absolutely horrible service. the staff is extremely knowledgeable, nobody gets back to you and when they do and asked how come you weren't told a certain thing... the answer is "i don't know" rather than... I will look into it so that it don't happen again to someone else. highly do not recommend for service or for purchasing a vehicle read more

derrick dodge is not closed. not sure where that information was found but untrue. they are open; monday to thursday 8:30 am to 8:00 pm friday and saturday 8:30 am to 6:00 pm sunday 11:00 am to 4:00 pm If you look at all these reviews , they are all 3-4 years old. Completely new owners, management, and sales staff. The service is like night and day. The service now is next level 100 times better read more

I went to Derrick Dodge in November 2019, I went because my car had a faulty passenger seat buckle which failed right darter the factory warranty expired... I already knew what the problem was, but upon bringing in my car they told me they would do a quick diagnosis before replacing the buckle. More than 4 hours later I was called to pick up my car, told that they didn't have the part as would have to order it, and charged over $200 as a diagnostic fee. I was told that the cost to fix once they had the part would be over $300 so I decided to take my car to a honest reliable shop that replaced it for under $150. I was very unimpressed in all with my experience here. The faulty buckle should have been replaced for free as it is safety feature that I shouldn't have to be paying to have fixed, especially when I was charged a diagnostic fee for something I already knew was faulty. Very unimpressed, and will never be returning or recommending their service department to anyone. read more

Greasy fucking place. I went in with the intention to take a look at a Jeep Grand Cherokee as well as get more information on the different trim levels. Let me start off by saying... none of this happened. I was greeted by a sales associate in the parking lot as I pulled up. The sale associate pulled me into the "showroom" which looked more like a cafeteria... there were 2 measly little cars in the showroom. I was told to wait at a table because the salesman wanted to fill out an introductory form. Even while inside.... I haven't seen a Jeep Grand Cherokee yet. The salesman comes back and starts going through this introductory form. Asking very mindless questions; name, address, email... whatever. The salesman then gets up and tells me that he wants to introduce me to his manager.. I said sure... GUYS, at the point , I STILL haven't seen a flipping car yet. The manager comes up to greet me and looks through the form that was just filled out... he then goes on to ask.."what's your SIN number?!"... uhhh 123-Go Eff-Urself. Are you kidding me? I haven't even seen a car yet, I don't know why the hell I would need to give you my SIN number right off of the bat. I declined immediately and the "manager" rebutted and told me that, if he doesn't have my SIN number, he can't estimate my payments correctly. Okay, sir, I don't know where you're going to take my SIN number and I don't know if you're a Nigerian prince, but at least show me a car. He snarled when I declined again and then finished up the form and left. I've bought several cars in my life time and have NEVER been asked for personal information prior to seeing, feeling, touching a car. What a joke of a place. I'm surprised this dealership is still even open, there are no cars in the showroom, zero, zippo, nadda. How the fuck are people suppose to sit and try the cars. This place literally reminds me of a circus. If yelp could give negative stars, this place would get 100 of them. Rude and very uneducated "managers" read more

One of the worst customer service and communication experiences ever. Several attempts to communicate with the dealership and ZERO communication from them other than when I call that the Sales Manager would contact me....days and no contact. This place obviously is not interested in selling vehicles and I'll take my business elsewhere.....AVOID AT ALL COSTS, READ THE REVIEWS. read more

Dealership is now CLOSED!!! Abandoned buildings! Gave the runaround on the phone, no markings to new location, or ability to provide proper directions, left me SoL! L053r$ read more

A bunch of liars and scam artists Let me start by saying this company is the absolute worst I've ever had the misfortune to deal with. They ripped me off on my trade in. By promising me accessories on my new truck. Was supposed to get a replacement trifold tunnel cover and viper drone alarm which they never bothered to get or install. I was then told both my sales manager and sales guy no longer work there so they will now honour the deal . So I informed them I will no longer be doing any business with them ever again. To make matters even worse pretty much 30 days after I purchased my truck they started calling me trying to convince me to do a trade in. I've repeatedly told them I won't do business with them ever again and want to be taken off their call lists. They continue to call and completely harass me now . I receive a call every week now from several different sales people . Complete garbage company to deal with read more

