We recently had a new patient appointment for my husband after dealing with some concerning skin spots that needed to be evaluated. We were finally able to move forward with getting answers, and we are so thankful we chose this office. Brittany was wonderful. She was thorough, took the time to answer all of our questions, and made sure we understood the next steps. Her communication and professionalism really helped ease our concerns. My husband needed several biopsies done, and if you've ever had a skin biopsy, you know the numbing process can be one of the most uncomfortable parts. The medical assistant was amazing. She did everything she could to keep him calm, explain what was happening, and make the process as quick and comfortable as possible. The office itself was very clean, and the entire staff was welcoming and kind. Going through something as stressful as skin cancer evaluations can be overwhelming, but this team made us feel like we were in good hands. We are very happy we chose this office for my husband's skin cancer care and would highly recommend them to anyone looking for compassionate and knowledgeable providers. read more

I highly recommend Desert Sky Dermatology on Boston Road in Gilbert! From the moment you walk in, you can tell they take pride in their practice. The facility is exceptionally clean, modern, and welcoming, creating a comfortable experience from start to finish. Whether you're looking for medical dermatology services or high-quality skincare treatments, they truly offer a comprehensive range of care. Every member of the team is outstanding--the front desk staff is friendly and efficient, the medical assistants are knowledgeable and compassionate, and the billing team is helpful and professional. It's clear that everyone works together to provide exemplary patient care. A special thank you to Dr. Kimberly Cook. She consistently goes above and beyond for her patients, taking the time to listen, explain treatment options, and ensure you feel comfortable and well cared for. Her expertise, kindness, and genuine dedication make all the difference. If you're looking for exceptional dermatology care in Gilbert, I can't recommend Desert Sky Dermatology and Dr. Kimberly Cook highly enough! read more

Poor communication. Waited to tell me that they weren't going to fill my daily meds until after they were already overdue and couldn't get me in for 3 months. Force additional appointments that aren't medically necessary. Felt very unseen. read more

I found my experience with this dermatology office to be disappointing and lacking consideration for patients. Appointment reminders do not appear to be a priority for this practice, which made scheduling during the holiday season particularly challenging, especially for a new patient. Given that my appointment was scheduled due to a medical concern, I expected a greater level of understanding and flexibility. Unfortunately, Stephanie focused primarily on enforcing office policies rather than prioritizing patient care or working to earn my business. As a result of this interaction, I will not be attending to this practice. read more

My husband and I have been patients of Desert Sky Dermatology for many years. We are beyond pleased with the providers, the facility, the range of services. Today's follow up visit with Dylan was excellent. He explained my options clearly and patiently. He's a definite asset to the practice. read more

When calling for appointment the person was very friendly and helpful. Very busy office but wait time not long. The whole staff was very accommodating. read more

I have been a patient of Dr. Cook's for over eight years... I absolutely love Desert Sky Dermatology. The office is beautifully decorated, and I have never had to wait. The office crew is efficient and the doctors are professional and skilled. I would never go any place else . I give this office five stars. They are the best. read more

My child needed to see a Dermatologist for mausoleum contagiosum. My child is the type of child that needs reassurance and great bed side manner in new doctor environments. She was scared to try Desert Sky but as a mom having read Desert Sky's reviews, I reassured her that it would be okay. We couldn't be happier trying Desert Sky! From booking, signing in at the front desk to meeting the nurse assistant and Dr Nicki, it was such a stellar experience. Dr Nicki is exactly what kind of dr you want: engaging, supportive, attentive and truly listens. My daughter left with a beaming smile chatting about Dr Nicki. Dr Nicki made her feel safe! We received a script and had a little office procedure done. My daughter trusts that Dr Nicki knows best what to do to help her. Top service!! Highly recommend read more

Asked for a laser hair removal price over the phone. They made me make an appointment and pay $50 for a "consultation" that consisted of nothing more than quoting an insanely expensive price they could have quoted me over the phone. I'm out my time and gas for the trip over there, not to mention the $50. Absolutely sleazy business practice. I had no issues with them as a patient the one time I went, but after this, I'm never going back again. I'll find a different dermatologist if they're going to pull this nonsense. read more

Finding a good dermatologist who is thorough and doesn't push elective treatments is tough. My husband , myself and the kids are all patients here. Each of us have a different provider and could t be happier. read more

I have seen Tiffany a few times and have always been happy with our visits. She does talk really fast so I have to focus on her words. So I would not recommend her if you have any hearing loss, because you'll miss a lot. Appts are quick and the office seems to stay on time. MAs seem over it, but they're not rude. Front desk has always been pleasant. I would recommend this practice. read more

I needed to take my 3 year old to a dermatologist and Desert Sky was able to get us in within the week. The scheduling staff was very kind and helpful. We saw Dr Hannah Hill and she was very professional and knowledgeable. She had to run a test on my daughter and she brought her a juice box and fidget toys to help distract her. The Dr and staffs went above and beyond to help make her feel comfortable. I would highly recommend desert sky dermatology read more

