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    Desert Financial Credit Union

    2.5 (38 reviews)
    Open 9:00 am - 6:00 pm

    Services - Desert Financial Credit Union

    Auto loan

    Mortgage services

    Personal banking

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    Marcia D.

    This branch is a really neat building, located on the NW corner of Dysart and McDowell. The staff is really friendly, and nice, very helpful. I once had a problem that they were able to solve and believe they went above and beyond their duties to accommodate my needs. My new DSFCU location.

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    4 months ago

    Very friendly customer service. Was able to get all of my questions answered in no time. They are open on Saturdays which is a huge plus.

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    Desert F.

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    6 months ago

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    Desert F.

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    7 months ago

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    10 months ago

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    3 years ago

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    Desert F.

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    2 years ago

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    1 year ago

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    Desert F.

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    2 years ago

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    3 years ago

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    3 years ago

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    3 years ago

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    5 years ago

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    13 years ago

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    3 years ago

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    5 years ago

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    3 years ago

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    4 years ago

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    9 years ago

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    11 years ago

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    8 years ago

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    13 years ago

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    9 years ago

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    10 years ago

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    13 years ago

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    7 years ago

    Worst branch friday 3:30 empty bank no tellers available waiting for them to decide to attend the only customer on hole building wooow !!!

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    8 years ago

    If you go into the office ask to NOT get Nada. Her customer service is HORRIBLE. Not sure why she is working here with that attitude

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    10 years ago

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    11 years ago

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    13 years ago

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    Ask the Community - Desert Financial Credit Union

    Review Highlights - Desert Financial Credit Union

    Highly recommend Ryan Jones for your Construction financing needs.

    Mentioned in 2 reviews

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    (5 reviews)

    I have been a member of this bank for over 12 years. Yesterday I had the most troubling and…read moreupsetting experience with this bank spent over five hours on the phone with them could not login to my bank account. I had been doing this every day. Finally, I was told that there was a fraud on one of my accounts. I asked to talk to a fraud specialist no avail. I called and called asking for an explanation and was told the fraud occurred in Texas and call back NBAZ and ask for the fraud department. I still could not log into my mobile bank account again at 3:00 PM Friday I called again Told them I could not login still asked again to be connected to fraud department. Finally, I got someone and was literally crying to be connected. She said they just left for the day and will be back Monday. I am so physically and emotionally frustrated I will be switching banks ASAP. Customer service leaves a lot to be desired, putting at nicely.

    I've been coming here a long time and I actually look forward to my weekly visits. When can you…read moreever say you look forward to bank visits? The ladies here are so friendly and I have such complicated deposits and they help pass the time and are never frustrated at what I need. They know their customers by name as soon as they walk in and genuinely all about your day and remember random things in your life you've mentioned. They always offer snacks and water/coffee and I know that doesn't seem like it's related to banking but if you've ever sat in a bank line you'd know how boring and frustrating it can be. These guys make it all the easier. They've never messed up my requests and I just can't say enough about them because I've never had any other bank like it

    Navy Federal Credit Union

    Navy Federal Credit Union

    2.6
    (20 reviews)

    I have been banking with Navy Federal for over 25 yrs. When reading some of these 1 star comments I…read moream wondering to myself "what bank are they talking about"? Because I have never had a problem with them. I read about long waits on phone. But they have where you can get a call back instead of waiting. They tell you where you are in the list so you have an idea how long the wait may be. Depending on the time you are calling as with any business you should expect a wait. Read about denying payment. They send an alert to your phone for suspicious activity all you have to do is reply to text. I am amazed that they are getting bad comments about protecting your account!! Especially when all you had to do was text yes that you acknowledge the transaction. We all know that when we deposit checks into our accounts that all money will not be available until it is verified. They give you a certain amount immediately but the brunt of deposit is on hold for a couple of days. Most banks do a hold but do not let you have any of the money till funds are verified. I also seen something about scams. I had fallen for a few scams myself. When I informed bank of these they immediately stopped anything coming from that debit card and told me they would send me a new card by the next day or I could go into a branch and get one same day. They put funds back in my account and investigated issues. I was also informed that I would have to pay back funds if they found that I was not being honest about the scams. They also told me new card was available to use immediately. I was given my new debit # so I could go into my account and change my info on all my bills that I had auto pay for. I believe that some of the issues people have with this credit union is of their own doing not the credit union. I have always had great customer service in person and on the phone. I have used Navy Federal in numerous states and the service is 100% everywhere. I tell everyone that Navy Federal is the best bank I have ever had. And they truly try to protect the accounts of all their members. Keep up the great service Navy Federal I know I appreciate everything you do!

    I've had nothing but problems with this credit union. I requested one stop payment and they did…read morefive stop payment and they did it on the wrong payee. Their mistake caused my husband's credit score to drop 12 points. Then Saturday night I logged into my checking account and noticed that there were 6 charges from Hong Kong! I get an alert for every transaction and didn't receive any notifications for any of these charges. I spent 3 hours on the phone trying to get this resolved and they said they couldn't explain how someone was able to access my account. They finally agreed to close my account and open a new account. Then they wanted to charge me for new checks.

    Desert Financial Credit Union - banks - Updated July 2026

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