I had a relative here doing therapy They are a bunch of great people at this facility. The nurses…read moreteam was great to see amazing. She say the CNA'S took very good care of her Great therapy team. Just wanna say thank you South Mountain for all the hard work you guys to go over there..!!

Absolutely terrible care here I wouldn't let them take care of a sock ,my family member came here…read moreand was on the road to recovery doing great and able to communicate with us but within less than 48 hours ended up back in ICU because of the neglect at this facility. The nursing staff don't care about the patients, I can't say that one nurse truly cares about any patient, if there's one that cares , then consider yourself lucky. I asked one nurse about medication for my family member and he snapped after I had asked and made it feel like you weren't allowed to ask any questions. They'll let your loved one sleep in their own defication and simply flip the blanket and make sure you don't see it, not one nurse will come in to check if your loved one needs to be changed or if they used the bathroom. When visiting hours is over heaven alone knows what they do to your loved one just so that they won't have to deal with them. Nurses take forever to do their rounds when it comes to giving medication and ultimately a truly horrific experience. Even after speaking to the directors about what we had experienced and getting promised that things would change, nothing changed. Getting my loved one out of this facility was hands down the best decision i could've made and even when trying to get my loved one out of here they made it seem like you'd be doing the wrong thing but the wrong thing is leaving your loved one under their care. If you truly want what's best for your loved ones, THIS IS 100% NOT THE RIGHT PLACE! You're better off taking care of your loved ones at home. This facility doesn't need to be given any stars. It honestly needs to be reviewed.

I actually did a lot of research before picking this place. Having one bad experience was enough to…read morelearn my lesson and not let the hospital coordinator choose the assisted living facility. I was about to learn another huge lesson: high ratings on a website means nothing. Life Care Center smells like urine as soon as you walk in and you better know where you're going and have a room number because you can't ever find someone that works there. This place is more rest home than rehab...what am I saying, this is a nursing home. The rehab this facility offers is a joke. They wheel out their patients into the hallway and they sit there ALL DAY never getting changed and reeking of urine. It's a pretty sad scene, I cried the first time I came to visit my loved one here and started working immediately to get them out of that horrible place. After a few days of fighting with the insurance company, they won and we had to settle in that crap hole for 4 months. With only our sense of humor to fall back on we started calling it skid row for seniors. The food was horrible. The rehab was nonexistent. I had a really bad experience in a meeting with the director, head nurse and physical therapist but it gave me a better understanding of why this facility is so mismanaged. The nurses try to put everyone in these "protection pants", the best way I can describe them is as a cushioned chastity belt. Apparently they are supposed to protect you from injuring yourself when you fall but I believe they use them because they keep the urine from leaking everywhere. We declined signing the consent to wear the pants and the orderly whispered "good, these poor people are too dim witted to know what they are signing".

Please do not allow your hospital coordinator to send your family member to this place. It is NOT a…read morerehab center - it is a retirement facility with slow to respond staff members. My mother had heart failure. As a result she loss some oxygen and blood flow to her brain. It effected her memory somewhat and caused her to be very weak and she becomes exhausted doing simple task. She stayed in the hosputal a lil under 2 weeks simply trying to BREATH. She was assigned here. I wish I knew enough to have her sent to another facility to regain her skills. The speech therapist had no ideal what cognitive exercises we could use with my mother outside of the few she herself did. When I told her of several memory exercises her hospital therapist suggested we work during our family interaction with my mom, this therapist seemed surprised and said she would think about something we could do. I wanted to ask her if she graduated or is simply fulfilling hours for a requirement. My guess is the latter. I saw the physical therapist come in and do 3 simple arm exercises with her. Not one time did I hear him ask her to do any on her own. He also did not give her exercises she could complete on her own to improve any of her motor skills. The nursing staff I saw the Friday I visited were less than professional. NO ONE wore gloves nor did I see anyone utilize hand sanitizer between patients, before or after patient interaction. This was especially disconcerting because my mom got pneumonia since her arrival and can to risk more germs. When I mentioned to several aides to wear gloves they appeared pissed or rolled their eyes but did comply. I found myself Clorex wipes on everything in the room. I can say that as i spent the 2 weekend overnights with my mom in an uncomfortable chair, I saw 2 or 3 CNA'S and 1 nurse who were caring, compassionate and professional. This is definitely not the norm. Slow call button response had me moving my mother to the restroom myself. Loud employees repeatedly outside the door had me closing it and suffering thru the stuffiness in the hot room. And I'm not sure why the staff chose to talk louder and louder during their interactions with my mom when she kept trying to tell them her various concerns with her I'll fitting oxygen mask. I have to leave and return to California today but am hesitant to do so. I am worried that her care is not in the best of hands and wonder what would happen had I not been by her side. Her sisters will continue to be vigilant until I return but in the interm, we are looking to move her asap.

