the front office and billing very disorganize. They keep saying we owe when we dont. then i kept having issues with my IUD like something wasnt right. i was told it was, well, i ended up having surgery with another medical officd cuz it was misplaced and broken. i didnt even have that thing for a year and i was having issues since day one read more

Avoid Desert Bloom Family Medicine at all costs--especially if you value your privacy and your wallet. Their billing department is an absolute nightmare. I have insurance with a fixed copay and zero co-insurance, yet they manage to get my bill wrong every single time. Every attempt to clear up their errors leads to the billing clerk making endless excuses, blaming non-existent "co-insurance," and talking in total circles without resolving anything. Even worse, they blatantly violate HIPAA. During a phone call to resolve my account, the billing staff actually disclosed another patient's private information to me. Save yourself the extreme frustration and find a practice that knows how to run a billing department and respects federal privacy laws. I will be filing a complaint with OIG. read more

Update to my last review. My nurse practitioner left this practice to go teach (and eventually started her own practice - shoutout to TorchLake NP!!!!). I tried to stay with this company since I had already been going there for years, but during COVID they scheduled an appointment for me without my permission and/or telling me they scheduled it, and then tried to get me to pay a no call/no show fee. After that I finally stopped going there. I tried reaching out to explain I had not booked the appointment and I would not be paying a no call/no show fee, but they ignored my requests to have it removed and 6 years later they're still sending me bills for the fee that I've explained to them that I didn't incur and I'm not paying. Absolutely ridiculous! read more

Horrible experience !met with FNP Lopez regarding some concerns Lopez was in such a hurry, she just rushes people out of there.. please consider going to another practice especially if you are experiencing concerning health symptoms! I will be reaching out to my insurance to see if there's anything I can do. Lopez does not provide adequate service! read more

Very disappointed they bill your insurance just to bill your insurance, they dont give referrals over the phone, something that could be easily done, don't answer the phones and when they patch you over to the nurse they don't answer, there voicemails are full and I called twice I'd stay away from this place there Surprise location is waaaaaaay better. Please avoid them. read more

Christine Rocks-Lopez is just amazing...she goes out of her way to find answers. I had to schedule with another provider recently, saw her in the hall & she came up to me & said "I've been thinking about you...how are you?" & said she's been researching for me. How many other providers do that?! She truly cares, & it shows. Nurses are great too. Office could be better...I've almost always had to stand in line for quite a while to be checked in & to schedule follow ups. Overall pretty pleased though. Highly recommend Christine!!! read more

Today on 11/21/2025 I had a bad experience with Caroline Lopez's assistant she was very rude she yelled and raised her voice at me in front of everyone who was in the lobby and said that I was asking too many questions when I paid from my pocket when I only just needed a stamp and date for my updated FMLA. I asked her with respect and nicely. I do not recommend this desert bloom clinic. read more

After a week of emails and text messages telling me I have my appointment coming up I'm told my doctor is no longer at this office! Great communication!!!! Now I'm a cash customer and they tell me, we can hold 100 dollars or your debit card after your visit the doctor will tell us what to charge. WTF are you kidding me!!! If you came into my work and I said I'll hold your card and when I'm done fixing it I'll just charge you. Obviously you would say no!! What a scam! Oh this is the rule. What a joke!! It's like they have no information on you, ask you stupid questions like why are you here? What medication are you on when you want a refill? Do you not have information on me? read more

The doctors always take their time with you and make sure you get all of your questions answered. They also make sure you understand what steps you should take for your own care. I've been going here for over 24 years. Never had a bad experience with the staff or doctors. read more

Absolutely love Dr. Hiler and NP Christine Lopez! The are thorough, great listeners and never rush you through an appointment. I always feel well taken care of when I go to Desert Bloom. read more

I have been coming to this office for years. I go into the office today. I have two different insurances one of them. They told was out of network so they would not be able to see me which I asked not understanding because anything that is out of that would be something that I would have to pay for and I'm willing to do so considering this is the been seeing for a while. I asked the front lady, so are you refusing to see me as a patient due to my insurance and she said yes, I have never been someplace where they see I was not rude. I was not disrespectful for them to say that you're refusing service to because I had out of doesn't make sense to me read more

They never answer their phone!!! It's sooo frustrating!!! When you call you get dead air and when they answer they say to hold and they hang up. If you get someone to answer always ask for their name that way they can feel more aware that you know who hung up on you if they do. I hate calling here so much!!!! read more

