This was the very first time in my entire life that I didn't cry at the dentist office; I am usually very petrified of ANY dental work. Dr. Yildis (not sure of spelling) was extremely reassuring and kind. She also explains everything very well. Assistant, Liz, is also wonderful. The entire staff is very welcoming. I am certainly going to spread the word about this office and especially Dr. Y. Thank you all so very much. Janis read more

I had a very disappointing experience at this dental office. I brought my 15-year-old daughter to her appointment, and although we were only about 30 seconds late, we were turned away and not allowed to be seen. I understand that offices have policies ,but there should also be room for common sense and compassion, especially with kids. What made it worse was the attitude of the front desk receptionist, Veronica. She was rude, dismissive, and made us feel completely unwelcome. Customer service is just as important as dental care, and this office failed in that regard. Based on our experience, I would not recommend this dental office to anyone looking for respectful, understanding, and professional care. read more

I do not recommend this Destiny Dental location in Niles. I originally scheduled dental appointments for both myself and my daughters last month. The office canceled our appointments the day before we were supposed to be seen. I called back and rescheduled all of our appointments for June 9. Earlier this week, someone from the office called me only about my appointment and told me there was an issue with my insurance and that I needed to contact my insurance company. Today around 3:45 PM, I called the office back and told them to go ahead and cancel my appointment because of the insurance issue. Then, at almost 5:00 PM, they called me back regarding my daughters' appointments and told me there was now an insurance issue with them as well. I was informed that because my daughters have MetLife HMO listed as their primary dental insurance, their Public Aid/BCBS would not cover the visit. They told me I needed to contact MetLife and have my daughters removed from that plan. My issue is this: Why was I being told this less than 24 hours before their appointments? The authorization employee told me that they only verify insurance the day before appointments. But that doesn't make sense because someone from your office had already called me earlier this week about my insurance. If someone was already reviewing our insurance information, why didn't anyone check my daughters' insurance at the same time? Had they called me earlier in the week about my daughters instead of waiting until almost 5:00 PM the day before, I would have had more time to try to resolve the issue. I work in healthcare myself, and we contact patients well in advance when there are insurance problems so they have a fair opportunity to fix them before their appointments. Waiting until the last minute is not good patient care. To make matters worse, the authorization employee became argumentative. She told me that 24 hours was enough notice and then said, "If you work in healthcare, you should've known that." That comment was rude, dismissive, and completely unprofessional. Patients should not be blamed for an office's failure to communicate insurance issues in a timely manner. When I first scheduled these appointments, I provided all of our insurance information, including my UnitedHealthcare dental coverage and my daughters' insurance information. I even mentioned the MetLife plan over the phone. The first scheduler told me I could simply bring my insurance cards to the appointment. Then after my original appointments were canceled, I had to provide all of our insurance information again when I rescheduled. Looking back, that should have been a red flag. After the conversation, I asked the authorization employee for her name. She refused to provide it. I then asked for her supervisor's name and the corporate office phone number. She claimed there wasn't a phone number and that there was only an email address. She placed me on hold for about 20 minutes, never came back to the line, and someone eventually picked up and hung up on me. I called back and spoke with someone named Ava. I calmly explained that I wanted the supervisor's name and the name of the employee I had just spoken with. Instead of answering my questions, Ava ignored what I was asking and said they were closing and could only take a message. I reminded her it was only 5:08 PM and the office wasn't supposed to close until 6:00 PM. She then placed me on hold, disconnected the call, answered again when I called back, said, "We're closed," and hung up on me. After that, no one answered my calls. I was never given the authorization employee's name, the supervisor's name, or the corporate contact information I repeatedly requested. Between canceling appointments at the last minute, failing to verify insurance in a timely manner, blaming the patient, refusing to identify staff members, and repeatedly hanging up on me, this was one of the most unprofessional experiences I've had with a healthcare office. Families arrange work schedules and childcare around these appointments. Patients deserve better communication and better treatment than this. I will not be returning, and I would not recommend this office to anyone read more

I contacted the office to request copies of my dental records and recent X-rays, but was disappointed with the response. Access to personal medical and dental records should be a straightforward process, yet I encountered unnecessary difficulty and was ultimately denied the information I requested. Clear communication and better assistance regarding patient record requests would greatly improve the patient experience. I hope the office reviews its policies and provides patients with easier access to their own records. read more

Will never come back they don't fix problems they make them !!!! Had a filling they told me they have to redo it they did went back for check up now I have pain in my tooth walk in no pain walk out now i have pain reminds me of the mechanic shop that brakes your car so you can go back and fix it with them ... nope not happening never will come back to them read more

Terrible service . I had fillings done and it came off within 2 weeks . Not recommending this place at all.

