Senad was wonderful. He welcomed my mom and I in and really took the time to let us know about…read moredifferent cars. He handled everything quickly and efficiently.

We contacted Leadcar to get service records on a car that we purchased from a family member. They…read moretold us they would not speak with us about the service history without in person proof of ownership of the vehicle. Fair enough. We live out of town, so made arrangements to come in on a weekday with photo ID to get the records. We were then told that the car registration matching the photo id wasn't enough proof of ownership, we needed to bring the actual TITLE in with us. Car dealers have direct access to DMV records. They could have looked up the registration by entering the license plate number (though we had the paper with us) and would have seen the same names. All we wanted to know was if the timing belt had been changed, HIPPA laws are not applicable to cars. We had proof of ownership, (the same proof of ownership required by law enforcement to release a car to someone.) We can not check with the previous owner, as my father passed away last year and we have been unsuccessful in locating his records. We were not looking for anything "above and beyond" just a simple yes or no answer, so we didn't needlessly repeat an expensive service.

I was looking for a Honda CR-V Hybrid with low mileage, at an affordable price and found it at…read moreCARite of Yorkville! I live in Evans Mills, NY, which is over an hour away. I called to see if their Honda CR-V Hybrid was still available and it was. They, Stephen, worked with me, since they were not just around the corner from me. So, I could come down to view, test drive, and decide if I like the car. CARite is a really good dealership to deal with and I will look to them first when my Honda CR-V Hybrid gets too old to drive! Thanks, CARite, Stephen, I'm really enjoying my Honda CR-V Hybrid, with getting over 38 MPG!!!

I highly recommend Mark Eddy at the Utica location! He is the sales manager and made the experience…read morea great one. He made me feel very comfortable during the whole process.

110% DO NOT RECOMMEND BUYING FROM HERE…read more... We bought used 2015 ram 1500 yes It was used but what seemed to be in great condition.. It had to pass a NYS inspection before It could be sold. From the jump It was a run around we live two hours from here go to look at the truck and pick It up and they don't have the title... so we head two hours home. When we got It home we noticed 1. Fog lights don't work (that fails inspection) 2. Transmission lines were leaking 3. Water pump was bad 4. Too much play in the control arms (that fails inspection) 5. The ball joint was welded.... And best of all It rained and the truck was pouring water into the truck from the handle by the windshield. We notify the dealer and they say they will get It fixed when we go back up there to sign the title... We drive two hours a few days later to sign paperwork and get the truck fixed... jokes on us they have to real techs that work on Saturday and our time was completely wasted. We ask if we can use a lithia dealership closer to us and they say yes. I call said dealership to schedule the service and got the run around and basically told they won't help us. So we contact them again and they tell us find a reputable shop and lithia will pay for It... So that's exactly what we do we find a shop get the quote and send them the quotes. I sent numerous emails, called and fb messages just to get ignored. We finally contact the sales manager and he bluntly says I don't have $8k to fix the truck you need to bring It back here mind you we were told by the garage by us not to drive It, it's not safe. So we were sold a lemon. The dealer says they will get It towed there and get It fixed..... we finally get the truck back after three weeks and is It fixed... nope still water pouring in the truck... so again we are told bring the truck back... we miss out on a day of work drive two hours to sit there clueless until my fiance had enough and lost It.... After all the hours wasted they finally get us a rental to go home to our children... Today our truck was brought back to us after getting fixed and the claim It doesn't leak but now all of a sudden the passenger window doesn't work..... DONT WASTE YOUR DAMN TIME.

I paid cash up front for a 2017 Jeep Renegade. When it was delivered, I drove it and noticed only…read morehot air coming from the vent. Closer examination showed the car, indeed, had ZERO A/C. I immediately called and they insisted it had A/C. It was already in the high-90s because of the black interior, and the kids and dog were dying. We couldn't keep all windows open because of very loud "thumping" sounds, as these cars are not made to have all windows open. I asked for an even trade, and they REFUSED over and over. Sometimes they'd say they'd "look into it" but then would not. I called regularly and no one helped me. I could've gotten the BBB and the NYS AG office involved, as the latter said they'd take action on it. But, it's not worth the stress--I will lose thousands on it, as I will be honest with whomever I sell it to--unlike this dealership. They screwed me, even though I paid above the normal price for this car. I will never buy a Jeep again, and I will NEVER go to this Dealer. I will spread the word that they are dishonest.

