John was super easy to work with and it was a seamless process using my home warranty. John and…read moreCole were both professional and even came within 20 mins when I noticed another issue.

Always wick to respond. Takes time and pics to explain the repairs or service. Many neighbors…read morerecommended him to us. So glad they did!!

Mark has his team are my go to choice. They are always reliable and on time and work hard to get…read moreyour A/C going again! In this heat, they go above and beyond.

I recommend this company 100%. Mark & his tech were very professional and knowledgeable with our AC…read moresystem. Communication was on point. They replaced our old Ac unit and got us back cool again. You can't go wrong with this company!

A while ago, Jim and his crew helped with a remodel of my bathroom. After the install of the shower…read moredoor, one of his guys touched the silicon drying on the glass, then touched the freshly painted short wall top. silicon and wet oil based paint dont mix well. Not knowing this was Fast Lane's guys, I asked them to replace a water heater, and ac ducting across the attic because there was a crushed run. In the process they crushed another run. I dont blame them its near impossible to get to the other side of the house without stepping on something. After the work, they failed to tell me the shattered a 5-6 foot tube light that was in the attic. If they had just told me they did it, it would be fine, I would of know not to walk bare foot down the hall. They picked up the end prong pieces so all that was left was the glass, there's no way they didnt know it happened. Thinking I could count on them, I called them to estimate fixing the crushed duct as it was blowing into the attic instead of in the laundry room. They came, looked around said they would get an estimate to me, and I owe $75 for them to come and estimate the job. They never mentioned there was a cost to look at it. I had to call the next day and they said "worse case its $1,500" noting itemized, just a rough guess and "I have to cover my costs and I really dont know whats back there and what it will take" I asked what I paid $75 for if they werent going to estimate it? I thought it was suppose to be an estimate not a guestimate I paid for. They should of climbed back there so they could see what the job would take, I paid for them to do that. Jim offered me the $75 back and I accepted, its been a week and 4 phone calls and he still hasnt returned the guestimate fee. They are clearly avoiding me. Another HVAC company came out the same day (in 1 hour) and quoted less than half $680 (that's half when including $75 fast lane's estimate fee) and they actually climbed back to see what was needed. Said it will take 1 hour maybe 2. I wont name the other company because I want this review to be genuinely about fast lane. This other company came out this morning at 8:15 am and was done at 9:07 am. Even told me that they didn't need as much ducting as they though, so it will be less than they quoted. See pic attached. The guys at fast lane seem nice and all but its pretty clear the experience I've had is not likely one anyone would like. By posting this review I'm sure I wont get the $75 back but hopefully it costs them more from anyone that reads this. Maybe change the approach, I wasn't focused on a cheaper price, I was wanting someone I could trust and I would have spent $1,500 if you had given me a better feel. Just because the weather is hot and they are a Heating and Air and plumbing company doesn't mean they are good. Look around.

We have had several issues in the past years dealing with just poor unprofessional…read morecontractors/workers,we located this company and the owner name is Jim,all I can say is AWESOME,great job from beginning until the end of the job,the young lady Ms.Jennifer in customer service was excellent very professional when it came to the knowledge of the business and what was needed and the best prices,my water heater was replaced,Mr.Jim employees were excellent with correcting other issues that past contractors messed up,I recommend this company,they are fast,reliable,stand behind their products,I have nothing (-) to say about this company,I will be utilizing their services for several other jobs also

Called Sandy in the office and asked about replacing the upstairs unit. Danny came out the next…read moreday and reviewed and gave me a quote. Said they could be back in about a week. About a week later they showed up and replaced the compressor, furnace, and coils all in a single day. Everyone was friendly and organized. Great business and people!

I contacted Payne Services to run a gas line from MLGW to the fireplace for gas logs. The…read moresuccessful journey started with Sandy who is the office point of contact. Within two days, Danny assessed the requirement and provided a quote. Two days later the Payne Team (Jeremy, Will, Pat and Danny) got the line ready for the county inspector. The inspector pointed out the attention to detail and workmanship. A day later, the logs were connected and a different inspector provided the final approval. In brief: the Payne Team did what they said, they were very friendly, they had their work acknowledged and I provided the Payne contact information to friends and family. Thank you again Team Payne.

had a plumbing problem called them, and they responded right away came out and fixed the problem…read morequickly and at a reasonable price i. would recommend them too anyone needing plumbing work. done great company

House built in 2017. Major water leak this past week. Plumber who came to repair found that the…read morenipple installed at the water meter was black iron pipe. Both against code (NSF/ANSI 61-2024) and ILLEGAL! Nipple had corroded causing leak and had corroded to the point that he cannot remove the coupling attaching it to the meter. Have to get city involved which also means report the violation to the city. $300 so far plus water bill and who knows how much more to come due to this incompetance not to mention the dangers of drinking possibly contaminated water for the past eight (8) years!

This company is always top notch- easy to book/communicate with, CLEAR communication, the people…read moreare crazy friendly and they never leave a speck of mess. They are thorough and are never pushy about up-selling you.

FANTASTIC SERVICE! Communicated with me B4 AND after the…read moreService. Were ON-TIME, Professional, and Knowledgeable. VERY IMPRESSIVE!!! My technician, Michael, was outstanding! He was personable, listened to all my concerns, explain to my satisfaction how my system work AND what I had been doing wrong (Yikes ). He was also easy & comfortable with my dog! I learned a lot today!!! I'm no longer intimidated by my gas fireplace and how & when to service the thing. Plus, it so much cleaner & prettier than before. I'm VERY impressed with Abbey Road, and exceptionally 'wowed' by Michael who was nice enough to walk me through my system like I was a 5 year old. Very nice guy. Thanks y'all!!! See ya next year!!!

Pros: The staff on the phone and in person were very nice. They did a good job reconfiguring our…read moreelectric box and running lines to our new hot tub. They stayed within the estimate provided. It looks great. Cons: They did some minor damage to our hot tub panel cover and jammed one of the hot tub lights in so tightly it didn't work. We were out extra money getting the hot tub dealer to repair the panel and reseat the plug.

This review is a little late but I had a very positive experience with ABC. The crew who came out…read morefor a quote on my septic system was very respectful. I understand a few things about septic systems however I learned a lot as they were able to explain in depth why my system was having the troubles it was having. They mitigated any extra unneeded expenses and was able to fix my issue in a timely manner. Hopefully I won't need to but if I do I will be using this company again.

They answer the phone, return your calls, show up when they say they will, and if they can't (like…read morewhen it pours rain every other day for two months), they let you know they haven't forgot about you. This alone makes them better than the two others I tried to hire before them. And on top of that they got the job done and the problem completely resolved, and provided me a way to make ongoing maintenance easier so I hopefully don't have the same problem again years down the road. It was worth every penny.