Great service at Southgate Audi, I went there a couple years ago to look at SUV's. I enjoyed the…read morefriendy staff, clean cars and not pushy salesmen. We ended up returning 9months later and the company was organized and knew exactly what I wanted!! Thanks to Aaron for finding me the perfect SUV! Finace department was great and friendly and got me into my vehicle in just 3 days! Thanks for the service Audi

I bought out my bosses lease on his VW Passat. I love this car, it's the perfect daily driver…read more This dealership has been very helpful and good to me. For instance my mom wanted to pay for winter studded tires for me, and the front end was being a pain in the ass about it. So I talked to the service manager and low and behold she gave me a pre authorized payment form for my mom to fill out and fax back to me to authorize a payment from her for my purchase. Great service department, amazing actually. The parts and service department talk with each other, they know what they need, they bought and buy extra winter studded tires for winter and sell them at a discounted rate the next year. The ones I bought and have on are some of the best winter tires you can buy, tires warehouse couldn't beat VW's price, I was very impressed. Basic services are a bit pricey but hey, labour is expensive and I don't have a garage and tools to do it myself so I'm not going to complain. Oh and this entire emissions scandal, please.....there is. I thing wrong with my car and it still meets our provinces standards. But hey I'll take something if they give it to me. This dealership is great, the give me the services I ask for, I am very clear about what it is I want though. Cheers, enjoy being serviced;)

Subject: Formal Complaint Regarding Misrepresentation of Vehicle Condition and Unfulfilled…read moreCommitments I am writing to file a formal complaint regarding my recent vehicle purchase from your dealership. Before purchasing the vehicle, I was assured by the sales representative (Tarun Mander) that the remote starter was fully functional and would work as promised. This assurance was an important factor in my decision to proceed with the purchase. Unfortunately, after taking possession of the vehicle, I discovered that the remote starter did not work. Since then, I have made multiple attempts to have this issue resolved through your dealership. I have requested to be contacted by the dealership manager on several occasions, expecting the matter to be addressed in good faith. Instead, I encountered a lack of cooperation and no meaningful effort to resolve the problem. Despite repeated requests, the issue remains unresolved. I was told that the dealership manger "Randy" would resolve the issue only if he wants to. In addition to the remote starter issue, the vehicle detailing that was promised before delivery was not completed to an acceptable standard. The vehicle was not properly cleaned or prepared for delivery, which was disappointing given the expectations set during the sales process. Furthermore, the delivery of the vehicle was delayed beyond the agreed-upon possession date, causing unnecessary inconvenience. Despite these delays, the dealership failed to ensure that the vehicle was delivered in the condition that had been promised. My overall experience has left me feeling that the dealership made commitments to encourage the sale but failed to honor those commitments afterward. Throughout this process, I have found the dealership's conduct to be misleading and disappointing. In my experience, promises were made to secure my business, but they were not fulfilled once the sale was completed. Rather than working collaboratively to resolve legitimate concerns, I encountered resistance and a lack of accountability. I believe I purchased this vehicle based on representations that were not accurate and on commitments that were ultimately not honored. The combination of the non-functional remote starter, inadequate detailing, delayed possession, and the dealership's unwillingness to address these issues has significantly undermined my confidence in the dealership and its customer service. I respectfully request that the dealership honor its commitments by repairing the remote starter at no cost to me, addressing the deficiencies in the vehicle's delivery, and providing an appropriate resolution for the inconvenience and disappointment I have experienced. If this matter cannot be resolved promptly and fairly, I will have no choice but to pursue other avenues, including filing complaints with the appropriate consumer protection agencies and sharing my experience with other potential consumers. I hope this matter can still be resolved professionally and in good faith. I look forward to your prompt response. Sincerely, Tejveer Gill & Navneet Gill

Not a good experience. I went in to trade my vehicle and already new the vehicle I wanted had done…read moreit mostly over the phone. Arrived at the dealership and my salesman James was nice. I was also charged GST twice. I waited for 2 hours for the financing to get completed they told me 15 minutes. Took 3 days to get the financing approved. Purchased the paint protection pkg which I usually never do because its not work it. Part of the deal was Ford would throw in tint, I explained to the salesman 3 times also via text, so he had it in his phone of how I wanted it tinted and they did not do it how they were asked so it had to go back. Then to top it off when I received my vehicle after they applied the protection coating it was delivered scratched up all over the entire vehicle. I purchased the vehicle Dec15 had to take it back Dec 2 for the tint and paint to be repaired, paint was not repaired it is still scratched so have to drop it off again to see if they can fix the paint. This was honestly one of my worst experiences purchasing a vehicle other than Land Rover.

