Horrible experience from start to finish. What made it worse was that the esthetician doing my…read morefacial was clearly sick--sniffling and congested the entire time. Shortly after, I ended up getting a cold and a cold sore, and now I'm left with a scar on my lip. My daughter also had a terrible reaction--she broke out badly after her facial. Because of all this, I canceled future appointments for my family, and instead of showing any concern, they charged me a cancellation fee. Customer service and management are worse than the service they provide. As a physician, I take hygiene and safety seriously, and this place completely missed the mark. I will never go back and would not recommend it to anyone.

Lauryn is the BEST!! I would ask for her at either north side or Cary street. I can't say enough…read moreabout her manner and gentleness

Look no further, this is the best waxer in the Richmond area. Erica took great care of me. I had…read moresome unruly nose and ear hair. She was able to quickly remove the hair with minimal discomfort. She suggested I give my eyebrows a clean up. What a great suggestion! I was beyond satisfied with the result.

Erica is great! Brand new to VA and she made me feel comfortable and so happy to find someone…read morenearby who offers hard wax. Good location. Great atmosphere.

This place offers lash and brows tinting, waxing, cold sculpturing, facials and body treatments! I…read moreliked how Melissa was able to take me and my sister for a last minute appointment. When I saw that she had a, "Love my BFF Couple's Facial" package, I knew I had to try it out with my sister! The waiting area had such a vintage and welcoming feel. It had Audrey Hepburn displayed around. Melissa handed out a clipboard for me to fill out. It's basically yes/no answer asking if I'm allergic to so and so, or if I'm on medical, you know the basics, so she can get to know our skins. After completing the form she let us keep the pen because her business card would end up being thrown away or lost. It was a nice idea that her pens was like a business card with her info on it. She reassure us that her facials products are safe for even sensitive skin like me! There's a two bed set-up and one by one my sister and I go into the bathroom to change into comfy robe and choose what bed we get to relax on. She ties our hair back with a band and plays soft piano music. Melissa told us that we can either chit chat or relax but once she start putting on the face mask. I was already falling asleep. I enjoyed the hot towels being applied to my face the most. To my surprised she was working on my sister and me at the same time! I thought there would be another staff but it was just her. She was constantly washing her hand after the clay mask and switching back and forth. I'm not sure if she washed her hand after applying lotions on my sister and then massaging my face; which is a sanitary issue. Overall: The atmosphere was relaxing! Melissa was nice and very knowledgeable about what she does. She gave amazing facials and booking with her is very easy online. What I didn't like was the, "BFF Package." I felt like I was waiting for a awhile until she got to me and then my sister. She didn't do any exfoliation or blackheads extractions with this package. If she got another staff the experience would be better. The facials lasted an hour for the both of us. Meaning I got 30 minutes worth and so did my sister and we paid $60 each which is pretty expensive if you ask me. I know we can get facials somewhere else for cheaper. I'm sure one on one sessions would be a lot better than her working on two people at the same time. She's worth checking out if you come alone!

The office colors and decor are warming, but not comparable to Melissa. From the moment I walked in…read moreI felt like this was my friend that I hadn't seen in a while and we were catching up. She's friendly and that was important as this was my first experience with an aesthetician. She not only showed me everything in her office but she explained step by step what she was doing so I'd understand. She encouraged me to call or text with any after-care concerns. On my way to healthier skin...

LOVE LOVE LOVE THIS PLACE…read more I've been struggling for the longest time with acne until I found the best facial spa in Richmond. The concept of this facial spa is you pay a set price and whatever your face needs, will be part of the facial. I respect this, because I don't have to worry about "add-ons" and feel I'm getting my money's worth depending on what it needs. The aesthetician who does my facials is Summer, and I definitely recommend her because she really extracts those THINGS FROM MY FACE. I feel super satisfied because I genuinely feel clean. If you get a chance to check this spa I recommend booking with Summer asap because she gets booked for months. The facials I believe are $120. SUPER CLEAN AND WORTH IT!

