Terrible filthy place and appalling customer service. The beds looked and felt like they'd not been cleaned, rooms smelt weird. staff didn't care, and weren't interested in anything that resembled customer service! save your money and find somewhere else! read more

I've had nothing but great service and the manager is amazing! They are very knowledgeable and are always happy to answer and questions I have! read more

I didn't want to tan because of all the negative parts of it, but I got more motivated to research the benefits of UV rays after getting a store tour of their beds. They had shown me a "Gold" bed which filters some UV rays so that you still receive benefits of vitamin D. One major benefit for tanning was getting rid of an embarrassing eczema spot, and to my surprise it went away within a week. If you are on any medications with sun sensitivity I highly recommend not doing any of the tanning beds, but try the red light therapy bed instead. I purchased the unlimited package with access to the Wellness pod or "cocoon" as the sales rep cutely put it. The Wellness pod helped me get rid of period bloating by sweating out the extra water weight. Also, all the salon gals were super knowledgable with the tanning lotions. I didn't end up purchasing one, but I feel comfortable with knowing what look for the next time I want to buy a lotion. read more

I went to get a versa spa sunless tan today. I got in the machine only to find out it was broken. The heater on the unit was shut off entirely, resulting in a freezing cold prison shower like experience and a tan that wasnt dry after i exited the machine. When untold the rep it was broken or malfunctioning they told that was normal and I should visit a different location an hour away if I didn't like a cold wet tan.... really?! This was definitely not normal. Then, as I left l... a bit confused, they thanked me and said see ya soon! "Soon?" I thought, no way! Add on to this their prices went up, so I'm supposed to pay more for a broken machine? Don't go here. It's gone down hill. read more

Before coming to Desert sun I was tanning elsewhere. The reason I switched was because of the awesome pricing, it is super affordable. I also noticed all the great promos they had online and a lot of other tanning places do not have websites as easily navigational as Desert Sun. My first time stepping foot in the Oak Harbor salon I was greeted by Gracie with a smile on her face and she had all the answers to my questions! Keep up the hard work Gracie, I will definitely be telling everyone about my experience read more

Need a tan? Go to Desert Sun. I love this tanning salon. They have great affordable packages, sales and deals and awesome lotion, very clean, and the staff are friendly, and knowledgable. Never had an issue at this location, and I'll always tan here. read more

The sales rep was very sweet and answered all my questions. I have Seasonal Depression and the inferred lights really will help with that. I didn't sign up for membership just a few sessions (I love that they offer that) but will probably have to sign up for it for this years winter season! read more

In the beginning I had a very pleasant experience with desert sun (I bought some tanning package for my wife for our anniversary). Customer service was great, the prices were fair, my wife loved the beds and their products... no issues. My wife became such a frequent goer that we upgraded to some deluxe package that cost $71.17 a month. Then we discovered in October that my wife was pregnant and as we all know, baking in tanning beds while a bun is baking in the oven is a NO-NO. Therefore, we unfortunately had to cancel our membership, we go into the location and the clerk behind the desk said "ok gotcha you're canceled". A month later we see the charge for 71.17 comes out and I say oh no this is a mistake we canceled. That's where the unpleasant experience begins. We called the oak harbor location and they were no help and directed us to corporate who I had to leave messages for several times. To keep a long, and frustrating story short , 3 months go by with the $71.17 coming out each month and then FINALLY I get an answer from corporate. I spoke to a girl who was no help and directed me to her supervisor Catrina and that's when they gave me the unfortunate response that I was SOL and because there was no confirmation that my wife's membership was canceled BACK IN OCTOBER that I could not have my money reimbursed. Mind you, it's their policy to ensure you get a confirmation via email or a printed out one there on site once you cancel the membership. So there ya go, people behind a desk with a smile but don't do their job correctly and cancel your membership when asked nor do they email or print out a confirmation for you so there's nothing you can do about it. And for you esteemed mathematicians, that's a lost grand total of $213.30!! Exactly what a family could use as their expecting a hungry baby boy! And keep in mind I didn't spend the whole review bashing desert sun, as stated before my wife truly enjoyed her time there, just very unfortunate and upsetting how things ended. They made a mistake and it cost me a pretty penny. As a father I will say, I'm not mad Desert Sun..... just disappointed read more

Helpful front desk and fair prices! I visited Desert Sun to inquire about a membership and was greeted in a friendly and helpful manner. I was shown the different packages, the benefits of each and what was included, as well as the different bronzers and lotions they had. The woman working the desk did not try to upsell and was incredibly friendly. She answered all the questions I had regarding tanning frequency and the billing cycle for my new membership. Thanks for getting me set up and working on a tan! read more

I'm not sure why I even come to this place. Lack of competition I guess when you need a spray tan. Today I went for a spray tan, and was told that I had to wait for someone in front of me, who was in a tanning bed and planning to spray tan afterwards. They said it was absolutely not allowed for me to do my spray tan, until she finished her tan session, and went over to the spray tan. How does that even make sense? Inconvenient, to say the least. I could have been in and out of the spray tan before the person even exited the bed. As soon as I have another place to go, I won't be back. None of their coupons are conveniently valid, for all kinds of reasons, either. read more

Love, love, LOVE this salon! They're so helpful and never pushy about selling their products. All the ladies there are always super pleasant and nice to chat with. They definitely make you feel at home! Prices are totally worth it for the quality beds and quality service! read more

I love love love the girls that work here! They do their best to remember me and make me comfortable. It's my time to relax and they make that happen! Brittany, the manager, is so personable and I love that! I am the same way in my jobs so I can really appreciate that. Keep it up girls! XOXO Jessica read more

The staff is very nice and helpful. The beds are always clean and so are the stand-ups!