First of all, just to be clear, I have no problems at all with your sales team, but your service department is fucking bullshit!!! I'm sorry but I really can't find any other appropriate words to describe them. I have a FIAT500, and every time I came in for a service my bills was never under $500. Can you believe every single service for a FIAT500, not for Mercedes or BMW but a simply ordinary FIAT500. There was one time I booked a scheduleB online which probably will cost $200 at most, but it came in a $800 bill. The guy called Mohamad who used to work there served me and said that he told me at the beginning that there will be other services rather than regular inspections but I didn't understand what he said so it's not their fault to overcharging me. Sure, I may not speaking or understand perfectly in English cuz English is not my first language but I'm not stupid to make you think you can fool around with me just like that. So when I told him I'm paying this, he was like okay~ I can see you are not happy with this bill, let me see what I can do about it, and by the end he gave couple of hundreds discount on the final bill like WTF you charge these at the first place?! Another time, I have my winter tires switched on, and when I got home one of my wheel was like completely flat! I wrote an email to their service manager and of course I didn't get any feedback, so I had to drive my car with one wheel flat to the dealership to have them fixed it for me. Okay, all these were happened with the pervious management team. I see now you guys are under a new management and maybe you deserve another chance but I guess I'm wrong again. Not long ago, I had my service done on April 29th 2019, and TODAY, which is 49 days away from the service date, I had a warning on my dashboard said that I need to have my engine oil changed. So I went home and grabbed my receipt then drove to the service department and asked why I just had a service here and my car asked me to change engine oil so soon. One of your advisor was like Oh it's really depends on the mileage, the oil needs to be changed every 6k miles, and when you came here last time your mileage was 40k what is your mileage right now? I was like I don't know~ but how much longer do you think I can drive during a month? I'm only driving my car day to day to work! So she checked my mileage and of course is under 6k since last time, then she was like ok maybe it not reset properly. Then one mechanic came out and reset it for me and said oh the thing is with your car when we reset there was no feedback so we couldn't know if it's done or not. HAHAHA. So funny, it's not my first time to have a service here how come I never had this problem before, but guess what this will be my last time for sure! And when I about to leave I started my car and texted my friend, then your reception came over and knocked on my window said you need to turn your engine off you can't have your engine on inside. Oh WOW~ that's very considered for everybody else besides me~ you know why I turned my engine on? Because I'm leaving! And do you know I came here today? Because you guys couldn't have your job done right at the first place! Well thank you for your reminding and goodbye for your not friendly at all services at all times! I purchased my little Fiat by the end of 2014, so which means I have been your clients for almost 5 years, but guess what, your service department keeps pissing me off over and over again, I couldn't believe thats how you treat your customer and this how you deal with your returned customer for so many years. I did give you chances so many times and now you had your chances. I'm done with you guys. Even though I'm still under warranty I'm not going back because you guys are just ridiculously horrible! I guess even with a new management team won't make up your business better. I feel so sorry for your new management team, they just made a terrible decision of taking over this dealership. At the end I'd like to remind all my friends who's speaking Chinese don't come here, because according to your employees we don't understand English very well. 不要在这里买车！因为他们的service简直一般，想买Jeep屯子里有别的车行，这里呵呵，不想被气死就不要来。 read more

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FIRE SALE! BURNING JEEP WRANGLER! Bought a late model under warranty (2013) Jeep and had a pleasant internet sales experience from Calgary. UNTIL I got the Jeep. It was derived to me, then 8 hours later on my first drive it CAUGHT FIRE AND BURNED TO THE GROUND! My passenger and I were able to get out and were safe, but the Jeep was a total loss. The dealership gave me concerned lip service emails then disappeared despite multiple attempts to reach them. The vehicle had a recall they failed to do which was the likely cause. Stay away from this volume dealer as the volume they have to sell is something you don't want. read more

This dealership went above and beyond: until the deal was signed. After we took our vehicle home, we realized we were missing our headsets, and a plug was missing from our roof rack. We have been waiting three weeks, and we still haven't had anyone call us back, or give us an answer on when our items will be in. Also, we are still paying our previous loan, because they took so long sending off our information. So, I'm still paying for two vehicles, and no one will return my phone calls. I call a few times a week and I'm just being ignored. read more

Read the reviews before going here. What a Micky mouse operation this place is. Bought a brand new truck off their lot, signed the paperwork and then they told us we actually couldn't buy that truck cause it was a "demo" which means they purchase trucks off their lot to make their quota every month. They then worked on getting a truck delivered for us, truck arrived 3 days after ur was supposed to and it was NOT the truck we bought. It was a totally different model. They then fixed/corrected what was not right on the truck & damaged it in the process. We go back to get the damage they caused fixed. Truck sits there all day and when we come to pick up they proceed to tell us that they ordered THE WRONG COLOURED PART. Now they expect us to drive back to this dealership for a FITH time once they get this part corrected. Save yourself the headache and AVOID this dealership like the plague read more