This is such a cute and inviting space! I've known Chelsea for years, so super proud of her…read moresecuring her own spa. The waiting area has a nice ambience with the bench-to wall seating and twinkling lights throughout. Even the bathroom here is gorgeous, and can't say I ever say that,yet alone mention in a review. All of the staff here are friendly and personable. I've had facials and waxes done here, and am always happy with both services. I've received services by Chelsea and Kat so far. I love the fact that skincare here is not just a blanket service. They truly customize your facial to your needs and skin type, and discuss use of the products you already have at home-not a hard sale to buy products there. One thing I like here is you will never have a service rushed. They don't overbook and aren't running back to back where you give the unassuming person in the lobby a look of guilt that they were waiting on your service to end, and feel bad. Nope, not here. This may be due to the fact you must call to make appointments. At times, I wish there was an online booking system, but totally understand it once I get quality service in my appointment. I highly recommend Luna and receiving services by any of the team is sure to have you happy and returning!

"Alyssa, thank you for encouraging me to get the infusion before my trip!…read moreHere's an interesting fact about the immunity infusion- I feel great, but someone else on the trip was in the hospital with a 104° fever, and another person had a sinus infection. I was with them the whole time, dining and going to a convention, yet I have no symptoms at all! I will be adding this into my future travel expense when planning any trips"

Stephanie and the staff at Jolie aesthetics are so welcoming and knowledgeable. Stephanie is…read moreamazing at what she does, and you can tell how passionate she is about helping people feel their best. Cannot recommend Jolie enough!

Gorgeous building and Kimberly is the best with pedicures! My damaged ick toenails look so much…read morebetter after only two appointments. She is a miracle worker. Kaydee is a master of the colors! Haa! Yes--she worked wonders with my hair. It had a while since it had been cared for and after her work it looks fabulous. She also had the great idea to give me "ghost roots" which HELLO look cool as hell. Everyone sticks their nose up at Petersburg because it's not so well to do like Richmond or Henrico. PSSSHHH! (as Ed Bassmaster would say) Apothic in Petersburg is where it's at! The atmosphere is relaxing, positive, and staffed with creative stylists who listen to their customers and know how to make people look and feel fabulous.

I looked up many places and reviews for a pedicure in the Petersburg colonial heights area that…read morewould be a relaxing and personal experience. I am not a regular pedicure customer and had never been to apothic before. The reviews were good and honestly they had the best time opening for what I was looking for. The inside is beautiful; set inside the old Hiram Hanes Edgar Allen Poe house in historic old town Petersburg it really has a rustic vibe. It's spring time and the fresh flowers everywhere were stunning and really lifted it up. There is a little boutique in the front. A little out of my price range but some nice dresses. I was greeted promptly and guided to the mid section where my nail tech took me almost 30 min before my appointment time. I was early and she was ready. Kim did an amazing job and we had a lovely conversation. She is very down to earth, accommodating, and kind. There's only one chair so you aren't sitting in a row of strangers with their feet soaking. Preferable. The chair is very comfortable and has a massage panel. She cleaned up my eyebrows as well, asking questions about how I'd like them etc. overall a very positive experience in nails. Did not get my hair done. If you appreciate the 1 on 1 with some stuff to look at, this is it.

First time experience at Hello Sugar. . . Received a great value for Brazilian and Underarm Wax…read moreservices. Unbeatable price for the market which can't be compared to any other deals I've seen online for the area. S/O to their promotions/marketing team! Joanna is a sweet young lady with good talking points. Genuinely interested in who you are and getting to know you better. I'm used to receiving a one pull method of hair removal - where all hair comes off on the first rip. She did go back over multiple times in her technique. I do feel like her waxing handle could be a little better in navigating consistency and tackyness but truly feel that she gave the service her all overall. She has great potential to hone in on her craft and technique to really nail it. Aftercare process was a nice touch. Love the products that were used and her genuine care in making sure you felt okay start to finish.

I had my first facial at the new Bare Beauty spa in Mechanicsville. It was wonderful and my skin is…read moreglowing! The spa is beautiful, clean, relaxing and spacious. They offer a full range of beauty treatments, so treat yourself and pay them a visit. You won't regret it.