This salon is the best thing in oak harbor, they have new beds with great powerful bulbs along with teeth whitening and body wrap services. I've tried two of their beds (silver and gold levels) and I came out so much darker. The staff is so sweet and awesome, go see a girl names Megan, she knows her lotions and can suggest the best option for you and what your trying to achieve. Love this salon and highly recommend it. read more

Love love love it here!!! Best tanning salon I've EVER been too... In the country. The "spaceship" bed will get you TANNNNN in less than 5 sessions. read more

Very clean beds, nice staff, best place in town....

I typically love desert sun establishments but this salon is lacking. First when you are standing at the counter you are in front of the door so you are in the way of customers coming and going. Second they claim to not be busy enough to allow customers to make tanning appointments. Most of the staff is friendly but the manager was rude and stuck up. I hate that they ask for fingerprints and it seems ridiculous that a tanning salon would ask for them. On the positive side this establishment is clean read more

Hello to all the customers of Desert Sun: I would like to share my experience at the Oak Harbor location. March 16 I went in and signed up for a Spray Tan/Silver bed membership. I spoke in great depth with the employee about how I have fibromyalgia and that I am vegan due to my sensitivity of chemicals, hormones and animal byproducts. I asked if it was 100% organic (I have never gotten a spray tan) the employee told me yes. Thursday night I noticed a change in my skin it felt like dry skin. Friday night it got worse so I went down to the store and was told that I was given the wrong information by Saturday the burning/hives/itching was so bad I went to WHIDBEY GENERAL ER! I spoke with a customer service rep. She also wasn't sincere about her apology to me for the horrible experience I had at the store. I was told I would hear from her first thing Monday morning it took this woman four hours from the time they opened to contact me. I was later told by customer service rep at the corporate office that this employee was unaware of where the product ingredient list was located! So because of this poor oversight I have been affected. When I told her that I had been told I would get a phone call first thing Monday morning. Which I felt I deserved with how much this situation affected my health! She told me she didn't know it would make a difference to my health whether she called me at 9am or 12:30 pm. She has very poor customer service skills in my opinion! It may have not affected my health but this situation was seemed to be taken very lightly from my point of view. I'm not putting this out there to bash them but to educate people of how much these girls know about the product they are selling! SO LADIES BE CAREFUL! It's a lesson I definitely learned the hard way make sure they show you an ingredient list. read more

If you enjoy having your money stolen and talking to a wall when you voice a concern, then by all means this is the place to go. I had the misfortune of having a less than honest employee (now ex employee) sign me up for something that I made very clear I did NOT want and once I found out I was told "there's nothing I can do about it". I spoke with an employee who stated that she would look into the issue and make sure I wasn't billed further also advising me to speak with the manager who would be in the next day. I went in and spoke with the "manager" the next day who didn't actually LISTEN to any of my concerns, it's as though she kept reading from a script "there's nothing I can do, you signed it", (mind you, what I was told I was signing was an acknowledgement of the risks of tanning and permission for them to charge my credit card for the 3 weeks that I made clear was what I was there for) while I was trying to explain the issue to her. It's extremely frustrating trying to have a conversation with someone who has zero communication or business skills. I was also billed the same day I spoke with the manager despite being told the day before that she would make sure I wouldn't be!! They ended up stealing close to $250! When you have a customer standing in front of you voicing a major concern, the ideal thing to do would be to LISTEN to the person, take their concern seriously, assist is righting the wrong and you would have a happy customer who doesn't feel slighted. Instead you get a furious customer who will post a negative Yelp review, contact the BBB, the bank to dispute charges, the police to press charges for fraud and they will have nothing good to say about you to everyone that they know which doesn't help a small town business. I was very polite and calm throughout the entire ordeal and asked the "manager" to make things right because I didn't want to have to take action against a small town business. A piece of advice, maybe invest in some communication and business classes and learn how to be a manger and lay off the Oompa Loompa orange dye. read more

best tanning salon in town (perhaps on island) by far! they are always running specials or having sales, and they're membership prices can't be beat. the beds are top notch and always clean, and the service is consistently courteous and quick. i've never had to wait more than a couple of minutes for a bed (and that's a rarity). product selection is good, too. only complaint is parking can be a pain at busy hours, but that's completely out of their control. love this place! read more