I just had to register a complaint with the Alberta government for this companies potentially fraudulent bait and switch sales tactics after I confirmed that a vehicle that was advertised was available, drove all the way there was told it was "just sold" and then I could look at a much more expensive similar vehicle, upon leaving I called from another phone number only to confirm that they were indeed still telling people that their fake bait car was still there. I would not recommend ANYONE deal with these dishonest liars. read more

Ugh, if you want to deal with a horrible company that uses bait and switch advertising go right ahead, but I would recommend taking your money elsewhere. After the horrible experience my friend and I had with this dishonest place advertising vehicles they did not even possess I will certainly never be wasting my time with them again. read more

My wife and i went there to look for a used car. We spoke to a salesperson, and found something we might like. When we started to talk about financing, we told her our situation. I'm, not going to lie, we have challenging credit issues, but she said "no problem. We'll get you financed." We spoke to the finance person, left our info and went home. Now, their finance dept, "Mr. Green", states that if they cant finance you, no one can. Well, after a week of chasing them down for an answer, they finally told us no! We left very disappointed. We then went to another dealership and was approved for financing the same day. My opinion is that they saw that we wanted a used car and had credit issues and didnt really care about us. We actually havent heard from the saleperson since our first meeting! Bottom line, you can find better places to buy a car than here.... read more

I've bought 3 vehicles from here over the years. A 2006 Dodge Durango, 2013 Jeep Wrangler and now we have a 2016 Durango RT. I like the effort that the staff put in to find what you are looking for. Management is friendly and knowledgeable. Jay Macintosh was friendly and helpful as well as responsive. We were a bit difficult to deal with as we changed our minds on what we wanted. Lol. But he was patient and understanding. Will be back for a fourth vehicle. read more

Great Location -- and if that were all that mattered this would be a five star review. As expected the sales folks ooze of underhanded sales tactics; this is par for the course. What surprised me was that the Service Center is even more shameful. Each time I brought my vehicle in for warranty work they would find a few hundred dollars in off-warranty repairs. After ignoring their request to perform the work, I would bring the vehicle elsewhere, that mechanic would disagree with Derrick Dodge's recommendation entirely. Avoid feeling cheated. Avoid this establishment. You deserve better. read more

This was my first time going to Derrick Dodge and I just read reviews from years before still on yelp..well I gotta say I'm impressed. I booked Friday and was able to get it in the next day for mechanical service and a recall on Saturday. I live 5 mins away from Sherwood Dodge and will never go back to that dealer... Derrick diagnosed, did the recall, replaced a brake anti rattle clip that Fountain Tire bent with a tire rotation, a wheel alignment, did an inspection and I got a call 4.5 hrs later saying it was done. Couldn't have expected better service. Don't know what they did to change service but I'm blown away at how well they serviced my 2013 RAM 3500 welding truck. I'll be back for sure! read more

Got my oil changed than returned to my truck to see this. Obviously no respect for customers vehicles. Nice coffee machine though. read more

Derrick Dodge - Car Dealers Near Me - Edmonton, Alberta

Hello All, Just wanted to inform everyone who is considering a New or Used vehicle ! I purchased a New Dodge Dart and trusted this dealership as have purchased there before. Mya Mulroney was new and tried to help but knew nothing about the vehicle and couldnt drive manual. Long story short I got taken for a ride and my own fault or not looking around but paid 5000 more than retail for the vehicle which should be illegal ??? So please stay away from Derrick Dodge unless you shop around. I tried to ask why and the manager just said sorry so sad !!! You signed ! The business shoukd be reported and will do my best to warn people of the poor service. Hope lots read this post Peter read more

One of the worst vehicle buying experiences I have ever had. I had been dealing with Sasha over the phone (who was awesome by the way) but due to a busy week, I wasn't able to make it in to see her before she quit to go back to school to finish her degree. She wasn't sure who would be taking over her customers, but to my regret, I ended up with Dustin. Abrasive right from the start, he laughed in my face when I showed the offer I had already received from his dealership only a few days earlier. He then openly mocked Sasha, "there's a reason she doesn't work here any more" "maybe she was confused?". Knowing I would be difficult about the price, as I had been quoted something he thought laughable, because he "only deals with real numbers here", he thought he would save the difference by brutally abusing me on my trade in value. His offer was WELL LESS THAN HALF of what I have been offered from another dealership the day before. Not even close. He wrote down his "offer" at which point I asked if it was actually legitimate, or if I should get him to sign and date it, because the last offer I received apparently didn't count. He laughed again, repeated his "real numbers" comment, and I got his card as I left the building, just to have his name for the record. Needless to say, Derrick Dodge will never see a dime of my money, and I will repeat this story to anyone I know if they even consider bringing their business there. You blew it. Bad... Oh, and later that same day I ended up buying a 2018 Laramie from Sherwood Dodge, an awesome experience! Night and day difference read more