Our appointment was at 12 they took us in at 2. And we had told them that we would come and pick off papers and they said no. We had to cancel our other dental appointment because they were not giving out our teeth x-ray. And til this day THYE have not have them to us. And the dentist is really dirty and we had a cleaning there and did not do it good. My teeth looked the same as they were when I came in. I would not recommend this place read more

This review is only for the manager at the front. The dentist and the rest of the staff are kind, professional and very nice. The manager needs to learn customer service, I'm surprised the dentist hasn't fired her because after our treatment is done we aren't coming back purely due to how rude, mean and highly unprofessional the manager is. In the past when the clinic was running behind, we have waited and never said anything. But when we ran late coming to our appointment once, the manager screamed when we arrived and said "you're late!" It was highly embarrassing and we have never been treated like that. We also own a medical clinic - we don't talk to our patients that way. The manager has also made it difficult to facilitate routine antibiotic prophylaxis to be prescribed to prevent the risk of endocarditis in a patient with known heart disease. We have called our surgeon to prescribe it for us, this is insane. The manager needs to go. read more

Dr. Shah seems to be only interested in making money. I made an appointment for tooth pain and instead of treating what I needed. I got hustled into a teeth cleaning and some bs excuse on why my insurance won't cover it. & for my pain?? nothing because they can only offer "temporary relief" ?! WHAT?! As I'm in her exam room IN PAIN, she is talking to her friends about her trip to Alaska. TERRIBLE CUSTOMER SERVICE. read more

Came here for the first visit for a cleaning. The office apparently obtained wrong insurance record from my dental insurance, and showed me the estimate for hundreds of dollars. Despite me showing them zero patient copays right on my phone, they insisted that I pay at least for the X-ray they already did as the condition of any procedure including cleaning - which was also supposed to be free. When I told them that it must be a mistake and here's my insurance portal showing zero copays for both cleaning and x-rays, they told me not to come again and banned me from their office. read more

The first time I took my kids there for a cleaning, everything was great. Dr. spent time with each of my kids. But the 6 month follow up sucked. She rushed my 3 kids in and out of there like she was too busy to give the attention to the tooth cleaning, she was probably in with each kid 5 minutes. Not very professional. read more