Hacienda Healthcare Is A Place You Would Want To Send Your Loved Ones Whether It's For…read moreRehabilitation & Or Respite Care! The Staff Goes Above & BEYOND For Their Patients! I've Had A Pleasure Of Working With Some Amazing People, I Mean Wherever You Go, Don't Get Me Wrong There Will ALWAYS Be A Few That Aren't As Good As Others But The Few Nurses, CNA's & R.T's, Drivers & Housekeepers I Have Grown Fond To Are Now Considered To Be Apart Of MY Family.

I broke my hip on 9/29. I was in the hospital for three days and then was sent to a short term…read morerehab center. I was released on Saturday, Octobe4r 12th. As per the short term rehab facility a nurse was suppose to call me on Monday, Oct. 14th. The nurse did not visit with me till Wednesday, October 16th. At that meeting I was informed I would receive 4 PT and 1 OT session. I was also "told" they only had one OT and he was a male. I called the agency and told them I wanted a female not a male and that I wanted the OT to assist me with taking a shower to ensure I was safe. I waited till 1 PM on Thursday, Oct 17th for the PT to call me with an appointment. Since I didn't hear from the PT by 1 PM I called the agency to inform them I still did not have an PT appointment scheduled. An hr later I did receive a call from the PT and an appointment was scheduled for Friday, Oct. 18th. The PT suggested I have the male OT come and work with me on my rotator cuff that was operated on 7/25 and that a female home service person come to assist me with a shower. I agreed to both. Today no call or appointment from the agency, the female home service rep nor the OT. I had my 2nd PT appointment scheduled for tomorrow however, the time was not locked in. When I text the PT that I saw on Friday to tell him I did not hear from his backup yet regarding the time tomorrow I did receive a call/appointment within 1 hr. I fired Hacienda Home Services today due to the lack of communication, the fact that no nurse was at my house till 3 days after my discharge, the fact that I still had no OT appointment and that I had to call and complain regarding no PT appointment scheduled till Thursday afternoon as well as no call or appointment from Home Services regarding assisting with a shower. Basically I wanted someone present to ensure I did not fall. The company could care less about my safety, my care and my ability to get back to normal. I would not recommend Hacienda Home Services. They failed to provide me the services I needed and were not in place ahead of my release from rehab.

I have been with Navi nurses for over a year now and it has been truly a blessing to be a part of…read moresuch an impactful team of nurses. I have watched families lose hope trying to find competent and caring medical attention that their loved ones so desperately need. Families find answers and hope with our nurses. Navis nurses provides a customized care plan and a close nit team of nurses who provide undivided attention and care. I couldn't imagine a more rewarding company to be a part of.

Navi Nurses is a phenomenal in home nursing company that takes care of their patients and their…read morenurses. I've worked for the company as well as recommended them to my family members. Every nurse arrived with a smile, they were knowledgeable about my family member's health conditions, professional and so kind.

Great service.great rates .private .so it's better .always someone to answer questions.very…read moreprofessional. They help in any way any time on Time .

