Excellent service. The person that came from Smith's was very professional and friendly.read more

After having moved back to the area, I called Smith's because of the great experience I'd had…read morepreviously lived here. No hiccup in the quality of service. Everyone who answered the phone or returned calls was courteous and helpful. We needed a new toilet with bidet seat for a disabled son. Is tomorrow ok for the tech to come out for a quote? Wow! Next day, Cabe arrives, no spiel but an honest assessment, good information, no BS. He was knowledgeable, friendly, had an easy humor. And he listened to us! Next week he installs the toilet and bidet, and on his way out I ask him to look at the faucets in the laundry area. They were pretty bad, and as I had already thought, should probably be replaced. Give me a quote, I say, and when he does I ask when he can do the work. Right now, he replies, pending clearance from the office. Clearance granted, he replaces the faucets with new quarter turn ones. Yes, he had to cut into the wall, and while he wasn't obliged to patch it up, he put it back together fairly well. Not long after that we called about a leaking shower. Again Cabe shows up. Replaces the cartridge, but while the leaking stops, the shower handle spins 360 and doesn't check the water from reaching scalding temperatures. But he doesn't support that brand of faucet. Nevertheless, he needs only a few parts - he actually hunts them down at the local big box store! When he leaves, we have a working shower that won't burn our son. He didn't have to do go to all this effort. But he demonstrated a concern for our son's needs. We were the focus of his attention. Excellent service and a real nice guy. Cabe was outstanding, a real gem. Trustworthy. He's like a good friend. I can't recommend Smith's highly enough.

Bill was very responsive when I reached out. He connected me with a great source to order my…read moreplumbing supplies (in this case toilets) directly. He did the work quickly, and I couldn't be happier with final results. His pricing was competitive and he provided great value for the money spent. I would absolutely use him again for any future plumbing needs and would recommend him as well.

I reached out to Mr. Bill about my water heater around midday on a Thursday. He asked a few…read morequestions and for a few pictures to be sent, then quickly got back to me with a fair price. Less than 24 hours later my new water heater was beautifully installed! Highly recommended.

We had an issue with a previous plumbing company that resulted in a leak. We needed someone fast…read moreand professional. Time was both and to top it off, he was friendly and VERY reasonably priced. Thank you so much!

Has done several repair jobs for our property management company. Very professional, reasonable…read morerates, and the problem has always been fixed correctly the first time.

Great experience all around! The receptionist was super friendly. They showed up on time, were…read moresuper professional, and explained everything clearly without trying to upsell me. I had the toilet and sink replaced in my guest bathroom, and I also had them replace a couple of wallsockets. The work was done quickly and turned out great, and you can tell they really care about quality. They also kept everything clean and made the whole process easy and stress-free. I'd definitely recommend them and will be using them again!

The work I requested was completed and there have been no problems after one week. Some parts had…read moreto be replaced as I was informed. I was pleased with the very reasonable fee for the work.

In November, I paid to be a priority customer for any service needed. (1 year contract). On…read more1-26-26 I called because my hot water heater stopped working. They scheduled the appointment for Thursday due to the weather. confirmation reminder texts were sent to both my phones. Thursday came...no one showed up. No call no anything. No one has returned my call each day since. Out of desperation, I've had to call another company to come out and I'll be out of pocket with this one for abt $400. This is poor service on a contract YOU sold me and for an appointment that YOU made and for YOU not responding to my messages.

I've been a loyal customer for years (as well as my parents) and previously held a monthly…read moremembership for HVAC and water heater maintenance because it offered value, peace of mind, and discounted service. Unfortunately, that is no longer the case. The company recently changed the membership pricing structure -- but instead of improving value, they increased the cost to five times higher, now charging per HVAC and water heater unit, per year, not per household. That means I'd now be paying significantly more just for the right to get a "discount," which makes the membership essentially pointless. It feels like I'm paying for the discount itself (maybe more so) and not actually receiving benefits. What makes this worse is that no proactive notice, explanation, or justification was provided to existing customers. I only found out when I looked into scheduling my routine fall HVAC maintenance. A major pricing and policy change like this should be communicated clearly, transparently, and respectfully -- especially to customers who have been loyal and previously trusted the company with their home systems. This comes across as misleading and very poor business practice, and it's an easy way to drive away customers who have been supportive for years. Sadly, this change has made me rethink doing business with them going forward. This is not only misleading but feels like a calculated money-grab disguised as a benefit. It also reflects poor business judgment and questionable customer-focused ethics. Prior members should be aware that the "membership" no longer provides true value and may cost far more than it saves -- proceed with caution.

Do not use Tim Ferguson for any Generac/Generator servicing. Used them for a general service and…read moretake care of a simple error code. The tech changed the oil and serviced the generator but did it before fixing the error and then proceeded to not be able to clear the error. Therefore the oil couldn't cycle through to prevent further damage because the engine wouldn't crank. Supposedly the service manager couldn't troubleshoot either or they just wanted to charge me $200/hr for diagnostics and the error which they thought was the control board. I do not know if they didn't know how to fix or if they just wanted to charge me more money. Simple google search said change the battery and I did that myself and generator cranked and no issues. Was trying to find a reputable company so I don't have to maintain it myself but Tim Ferguson is not that company. Very disappointing given their supposedly good reputation.

Mr. Corey Baker was excellent. He was nice and knowledgeable. His professionalism is unmatched.read more

Echols Electrical came out to complete a job on repairing my pool light…read more Ed Chambers and Hunter were excellent. Quick, efficient, and kept me updated on progress and plan the entire time. Very kind guys and overall a great experience with this company. I will definitely use them again.

Very helpful. Always communicated every time. Quick to respond and did an excellent job.read more

Amazing husband and wife HVAC specialist team. Recommend and will continue using their yearly…read moreservice for checkups!

Chillax was very professional by arriving on time for a scheduled service visit. They took their…read moretime in performing the work and clearly explained the condition of my condenser afterwards. They didn't attempt to sell any upgrades. Their price was fair and I'll definitely be using them for future work.