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    Details The Salon Professionals

    4.8 (8 reviews)
    Closed 10:00 am - 6:00 pm

    By appointment only

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    Haircut

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    SEPHORA

    SEPHORA

    3.0(48 reviews)
    2.8 mi
    $$

    I had a very disappointing experience at the Sephora location in Buford, GA (3333 Buford Dr)…read more I came in with a friend to purchase makeup to donate to girls in the community who cannot afford products for prom. While on the floor, Nickky was amazing--very helpful and professional. However, at checkout, the card machine malfunctioned and showed my payment didn't go through. The cashier then loudly and sarcastically told me to "check my funds," which was completely inappropriate. Other employees laughed, which made the situation even more embarrassing. I spoke with the manager, Asia, and she showed no concern and walked away without addressing the issue. Because of how I was treated, I returned everything. After leaving, I checked my bank account and found I was charged twice--confirming the issue was the machine, not my card. As a healthcare professional, I value professionalism and respect. This experience was unacceptable, embarrassing, and disappointing--especially given I was shopping to give back to the community. I hope this location takes accountability and improves both customer service and management response.

    I usually get pretty overwhelmed at Sephora and feel like a total imposter. I'm still pretty…read morenew/beginner level when it comes to makeup so I was completely lost. However, then comes my hero Dana. She was absolutely amazing. She was patient, informative, and helpful. She truly went above and beyond. I didn't feel pressure to purchase anything and she provided me options. Again, I had no idea how certain things work and she reassured me. I honestly could write more but all this is to say she was fantastic and I couldn't have had a more better experience

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    Details The Salon Professionals - hair - Updated June 2026

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