**Edit because I'm appalled by the Manager Maria. I just had to have a CT Scan of my sinuses done due to trouble breathing and I was alerted that I had a seriously infected tooth that needed to be treated and was pushing on my sinuses (That this office I guess didn't pick up on?). I was uncomfortable with this office so I found a new office but MARIA the Manager literally refused to transfer my X-Rays! The front desk said I had to fill out a release form but apparently it had to be "Emailed only" I asked when they could send me the forms- Well they handed the phone to the Manager Maria and immediately it's clear that this woman has no customer service skills at all. She said how they were too busy and I said, "I just want the release form by the end of the day if possible (I WAS SUPER NICE ABOUT IT) and she literally told me, "We don't have to do anything" I told her that the new dental office said I was legally allowed to have my Xrays transferred, which are a lot- this office took 18 Xrays. She got incredibly snarky and said, "We legally dont have to do anything for 15 days, sorry" However she gets to bypass the legal amount of 15 days to comply because they're refusing to send me my release form! It's insane, I don't know if they're mad that I'm not coming back to them but now it's a dilemma because Maria actually said, "Let the new office take new Xrays" She should know as the owner of Destiny Dental that insurance doesn't pay for Xrays everytime you go to the Dentist! This manager is absolutely ridiculous and unreasonable. All I want is my release form but she found a loophole to avoid sending my Xrays in the 15 day regulation period... simply because I never received my records release..because she's NOT sending it. I talked with a free lawyer and they advised me to first to file a complaint with the state before anything. The fact that this person is the Manager/Owner is astounding to me and judging from other reviews, apparantly I wasn't the only one who had issues with her* I had such a weird experience that for the first time in a long time on Yelp I had to leave a review. I went in mainly because I chipped part of my front tooth. There was a wait but I've worked in a hospital most of my life so that part didn't bother me too much (although I almost had to leave because it was cutting into another appointment that day) However the awkward problems I ran into are, when the dentist fixed my chipped tooth which was just small on the corner of my front tooth, she literally put a small ball on the back of the front tooth with composite. My gums were numb so I didn't notice until a few hours later but she made it so big in the back of my front tooth that I couldn't close my mouth! I mean this literally, I could NOT close my mouth to chew, my back teeth wouldn't meet. I called the office a few hours later and I don't know her name but I thought it was the manager (but It wasn't, I believe her name was Cynthia but she was great) she was actually was really accommodating and nice about it. They told me to come in the very next day and they'd fix it. The dentist seemed visibly irritated when I sat down in the chair the next day and when she started removing it little by little, she'd say she was finished but I kept saying, "No, look I can't close my mouth" She finally removed the entire ball and to my astonishment, her exact words to me were, "Well every dentist is different but I put that on there so you wouldn't grind your teeth" I told her but I couldn't close my mouth but she just again said how every dentist is different. Another thing that was odd was, she said I had a few cavities in the back. When I noticed the numbers of the teeth in back (I wrote it down for my records) but I asked her, "Wait, I believe those are the teeth I already have a filling in?" She said no, it's a cavity. Well it was already getting a little late so I had mentioned that I'd prefer to wait and just do the chipped front tooth. The thing is, the dentist I used to go to doesn't accept this new insurance but he still takes care of my father. When I recently took my father to the dentist, I had mentioned what the dentist said and without charging me, he told me to sit in the chair and he'd look quickly....he said, "You don't have any cavities to fill" I asked if he was sure, he said, your fillings in the back are perfectly intact, there's nothing to fill and no cavities. I don't know maybe the dentist is just super swamped and in a rush but that freaked me out a little so I'd definitely be hesitant to ever go in there again. Plus I've had an awful taste in my mouth for week already (I had the composite last week there) and it started after the filling, I was told theres a chance it was cured all the way or a problem with the resin but at this point, Im just gonna explain the situation to the insurance and ask them to help me find another dentist who can look at the composite filling (chipped front tooth) she fixed. read more

She's fast but she hurt me left me a scar on my face and she kept leaving to help other patients in between . They tell you to give them 5 star review and they will give you things for it ! Sorry but she needs to be more clean and help one patient at a time . read more

terrible office, horrible upper management. OverwhElmer doctors with limited time to do dentistry. this office should be closed. Maria is a nightmare for any human she encounters. I can't believe they are still seeing patient collecting payments through Medicaid. This business is an example of it being acceptable to treat the less fortunate like trash. read more

It was my first visit for cleaning and examine, all staff are good, but I had to wait for a long time my turn after they made num. The doctor was nice, but I am not satisfy with my cleaning service. My teeth looks still dirty. read more

Been coming here for sometime now, each visit was pretty good. However today's visit wasn't the best, had an appointment for a cleaning at 3pm took me in shortly after. I felt like Dr. Shah rushed my cleaning and didn't take her time. It literally was like twenty minutes in and out. My past visits with her wasn't like this at all she took her time. Not sure if I will be returning to Destiny Dental. read more

I love Dr Shah in Niles!!!! I took my 80 year old Mother in for a toothache and she was well taken care of! My Mom had such a great experience she is looking forward to going back. That says a lot....... for my Mom has not been to a dentist in 20+ years! So thank you Dr Shah for being so patient!. Tracy and Sandra G. read more

I recently visited Destiny dental, Niles location. It was a bad experience. The office manager is very unprofessional and rude. I went for regular cleaning, which took more than an hour. Actual process was only for 20 min or so, rest was all waiting. Dr. is good but overall very bad customer service there. If you don't mind unprofessional attitude and long wait time, this place might be okay for you. Otherwise, save yourself and book somewhere else. read more