I made appointments for 2 of my children over a month ago. Nothing was ever said about my insurance not being taken at this practice any more. They are listed on my provider list. I then get a confirmation text on Sunday for their Wednesday appointments. Again, nothing said about my insurance no longer being taken here. We get to the appointments, which I had to pull my kids out of school for, just to be told that they found out a week ago they would no longer take this insurance. This was clearly well before the confirmation text, plus they had Monday and Tuesday to call me to let me know. My children are on specialty medicine for eczema, so knowing sooner that I would need to find a different dermatologist would have been appreciated. I wish I could charge them a cancellation fee for not giving me 24 hours notice. This practice needs to work on communication. read more

Now I am really upset.. Dr.Rebecca Thiede called herself and when I mentioned that it was very disappointing that she was not helpful, no determination or try to have some kind of solution of my existing issue she said to me " I don't know what more I could have done?" And she is asking me? She is the doctor and she didn't even try to help me or even make the effort for her to ask me this .. she is not a very good doctor what a waste of my time read more

Couldn't get into a dermatologist to save my life even after multiple referrals in my home state so my niece fly to AZ we'll get you in. Fly down, Wed to have two sessions they scheduled back to back. The doctor Ed off the charts phenomenal and the MA's that did all the work were fantastic. They have patient rooms while you wait between testing that were filled with snacks and drinks. Great location close to San Tan Mall and the box boxes. Good news next session I am going to fly down to see the great folks at Desert Sky! read more

Brittany Mackie is fantastic! Prescribed perfect treatments that are solving my issues and makes me feel like she really cares about how I am doing and what my concerns are. I highly recommend her!! read more

I came in with a skin issue on my chest, and I left with skin issue on my chest AND im out $600. Be careful when they throw around the word 'biopsy' (biopsy: something i didn't need and didn't help their diagnosis or treatment.) A tiny BIOPSY can cost ^^^$500? I'm out $600 and then this facility wants to nickle and dime me for POSTAGE because I asked for a copy of my chart (2 pages)? This place is an embarrassment to the medical community. read more

Updating review. The PA who did my Botox Brittany called and apologized. She explained that it was an honest mistake and that I should have never been charged the consultation fee. She asked me to call her directly with further questions or concerns. Very sincere and I appreciate her taking the ownership and apologizing and do believe it was an honest mistake. On a side note, loving the Botox and can def see results now. No wrinkles on the forehead. read more

I have been going to Desert Sky Dermatology for a number of years, but most recently I have been seeing Dr. Hannah Hill for some facial scar treatments. They are always on time for my appointments, and I think Dr. Hill is amazing. She is kind, competent and personable. read more

Latest 1-star reviews are telling. This business used to offer great support, but it's non-existent now. Both offices have the same contact info for scheduling. Scheduling gets routed to voicemail, then SMS (Klara AI). No one replies to SMS. Website 'Contact Us' loops you to the phone number no one answers. Online scheduling isn't an option. Have tried to contact scheduling for over a week at different times, days, and no one ever answers, or returns a voicemail or SMS. For those looking to schedule with this provider, consider finding an alternate provider on ZocDoc (web friendly, no app required). I found an alternate provider, viewed their availability by doctor, and scheduled an appointment just now--literally within minutes using ZocDoc. UPDATE: If you're having trouble contacting this provider, consider leaving a review. Yelp reviews seem to be a platform that is actively monitored. The follow up the provider below is referring to is the Yelp DM he sent yesterday following this review, directing me back to Klara. "Hello, thank you for reaching out. We are sorry to hear that you have not been able to get in contact with our office. We will need some additional information to better assist you however we are unable to take your personal information via Yelp, so we have tried contacting you directly via Klara. If you are still in need of further assistance, please send us a message on Klara with the best time to give you a call at. Thank you!" read more

Got back to me fast on yelp messages and answered all my questions! I have to type more

After having a terrible experience with Saguaro Dermatology, I called Desert Sky and got an appointment with Brandy Mills. She was so friendly and knowledgeable compared to my previous experience at Saguaro. The difference was a night and day difference. In addition, the office staff along with Bree (sp?) were so much friendlier. What a breath of fresh air. read more

Provided quick and efficient care, front desk staff are very nice and helped check in and out a smooth process.