Absolutely the worst medical office staff in the world. (That is IF THEY EVER ANSWER THE PHONE) The office Is so far behind the times. My meds were sent to the pharmacy wrong and now it's been five days without the pharmacy even able to get it cleared up Honestly, I think the staff, English is their second language, because any information given to them is mixed up The nurse practitioner, Theresa Hill, was wonderful. To bad she works in this second rate clinic. The doctor didn't even come in to introduce himself We certainly will keep looking for a doctor, with a modern up to date staff and office equipment. read more

If I could give a negative I would. I thought this office would be a fresh change from the corporate minutia my old office seemed to be going through. Weeks before my family and I's appointment, I faxed all of our new patient packets, insurance, IDs, and authorizations to their fax. I called the next day to see if they'd received and was told they had 400 faxes to go through. Understanding, I called back a week later (now 1 week away from our appt) and someone confirmed there were 200 faxes and she "couldn't say" if they had the info or not. She gave me an email to JCook@desert.... to send the info. I thought this was strange. Why can't they find 30pages of documents I can see were clearly faxed and confirmed as being sent/received? I started getting these random calls from their office about Insurance. Of course my answer is "you already have it." Then they would get frustrated, being forced to do their job and actually look for it. They'd return with "I have this or that..." but not the mysterious insurance. Well ... this is impossible they are all in the same fax. If you got one you got them all! Today JCook called me and I stated that her office seems incompetent if they cant be responsible for locating patient information. She called me rude and disrespectful attempting to flip the comment onto herself. I repeated that I called "her office" incompetent and that it is not disrespectful but a shame that a new patient (let alone 3) cant have peace of mind faxing confidential information to their office (Shrugs). She threatened to hang up and I obliged her. Then called back to cancel all of our appointments. This is not quality care. The young women there do not seem to be qualified to retrieve your personal documentation and attach it to your patient records. If this isn't incompetence, I don't what is ? read more

I if I can give you 10 stars, I will give you can start Christine rock and the staff and the surprise office or one of the best. One of the few doctors left in this world they will take the time and explain stuff to you from the front office through the back office to her 100% the best. read more

I have been going to see the doctors here for about five years. Recently one of their doctors moved on. When I showed up for my appointment there was a different doctor. When they sent the bill to my insurance the doctor listed was not my primary care physician, so Medicare applied and out of coverage copay to me. I have called three times to resolve this issue. Every time I leave a message. The person will not call me back. read more

I can't say enough good things about dr hiler whom I adore.His skills are right on BUT his staff is lacking and I don't think he has a clue. I had Sept 20th appt and ny scripts still have not been called in.Not the first time and try to call them-its a joke-constanly busy.thinking of finding another primary ad his office doesn't meet my needs I am sorry to say. P.lake famulatte read more

I worked her for almost a year moved back to my hometown.. 3 weeks ago still have not received my last check Kelli manager at the indian school location and anette at the thomas location just keep giving me the run around.. Dr,Hiler is a very good Doc and good person he is probaly not even aware they have not sent my last check.....management sucks read more

