Empire AV responded quickly to my inquiry about setting my hard-of-sight mother up with a voice…read morecontrolled system in her new home. Eric was incredibly communicative and was able to get her on the schedule almost immediately. The install was seamless and he was incredibly patient with my mom in setting up the system. Very good experience!

Empire Audio Visual did a phenomenal job installing a home theater speaker system in my home. From…read morestart to finish, they were professional, prompt, and clearly experts at what they do. They offered thoughtful guidance throughout the process, worked efficiently, and left everything spotless. Best of all, the system sounds incredible--it totally transformed my space. Their pricing was very reasonable for the quality of work, and I wouldn't hesitate to use them again. Highly recommend to anyone looking for top-notch A/V installation

I've used HPC for about 3 years and have had an excellent experience at every point. If an alarm…read moregoes off, I get an immediate response; I've had 2 painless service calls where the issue is resolved and they educate me on how to be self-sufficient which I appreciate. I would have no issue recommending them.

We originally contacted this company on behalf of a high-profile client. They came referred to us…read moreas "experts" for Control Four systems. The first issue we had is that one of the staff from the company started alleging that equipment was missing and/or had been stolen and that this was a cause of the problems being experienced. It was later discovered that this was not the case, but not before getting the client's wife very worked up over thinking items had been stolen from their home. After their visit and upon their departure, not one thing had improved, in fact nothing had changed, and the client was instructed that someone with "more experience with this system" would return. At the conclusion of the second visit, the system still did not work properly for the client, specifically, their TVs, which were an issue from the start, still did not work. We eventually had to contact the original installer to rectify the issues. Upon the original installer's departure, he made some less-than-complimentary comments about the work that had been done by HPCSE in an attempt to fix the problem before he arrived. When presented with a bill for in excess of $1000 for effectively accomplishing nothing, we explained that we would be hard pressed to have our client pay for these services since, as we told them, "at the end of the day, and while you were/are purported experts with Control Four, the system, and the house, were in no better shape after your visit than they were before." As we indicated to them, "Given the type of clientele we service, we would never even have a company visit the client's home unless that company had specific expertise that would prove beneficial to the client; While we thought that going in, that did not prove to be the case in our experience." We ended up paying less than $250 to have the original installer rectify all problems and, when we asked HPCSE for a reduction of their charge since they were not, in fact, experts on Control Four, and since not one thing had improved after whatever work they did, they stonewalled us and refused to offer any discount. The only response we received was that the owner reviewed the account and that they had come out on a weekend so they felt they were owed the money. They then continued saying that the only reason the original installer could do what they couldn't, and for only $250, is because the original installer had "locked out the system" such that it was "quick and easy" for them to gain access. Well, as we replied, once they realized the system was locked out, and since they represented themselves as experts with Control Four, they should have stopped right there rather than wasting time and running the clock on their bill when they should have known they were never going to be able to fix anything that was wrong. We were unhappy with the time they wasted without being able to address any of the problems but even more so by their refusal to work with us on their grossly inflated bill. Would not do business with again.

Terrell at Premier Lighting installed a Lutron system with automated shades at our home in North…read moreRichland Hills. He listened to our needs, made sure we stayed on budget, and communicated throughout the installation. My wife and I found him to be a person of character.

As part of a big kitchen lighting and popcorn ceiling removal upgrade to our older house, Premier…read moreLighting Solutions installed 20+ LED can lights, multiple Lutron switches, under-counter LED lighting, and even installed our new chandelier. They worked in coordination with our painting and drywall company, coming multiple times to make their job easier and to minimize the time we had to live with paint and mess from the popcorn removal. The smart use of technology meant that there where no new wires or holes in our walls. Not only did we get some great new technology, but also saved money over a more traditional installation. Premier Lighting Solutions performed multiple smaller jobs to add all the existing lights in our living areas to our Lutron network, and now we have numerous options to control different zones and create moods throughout our house. All and all a great job.

Chad of Pure Media Systems helped me buld my home theater from design to installation. He patiently…read morespent a lot of time with different equipment options to come up an equipment configuration that max the video and audio experience within my budget. These are all done before the contact was signed. Throughout the design and installation, he is very passionate for his work. I really enjoy the home theater Chad built for me. I would strongly recommend his service to anyone who would like to have a home theater they would enjoy.

We worked with Chad in performing some media and internet upgrades during our remodel. He did a…read moregreat job with the process from start to finish. First we discussed our goals for the project and he put together a solid plan with really good recommendations. Chad was flexible in trying to find a home for our networking rack and worked with the designer and contractor to determine the best spot. There was a lot of work done during the installation, but Chad and the team made it look easy. He walked us through the best speaker and TV placement. He also worked with us on determining the best spot for new Wi-Fi access points to improve signal throughout the house. Chad took care of all the inventory and brought it to the house when construction was complete and they could start. Besides all of the installation knowledge, one of the best things that Chad does is the post-installation videos. He made a series of how-to videos for us as a reminder on how to operate the new equipment. Thanks again Chad for all of your help with our new media setup!

I use them for 3 of my properties. Very happy with their personalized service and the app and…read morehardware too.

Purchased a new home in McKinney and needed to get my dormant security system up and running for my…read morewife's piece of mind. Jason assessed our needs and delivered prompt and excellent service. I highly recommend Protectus!