Needed help with tattoo removal. PA was great. Very caring and helpful staff. No waiting. Amazing

It's just ok. I saw a PA who was very rushed. She prescribed some creams but once I got them, I didn't really understand how to apply them both. I had to call 4x and kept leaving messages. I finally got a call back -a voice mail. Still confused. So I called to just make an appointment . I was told that I was supposed to come back for a follow up anyway...had no clue. I guess my face is better, but not confident about the treatment. read more

Got to go to the HUGE new facility on baseline! Beautiful. Ty Nielsen was awesome as always. Friendly, engaging, thorough, respectful. read more

Arrived early as a new patient and completed insurance card, license, new paperwork just like expected. In the examining room before I could complete the paperwork and back out in 15min with zero wait for a Dr. or NP. Not what I expected. The place is spotless, contemporary and comfortable and sends you lots of reminders via text for busy ppl. FINALLY a medical business that respects their patients time. Big thank you to the staff and team there. read more

The front office staff are super friendly. They were so fast and the doctor was on time! Dr Wing was thorough and friendly and got my care plan all set up! I subsequently had Mohs Surgery by Dr Rkein. I was prepared to spend all day there because I was forewarned of the possibility. The waiting rooms in which we had to wait while they tested the samples were well stocked with drinks and snacks. All of us waiting in there started talking and laughing - it was as if we were having a social outing. It was wonderful! I love this place. Hope I'm not a regular there - but if my past sunshine worshipping days put me back there, I know I am in great hands! read more

Desert Sky Dermatology - Cancer free! - Dermatologists Near Me - Gilbert, Arizona

Communication is extremely poor. Unresponsive receptionist. Poor management and business structure. Still waiting on a response.

The Gilbert office is nice and the new Mesa office is even nicer--brand new and clean. However, this practice is clearly running on a health insurance model which is a 'get them in and out as fast as possible in order to bill the insurance as much as possible as fast as possible.' The problem with practices who operate like this is the impersonalization. The receptionist actually told me all appointments are only ten minutes long so forget being even a minute late because then you'll only have 9 minutes with the doctor. As a result of this quick appointment turnaround, Dr. Woods is clearly running around in such a frenetic frenzy that he seems annoyed, rushed, and almost irritable. I went for a skin condition and also requested Botox--the later being a mistake. I've learned never to receive treatment for any medical need from offices who's primary motivation is profit via cashing in from insurance companies. No good ever comes out of rushing; particularly if one's case is complicated. Forget asking additional questions or getting the doctor back in the room should you and additional question come to mind as the doctor is leaving or has left the room. I also would not suggest Botox or anything cosmetic with a doctor who is in such a frenzy. My Botox here was not done in entirety or properly and lasted maybe a month or so at best. I will look for an office who's primary motive isn't profit and will look for someone who actually sits down in a calm, caring, unhurried manner. We, after all, are the paying client and our time and health deserves more. It's too bad because the office and staff are nice and the practice has potential but, as it stands, I wouldn't recommend this office. read more

Avoid him for any cosmetic work . He discouraged me from doing anything (fillers, botox) saying it was extremely painful (it is not). I am not that old either. He might be good for medical dermatology but not for cosmetics and he still took my money... read more

Very efficient, on time, friendly. Large practice... the medical assistants are great... the PA was amazing.... Thank you!

Appointment At 4:20pm got there at 3;:45 and did not get checked in with the doctor until 5:10pm and they are closed at 5pm. Why is it when the patient is late for their appointment they got charged and when the doctor is late "I am sorry" Your time is as important as our time . Will not recommended this place read more

Great service. Carlie is very informative and knows what she is doing! Trust her with all my dermatology needs/questions.

A practice that cares about their patients. The staff from front to back are amazing. The MDs and PAs are very knowledgeable, you are to get great care with whomever you are scheduled to see. Would recommended to any and all. read more

I had my initial visit on 9/26. Nicole (Nikki) Faldmo ,P.A spent an incredible amount of time informing & treating me. We found Nikki & her medical assistant Shi to be friendly & exceptionally thorough in teaming up to treat me! My wife was as impressed as I was with this facility and standard of care they skillfully executed. read more

I have been going here for many years. At first I was very satisfied, but over time the service from the staff and physician assistants has greatly deteriorated. I had a biopsy in February 2023 that showed basal cell carcinoma. I did not receive a call with the results until May 24, 2023. I used to see Dr. Rkein for all my appointments but the office became so busy that the office told me that I needed to switch to seeing a PA for my six-month checkups. That was fine, but the first one was so arrogant and condescending I had to switch to a different PA. And that's when I never got my biopsy results for 4 months. I'll be finding a new dermatologist. read more

Desert Sky has been nothing short of amazing! I drove an hour and a half from Tucson just to visit with Dr.Rkein and his staff for a keloid removal on my ear. Dr.Rkein, including his amazing assistants, were the most professional employees I have ever seen. The only regret I have is not seeing them sooner! Thank you read more

I saw Dr Hill at the new Mesa location and I have definitely found a dermatologist I can trust moving forward. I went for a routine skin exam since my brother had been diagnosed with melanoma last year. Dr Hill did a thorough exam without making me feel less than human, (which I have experienced at a dermatologist's office in the past.). I was seen quickly, all the staff were kind and warm. Definitely recommend. read more

I have been going to this practice almost 4 years and I have always been very pleased with the care I receive there. I have to be monitored for skin cancer so I go every 6 months. Everyone is friendly and nice to deal with. read more