The absolute worst service department I've ever seen. Rude, abrasive, belittling and all-around unprofessional. Not just to their customers, but to their fellow employees. These so-called service "advisors" don't know what they're talking about and it becomes abundantly clear to me every time I bring my vehicle in or try to call for information. I wish someone would give these repulsive goofs a reality check. I know people who refuse to purchase vehicles from this dealership ONLY because of the service department- which is terrible, because the sales staff are great. read more

This dealership does not value their loyal customers. After 5 vehicles in 8 years, they would not cover the charge to replace a shattered sunroof that was clearly a manufacture defect. Nothing hit the car from around or above. It was 2 weeks after warranty and they could do nothing for me. 2 months later, on a nice day in December, I tried to open the sunroof. Grinding and squealing was all I heard. I have taken it back to be told the rails are bent and it will be $1300 to fix. Again, not taking any responsibility for what I believe was their error in replacing it. I was told it was probably bent before or the fact I was driving the car for 2 months caused it to bend. This should not happen to a 2016 vehicle from just wear and tear. They did offer to pay for 1 hour of labor!! Whoo hoo! NOT! I will be taking my business and recommendations elsewhere. read more

The worst experience I've had at a dealership. Don't waste your time here. They offered me 7k lower then another dealership on my trade in said my Jeep was pretty much a pos. And then proceeded to get mad at me and not give me price info because I said I wasn't going to purchase today. And the truck they showed me was a "demo" but looked like it was just joe blows truck he's used for a year it was disgustingly dirty with baby seats in the back. I never even seen a truck to actually purchase! Again don't waste your time here! read more

There's a lot of Dodge dealerships in Edmonton and Sherwood Park, if you enjoy being super lowballed on your trade having your time wasted dicked around this is the place to go! read more

I made the mistake of purchasing a new vehicle at Derrick Dodge just over two years ago. I barely got it home before the onslaught of spam started pouring into my emails. Then the junk mail started showing up, text messages, and phone calls. I made several attempts to have it stopped. I was assured that all of my contact info had been removed from their database - three times! The spamming continues. There is not a single person at that organization, from the sales team to the general manager, who has the decency or the skills to comply with my simple request - STOP SPAMMING ME! read more

Worst place ever.. Showroom is a joke.. Sales team is a joke and finance department has no clue what they are doing.. Stay away from here!!

I have had nothing but bad experience and customer service from this dealership. Brought my truck in for breaks, my key fob wasn't working with my drivers door.l and something is wrong with my suspension. I get my truck back and back rotors changed and truck is still doing the same thing with suspension key fob and breaks. No thanks I'll go to London Derry . This dealership doesn't care read more

Your typical sleazy dealership. I use to work at parts source, and they were always in there buying "genuine dodge parts" so they can charge for those parts. I went there once, they filled the air in my tires for free and when I went to drive away my tire was flat. They have good prices on their new and used vehicles just don't get it serviced there. read more

Bought a brand new vehicle from here and it was great! Sales guy was awesome, and they were helpful!! read more

Warning to all that is planning to go and get a car from this location, I was twice a time a victim of shall I say a fraud. Because the sales department specifically the manager his name is certain "Will", please don't ever believed in their deals because they would get the deal done but they will not properly explain and tell you the missing component, I was not informed that there was a missing component in my car when i purchased it. And realized after that it wasn't there because the component was under the vehicle(spare tire). I was dis appointed when I go back and ask them why they didn't told me about it? The manager including the service manager, just said that it doesn't comes with it Instead, an inflator with sealer has it. What the heck is this? A brand new grand caravan 2016? Are you serious? Not telling the customer? For me it's a fraud. So better think and go somewhere dealership with a better and well professional people not in this location read more