November 2019 looked like cancer/pre cancerous condition. After attempting to get the necessary referral from previous doctor I switched to Bloom family medicine and saw Christine Rock. She agreed I needed the procedure and stated I would get a referral to the dermatologist she knew did biopsies. She ordered blood work. 3 weeks later I received a call to go over my blood work and she stated my blood levels definitely gave her concern of cancer. Approximately 3 weeks after initial appointment I was finally given the referral and it was actually to the dermatologist I had seen previously who stated he didn't do anything In the mouth. I attempted to call the office but after long hold time I drove to the office to ask for a different referral to a place that actually did oral biopsies. Approximately 2 hours later I got a call from another dermatologist and after making an appointment for 2 months away I was then told again that office didn't do oral biopsies. So once again my husband and I both in tears drove back to Desert bloom and the NP Christine was with patients so Lucy the supervisor told me she was going to get it done. I called Bloom family medicine and was on hold 40 minutes then hung up on in the middle of conversation. I also had received a text message stating one of our family members had an appointment at 2pm and we weren't aware of the appointment Upon arrival we calmly walked in and Judy(supervisor) was at the front desk. I asked if she had a supervisor above her I could speak to as my issues weren't getting resolved. Kelly Young (administrator) stated that they were short staffed and because the whole world is suffering staffing problems it was out of her control. I stated it had been 6 days since I was told Christine would work on it and that NOBODY ever called with new referral and if my husband hadn't had asked when he came in with our son I'd still be waiting. I asked how it took 6 days and if my husband hadn't came in I probably would still be waiting. She then got hostile telling me she was done talking to me and if I cause a disturbance like I did Friday they would discharge me from care. I was shocked and asked WHAT disturbance did I cause. I was crying and desperately begging for a referral to a place that could actually help me and she got more irate even stating she was there when I caused the disturbance and I asked WHY she didn't address me at that point? She then threatened to discharge me and have me escorted out if I didn't stop questioning my care or lack there of because it's not their fault they don't have people to do the job and she won't tolerate my behavior. I stated I'm looking at CANCER and have a family so It's important to me to get biopsy and at that point she stated she was done with this conversation and told Lucy to have me escorted out and trespass me all for questioning my lack of care and not accepting that staffing problems were the reason I got referrals to places that couldn't even do biopsies. I then replied to call the police so I can document my getting accused of causing a disturbance because every visit and contact I had was recorded. I'm tired of people using excuses for dropping the ball and not doing their job yet if you voice a concern they immediately make you the problem. The officer arrived and after listening to my recordings he knew they were wrong but again rather than the oath to care for patients and do what's right I was trespassed and told I couldn't come back. Having a lack of employees doesn't discount or change the lack of professionalism and care a person receives from the employees who do ACTUALLY WORK THERE. If times are so tough a (per Kelly Young) why take patients you can't care for? Why advertise for patients when you clearly state you don't have the ability to give them the necessary care? I asked why I was being treated so badly and how would they feel if this was their mother or daughter who was facing cancer and couldn't get answers and I was ignored. I have it all recorded and plan on filing many complaints. read more

I normally dont write reviews but for sure this one had to be known. Called Surprise location to make New Patient appointment first time dead air so I decided to call again, same thing the second time. Decided to give it one more try and again dead air, having previous Practice Manager experience I stated "okay ill just call back tomorrow and ask for an office manager" thats when Evelyn got on the phone and started her into of how can she help. This is Patient neglect. They are answering the phone not greeting the patient then when threatened to speak to office manager now someone decided to answer phone. This is very concerning especially I was an elderly Patient whom cant advocate for themselves. I hope this changes and front office attitude goes from just there to collect a paycheck to actually being compassionate and helping people. I will be speaking to BBB, Dr. Hiler and Kelly office manager about this matter. read more

I have had a great experience being seen with Dr Caroline Lopez at the Indian School Rd location. I wanted to bring my newborn baby in to be seen by her but she was not available so I was going to give the Thomas Rd location a try. The front desk staff was completely unprofessional and were not even giving me factual information. I called a day prior to confirming if they did see newborns and they said yes and gave me the Doctor's name. I call again the next day to set up an appointment and they tell me there is no doctor of that name and they do not see newborn patients because they aren't a pediatrics they are a family medical center. I asked to speak with someone else and was hung up on. They stopped answering my calls. I looked on their website and it does indeed say family medical center sees patients of all ages including pediatrics. I'm very frustrated in the way they handled my situation. I will not be coming/calling back. It's very disappointing that the front desk staff really makes or breaks a perfectly good doctor's office. read more

Dr. Hiler is a good doctor, but his office and medical staff are incompetent. They really are terrible. I've been going here for over 10 years and decided I've had enough. They can't get a simple antibiotic sent to my pharmacy, but they did send an inhaler. I don't use an inhaler and wouldn't know the first thing about using one. I called for three days, they didn't return a single call, and I ended up going to urgent care to get the antibiotic I needed. I'm going to call my insurance company to get a new doctor. His medical staff are incompetent. read more

I waited a month and a half for a check up, to show up to my appointment and be told they don't have me in the system! Not coming back here again! This is not the first time some type of incident happens. I should not been this loyal to stay with a clinic that does not care about people. Please go elsewhere to take care of you and your loved ones. read more

Office manager Kelly is so rude I don't even know how she became a manager. So unprofessional, disrespectful and refusing to help. Was very short in responses down talking me when I need help. She should be replaced! read more

