Against my better judgment I used this company to relo me and my spouse to ATL from Maryland. It was by far the worst experience moving EVER. It went very smooth up until they had our belongings on thier truck then told us the cost was nearly double what they quoted. How could a quote be that far off. We called the customer service agent BRANDON, who turned out to be a phycho who yelled and spoke over us with no remorse. On top of the additional costs, the delivery date took 10 days longer than they said it would. Lastly, if you decide to use them after all of this at least get the additional insurance because 1/4 of your things with be broken, lost or damaged. Do yourself a favor and find another mover. It can't get much worse than Destiny Van Lines. read more

In preparation for a move, I did my due diligence and started early looking for quotes from VA to NJ. I spoke with Brandon at the beginning of June and after going through my entire apartment he quoted me a really good price and so I put down the deposit on June 10th. I was promoted and the move to NJ was finalized for July 25th, but later changed to July 31. Originally I didn't have an actual address, but informed Brandon that it would be near Summit NJ. Let me add, that before I gave the deposit, Brandon contacted me literally 4 times in a matter of a few hours to book me because he apparently was eager to do business with me. However, after today's experience, that doesn't seem the case. Literally, I have at least 20-25 communications with him via phone and email and any time I had additional info, his response was "no worries Mr Coleman, we'll take care of it." Well today the movers show up and walk us through the "estimate" and stated that Brandon logged it as a "local" move, even though it was over 200 miles, and that the job would cost at least $600-1000 more than quoted. However, I have the original quote which states it's a long distance move, even though the quote that was brought to me said local. After several attempts to reach Brandon, Tony, the actual mover, finally spoke with him. Since Brandon had not responded, Tony gave me his cell number, so I called. Brandon answered very irately and stated, "Mr Coleman, you can take it or leave it. You can call my boss and speak to him about it. I'm not going to argue with you. It is what it is. I said, "This can't be the same Brandon I've spoke with all this time," and he told me to have Tony, the mover, call his supervisor, the name was Gavin or something of that sort. I asked him if he could call and he said no, so I asked him for the number and he gave it to me and hung up. Of course, the manager NEVER answered my call, returned my call, or obviously gave me a quote of any kind. After calculating the distance from the truck to my apartment, Tony the mover, told me to give him 5 minutes to call the manager and stepped outside to "call." About 5 minutes pass and I walk outside and they're gone; like completely gone, didn't call to tell me anything; no truck, no Tony or his other two workers. I call Tony back and he said he spoke with the sales manager and he told them not to do the job. When I asked him how much he quoted, he stated the manager didn't have a quote. When I asked him again, he said the manager quoted another $1000 and based on our conversation he made the decision that we weren't going to pay that and left without prior notice. Of course I call Brandon AGAIN and he rushes me off the phone, says my refund will take three days, and hung up on me: tried the sales manager again and to no avail. Literally stuck in an apartment right now with a packed house and no movers on the day I'm supposed to be out and the day I'm suppose to sign my lease... Irate is an understatement!!! I can't give a 0 out of 5 for this, but it's a 0 all the way around and will continue to express my discontent via social media until someone from their corporate facility calls me. Ryan read more

No star, We have move a lot because of nature of my job. They moved our furniture from Washington DC to Hollywood, Fl. They called on Sunday and said they are here. Demanded cash before unload our furniture. After they got paid, they demanded to pray since they were Moslem that was fine we thought such a honest crew. When they unload half of the furniture was missing,specially a very expensive Persian carpet. We got very upset but since we had bought insurance we thought we have some relief. It has been a year many e-mailes and phone calls have gone with no help. read more

DO NOT USE THIS MOVING COMPANY. I have moved around a lot and have used many different moving companies. This is by far the worst experience I have ever had with a moving company. I booked my move with Destiny after getting quotes from many companies because they gave me a good price and good schedule. I spoke to Chris who booked my move and confirmed the pick up date. My move was scheduled for Wednesday between 7am & 9am and I called Chris to confirm the date and time several times on the Monday before the pick up was scheduled and was assured that the movers would be there at 7am sharp. Despite confirming multiple times they did not show up for my pick up. I called Chris after waiting for the pick up for over an hour and he told me to call Tony, the driver. When I spoke to Tony he was still in Maryland even though he should have been in Philadelphia an hour ago. After speaking to Tony I called back Chris and he did not answer my call. At 11:20 that morning I received a text message saying that Destiny had canceled my move and was issuing me a refund. DO NOT USE THIS MOVING COMPANY. I legitimately made a yelp account to write this review and save you from the horrendous experience and lack of service that I had with them. read more