Krysta (the manager) really went out of her way to aplogize and rectify the bad experience my…read morefriend had a year ago. I often say that everyone makes mistakes, but you can truly judge character by how one handles them. I don't really know what to say other than I appreciate her efforts. I don't ever write reviews to inform businesses of my unhappiness, only to inform other potential customers. If you have had a negative experience here, I encourage you to reach out to Krysta, there is no doubt she will do whatever she can to try to fix it. My friend is happy and can now truly enjoy her vehicle while putting this negative experience behind her. I'm going to give their service department a try since I've heard good things.

1 STAR -- BUYERS FROM OUT OF TOWN, READ THIS BEFORE YOU MAKE THE DRIVE…read more I live approximately five hours from River City Hyundai in Edmonton, so I made it extremely clear from the beginning that I could not simply "come down and see what happens." I was shopping for a 2026 Santa Fe Ultimate Calligraphy Hybrid AWD and was quoted a very competitive price of $56,398. I was initially told approximately $18,000 for my trade, and the paperwork I was subsequently given showed a $16,660 trade allowance, subject to inspection. Because I live five hours away, I specifically discussed the trade and the condition of my vehicle before making the trip. I made it clear that I would not the deal if the payment increased significantly. I was reassured that as long as my vehicle was in good condition, there should be no problem. This wasn't some mystery vehicle they knew nothing about. It is a Hyundai, and I disclosed the mileage. My local Hyundai dealership had already physically inspected it and offered $15,500. Based on River City Hyundai's representations and paperwork, we proceeded. I obtained insurance on the new vehicle, my husband took time off work, we spent the money on fuel and drove five hours to Edmonton. We arrived. The new Santa Fe was exactly the vehicle represented to me. Then they inspected my trade. Suddenly my vehicle was supposedly worth only: $11,000. Not $18,000. Not the $16,660 shown on the paperwork. $11,000. That's a $5,660 reduction from the written trade allowance after we drove five hours to get there. And somehow another Hyundai dealership that had actually inspected the exact same vehicle in person could offer $15,500. I cannot speak to anyone else's experience or what River City Hyundai intended. I can only tell you exactly what happened to us. But here's my opinion: a great deal isn't a great deal if the numbers don't survive the customer's arrival at the dealership. I had specifically explained why I needed accurate numbers BEFORE making a ten-hour round trip. They knew how far away we lived. They knew the mileage. They knew I couldn't afford substantially higher payments. They reassured me enough that I insured the new vehicle and made the trip. If they genuinely believed my trade could potentially drop by more than $5,600 after inspection, I would have expected that risk to be made crystal clear before a customer drove five hours. Instead, we arrived after investing our time and money and were presented with a completely different financial reality. Maybe they expected that after driving five hours, paying for insurance, burning the gas and taking time off work, we'd feel too invested to walk away. They underestimated us. We walked. I would rather drive five hours home empty-handed than spend years making payments on a deal I told them from the beginning I wanted in writing which they did but changed it anyway! River City Hyundai didn't lose this sale because I changed my mind about the vehicle. I loved the vehicle. They lost the sale because the numbers I travelled five hours for weren't the numbers waiting for me when I arrived. My advice to anyone travelling from outside Edmonton: do not make the trip based on preliminary trade numbers. Get the trade value as firmly documented as possible, ask exactly what could cause it to change after inspection, and be completely prepared to walk away. I did. Five hours there. Five hours home. Expensive lesson learned. One star.

I had spent toww weeks hunting for a Toyota Highlander to tow my 17' trailer and I ran into a few…read moresmall lots and a few dealerships. One dealership had a nice 2011 with a 19,900 price tag but as soon as I started to negotiate on it, the 3 year warranty came out plus the warranty /insurance on the catalytic convertor. Now the price was $25k! including gst if yu did a cash deal. I left empty handed. I saw Jacky's advert on KIJIJI and went to look at it and it was good. No pressure and a straight forward process. The best thing was he didn't push a warranty and other hidden charges on me. He did offer a 3rd party warranty if I was interested, but that was it. The car only came with one key, and Jacky offered to get a second one made up for me at no charge. I really enjoyed the experiance with Platinum Fine Cars and I would reccomend them to anyone wanting a hassle free experiance.

