Everything. Customer Service is not normal i guess in that pet facility, I literally have walked in…read morethere about help for a baby fledging sparrow bird. Felt completely judged, wasn't acknowledged. They did not say "hi" or "welcome in" they just sort of looked at me. I started talking right away as you can see in this video. I don't really need to explain too much other than that. These people really only care about your money and if you're not a patient, they will keep you to the curb, even if it's an emergency, even if it's a little baby bird who literally still needs help with eating and missing feathers under his wings being so little, they kicked them out the door because I had left thinking that they would be able to call a wildlife place or possibly just do their Job! I had gotten the coped called on me for saying a curse word, the lady running away and you can see her legs was also trying to intimidate me by leaning forwards on the desk. Whole place is trash!

Turned away our emergency needs for our dog solely because we weren't from Winnemucca. They told us…read moreif they were to take us, it would be emergency surgery only. And would have a new patient fee? And they wouldn't even look at him, just immediately do a very expensive surgery (which he didn't even end up needing). He's a dog... not a person you need to get to know, this was an emergency... I guess that seems crazy to me. Ended up going to Zimmerman Veterinary and they were amazing. Bad clinic.

Original review "We were staying in Winnemucca for my husband's work when our male dog had some…read moreissue with his family jewels, we were turned away by both Desert l Trails (for having "too busy a schedule to deal with an emergency") and Keystone (for not being from Winnemucca) Keystone said they would have a very expensive bill if we couldn't find anyone else, they would keep our dog and do him as an emergency, with a new customer fee and the only thing they would do is neuter him, so we'd have to pay surgery + anesthetic fees as well. So we went to Zimmerman. I was in the lobby a total of 5 minutes before me and my dog was swept into the back by the extremely warm and friendly staff, and the vet looked at him. She checked him out, gave us antibiotics and painkillers for him, a cone and told us what to do in the next few days if that didn't work. She was very kind and patient and our bill was only $120. I've never been to such an amazing vet who doesn't want to milk people to try and save their pets! Would recommend to everyone!!" He healed up amazingly!! We will drive from Elko to come to Zimmerman always if we can, best veterinarian service we have gotten in Elko or Winnemucca by far!

Always feel my furry family members are in good hands with the staff and doctors…read more Thank you all you do.

I started taking my animals to The Ranch after I had a situation that couldn't wait months to take…read morecare of it. They were able to get my dog in within a day or two. I have taken 4 different dogs here for wounds, getting fixed and check-ups. The staff is always so friendly. The doctors are quick and knowledgeable. They also care about your pocket book and really try to get you the best experience within your budget.plus the convince of being able to drop off my dog for his appointment and pick him up later is an added bonus. The building is nicely painted and maintained. I really enjoy them as our vet and don't plan going anywhere else.

I thought this was a great place but I do have concerns. When I got my kitty home he had a cough a…read morefew hours later. I waited a day if that, called. Called again I told them my kitty is still coughing. They said it was probably a respiratory infection that they would give me medication for him.. the medicine was very fast acting and he is fully recovered.. However if he goes the infection was it from the ranch did they know. I'm. Wondering if anyone else had heard about a respiratory infection with other animals brought the.

Dr. Storm and her staff are great. I decided to switch vets from Reno to Fallon now that I'm in…read moreFallon most of the time. I was also feeling like my vet in Reno was putting greed first and animal care second with the way they were nickel and diming my every visit. The prices and care my pets receive at Fallon Vet Clinic is far superior to my last vet so I'm very happy with the switch. My smaller pup is on 3 different medications and Dr. Storms staff have been very accommodating when I call to request refills. I try to be respectful of their 48 hour refill time period but a few times I've been in a pinch and they have gone above and beyond to accommodate my situation which I'm very thankful for. One time I had an emergency situation when my bigger dog ate a weeks worth of my smaller dogs meds when we were out of town. I called the clinic and they sprung in to action to help me make sure my bigger dog didn't get sick and then sent a refill for the meds to the nearest pharmacy where I was. They turned a stressful situation in to a manageable one. My smaller pup is nearing 10 years old and had a couple of cracked teeth and needed a dental cleaning. Dr. Storm quoted me a price for the procedure and I was pleasantly surprised when I showed up to pay the bill that it was less than my quote. Their ethics and integrity are valuable to me and I'm happy to recommend this vet!

I never got to make an appointment at this location which is in my town. Due to they were booked…read morefor a couple weeks out and didn't seem like they wanted to book me. They pointed me toward lahontan and I was told to make an appointment they want to charge $50. Maybe because I'm from California I've never had to do that before but it is supposedly because people don't show up for surgeries. My cat is dying and I needed help but they just directed me somewhere else farther then my town.

I have taken my dogs to board here twice, both times the owners were very accommodating and my dogs…read morecame back so happy. I have also gotten both of my dogs groomed here...they are due for another appointment....and they are far my favorite place to take them for grooming. We live Rose Creek Kennels!

Tyler and his Family are wonderful people, the are soo good to me and my animals THANK YOU !!! Yall…read moreare the BEST

My Dog died of starvation under her care. His name was Gordo, hairless Chinese crested puppy, left…read moreon 08/31/2018 in perfect health (see vet's health certificate) at the age of 6 months weighting 12.7lbs. for show training. 3 months later, the pup "is found" dead weighting a barely 9.5lbs. An autopsy was performed to determine cause of death. Body was taken to Cassandra's/Kathy's ver of choice and it's conclusive that the puppy was starved, malnourished and possibly neglected (debris were found in his stomach as well as hook worms). Hystopathology report shows there's no evidence of genetic problems that may have caused starvation nor any viral load. The puppy was a healthy dog. All documents attached here. Cassandra never informed me of any issue with puppy, and only contacted me when he was already dead. Cassandra has agreed to pay reinstitution for Gordo and return a second dog of mine under her care. But she has not made a single payment, nor returned my dog or contacted me since then.

From the owner: Here at HyKrest Kennels not only we board dogs but we also do grooming and training. We recommend…read morewhen you drop off let us know if you would like your dog to get just a bath or if your dog needs a haircut before pick up. Everything is included with the grooming - bath, toenails, ear cleaning, haircut if needed and brushing. I do offer dog training if you would like more information about training feel free to ask me. I can teach dog training either in a group or 1 on 1 with just the owner and the dog, training is done at grooming shop for 6 weeks but if I think your dog needs extra more training I will push it to 8 weeks.