1. Desert Vista Eye Specialists

    1. Desert Vista Eye Specialists

    0

    Phoenix, AZ

    Cancel

    Open app

    Search

    Desert Vista Eye Specialists

    3.7 (3 reviews)
    Open 8:00 am - 5:00 pm

    Services - Desert Vista Eye Specialists

    Eye exams

    Eye surgery

    Desert Vista Eye Specialists Photos

    You might also consider

    Recommended Reviews - Desert Vista Eye Specialists

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    2 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 1
    Love this 0
    Oh no 0
    Photo of Fay E.
    0
    362
    0

    2 years ago

    Ophthalmology for yag laser. Dr. Cohen was excellent with care and professionalism. Efficient service. Friendly desk staff. Clean offices.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - Desert Vista Eye Specialists

    You might also consider

    Verify this business for free

    People searched for Optometrists 1,989 times last month within 15 miles of this business.

    Verify this business

    Buena Vista Ophthalmologists

    Buena Vista Ophthalmologists

    3.5(8 reviews)
    1.3 mi

    4.20.21 I have been patronizing both Buena Vista Opthalmologists AND Contact Lens center in this…read moresame building for more than TEN years. My reviews for both have been five star. This is where I get my eye exams and buy my contacts so naturally, it's super convenient to be able to order eye glasses here as well. I don't see a separate page to review their Optician's, which is unfortunate because my experience there was horrible. I have bought several pairs of glasses over the years at this location. The last time was 2016, so yes, five years ago. The older gentleman who used to operate this store was kind, knowledgeable, and professional. Unfortunately, the current optician, Shelley Jewell, is just the opposite. First, their selection is underwhelming: not many frames to choose from. I picked two frames and then it was time for "the numbers." My prescription is so strong that my lens cost more than the frames. Shelley proceeded to give me a price that I thought was "kind of high" but then again, the lens always make the price higher. However, I then asked her to review ALL elements of this order: + High Index (thin lenses) vs Polycarbonate (thicker lenses) + Blue glare (if you're looking at computer screens) vs regular + Photochromatic or adaptive lens that get darker once you're outside in the sun + Progressive lens aka invisible bifocals (yes if you're 40+, that might be a thing) vs. regular lens There are four pricing tiers to choose from for thickness of lens, the lowest index aka thickest lens to the highest index aka thinnest lens. Once she explained the pricing, I realized Shelley had given me the pricing for the highest index lens. Super presumptuous. When I asked her to please itemize so that I could see the difference in pricing, Shelley made a face, as if she was totally put out. She then proceeded to inform me that the frame would "show" the thicker lens and it would be heavier. Not new information for someone who's been wearing glasses since I was a kid and now investing in them as an adult for 30+ years. Do you think I don't know that? She's trying to talk me out of the thicker lens because she doesn't want to do all the different cost breakdowns. Which is her job. And she wants me to spend more money. Which does not fit the price point I mentioned up front. Getting the middle grade lens was the best choice for me, given my budget, which I shared with her. I've had the "Cadillac" of lens, the highest index lens, before, when I could afford it. But that was not going to be this pair. She proceeded to calculate the different prices and write them down for me. I was going to ask her to do that for the second pair but a coworker came in and she got up from the table, to socialize with that person. IN THE MIDDLE OF OUR TRANSACTION. Are you kidding me? That nailed it. Done. Not spending my money here. As any good salesperson in ANY industry knows, none of this was good customer service/sales etiquette. incredibly short-sighted. Pun intended.

    Shelly was rude and acted condescending towards me which no matter what the situation is poor…read morecustomer service. I would never go back there or recommend it. The people seem to act as if they are above the person asking for service and that they cannot be bothered to actually provide the time or effort to be friendly or make the customer feel welcome. The other person working did help me more, however I still felt unwelcome and that they were trying to get me out as soon as possible. This review is for the optical shop.

    Desert Vista Eye Specialists - optometrists - Updated July 2026

    Loading...
    Loading...
    Loading...