I initially started off seeing Dr. Chorney at the Indian School location and ended up following him to the Surprise location when he transferred. My biggest complaint is the front office staff at each location. I had some less than pleasant interactions with staff members at the Indian School location, but NOTHING like I experienced at the Surprise location. Leslie or Lyndsay, the front office clerk, at the Surprise location was always short, unwilling to help, and overall rude; especially during my most recent visit. When I asked her questions about figuring out scheduling, she took on a very petty demeanor and wouldn't even search for answers for me. This inevitably caused me to part ways with Desert Bloom. This practice should keep in mind that there are people who go to the doctor for declining health reasons and a bright smile/ positive demeanor can go a long way. This company could definitely benefit from Soft Skills training! One word to describe office staff: Unprofessional! read more

First off I was on hold for over 20 mins which is ridiculous!! Then the girl that answered the phone sounded like she was out of breath & was extremely rude!! I would not recommend this office!! I love the Chrostowski's but will NEVER go to this office!!! read more

If I could give Ethan Kennedy a 0 STAR I would. What a joke! Came in says, you're here for hair loss right? One moment, walked out the room and came back with a prescription. No exam, no conversation, as to when did this start? Any changes in your diet? Stress in your life? He needs serious training. Complained to the Office Manager, she was too a real piece of work. Apple doesn't fall far from the tree. AVOID this place AT ALL COSTS! I can't even place his credentials next to his name, UNDESERVING!!!!! But, look at the other reviews. Don't just take my word. read more

I swear to god no one in this office knows what they are doing. From the billing department to the physicians they're BEYOND clueless. You have insurance? Try to get the billing department to bill them instead of you, might as well ask for a million dollar delivered by Jesus himself. Physician spends maybe 3 minutes in the room most of which he's sitting there wonder what the f**k he's doing. If you have any need of a real doctor or medical staff stay FAR away from this office. read more

I have been trying to contact Annette Guzman and Kelly Young regarding an incorrect bill from my time working there and have still not heard back from them. May someone who is willing to correct this error follow up with me as soon as possible and get this handled. This is extremely unprofessional and ridiculous. Just because i do not work there anymore does not mean you have to create a false bill over $500, ignore my calls and messages. I was also not paid for a work day after the manager Annette Guzman had confirmed she had submit a request with the payroll department to pay me my hours worked. read more

Christine Rocks-Lopez is the best professional medical provider, I have had the pleasure seeing in a long time. She was caring, compassionate, thorough and did not make you feel uncomfortable asking questions. I am glad I looked up reviews of her nothing but good feedback and now I can confirm they are accurate. If you are looking for an "AMAZING" medical provider she is by far the best. You will definitely not be dissappointed. Maria A. read more

if there was a 0 stars option, I would have rated this office a big fat 0. Ive been a patient for more than a decade and on at least 2 occasions they've scheduled me with Dr Hiler only for me to come in and learn he's on vacation, and need to reschedule for months out. i could go on and on about the staff who don't return phone calls, don't request the correct tests for bloodwork as required, hang up accidentally, transfer you to voice mails that are never returned. Christopher Hiler is a great doctor, but I have no choice but to leave, since his staff are all excuses and apologies. Find another primary, do NOT waster your time and energy, you'll be very disappointed. read more

This place was just horrible. The front office staff are rude & unprofessional. They will sit there and completely ignore you. The waiting area just looks dirty and unpleasant. First impression was this place was just scary and desperate. Needs new paint, new floors, better seating. Signage is incomplete. Never fails that you are put on endless hold when calling the office to make an appt. And when you do actually get scheduled you end up waiting LOOOONG after your set appt time to actually get called back and then don't be surprised if you're left waiting in an "exam room" for another hour. I put quotes around "exam room" because the room I was put into, while it had the exam bed thing, it also had multiple boxes and various junk stacked up so basically it was a storage room. Absolutely unprofessional. The sort of place I'd expect to see in a refugee camp. read more

Christine Rocks-Lopez goes above and beyond to take care of her pstients! My wife and I really appreciate her professionalism and caring. Juan Gaytan read more

