Everything. Customer Service is not normal i guess in that pet facility, I literally have walked in…read morethere about help for a baby fledging sparrow bird. Felt completely judged, wasn't acknowledged. They did not say "hi" or "welcome in" they just sort of looked at me. I started talking right away as you can see in this video. I don't really need to explain too much other than that. These people really only care about your money and if you're not a patient, they will keep you to the curb, even if it's an emergency, even if it's a little baby bird who literally still needs help with eating and missing feathers under his wings being so little, they kicked them out the door because I had left thinking that they would be able to call a wildlife place or possibly just do their Job! I had gotten the coped called on me for saying a curse word, the lady running away and you can see her legs was also trying to intimidate me by leaning forwards on the desk. Whole place is trash!

Turned away our emergency needs for our dog solely because we weren't from Winnemucca. They told us…read moreif they were to take us, it would be emergency surgery only. And would have a new patient fee? And they wouldn't even look at him, just immediately do a very expensive surgery (which he didn't even end up needing). He's a dog... not a person you need to get to know, this was an emergency... I guess that seems crazy to me. Ended up going to Zimmerman Veterinary and they were amazing. Bad clinic.

Original review "We were staying in Winnemucca for my husband's work when our male dog had some…read moreissue with his family jewels, we were turned away by both Desert l Trails (for having "too busy a schedule to deal with an emergency") and Keystone (for not being from Winnemucca) Keystone said they would have a very expensive bill if we couldn't find anyone else, they would keep our dog and do him as an emergency, with a new customer fee and the only thing they would do is neuter him, so we'd have to pay surgery + anesthetic fees as well. So we went to Zimmerman. I was in the lobby a total of 5 minutes before me and my dog was swept into the back by the extremely warm and friendly staff, and the vet looked at him. She checked him out, gave us antibiotics and painkillers for him, a cone and told us what to do in the next few days if that didn't work. She was very kind and patient and our bill was only $120. I've never been to such an amazing vet who doesn't want to milk people to try and save their pets! Would recommend to everyone!!" He healed up amazingly!! We will drive from Elko to come to Zimmerman always if we can, best veterinarian service we have gotten in Elko or Winnemucca by far!

Always feel my furry family members are in good hands with the staff and doctors…read more Thank you all you do.

I took my six year old dog here. I had tried calling the other vet and couldn't get through. How do…read moreyou cited to give Desert trails veterinary services a try. My dog was diagnosed with diabetes, which was expected. After two appointments to make sure we had adequate information we started our dog on insulin and a new diet. The vet that they had working there, which was apparently not the normal vet, told us our dog would live a long life and to come back a week and a half later for tests. I wasn't told what to watch for on Insulin. My dog got really sick. I didn't understand it at first. My dog has a sensitive stomach and as I mentioned we had to change his diet. He had puke but that was normal when you gave him new food. I wasn't aware that puking was a sign that the insulin wasn't working and he was very sick. I was never told the warning sign to watch for. By the time I understood that things were bad I rushed him to Reno to an emergency hospital. The hospital wasn't able to do anything. He was too far gone. I called Desert trails veterinary services several days after the incident. I couldn't call them any sooner because I was so distraught and sad. I told them I was very upset with the service I got. I felt so depressed and hurt that I let my dog die. Had I known the warning signs to watch for I could've saved him. The lady that answered the phone said she'd look into it when she called me back she didn't say she was sorry she didn't give me condolences for my loss she just said they weren't going to do anything and it wasn't their fault. I feel like this veterinary service is a cold hearted money grubbing scam. If you value your pets life and he don't go here they are horrible. It cost me my family members life my pet for me to understand this.

Being a person used to city vet's / animal service it took some getting used too. But my cat…read moreHumphry's multi tooth extraction went great. All the service's where well priced along with the surgery. And he is so much crazier now. Thank you. My rat Yoli's recovery didn't go well, but as we all should know, get a blood panel first and I didn't. I merely mentioned her in passing when I collect left over money. And a week later I got an awesome handwritten letter of compassion from them. They care for allot of animals here so it was a bit of a surprise for a rat. As most don't understand what great companions rat's make. But from start to finish I wasn't made to feel weird about caring for a rat. And pet the shop cat, Matilda, Miranda her name starts with an M.

Dr. Storm and her staff are great. I decided to switch vets from Reno to Fallon now that I'm in…read moreFallon most of the time. I was also feeling like my vet in Reno was putting greed first and animal care second with the way they were nickel and diming my every visit. The prices and care my pets receive at Fallon Vet Clinic is far superior to my last vet so I'm very happy with the switch. My smaller pup is on 3 different medications and Dr. Storms staff have been very accommodating when I call to request refills. I try to be respectful of their 48 hour refill time period but a few times I've been in a pinch and they have gone above and beyond to accommodate my situation which I'm very thankful for. One time I had an emergency situation when my bigger dog ate a weeks worth of my smaller dogs meds when we were out of town. I called the clinic and they sprung in to action to help me make sure my bigger dog didn't get sick and then sent a refill for the meds to the nearest pharmacy where I was. They turned a stressful situation in to a manageable one. My smaller pup is nearing 10 years old and had a couple of cracked teeth and needed a dental cleaning. Dr. Storm quoted me a price for the procedure and I was pleasantly surprised when I showed up to pay the bill that it was less than my quote. Their ethics and integrity are valuable to me and I'm happy to recommend this vet!

I never got to make an appointment at this location which is in my town. Due to they were booked…read morefor a couple weeks out and didn't seem like they wanted to book me. They pointed me toward lahontan and I was told to make an appointment they want to charge $50. Maybe because I'm from California I've never had to do that before but it is supposedly because people don't show up for surgeries. My cat is dying and I needed help but they just directed me somewhere else farther then my town.

I have taken my dogs to board here twice, both times the owners were very accommodating and my dogs…read morecame back so happy. I have also gotten both of my dogs groomed here...they are due for another appointment....and they are far my favorite place to take them for grooming. We live Rose Creek Kennels!

Tyler and his Family are wonderful people, the are soo good to me and my animals THANK YOU !!! Yall…read moreare the BEST

My Dog died of starvation under her care. His name was Gordo, hairless Chinese crested puppy, left…read moreon 08/31/2018 in perfect health (see vet's health certificate) at the age of 6 months weighting 12.7lbs. for show training. 3 months later, the pup "is found" dead weighting a barely 9.5lbs. An autopsy was performed to determine cause of death. Body was taken to Cassandra's/Kathy's ver of choice and it's conclusive that the puppy was starved, malnourished and possibly neglected (debris were found in his stomach as well as hook worms). Hystopathology report shows there's no evidence of genetic problems that may have caused starvation nor any viral load. The puppy was a healthy dog. All documents attached here. Cassandra never informed me of any issue with puppy, and only contacted me when he was already dead. Cassandra has agreed to pay reinstitution for Gordo and return a second dog of mine under her care. But she has not made a single payment, nor returned my dog or contacted me since then.

From the owner: Here at HyKrest Kennels not only we board dogs but we also do grooming and training. We recommend…read morewhen you drop off let us know if you would like your dog to get just a bath or if your dog needs a haircut before pick up. Everything is included with the grooming - bath, toenails, ear cleaning, haircut if needed and brushing. I do offer dog training if you would like more information about training feel free to ask me. I can teach dog training either in a group or 1 on 1 with just the owner and the dog, training is done at grooming shop for 6 weeks but if I think your dog needs extra more training I will push it to 8 weeks.