Denise is a very special sort of person. She's smart, kind, detail oriented and boy can she cook…read more With years of experience behind her, Denise has cared not only for my mother, who is an Alzheimer's patient, but my father, who is a fall risk, and on top of all of that she's taken care of the both of them, simultaneously. When you put the care of your loved ones in Denise's hands, you're putting them in good hands.

We had a great experience with Assisted Home Health when my mom got home from the hospital…read more Home Health nurse Karen was amazing and we appreciate all she did for our mom. She was very knowledgeable and experienced. She had a great deal of compassion and empathy. She worked very hard to meet my moms needs. We appreciate her so much. The Family of Paula Kirner

Update- if you have AARP advantage medicare plan this is the only company on that plan. Some lady…read morecalled and told me this! Guess I'm not getting home care PT. Called said they Saturday visit then Saturday they called Saturday oh we don't have any one. We'll call you tomorrow to set up for Monday. No call at 130pm so I call they call back an hour later they can have some one tomorrow said no. I'll find a different PT home health company. Called HonorHealth and my doctor to let them know about the unprofessional company they wanted me to use.

I am a visiting nurse at this assisted living group home A…read morevery clean loving and interactive environment Perfect alternative to a large assisted living facility Would recommend for my own family Located near South Mountain in Phoenix

It's pretty sad when I'm waiting in the ER and my wife and I can overheard the entire nursing…read morestation making fun of a patients. Making comments like "yeah it's fake" "she's being dramatic", laughing and making facial gestures and overall disrespectful.

This was not a good visit. Usually I go overnight. Better staff I assume. The day shift is a weird…read morebunch of individuals. They left me (sore throat nothing major) for 2 hours no water no iv nothing. I complained about not keeping fluids and food down and that got brushed off. Having a huge tonsil stone lodged in my throat was uncomfortable and I expected an iv out of knowing it's hard to eat. 3-4 hrs after my visit I'm throwing up bile. They only care if you're about to die not if you're sick!!

Suncrest Healthcare gets 5 stars from myself and my family. I am a Nurse, and I have to say that…read moreSuncrest is an older building and sometimes that gives one the impression that it is not a good place to have you, or your loved one receive care. I Beg to differ. Things are not always what they seem. The place is inviting, the atmosphere is calm, and people seem like they really enjoy what they do. I was skeptical of what I was seeing. My sister required skilled nursing services several times in the last few years and her experiences with other facilities in the Valley were not pleasant. She was sent to facilities in West Phoenix, Scottsdale and South Phoenix that did not provide the attentive care that she received at Suncrest Healthcare Center. I know this because I received many calls from her with concerns about her care in other places. When she was at Suncrest Health Care Center she received Iv antibiotic therapy in addition to Physical therapy. The staff at Suncrest Healthcare Center were attentive and engaging. They are very knowledgeable and professional. They showed that they genuinely care about their Residents. The Residents and the staff really care about each other. They are like one big family. This is unusual in these days and time. Every day may be different but the care that my sister received was consistent. My sister, I, and my family were pleased with the care that she received at Suncrest. I want to give a shout out to all the Staff members at Suncrest Healthcare Center you made a difference for her, and I saw you make a difference for other Residents, you are appreciated! My Sister is back to her baseline. If she or any of my family members need your services hopefully you have availability! Thank you, thank you, thank you! Tenaj Dancer

Everything needs help there. My best friend isn't being cared for properly. The place is filthy…read moredirty. She doesn't get the care she needs. ZERO stars

Im grateful for the staff at Westcare Hospice that took care of my grandfather. They were very…read morehelpful, caring, and compassionate. My grandfather was very happy with them and their services.

From the owner: "WestCare Hospice & Palliative Care's mission is to provide compassionate care with dignity and…read morerespect throughout life's journey" We are partnered with and accept Medicaid as well as most major insurance providers. Call today for your free consultation and come experience the care you deserve.