I was in desperate need to find a doctor in my area, and turned to my health insurance website and I have to say it was useless..... SO, I turned to Yelp!! I was hoping that my fellow Yelpers would have posted something great about a practice in my area, but I was sad to see that I didn't find to many reviews :(, so I turned to my friends (I turned to Yelp first cuz yelpers always speak the truth:) A friend of mine recommended Nurse Practitioner , Carrie Smalley at Desert Bloom. So, I called in and spoke to the front desk girl. I did not catch her name, but she was WAY helpful. Told her my urgency and said she wouldn't be able to get me in that soon, BUT they did take walk-ins the following day. She gave me the walk-in times, and reminded me their were two teams that work their (not to sure whats thats about) and stated if I came in the morning that Carrie would be working that morning and it would be good possibility that I would get her. She advised me that the early the better, I got her drift! I showed up the next morning before opening and was impressed to see the door already unlocked and 2 people waiting in the waiting room. I noticed the 2 sides of check-in, realizing the 2 teams. I walked-up to the desk and was greated. I stated I was a walk-in, the girl was like "ohh you called yesterday, I recognize your voice..." AWESOME! But damn me for not getting her name. She took my info (since I was new patient there) and within 30 mins was brought in. I waited a bit to see Carrie, but I assumed much since I was a walk-in (actually thought I be their much longer waiting). Carrie came in and tried to get some background info about me and we got down to the reason I was their.... Gotta say my friend was right and Carrie was great and easy to talk too. I am very glad I was able to get seen as well as find my new medical provider :) My only issue would have been is when you check-out. The girl at the check-out was on the phone and completely ignored that I was looking right at her. Not even a hand gesture saying "1 sec," which I would have totally understood. Ackknowledgement is key in any customer service business, just a note. Other than that would totally recommend! read more

I have had nothing but the best care and attention here. Dr. Hiler and his staff are top notch and very attentive. I never felt rushed. I understand how primary care works (I am a physician myself) and sometimes they can run a little late because other patients take more time for needed attention. This doesn't bother me at all and it has never been an inconvenience. I recommend them for all your primary care needs. I especially like their holistic approach to medicine. read more

This is THE worst doctors office I have ever been to. The staff is rude, the place is always overcrowded. And it takes forever to be seen, and usually by a PA or NP never a doctor. I had to change my insurance, I had told the girl on the phone when I made an appointment, and I told the girl upon check-in. Filled out m new insurance paperwork and they STILL charged my old insurance. They over-charge on basic blood work (charged me 200 dollars, while I got blood work at a different doctor's office and they charged 40 dollars). You also have to make an appointment to find out the results of anything, and then they charge your insurance. DO NOT GO THERE read more

I was calling for prescription refill for a week now and nobody was answering the call, it was just a recording. I left a message but the was no call back and and I am already out of my prescription drug. Terrible customer service, don't go there, I definitely look for another provider. read more

I have been calling the front office since 9:30 AM & have yet to be connected to someone. I'll be placed on hold for 30-minutes & then hung up on. Ill then call again - & then the same thing happens. I even went as far as requesting an appointment on their online website. - Once it hit 12PM, I got a message saying they don't take calls from 12-1PM daily. Which is completely fine, however, it seems they don't take calls all day. I still haven't had any luck reaching them, so I was forced to make an appointment elsewhere- when this is my primary doctor! read more

My mother uses this doctor. I think its unprofessional to know that you have patients that require appointments for monthly medication and they never answer the phone. When my senior citizen mother has to get in a car and drive to this place just to make an appointment something is not right. I think I will be reporting them. This is not the only issue i have with this place. read more

I have been going to dessert bloom since 2015. On December 26th of this year I was not feeling well so I called dessert bloom to see if they had any openings for that day. They explain because they were short staff they were not taking any walk-ins and advise me to go to urgent care. I explain I did not have the money to go to urgent care. That being said they operated or front seat person said "technically you can come in and we can not refuse services" . When I arrived the front desk told me that I couldn't be seen. I stated to them it was already told to me from an operator from your medical center that told that I can not be refuse away to seek care from a physician. I was upset and " stated that I am not leaving until I am seen due to what I was told over the phone. That being said, I get a call from the manager which I requested to speak to about the whole situation. I receive a call today Dec 30 2019. From Kelly the manger. She accused me right off the back that I was abusing her staff and if she was there she would have called the police on me due to me not leaving. She stated that I will be dropped as a patient and there was no complaint form to fill out. I asked if I was able to speak to doctor Hiler she stated he would not be back in until next week. Then I ask to speak to my PA Christina Lopez and Kelly express she spoke to Christina but did not express if she also wanted to drop me as a patient. With all that not sure if I was being discriminated against but it feels that way. I never known any facility not to have a complaint form. What can I say only in Arizona. read more