Worst and most pushy sales team I have ever seen, they sell me a car with no gas cap, 1 month later and they still haven't sent it to me, my buddy hasn't gotten his $300 referral cheque, they sold the truck I was about to buy and lied by saying "the bank didn't approve that one" wouldn't suggest buying a used vehicle or even looking at vehicles here, they will be on you like flies, just look online or at another dealership. Very unprofessional. read more

DO NOT GO HERE: used sales department is a joke. Brought a genuinely nice, new sports car in to trade for a more substantial vehicle, supposed "sales manager" basically told us it is a POS right to our face after making us wait for an entire 2 hours just to be talked to! If you're looking to trade your car, avoid this place at all costs! read more

So this dealership has one five-star review, and 23 reviews that Yelp won't show on the front page because they're not positive. I bought a car here, and could echo some of the other comments about the sales and service, but what I find most ridiculous is their inability to manage a customer mailing list. I have been requesting that they remove me from their junk mail list for FOUR YEARS. Their sales manager keeps assuring me in writing that the mailings will stop. Then I write again to advise them they haven't stopped, and get a "oops, sorry, you are definitely off the list now" in response. Rinse and repeat. So either they don't care about customers' requests, or they haven't got it together enough to manage a simple mailing list. Either way, it's pretty poor. read more

I have purchased my 2013 Dodge Caravan at Derrick Dodge (at the end of 2012). Sales experience: OK. The sales person was really pushy and tried to get as much $$$ out of our pocket as possible. When finally we picked the vehicle that we wanted to purchase (out of 3 potential equally priced options) suddenly the price of the chosen vehicle went up by $2000. This wasn't fair. New vehicle pickup: very disappointingly they deliver vehicles in a dark spot of their yard, not much to see as it was 5PM already, dark and freezing cold. Later we discovered that we received the vehicle with a scratch on the left door. Apparently we had to 'eat' this. Service: We also had to note that they delivered the minivan with a faulty radio. There is an ugly visual defect on the factory installed equipment. In daylight, especially in sunny conditions you can see the complete interior of the radio panels through the LCD window. This means you see the green main board as the manufacturer forgot to install shielding behind the LCD. We find this an annoying aesthetic issue, hazardous as well as you have to take off you attention from the road for fairly long time to figure what numbers you actually have on the LCD (it's not only info of the radio channel but the vehicle has the clock built here too). When we reported the issue to the service first they gave us an appointment to inspect the radio. 3 service personnel (including the service manager) inspected our radio and compared it to other radios they had on stock, and in showroom vehicles. They recognized and admitted the problem with the radio and promised to order a replacement model from Chrysler. A week later when we got back to our next appointment to have our radio replaced they told us that replacement is going to cost us about $1000. There was no other option. Customer service: Terrible. Let me quote the response that we got on this issue from the service manager: 'For that radio this is deemed not a defect but is the how it is built, unfortunately there is no correction for being able to see printed circuit board. There will be not warrantable repair or upgrade allowance provided to correct this concern.' Honestly, I would never buy a Dodge again, and certainly not at Derrick Dodge by all means. read more

Derrick Dodge - The looks of the radio in the new 2013 Dodge Grand Caravan. - Car Dealers Near Me - Edmonton, Alberta

Sales Staff here is a joke. Went to this location to look at a used vehicle, they couldn't meet us any where near our price range so we thanked them for there time and moved on. we ended up finding the same vehicle a year newer at our price at another dealership. we were waiting until the weekend to make the drive out to this dealership, when there employee Jan texted us and asked if we had re-considered there offer. we kindly declined as they were not able to meet us at our price and we found something that did. I thanked him for contacting us, and wished him luck on selling the vehicle, i told him "i thought it would have been sold by now", that is why we didn't reach out to them again. he then replied saying "Actually we did on Saturday HAHA it sold for list price, good-luck!" i couldn't believe that someone on there sales team would go out of there way to harass me and waste my time on a vehicle that was already sold. i don't know what he was wishing to get out of this conversation but i know i will NEVER go back to this dealership. There customer service is a complete joke. read more