I don't leave reviews very often.. if ever.. but I am more than happy to do it for this particular…read moreestablishment. I hate the process of buying a vehicle.. dealership, used car lot.. I've experienced them all multiple times and I'm sorry to say but it's amazing how the stereotypes of a sleazy car salesman are alive and well in the industry.... That being said - I actually ENJOYED the experience of buying my Honda Civic at Platinum Fine Cars today! Jacky and Jacky were a complete breath of fresh air.. there were no "salesman lines" no sheisty hooks.. just 2 genuine, knowledgeable, and friendly professionals. I will recommend this establishment above all others to anyone looking to buy a used vehicle, hands down. Not a massive selection albeit a quality selection which I would take any day. Make this your first stop. I have faith that these men will not let you down.. worst case, you drive away empty handed with a renewed faith in the used car buying experience. Thank you guys for a very positive shopping experience.

If I can give 0 star, I will…read more We looked for a car few days ago and when we found one, Danny, the sales manager and Josh, the sales representative had a talk for nissan versa about its bi-weekly payment and we got the process for loan approval. They asked us for a deposit of $500 which they stated that it is "REFUNDABLE" However, we got a decision that we will not take the car anymore and we want our deposit back. THEY DON'T WANT TO GIVE OUR DEPOSIT BACK!!!! First, we did not sign any document that the deposit is NON-REFUNDABLE. As per AMVIC rules, dealership should not require a deposit in negotiating a price or you guys should have a receipt that disclose to your client that it is NON-REFUNDABLE when we are not able to get the car. Second, we did not SIGN any bill of sale yet so that means that the car is not yet under our loan and we did not bind any agreement contract. Lastly, why you guys wanted to get the money? Just because you entertain us for the car? Lol. I tried to fix this between us but they are really pushing us to give our concern to AMVIC.

absolutely horrible service. the staff is extremely knowledgeable, nobody gets back to you and when…read morethey do and asked how come you weren't told a certain thing... the answer is "i don't know" rather than... I will look into it so that it don't happen again to someone else. highly do not recommend for service or for purchasing a vehicle

Toyota are fantastic vehicles! Too bad this dealership isn't at the level of those vehicles! I will…read morebuy another Toyota but not from them.

Worst dealership I've ever dealt with. Sold us a car that needed tons of work, 40k+ for a car and…read morewe've had to bring it back 3 times for work that should have been done before the car was sold. Just avoid this place at all costs. (Zero stars).

Extremely disappointed with my experience. I brought my vehicle in 2 weeks ago for some recall work…read moreand a sensor issue related to the emergency braking system. Not only was the problem not fixed the first time, but I had to take time out of my schedule to book and return for another appointment. To make matters worse, the cost jumped from around $200 to $600. It feels like every time I bring a vehicle to a Ford dealership, the bill somehow grows while the original problem remains unresolved. Is it because I am a female that knows nothing about vehicle's? This is the 3rd negative experience I've had with Ford service departments, although not all at this specific location. At this point, my confidence in Ford's service network is extremely low. As a customer, I expect honest communication, accurate diagnostics, and repairs to be completed correctly the first time. Instead, I've been left frustrated, inconvenienced, and questioning whether I'm being treated fairly. I still have additional repairs that need to be done, but there is absolutely no chance in hell I will be bringing my vehicle back here. I will be taking my business elsewhere.

Waterloo Ford is completely dishonest. I left my summer tires with them for storage, and now…read morethey're claiming I "picked them up at delivery." That never happened. I've never seen or touched those tires since leaving them with this dealership. They have zero proof that I collected them. No paperwork. No signed release. No photo. Just their word -- and their word is worth nothing. They're brushing this off like it's not their problem. If you're thinking about trusting this place with your vehicle or your property, don't. They lost my tires and are now trying to cover it up instead of making it right.

Nothing but good to say about dealing with this dealership. Denver and Kaity were easy to deal…read morewith, very informative, professional and friendly.

I was selling a car and listed it on FB Marketplace. Modi from Don Wheaton contacted me right away…read moreand expressed a serious interest. He provided me with a price range quote and invited me to bring the car in. We settled on a price that I was very happy with quickly and with no hassles. Modi and all of the other staff I spoke to were friendly and helpful. It was a very good experience. Thanks Modi and thank you Don Wheaton.

-Awesome and great customer service, would recommend this place to others in the future.read more

I really loved this place, great customer service specifically someone named Bernardo was very nice…read moreand helped me a ton. Really recommend this place, and hoping more people support this amazing place