Giving Apria 2 stars, which is higher than its 1.5-star average on here …read more..
I started my CPAP journey - and I do mean JOURNEY - in early February 2022. I was having problems sleeping and I did both a home test and overnight test and was diagnosed with mild sleep apnea (AHI's of 5.0-8.0). There were two providers who work with Beaumont hospital, Apria and another, and I chose Apria, based on their Madison Heights location (I live in Troy).
On May 19, I was hit with a $416 bill from them on my credit card - it was the $315-ish for supplies, which I *was* aware of and knew I hadn't been billed yet, plus $37-45 per month for the machine. I called them to ask for an itemized bill, and they didn't know why May was $45, and February/March/April were $37 - their call center said something like "supplies," but the supplies are all billed separately, so I don't know why.
I didn't have a titration study (where I could try on various masks) until 2-3 months into using a CPAP, and Apria will only ship you ONE other mask for free, during the first month of having the CPAP, so that was also a struggle - I chatted with one of their reps and he recommended a nasal pillows mask, which I tried and initially liked, but the blowing output (same deal on the nasal mask, too) was hard to get used to.
Apria also has no way to contact them online - you have to call, and if you select Billing, they route you to their call center. I asked them numerous times if my insurance would cover the CPAP supplies and they said they weren't sure, that they had sent the bills to my insurance and hadn't heard back - I called my insurance (BCBS) at that time, and they said they hadn't received anything from them.
The only reason I am giving Apria 2 stars instead of 1 is because they do allow you to speak with sleep specialists about the masks, for free, which I took advantage of once. However, the fact that they never gave me any billing information, except for the initial $315 bill (which they didn't charge me until MAY, for some reason, even though we talked about it in February), and the fact that their way to contact them is so poor, warrants a two-star review from me, unfortunately.
I've chosen not to continue on my CPAP journey because it's been a major struggle (obviously a personal thing, and not Apria's fault), and I returned the machine to their Madison Heights location on June 8th - hopefully they will not charge me for the month of June, as I was assured on the phone recently, because my billing cycle resets on the 8th of each month.
Oh and less than an hour after I returned the machine, I got an automated call from them, asking if I need more supplies. *facepalm* And apparently on June 6, they left me a voicemail reminding me I'm picking up equipment from them tomorrow (June 7) ... Except I was RETURNING equipment, and it was June 8, not 7th.