They wanted to charge me more than I could afford. I paid them plenty for the x-ray and left. For sure look elsewhere for dental care! read more

My family goes here all the time. We really like Dr. Shah, she is very good with patients. The manager, Maria, is profesional and understanding. It does get very busy at times, but it's worth the wait and the staff are very accommodating. read more

It has been quite a long time since I've written a 1-star review--especially one so heinous. After years of writing reviews, I have come to realize the damage reviews can cause and recognize that businesses are run and employed by humans who make mistakes or have bad days. My experience at Destiny Dental, however, was so incredibly horrifying that I cannot be silent. As you can see from my previous reviews, I had loved my experiences at Destiny Dental and those experiences really made me feel like I didn't have to fear visiting the dentist. Needless to say, I will never be returning to Destiny Dental. I called to make my biannual teeth cleaning appointment and decided to bring my fiance along as well. The receptionist I spoke to on the phone was wonderful and informative--letting me know that the last two dentists I had seen were no longer with the office. She assured me that the dentist I would have today would be just as great as the other two dentists. The first time frame she offered did not allow my fiance and I to be taken at the same time. I intentionally wanted to schedule our cleanings together, so that we could leave around the same time. I am acknowledging fully that I ASSUMED that if our appointment was at the SAME TIME FRAME, we would be seeing two different dentists (this is an important piece for later in the review). After taking his insurance information, she let me know that she would double check our insurance coverage and call us back if there were any issues--I assumed this would be done prior to our visit, seeing as though I booked two weeks in advance. I asked the receptionist what precautions the office was taking in regards to COVID-19. She kindly explained that the waiting room and each patient room was sanitized between each patient, and that upon arrival, we would need to call and indicate we arrived to confirm we could enter. They also provide a COVID questionnaire and check your temperature. I thought these were great precautions and I appreciated their effort. My fiance and I arrived for our 2pm appointments, called the office, and were told to enter. We were told to sit and wait. Because this was not my first visit, I was taken in first--with the temperature screening and COVID questionnaire, while my fiance needed to fill out paperwork. My teeth cleaning was not as enjoyable as previous visits. The patient room seemed dull, in need of updating, and essentially lackluster. My dentist was kind and informative; however, she seemed to be in quite a rush and rough on my teeth. This is understandable though, because as it turns out, she is THE ONLY dentist in the office. Clearly, she is overworked with the sheer number of patients she is seeing back to back. Anyway, she finished my cleaning around 2:40pm, I received my goodie bag, and I went back into the waiting room, expecting my fiance to come out not too long after. About 5 minutes, the office manager came out and asked if I was waiting for something--I told her I was waiting for my fiance. Afterwards, I realized that the office staff was murmuring about not being able to get ahold of my fiance's insurance information and a lot of confusion. I was under the impression that my fiance would be finished soon because once again, if we both have the same appointment time, it is LOGICAL to assume that we would both get a cleaning AT THE SAME TIME. But hearing this insurance issue, I texted him and told him I forwarded him his insurance card, since the front office seems to be having issues with it. His response was "Well, I hope I'm not just sitting here because of it"--meaning it has been over 45 minutes since our arrival and he did not even begin his teeth cleaning yet. Meanwhile, the office is still scrambling to figure out his insurance--which I was told would have been figured out prior to our visit. And patients are in the waiting room not being able to be admitted because their temperatures are too high...because their AC isn't cold enough with the bright sun shining through the windows...or maybe because they have COVID hmm... Speaking of which, in the span of 30+ minutes I was sitting in the waiting room, not a SINGLE surface was disinfected nor cleaned. Fast forward to 3:15pm--it had been an hour and 15 minutes since our arrival and my fiance was still not finished with his cleaning. And this is where the World Star Hip Hop situation begins. Admittedly, I was already stewing in frustration that they did not take care of his insurance and that his teeth cleaning was taking so long. [to be continued] read more

Don't waste your time. Don't go here. This place did very poor dental work for my elderly mom.

one of the most rudest places. they make up lies make u pay for everything even if u have insurance and say you insurance don't cover. they say your threatening people when u want to speak to higher management. not a place to go to at all. read more