I have been driving my new Pathfinder for a month now, and still do not have a loan on the vehicle…read more I called twice, had my bank call twice and finally when my *NO LIEN RECORDED* title came in the mail :), I had my bank call again, FINALLY they did their job! Clueless, lazy, and rude must be a qualification to work there. They told me they would put running boards on my car when I bought the car, never got them. They mentioned to my bank because I called them after all this and was honest and didn't let them go months with this fuck up they would put running boards on my car. Instead they called to ask for my title to be signed over and they wouldn't be helping me at all. That I should just step inside my car instead and replace those parts when they break. Again, highly qualified employees. I wish people would do there job. Not lie and try to scam every person who walks into that business. From the start with the lowballing of the trade to trying to not give me the Guaranteed Pricing I had from USAA and the Carbone Nissan online representative. Its a joke and I don't think anyone should do business at Carbone. Carbone- "were not making any money on you buying this car...." ME- " HAHAHAHA BULL SHIT! Liars.."

I purchased a vehicle or thought i had through them after putting down a decent amount only after…read moredriving it for almost 3 weeks for them to tell me to bring it in for a recall and to sign some more paperwork only to have them take the vehicle back. i would not recommend this half ass dealership to anyone

He intelligent , no pressure, conversational and just makes buy a vehicle (which I hate doing ) a…read morepleasure ... highly recommended !!!!

Test drove a used truck, and pointed out after that rear driver side tire was just below 30 psi…read more Bought and picked the truck up two days later at 3pm and psi on that tire was 36. Pressure was fine. When I got back in 15hrs later, it was just below 30psi again so I topped it off at 36. 24 hrs later it was back down below 30 when I left work. Two miles later on the highway, it started dropping like a rock and I just got to a side road as it went completely flat. Roads were snow covered and I almost didn't make it off a bridge that had no safe place to stop. I called Ford emergency road side service and they sent a tow truck from Oswego NY to where I was in Rome NY. 2 hours later, I had the spare tire on and was shown the hole by the tow truck driver and told that whatever was in there making it leak, finally came out. So I went straight to the dealership after working a 12hr midnight shift. Was told they would wave the labor fee and knock $75 dollars off a new tire. So I only had to pay $160 to replace a tire that was defective when I bought it. Awful nice of them! And while waiting the two day's for the tire to come in and driving with the spare on, a different tire went completely flat. I took that to Mavis and it turned out that it had a faulty valve stem that has an attached pressure sensor.....$168. but at least they had me in and out the door in an hour. Steet Ponte Ford took an hour and a half to replace a tire. I had horrible service at Steet Ponte Nissan also in the past. Bottom line is to Avoid Steet Ponte dealerships!

My sister was trying to choose between the Honda CRV and the Toyota RAV4. We went to Carbone to…read moretest drive the Honda CRV and then we came over to Toyota to test drive the RAV4. She ended up liking the Toyota more for several reasons including: -Better price -More spacious -Overall comfort and design of the interior and exterior -The exceptional service we received at Toyota. -They offer military and college graduate discounts including a $750 rebate when you finance or lease certain models. Toyotas are such reliable cars and she's really happy with her purchase. She hasn't had any problems whatsoever with the car. Everyone is super nice, professional, and knowledgeable at this dealership. They're always doing whatever they can to get you the best deal possible. We dealt with Brandon, he was awesome from beginning to end. He was really knowledgeable and answered all of our questions. The best trait a car salesman can have is honesty... and he kept it real from the start. He's super trustworthy and won't try to screw you over like the people do at Carbone. He was also really patient with us which is super important when you're making such a big purchase. I highly recommend buying a car from here! Go to Brandon, you will not be disappointed!! Tell him I sent ya! =) I posted his business card for all of you.