Wow. Just WOW! If I could give additional stars I would! Johann and his team were able install…read morea motorized TV Mantle Mount on my tile fireplace, and also patch a hole left by the versa box that was originally placed by the builder. They did a beautiful job! Johann answered all my questions from start to finish, explained things in a way that made sense to a non-tech person, and never made me feel stupid for all my questions. My only wish is that I had found him sooner. I had purchased the wrong equipment, wired my house wrong, and installed a versa box which left a hole in my fireplace (all because Tollbrothers had rushed me through the process or frankly gave me the wrong info to start). Johann never acted frustrated that he was dealing with a less than ideal situation. He never showed frustration with the situation, but simply offered me astute work-arounds and solutions. It's obvious that he takes pride in his work and his craft. You can tell he truly enjoys finding solutions and making customers happy. Moreover, it was obvious that Johann takes great pride in the incredible team he has built. Communication between him and all his team members was seamless. Each of the four members that showed up for the install were not only knowledgeable, but they were also kind and respectful. They treated my house with care, cleaned up any messes from the install, and asked if there was anything else they could do to help. Not once did they make me feel rushed for asking questions. It's clear they love their jobs. Expect to get excellent service, immediate and clear communication, and fair prices. I called three other companies who were not as knowledgeable, could not do the job, or did not provide great solutions. Don't bother wasting your time, go straight to WH technologies! You won't be disappointed!

Great prompt services. Knowledgeable staff. Reasonable pricing. Had them come out to troubleshoot…read moremy network switch.

Abigail and PJ were awesome! From quote to installation, I was impressed with her communication,…read morepunctuality and attention to details in perfectly mounting my 75 inch tv and connecting with a soundbar. She even provided recommendations for the wires I needed for my setup. I wish I would have done sooner and highly recommend her for all your A/V needs!

Abigail did a great job! I needed a TV and soundbar mounted, with a sub connected. Before…read morescheduling, she always replied to any message that I sent. When she did arrive, she walked through where I wanted everything mounted. She asked how high I wanted the TV mounted, how far down the soundbar mounted, and if there were any other things that needed to be installed. She was able to get everything mounted, wires ran through the walls, and all items set up. She provided me a great quote and did a great job! I have more projects that are coming up that I will have her assist with. Get in touch with her because Abigail will do a great job!

We recently moved into our new home in Lantana from a larger home in Austin. I was surprised to…read morefind that the previous owner had not installed rear channel speakers in the ceiling of the family room. While very much into two-channel audio listening, my wife and I also wanted the flexibility of employing our fairly high-end audio system for home theater use. Thus the absolute need for rear speakers...along with in-wall wiring and mounting of a new 65" TV. I did a lot of research to help me determine who or what company I'd hire to perform the work. A local company, Quality Smart Homes, was highly recommended by a bunch of people in the Lantana area, so I scheduled them, along with a couple other companies, to come by and work up and estimate. Quality Smart Homes was scheduled first and Derek came by to take a look at our home, inspect the configuration of the attic and chat with me about my options. I was very impressed with Derek's demeanor, respectful politeness, appearance and knowledge. He provided a very reasonable estimate (which he allowed me to modify later in terms of equipment and scope)...the estimate was so reasonable; I made the "buy decision" right then and cancelled other estimate visits. Derek asked the next day if he and Shay (a partner) could make one more quick pre-install visit to look at the attic/room layout. That done, we scheduled for two weeks out (they are busy). I asked for an earlier install to better fit my needs and they said "OK if a Sunday morning was OK with me." It was and I was happy. The install was quick and virtually painless for me and now I've got theater-like surround sound to go with my critical stereo music listening. Anyway, as I write this, I find myself wishing the world was full of companies with people as nice, punctual, friendly, competent and helpful as Derek, Shay with Quality Smart Homes. In our new home, in which we are planning other significant upgrades, we have not had the same level of good luck with vendors in other trades (electricians, shutter installers, masons, landscapers, etc.). We will deal with all that but are so pleased that the home-theater stuff is off our list...and was so easy. Sometimes life throws you a curve ball that "makes your day." This was one of those.

This company has twice now provided us with excellent service. From our last home to our current…read moreone, we have received the very best in customer service, support, pricing, quality and performance. The installers are extremely knowledgeable, polite and do suburb work. Even the custom install which I though would be impossible to do and cost a fortune was done under budget and with ease by them. Even when I had to get up into the attic for misc reason, their install work( which no one would ever see) is extremely clean, correct, up to code and professional.

Optima mounted my TV, did some remodeling to remove a built-in so the TV could be mounted,…read more converted the built-in space to become part of a closet in an adjacent room, installed Lutron Caseta switches, and ran Ethernet through my house. They were super knowledgeable, available, friendly, and I know that if anything goes wrong they'll figure it out and take care of it. Highly recommend.

Excellent initial service and attention to detail…read more On-site installer really knew his stuff!

David with DM Networking did an outstanding job. He was professional, knowledgeable, and went above…read moreand beyond to make sure everything was done right. He took the time to fully diagnose the issue, clearly explained what he found, and didn't cut corners with the repairs. Multiple Ethernet runs in my home were not reaching gigabit speeds, and David carefully repaired and re-terminated the wiring, tested everything thoroughly, and verified full 1 Gbps performance before he left. You can tell he truly cares about his work and his customers. Honest, detail-oriented, and dependable -- I would absolutely recommend DM Networking to anyone needing network or Ethernet work done correctly the first time.

David could have come over, fixed my problem with minimum effort, and charged me for it. Instead,…read morehe offered helpful suggestions that allowed me to fix it myself. Great guy with real integrity!