Second purchase from Mastrovito in about a year, fantastic experience both times…read more The dealership is busy - unlike any other I've been to - there's people buzzing about everywhere and they're all on a mission. I highly recommend making an appointment -it will make things go much smoother and more efficient. The sales people are all friendly, well schooled and what's really impressive is how they help each other out to keep things going. One last and very important distinction that this dealership has versus the competition is the owner's commitment to giving back to the community. They're constantly supporting local causes and the whole dealership takes part. Give them a shot - see the difference.

I took my car into Mastrovito's for a recall a couple of weeks ago. They called me and told me that…read moremy car was unsafe to drive due to my rear brakes and rotors being completely shot. They wanted to charge me $1000 to fix them. When I told them that was too much money for rear brakes, they called me back and dropped the the price to $763. Still too much so I told them no and I would have my Uncle look at them. My car is currently in Poland at a family business and they just called to tell my rear brakes and rotors are completely fine nothing wrong with them!! I am beyond disappointed in Mastrovito! They were looking to make money off me. I can't imagine what they do to older customers and women. How many times have they tried to rip someone off. They are wonderful by giving back to the community, just don't trust them when you take your car in for a recall. Btw the cost to replace both would have been $300 if needed. Big difference!!! They should be ashamed of themselves!

I was looking for a Honda CR-V Hybrid with low mileage, at an affordable price and found it at…read moreCARite of Yorkville! I live in Evans Mills, NY, which is over an hour away. I called to see if their Honda CR-V Hybrid was still available and it was. They, Stephen, worked with me, since they were not just around the corner from me. So, I could come down to view, test drive, and decide if I like the car. CARite is a really good dealership to deal with and I will look to them first when my Honda CR-V Hybrid gets too old to drive! Thanks, CARite, Stephen, I'm really enjoying my Honda CR-V Hybrid, with getting over 38 MPG!!!

I highly recommend Mark Eddy at the Utica location! He is the sales manager and made the experience…read morea great one. He made me feel very comfortable during the whole process.

Went and had my wife's SUV and my pickup detailed.. they did an awesome job ! Looks great... I…read moreshould have taken pictures ... but I didn't

From the owner: Customer Service We don't want you as just a onetime sale…read morewith a bad experience, we want you as our customer for life. Our motto is We want a customer not just a sale. We also specialize in vehicle detailing. Our detail team has a total of over 20 years experience in the detailing business.

SERVICE DEPT IS POOR ! Was given a 8:15 appt. For…read moreinspection. 40 minutes later it was still not in the shop. Was told by service mgr. that it takes that long to write it up !? Was told inspection takes 30 minutes ! Took my keys and will not do business with them again. They had no concern or appology my wasted time !!!

Update: after the complaint was posted, I spoke to the service manager. She was very nice on the…read morephone and seemed to be genuine, but I was wrong. she statedto me that the mechanic was working on another car and my car was next. we talked around April 22nd, she told me she would call me and update me as my paperwork was on her desk. She told me if no issues my car would go in the shop on April 29th and I should get back on May 1st. No call on Friday and still no call on Monday. communication sucks at Kia. I should not have to keep calling to get update, they dont value customer service! Last review is below, which i shared with her on the phone as well. I purchased a vehicle from another dealer. The vehicle was a Kia Telluride, it was dropped off to the service department at Kia destination on Feb. 4th 2026. I have been working with a gentleman Jeremy in the service department, I spoke to him almost every week (since dropping car off) he would tell me one of the parts was still on back order for 2 months. Sometimes when he was not sure of the update on the car he would say he would call me back and yet he would not, so I would call him if I did not hear from him in a few days. I never got an update unless I call. I was in need of my car back as I work and for a service department to have a car this long is ridiculous. When he was off or on vacation no one else would answer question or give an update, i was told I had to talk tk him. Finally, I called him 2 weeks ago and he let me know the part came in. He explained that he only has one mechanic that is certified to put in the part and there was a different client ahead of me. He stated if everything went good with the client ahead of me that my vehicle should be done by 4/17/26. I called him on 4/20/26 as I had not heard anything once again. He stated that there were now a couple of clients ahead of me now, I stated you said one client was ahead of me a couple weeks ago and I should of got it back by 4/17/26. He repeated to me on this phone call that, couple people were ahead of me and that they will call when it is done. He gave my the impression that I was bothering him by call all the time (about once a week). I am a mother of 6 children that have to be a lot of places, I purchased a car to be able to do that with a peace of mind. I am also trying to fix my credit and this is hard to do when I have to pay for a vehicle I cant use.

Senad was wonderful. He welcomed my mom and I in and really took the time to let us know about…read moredifferent cars. He handled everything quickly and efficiently.

We contacted Leadcar to get service records on a car that we purchased from a family member. They…read moretold us they would not speak with us about the service history without in person proof of ownership of the vehicle. Fair enough. We live out of town, so made arrangements to come in on a weekday with photo ID to get the records. We were then told that the car registration matching the photo id wasn't enough proof of ownership, we needed to bring the actual TITLE in with us. Car dealers have direct access to DMV records. They could have looked up the registration by entering the license plate number (though we had the paper with us) and would have seen the same names. All we wanted to know was if the timing belt had been changed, HIPPA laws are not applicable to cars. We had proof of ownership, (the same proof of ownership required by law enforcement to release a car to someone.) We can not check with the previous owner, as my father passed away last year and we have been unsuccessful in locating his records. We were not looking for anything "above and beyond" just a simple yes or no answer, so we didn't needlessly repeat an expensive service.

We brought a car there as it would not start. It went from that to needing a 500 dollar radiator…read morereplacement. We pick the car up something drops from underneath... Car dies. Oh yea... The frame is rotted. They had the car all apart up on a lift... Any good mechanic would have seen the frame and told consumer its not worth fixing. We were taken for sure!! Merry Christmas to us!!