Brought a 2010 Prius with 100K miles on it for an oil change, check up due to heavier summer…read moredriving and a minor transmission thump. Left it for the day. No call by 3:30, called. Advisor busy, will call back. 4:15. Called. Advisor busy, will call back. Declined and told them we'd be there in 30 minutes to pick up car, have it ready. On site, learned our adviser left at Noon! Huh? Why lie? Important: All the check boxes in the mechanic's report, including brakes, were in the green. Charged $70 for transmission diagnosis. There was none. No test drive. Same mileage in and out. Tech just shrugged and said, "I dunno. I dunno." Had no results from a "computer check" to show. This ASE and Toyota Certified tech with Prius experience had no idea what it could be and offered no suggestions. Refused to pay the diagnosis fee. That's when Andy, the silly clown of a service manager, entered the picture with a sour and could-give-a-crap attitude. Battled it out and didn't pay the fee as there was no diagnosis, no road test, no idea. Took the vehicle to Oriskany Garage who specialize in Prius. The owner spoke to us at length and said a transmission fluid change was probably the issue (the "forever" transmission fluid in a Prius is fantasy). He also advised other 100K service - injector clean, etc. When the vehicle was brought in for fluid and injector cleaning, OG sent a comprehensive report of ten issues via internet. It showed (with pictures) the rear brake rotors were dangerously low, like down to the composite material. This was obvious without taking the wheel off, yet Steet reported them as perfectly fine. The vehicle was this close to losing rear braking. Also dangerous, the muffler bracket was broken. This could lead to the muffler falling out of the vehicle. OG got the brake job - new rotors and pads. The transmission fluid change got rid of the thump. The car runs like a top. Fixed the muffler hanger ourselves. I place Steet's service department lack of professionalism and satisfactory customer service squarely on the owners. Yelp is full of bad reviews, and we're certain Steet and Ponte's ears are filled with complaints about the shoddy service at their dealership yet they allow the service manager malcontent to continue managing a place rife with lazy and uncaring techs. The owners are losing money hand over fist. We gladly paid OG $1100. That slipped from Steet's pockets. That's on them, and we could care less. We simply want good service, and are willing to pay for it. Steet will never touch the Prius ever again. We will also never purchase a new or used vehicle from them. We recommend not taking your vehicle to Steet Toyota for any service. Note that every time the Prius was brought into Steet there was an issue. A highlight, or rather lowlight, was ordering a rotation. It wasn't done. On pickup, the adviser said we didn't need it. It did. We keep scrupulous service records. Advisers fulfill customer orders. They are not chartered to make judgement calls on service that is counter to customer requests. Ironically, we take our F250 to Steet Ford. They perform spectacular service. What's the difference? The atmosphere is far more conducive to quick and caring customer service. That goes to the service manager. Steet, Ponte, fire the Steet Toyota service manager. They're clueless and hemorrhaging money from your dealership. And advising a car that's dangerous to drive is operating properly. That puts our lives and the lives of others at risk.

I am a returning customer and highly recommend Steet Ponte Volkswagen's excellent 5-star service…read more The facility is nice, clean and everyone has been welcoming. The salesman, Savon, and Todd, from Financing, have been incredible! Both men have unequivocally been the best guys I've dealt with from any dealership I've stepped into. I used to dread the process, but these men have surprisingly turned it into an enjoyable experience for me. I financed a vehicle with them 4 months ago and just returned in pursuit of another. I highly recommend going to see Savon, who again answered all of my questions thoroughly. His patience, as well as his input, helped me make another wise decision on a second vehicle that I know will best suit my family's needs. We couldn't be happier! Perfect 10/10 Rating*

Steet Ponte Volkswagen had my car for 6 and a half MONTHS. They had replaced the entire motor. When…read morethey finally called me, I drove a quarter mile down the road and my dashboard lit up. They took the car back had it for seven more weeks put $8000 more work into it. I got my car back the dashboard lit up again with a red oil light. They told me to drive at 70 miles back to Steet and they would look at it. I'm not going to drive a car with a red oil light where the Volkswagen manual says don't drive it.. they finally agreed to tow it. They said there was nothing wrong with it. All the fluids were fine and they just reset the code.. next day, orange light and coolant light. Brought it back to the dealers and they said that the oil was too high in the coolant was too low. Then they claim it's not their fault that these lights are going on.. I got my car back for the fifth time and again I have an orange oil light. Every time I get in the car I'm afraid the motor is going to blow. They claim it's not their problem. We believe it has a bad head gasket. They just keep resetting the codes.