I think all moving truck companies do this. They lowball you on the estimate and then once they load up, they deliberately loosely pack the truck so they can charge you extra $7/cu ft of space your stuff takes up. Then the truck driver that has all your stuff keeps telling you he's 30 minutes away for a day and a half. I hired Destiny Van Lines because I liked Chris the guy gave me the quote. But in fact they have really bad ratings on Yelp and on BBB. Hiring a moving company to move your stuff may be easier, but you have no control over when you'll get your stuff and you'll for sure end up with broken stuff. Moving itself is stressful and expensive and even more expensive and stressful when you hire moving companies. If I ever move again, I will move myself and not rely on these moving companies again. It must be a lucrative scam for them, for there are just hundreds and thousands of trucking companies that exist to take people's money and laugh all the way to the bank. Save yourself some money and move your stuff yourself. Never trust trucking and moving companies with your stuff. They will overcharge you and hold your stuff hostage until you pay extra. Moving yourself is harder but in the end, you have control over your stuff. read more

I also got burned by Chris the company rep. Contracted on 5/15/16 for a move from MD to LA on 6/4/16 for a friend. On move day truck had other items to be delivered to PA and said they could not take all her stuff. Although supposedly from Chris she was "priority" and first on the list.. Subsequently he claims his guys had to take another job and hung up on my friend. What a rip off!!! I have also filed a complaint with the FMCSA. read more

Worst movers. The came on time. After that it was a nightmare. First the charged me $150 extra. $75 for some "75 feet distance fee" which I was never informed before. On top of that they also charged me $75 for "elevator fee". When i told them this was not quoted to me, they were rude and told me to pay up or they will leave. So when you have everything set up and have an airline ticket ready for next day, you cannot have your things not moved and find another company. So i had to give them the extra $150. This is not it, they charged me $75 for destination "stair" fee, which i understand. however they gave my stuff to another moving company "american movers and storage" without telling me. That moving company was much worse. They charged me the "stair fee" again and told me to pay up or they will leave my stuff downstairs. and to get a refund from destiny. half of my boxes with damaged and broke. seemed like they were thrown. The TV table was broken into half. now no one would take responsibility. Not to mention that they told me they will weight my stuff and i will be charged according to the weight. however when "American movers and storage" showed up, they did not know anything about the weight and charged me for full weight which was way over estimated by the first company, but i was told repeatedly that dont worry they will charge me less if weight comes out to be less than what was quoted for. These are kind of people who would jack up the fee when they see you are desperate and still wont deliver the service. horrible service, stay away from them. read more

I booked destiny van lines a whole month and a half early to move from VA to AL. On the day of my move they never showed up. Then they called and said it would be the next morning from 7am to 9am. Again they did not show up until 630pm. Once they got here they went up on the price by $400 and I could not afford that. I was quoted one price, the driver had a different price and the owner said he would not move me for the price I was quoted. Needless to say I was screwed! I would definitely not recommended this company. They are not upfront with their clients and very very unprofessional. Do your research when it comes down to long distance movers. Destiny van lines are unreliable and definitely are not customer friendly. On top of all that they kept my deposit when they were the ones who breeched the contract. Very disappointed and frustrated!!!!!!!!! read more

Used this company for a long distance move. The agent was more than attentive (multiple phone calls) while trying to get my business. After he did, communication was difficult. He neglected to tell me that there is an origination and destination fee that was $200 more than the price quoted and agreed to which, was due at the time the loaders came. They were 2 hours late on the day of the move and I could get no commitment on when the load would arrive at the destination, but verbally was told 2-5 days......it took 11 days. They also operate under the name of USA Relocation and if you search that name under the Better Business Bureau, a RED flag appears cautioning users that attempts by the BBB to contact them has failed, that their number has been disconnected and the address listed is no longer valid read more

Against advice from another more expensive company I decided to use this company to move from across country. After months of being courted by a THOMAS I was finally spoken to by a CHRIS, a couple of days before my move, who claimed that Tom was out sick (even though his voice had randomly disappeared from his voicemail). I was screamed at, interrupted, bullied and berated on the morning of my move - for not reading my contract therefore not anticipating all the extra charges they started discussing with me the VERY morning of my move as I waited for them in my storage unit. Luckily I was able to escape only losing my allegedly "fully refundable" initial deposit of $52.50. Seeing all the reviews now that I should have read up on earlier, I think I made out really well losing only 50 bucks instead of being scammed and tortured further after I had entrusted them with all my belongings. Glad my relationship ended with them BEFORE they had my belongings and held them ransom. Moving is stressful and expensive enough. Pay the extra money to have peace of mind and not deal with scammers. DO NOT USE THEM, you have been WARNED. I need to find new movers now, but I am clear I dodged a bullet. read more