I had a tooth ache and decided to go here because it was near my house. The young dentist I didn't get her name was very rushy acted as if she can only speak to me for 35 seconds. Its almost like make a decision now or get out. The final decision was to come back in 2 days and get my tooth pulled. I was so freaked our couldn't sleep for 2 nights. Had an appointment at 6pm on a Thursday to pull the tooth. Got seen at 7pm an hour of waiting. The dentist came in and I told her I wanted a second opinion and it didn't go well from there. Long story short I paid $100 to go see a specialist for a 2nd opinion and honestly he said my tooth was fine. I'm so done with destiny dental.save your money and time because you will get rushed to make a decision, to talk, to get out. read more

This was my 1st visit for my daughter and I, it will be our last. The Assistant was very rough in taking x-rays and the Dentist who cleaned my teeth was more concerned with being fast! I still feel stuff on my teeth, it wasn't a very through cleaning. I was previously in the Dental field for 20 plus years and so I know the difference. read more

Destiny Dental has a lot of potential. But one bad apple makes all the other apples bad. The one located at Niles, IL has amazing doctors and front desk people are sweet. EXPECT FOR FRONT DESK MANAGER (Maria) If you read the reviews going all the way back 5 years ago. You'll notice a pattern with this person. I've made multiple reviews so the company themselves can look into it. I wouldn't have made a big deal if they didn't drop me as their provider on Jan 16 AND THEN kept charging me the next month, even though they dropped me and still taking from my account , when I was told they will refund me everything and still harassing me by taking money in my account I didnt have and a service that was never provided. I'm sorry for the people that work there and have to deal with this situation that Maria keeps putting them through. Like I said, has great potential, just that one bad apple. Is it worth it at this point to deal with someone's behavior and keep dealing with this occurring problem, versus thinking what's best for the patients? Then that alone should tell you something about the company. Good luck. Be more professional and have a little more empathy for your patient's. Thank you. read more

Far from recent. Loooong overdue. I agree with Julia C. The treatment from the new manager Maria Caballero led me to do a 360 and walk out quickly. However, I really should be thanking her. I found a fabulous dental office that I refer regularly. Who knows how many thousands and thousands and thousands of dollars per year her rude and discourteous behavior cost her office. But, then again, they are a big company. Who cares about one potential patient, right? read more

This facility seemed to have good reviews based on the stars however upon calling they are extremely rude. The lady at the front doesn't know to properly speak with patients. I seen other reviews on here about Similar Confrontations with someone at the front that went bad. Unsure if this is the same lady being nasty or just all of them are rude. I would never take my kids back or recommend this facility. read more

This isn't the first time I've had a bad experience with this particular dentist. I had an appointment for my son and daughter and they refused service for being a little late even though I told them it was a much needed appointment since their teeth were hurting. Also, they have always been rude (pretty much every time we went there). They do not have good customer service at all. read more

I've never been so disappointed in a place that sees children than Destiny Dental. This place is always running 30-45 mins behind. The always prick my child while taking bands off her braces. Almost poked my daughter in the eye with their dental equipment. They extended the time frame to continue billing insurance. HORRIBLE PLACE NO COSTUMER SERVICE SKILL. Also the people in the front were not trained, everyone establishment is rude. DO NOT TAKE YOUR CHILD HERE read more

