer concern. He voiced shared concern & said he would send an order to their dermatologist to schedule blue light treatment for entire head and face to attempt to kill precancers before they became fully cancerous. I've had 20+ MOHS surgeries on my face & head. Very disfiguring & mentally challenging. I'm obviously very much at risk. I never heard from the dermatologist, so I called the surgery office for status. Girl said she didn't see any order, would speak to the surgeon & call me back first thing the following day. Nothing. Called a few days later & same result. Returned for melanoma suture removal on 5/18/25, 2 days ago. I had to wait in waiting room for over an hour past the scheduled appt. When I was finally called in, the surgeon was nowhere to be seen. An assistant removed the sutures & I told her about the problem I was having. She swore to me that she would speak in person with the surgeon & they'd call me back by the next day with a date for the blue light/chemo cream treatment. It's now 2 days later & I haven't heard a single word. I don't believe they care about the patients they are carving into. My face & scalp look like a jigsaw puzzle with a couple of pieces missing. I recommend that people stay away from there!

Don't go here unless you have an hour to wait to be seen. My first appointment was 2/19/25 with…read moreJessica Smith. I waited 40 minutes past my appointment time to be called back to wait additional time in a room. I found Jessica's annual exam to be hurried and much less through then my past dermatology exams. My next scheduled visit was 8/20/25. After waiting 30 minutes past my appointment I asked at check-in how much longer. I was told both of Jessica's room were occupied and after one was empty, they would have to clean the room before taking me back. I asked if they could give me a time estimate and they said they could not. I told them I couldn't keep waiting indefinitely and had to leave. The check-in person said, okay. No offer was made to reschedule nor was any apology made regarding my time. The practice did not refund the $50 I was charged as a co-pay. I just called their office to request a copy of my records. They said they would email me a release form and once I completed the form, they would work on getting my records for me. I asked how long getting records usually takes and they said they couldn't really tell me as they only had 1 person that pulled records. This practice has zero respect for their patient's time or care. If a practitioner only has two exam rooms to work out of then logic should tell them to schedule accordingly. But, Bluegrass Dermatology chooses to stack patients up in their waiting room and then to rush them through an exam.

I've been with this group for several years and haven't had any bad experiences but they will not…read moreanswer their phones. I was running late for an appointment yesterday and could not get them to respond to see if I needed to drive up from Frankfort or reschedule for another day. Very frustrating! I think I will have to find another now that my dermatologist with this practice has retired.

The entire staff at Prive' is so caring and professional. I've been a loyal client since the first…read moreday the doors opened and I have always left my appointments relaxed and happy. Brandice and Mallory are incredibly talented, educated injectors and both are perfectionists! I am so glad I never leave there feeling pressured to get extra procedures, or to buy extra products. My absolute favorite aestheticians are Tiffin and Lauren, they are amazing! The experience is just relaxing and perfect each time. Of course, the facility is beautiful. It's always clean and wonderfully maintained. My only complaint would be that I can't get an appointment right away if I need to cancel one. But that's only because the book is always full. Prive' is the place to be!

Love Prive' Medspa! I joined the monthly membership over 2 years ago and it has made a big…read moredifference in my overall skin . My skin tone is so much more even ! I would highly recommend for skin maintenance

Love Dr. Beard! She is very prompt, knowledgeable and so is her staff. Any skin issues I have are…read moretaken care of promptly and effectively. Thank you!

Very disappointed with this practice. I took my three oldest children here because they accepted…read moretheir insurance. I had concerns - felt there were some unethical practices. I even questioned whether or not the treatment decisions were based on profits. I have never had these doubts with any other medical provider. Recently scheduled an appointment for my 4th child. I called at 4:30 (the end of the day)and they mentioned they had just had a cancellation for the next day. Took the appointment but after hanging up I learned my son had a school exam at that very time the next day. The office was closed but I called the first thing in the morning to reschedule. I was told I would have to pay $25 since I didn't give 24 hours notice. Explained to very rude staff that I had just scheduled the appointment so it would have been impossible to give a 24 hour notice ! Staff insisted I must pay the $25. So I will pay the $25 but I will never schedule another appointment for any member of my family. This attitude and the obvious greed reminds me of how I always questioned the ethics of this practice. The great news is I found another practice that accepts our insurance and I am so impressed with their professionalism and patient care. So for $25 they lost 4 patients. They also might want to train their staff on how to talk to patients or maybe as they view it their "customers".

I have what I call "old lady rosacea". I'm in my 50s and been fighting skin issues since I hit…read moremenopause. A great deal of redness and breakouts were ever present. The skin on my face had become so painful that it would wake me! I had gotten opinions and prescriptions from my family doctor, Ear Nose and Throat Specialist, OB, and a cosmetologist/ esthetician. I would have minor improvement followed by major set backs. I had decided that it was something that I would just need to ride out. I had an eye issue and my eye doctor suggested I see a dermatologist and gave me the referral to Dermatology Consultants. I was reluctant because I felt like I had tried everything. I thought I would pay $100 for a cream that would not change anything. I am thrilled to say this was a great referral! I am 30 days into treatment and I am seeing great improvement! Dr. James Lagrew has been great and taken time to answer all of my questions and give me insight in to my treatment. I know my issue is a relatively simple one, but at the end of the day I had many other opinions and treatment and no one else had gotten me this far down the path. My 5th star is really for how friendly and efficient the staff is here. I am right in at my appointment time and right out with what I need. I feel like at most other Dr's offices I am there 15 minutes a head of time and I get to see a Dr an hour after my appointment time. This location keeps on a tight schedule.

I was very disappointed with my appointment. I came in with a widespread skin condition and hoped…read moreto discuss possible causes and treatment options. However, the focus of the visit was primarily on removing a few spots from my face, and my larger skin concerns were not addressed at all. When I attempted to ask questions, Dr. Grossman told there wasn't time to discuss them. While office staff was professional, I found the physician's bedside manner lacking. I did not feel that my concerns were listened to or taken seriously. I understand that physicians have busy schedules, but patients deserve to have their concerns acknowledged and their questions answered. I left the appointment feeling dismissed rather than cared for.

Very friendly and quick! The staff was helpful and approachable and I could tell they care about…read moretheir patients.

Had to have a mole removed and went here. Welcoming secretary at front desk, (Betsy) Then both a…read morenurse and doctor assisted in the removal of the mole. Painless and fast. Biopsy report sent out promptly. Yes, I would use this practice again. Professional staff and clean facility.