Made a big mistake buying here, but our van died and we urgently needed a new one that my husband could get in and out of without too much pain, and we could easily get his walker in and out of. We're under a consumer proposal, living on disability income, and cannot get financing. The first time I contacted them, I found a cheap used van online we could afford. Called them up and, after several days, the finance department called me with a "deal" and financing for a much newer vehicle. There was no way we could afford the payments. I said no, but he made a big deal about how we were getting a better vehicle. We simply could not afford the payments (and I don't know how he arranged financing, considering our situation). I later learned the vehicle I'd called about was sold, but not from the finance guy. Some time later, I find another vehicle we could afford online. Called them up again. Thought I was getting great service; they arranged rides so I could see the vehicle, etc. Took it for a test drive. It was an old vehicle with a lot of miles, but we could afford it, and I was assured it would still pass a safety inspection, anywhere in Canada. I got the mechanical assessment form, which included a lot of minor stuff (such as a burnt out bulb and broken rear wiper). We were going to slowly do work as we could afford it. They even lowered the price to the point that I was able to pay for it using my debit card. Three days after taking possession of it, I had trouble starting it. I took it in to my preferred garage and was shocked to learn the vehicle was sold to me in illegal condition. The "low tread" on 3 of the tires was not only so bad, they were illegal to drive, they were so over inflated, they could have blown at any time. It should never have been allowed off the lot. There were other safety issues, but none as bad as the tires. I wasn't able to see the damage until they were off the vehicle, and I got pictures of the three of them (the fourth tire was good). Only then could I see that there was also tread area damage and sidewall damage - I could literally see the cables showing through. Both of those areas were listed as "compliant" on the mechanical assessment. I contacted them, and all they did was go on about how I'd signed off on the vehicle, as is. My concerns were disrespected, and they didn't care that they sold me a vehicle that literally could have killed me. Even the test drive put both myself and their salesman at risk, along with anyone who happened to be driving near us on the Whitemud. Eventually, the manager agreed that they might replace the tires for me, but he had to talk to a couple of people that were in later in the day, then call me back. He never called me back. I had to get new tires right away, because they were illegal and dangerous. (I've since had to do other safety work as well, and have at least got it to the point where it won't kill us.) I've contacted them by email, including sending in the photos of the illegal tires, with no response. I won't talk to them in person again, after the way I was condescended to and dismissed by the manager. I filed a complaint with AMVIC, but they closed the file so fast, there was no way they could have investigated it properly - and I didn't even have time to send in the photos of the tires I had. So what started off as a good experience turned out to be a situation that put my life, and the lives of my family, in danger. If you value your life and your safety, don't buy a used vehicle here. read more

Absolutely Disappointed! I recently bought a used truck from them and they spent so much time and effort covering up the flaws the truck had. The delivery was a week later then it was supposed to be. They might have pleased 1 person but I know personally three people the F@!KED. It has cost me 10,000 just to bring my truck up to standard. Bottom line DO Not even buy accessories from them. read more

Not to happy with this dealership. Bought a car 2 weeks ago that needed a little work. Supposed to be making my first payment tomorrow and I still don't have my car. My salesman, when i was looking at the car would text me back almost right away. Now that the papers are signed, he doesn't seem to want to talk to me. How can they expect you to pay for a car that you still have not received. I am not very happy with my purchase read more

Shameful tactics here. I know my EXACT situation on financing and made no secret of that to the salesperson I dealt with. Was brought in under the 'pretense' that they had what I wanted at a 'blow-out' price due to a small defect. Was ASSURED they could make my numbers work! Dropped everything and visited in the hopes they would follow through. Arrived and got offered the EXACT same deal I was offered at the previous dealership on a BRAND NEW truck even though their offer was supposedly a 'blown-out' price. Very disappointing but reminded me that some dealerships will say whatever they can to get you through the doors. Would not recommend this dealership to anyone. And that's a huge statement coming from me. read more

The good : I was pleased with my experience. We went in not too sure what we were looking for. All we knew was I needed something reliable and nice. We were shown a couple different vehicles and finally landed on a 2008 Jeep Patriot which I liked. After returning from the test drive, we were offered an "extended test drive" which I had never heard of before. Basically we got to keep it over night which turned out great as there was a snow storm the next morning. I was sold as the Jeep got me through the storm without a problem as other people were slipping and sliding everywhere! The price was decent ($15,000 with 70,000 k on it) and Barry in financing worked really hard to get us approved seeing as we both had just ok credit. After all was said and done, they hooked us up with an insurance guy who got me a quote for the same as what I was paying already (liability only on a 2000 Alero vs. full coverage on an 08 Patriot - sign me up!) The bad: The guy who "made the sale" according the the forms was only present the first night out of three that we were there. He knew we were coming back the following day yet left early anyway. He had both our phone numbers as he had called us throughout the day yet failed to inform he would not be there. I found this quite disappointing. That's the only reason I'm not rating 5 star. However, everyone ELSE made sure that we had a good experience as I was very upset that he had left early and I let people know. read more