I do agree with this post before, by Isabelle made on google and the one made by Felice, the manager Maria C. claimed she spoke to my mother and she never did, I know for a fact because my dad's number was put under both my mother's and father's account and had that changed today. She never explained any pricing or having to send crowns back to the lab for my sister. She reveled information to me in regards to my sister's issue that she should of spoke to my mother about or not I until I give any sorts of documentation of how I am a legal guardian, which I have not given. Which is a violation of HIPPA. Both the manager and the front desk lady were super rude and said, "No i don't think YOU get my point" in a rude tone when I explain to them what I was misinformed on and how the dental assistant gave me the wrong information on who can bring my younger sister to appointments. I had to to tell the manger stop speaking to me like I was someone stupid and had to establish that I was educated and how practices should work in order for her to speak to me right. And I shouldn't have to do that, if you're a Doctor, you should follow the professional code of conduct. The only doctor that was amazing there was the Indian doctor that I saw, she was very professional and sweet. I started coming back to this place because I used to come here a lot growing up, but it really changed once it was bought out by this company, they even provided me with poorly made replacement retainers that costed me $300 and didn't even cover the entire tooth of some of my teeth and it broke so quickly, my teeth have started to shift, who's going to fix that? Thus, when I had my PPO insurance through my job I never experienced such unprofessionalism from a practice in my life from doctors downtown Chicago. Last time I went I was suppose to get some sort of fluoride treatment and the other person brushed it off and said they weren't going to do it anymore because it isn't that important. I'm sure this place commits insurance fraud too. Is that why they have a no cell phone policy? I just remember seeing this sign today, that's pretty odd. I will be following up for a fact with the ADA/CODA about compliance, so shocked by how this practice operates when treating patients by yelling and screaming at them and dismissing us from their office because they are simply wrong. My little sister came out crying from the practice today, so sad. It seems pretty common that the manager has anger issues and are expressed upon in multiple reviews. The manager also claimed she's a dentist, I can't even find her certification anywhere on IDFPR. read more

If I could give no stars I would. This place used to be amazing when it was Dental Magic. Super sweet receptionists and hygienists. Caring dentist. All of the old employees seem to have left or been let go since Destiny Dental purchased the business. Now they hardly greet you almost to the point of being rude. There's no care bag like most dentist offices give - no toothbrush or floss. They try to get you out as quickly as possible. And they lie about having cavities. All of my coworkers and I used to come here because of the convenience and the care, now we are all leaving to nearby Old Orchard Smiles. I DO NOT recommend this place. Save yourself the money and time and go elsewhere. read more

I hate going to the Dentist, however this place made me feel comfortable and excited about each of my every visit. The whole staff is friendly.. My doctor is amazing. Big thumbs up. Thank you read more

First off i will recommend everyone. The experience was definitely amazing, the staff is very friendly and efficient. The rooms are comfortable, clean, and the wall tv put me at ease. My dentist was attentive and knowledgeable she gave me options and advice. The manager welcomed me to it's warm and cozy feeling. This is probably the greatest dental experience. Thank you .. Dental Destiny read more

Very unprofessional the staff was nice but the manager was rude a quickly ask me to reschedule my appt do yo a bill issue they forgot to give me on my last visit. The rooms are never as clean as they use to with the new owners there was a piece of hair in on of the trays. Before I even said anything the girl move me to a different room saying the air was not good in that room. Never again will I go back to this place. read more

My experience at Destiny Dental in June of 2022 was really positive. I filled out an online request for an appointment and received a call that same day. The person on the other end of the line was very patient with me, waiting for me to access my calendar in order to select an appropriate time slot. When I arrived on the day of the appointment, the person at the front desk was friendly and efficient. I waited only about 10 minutes before an assistant called be back for X-rays. She too was most patient with me when my gag reflexes surfaced during rear teeth x-rays. I saw Dr. A who was kind, but professional. She listened to my concerns and performed what I believe to be good work. Thereafter, she referred me to an oral surgeon who was booked 6 months into the future. However, because of the comments she wrote on the referral sheet, I was seen by the surgeon the following week. I had nothing but a positive experience and will certainly return to this facility. Thank you! read more

They always clean my teeth so good and gently too. I like the numbing gel used before to clean my teeth!! Best of all I never have to wait longer then 10 min to go in. The staff is very friendly and the office is new and clean. Also they DO give u a care bag unlike the reviewer below said . read more

What a great dental office!! Everyone is so nice, the receptionist girl Corey is so helpful getting me appointments when I need them (even on short notice), and is very knowledgeable about the services they do. Christina is the dental assistant and she is awesome, always checking on you and making sure you're comfortable, and she's really good at x-rays and polishing during cleanings. The doctor lady is amazing and does a great job, she really knows what she's doing and makes you feel relaxed. Definitely would recommend people go here for your dentist, best one I've been to! read more

I just received my dentures today I love them they are beautiful. I just want to thank the whole staff for being professional. The service was excellent. Thanks guys Sharon read more

I was so scared to get my wisdom tooth pulled. Dr. Saima and Patricia made my visit so easy. They explained everything , and had the best dentist chair manor I have ever experienced. Kind. Gentle. Patient. read more