I looked them up on BBB of which they're not a member interesting not a good sign. I've looked them up on the phone. Not one number Works what does that tell you?? I'm gonna keep trying I've got a background in litigation so I'm not gonna give up, but I am so sad I love this statue and they should ship FedEx. FedEx is the only trustworthy went out there. And they need to make available an 800 number and set a receptionist at to deal with their paying clientele I watched their video on the owner. Looks so nice and talk so nice and act so caring what I'm going through now doesn't indicate the same. read more

Absolutely everything my wife and I ordered from Toscano has been above and beyond what we were hoping for. We've been ordering things for 20 years and still have 90% of those things. (Our daughters took the rest.) read more

Ordered Zippy the dragon via a 3rd party. It did not ship for 4 months. We did not open box immediately as it was too hot in Texas to put in a new mailbox. When we did open the scales on one side of the head are damaged. The response from 3rd party was to contact Design Toscano. Design Toscano declined to offer a warranty as it has been longer than 90 days. Very disappointed.... read more

Very bad customer service especially the manager. I ordered two different life- size of statues in November second and at that time both of them were available , after three weeks one of them was sent to me and when I called and asked them why my order was incomplete they told me, the second statue is back order and I have to wait until the end of December, but unfortunately there was no news, even at the end of December I called again and they gave me an approximate time until the end of January. here is one issues that please be sure to pay attention to, this company still does not know how to deal with a customer, I talked with the manager and she instead of apologizing for this delay, only tried to explain to me what the back order meant. when the customer orders and checks according to her needs and both of your products written in stock means they are ready to be sent , your explanation is just a justification. Unfortunately, she spoke in a very unprofessional tone and seemed to try to justify the lack of customer service instead of trying to satisfy the customer.She went on to try and explain what a backorder meant instead of giving me a solid delivery time.sorry but I believe that the manager of a company should be held accountable and responsible for the company.It is the customer's right to ask for an explanation, which is a correct explanation, my purchase is incomplete the only response I got was that I had no choice but to wait. The customer service is very different before and after your purchase, keep your money in your pocket, don't waist your money and time. If I had to wait that long, so why I payed more, I would have just ordered from a different country. What's more interesting is that when you write your Review on the company website, they delete it for not following the websites guidelines when in reality it's just an honest review. Hopefully this review will help you to make a better choice. read more

I placed an order a month ago for the little judgmental crow birds. They were on back order and would receive them and ship to me on 8/27. That did not happen so I called. They said, sorry they would get them in and ship to me on 9/3. That did not happen so I called again. They apologized and I asked, are you getting them in at all. The nice lady said, Yes they are running a little late but will be here on 9/17. So I looked on the DT Website this morning and it was showing that these birds were on back order for 10/29. They keep pushing the date back longer & longer. When I called today, I'm told that I will not receive my order because when they do get them in, they are receiving enough to fulfill 130 orders and I was #166. Well Now, I'm a "DISGRUNTLED CROW BIRD" right about now!!! Why are you still taking online orders then. I stopped looking for these birds a month ago because I had placed my order was getting them from Design Toscano, and now a month later I find out that NO I'm not! Design Toscano never once contacted me to say there was a problem. I kept reaching out to them. I will say to you: DO NOT ORDER from Design Toscano!! First off: They are more expensive then other shops, you will probably find what your looking for at a less expensive price Second: BAD, BAD, Customer Service!!! When you call for help the person on the other end will only say, "Yes, I understand, but there's nothing I can do. My hands are tied" If you go to their website and write a review, If it's not a positive review, they will remove it. read more

Design Toscano - Furniture Stores Near Me - Elk Grove Village, Illinois

Design Toscano agreed to a reimbursement of $250 cash and $550 worth of store credit for replica paintings I found of inferior quality. I have actually received the cash, and this is not in dispute. However, when trying to obtain information on the $550 store credit, what was previously a poor response time became a complete and total lack of response. I seek the $550 store credit that was explicitly promised by Design Toscano management and relayed to me via email by customer service rep Katie. See clips of said email BELOW. From: L Schmitz Date: Wednesday, May 26, 2021 at 5:03 PM To: "CustomerService at DesignToscano dot com" Subject: Re: Received Poor Quality Paintings Please advise on when and how I should be receiving my $550 store credit. I was told I would be getting it in the mail (read below), which seems unnecessary (don't know why it couldn't just be a code), but fine. I have been checking the mail and have not received it. At this point, this issue has been dragging on for over two months. Can we please conclude this? From: L Schmitz Date: Friday, April 9, 2021 at 9:02 AM To: "CustomerService at DesignToscano dot com" Subject: Re: Received Poor Quality Paintings Thank you, Katie! That is a fair deal and I accept. From: "CustomerService at DesignToscano dot com" Date: Friday, April 9, 2021 at 8:17 AM To: L Schmitz Subject: RE: Received Poor Quality Paintings Hello, I apologize for the delay. I have reviewed the discount information with my supervisor and have been authorized to issue a $250 refund for the paintings and a Design Toscano gift certificate for $550. This would be issued to keep the paintings as is. Please let me know if you would like to proceed. Best regards, Katie From: L Schmitz Sent: Tuesday, March 16, 2021 9:17 AM To: "CustomerService at DesignToscano dot com" Subject: Received Poor Quality Paintings I am a repeat customer to this site, and usually receive quality merchandise for the price. I have ordered several replica paintings in the past and have been satisfied with their quality. The other day, however, I received a delivery of paintings, many of which were not up to the usual standards. The frame and canvas were all great like usual, but I noticed the actual image of the paintings were based on a low resolution digital image. I am aware these are not authentic paintings and that a lacquer is applied over a digital print on canvas, but usually that print is such high quality as to not show its digital origins. Absolutely not the case with three paintings I received. It's tricky to prove digital compression with digital photography, but the attached photos are plain enough to see. PRIESTESS OF DELPHI (Grande) - This is the most dramatic example. Note the heavy pixilation around the lips. See the crisp focus on the lacquer around her forehead as proof this did not originate in the picture I took. I also took the image at an angle to illustrate the pixilation. GATES OF DAWN (Grande) - Overall poor quality is mostly visible in the subject's eyes. ULYSSES AND THE SIRENS 1909 (Grande) - Digital compression makes for a murky image all around, most obvious in the face of Ulysses. To rectify this, I would prefer replacement paintings that are up to your usual standards. I am willing to wait for a quality reproduction. If this is impossible, as these paintings already took longer than usual (leaving me to wonder whether the wait and the poor quality are linked somehow) I would like a full refund including shipping costs (which were substantial for this pieces). I would enjoy more than anything to write this situation off as an isolated incident and continue to be a loyal customer to the site, so please satisfy this complaint promptly and thoroughly. I would like to file a dispute with designtscano.com regarding an incomplete reimbursement for low quality merchandise. Design Toscano agreed to a reimbursement of $250 cash and $550 worth of store credit for replica paintings I found of inferior quality. I have actually received the cash, and this is not in dispute. However, when trying to obtain information on the $550 store credit, what was previously a poor response time became a complete and total lack of response. read more