The best doctor I drive over an hour because she is trustworthy and it's not about jacking up your bill. I was referred to her by a long time client of hers and now she has cared for 3 of my dogs. I tried to find a comparable doctor nearer to my home and I couldn't. I always came back to get a second opinion. Yes I can go get a shot of tick medication elsewhere but anything that is subjective and not a slam dunk obvious situation I need her expertise. read more

Probably the worst bank of all lifetime. Terrible and slow customer service. They either are ignorant or deliberately delays the loan process. I have dealt with multiple processors to help me with the loans and they are quite incompetent. It feels as the bank chooses them on purpose or as a cheap labor. Avoid by all means read more

Everyone was very helpful and informative in the home buying process. They work with you from the beginning to end. I cannot have chosen and better team to work with. They offer confidence in every step of the way. read more

I just wanted to thank Gabriela Roman on making it such a an easy experience to purchase my first home. My husband and I are very happy with the whole experience that Devon Bank provided, especially with Gabriela. I would recommend her 100%, she was always available to answer any questions I had ( which were many, being a first time home owner) and she definitely made this experience awesome. Thank you very much for all your help, your the best Gabriela !!! Francisco & Maria Solano read more

Overall very helpful people! Helped explain any questions/concerns and made sure to always stay in contact with the client which I love ! Very helpful and they definitely make the process of a home purchase 10x easier ! read more

Worst customer service. The bank blames all mishaps, closing, skeleton crew in all departments on Covid. The Loundys - owner of the bank- care about one thing - lining their pockets. Terrible service and truly could care less about their clients. read more

I was trying to get pre-approved to purchase a single family home I talked to Junaid or whatever his name let me down twice the fact that telling me that he's going to get back to me soon is a lie I have to wait a week if I didn't remind him I will be waiting for weeks Is this how you do business very bad experience... read more

The closing team at Devon Bank is terrific. I appreciate Gabriela Roman, Madelin Diaz, and my personal banker, Penny Wallingford, who worked diligently to construct, approve, and get my loan to close. My situation was a bit unusual and I am very happy with my refi'd new loan. Thank you ladies, you were terrific! read more

This bank speaks a lot of languages, which makes it very easy to deliver the message when opening an account or processing transactions. You can feel that you're in good hands the second you step in, they have something special in their environment and the staff are super nice, helpful and professional! Thank you Devon Bank... read more

Devon has been a good experience so far. It has helpful personnel, especially Ali, who have made the process easy. Look forward to their continued assistance in home financing needs. read more

We've had a business account with Devon Bank for over 20 years. Even after new employee turnover at both parties, our relationships have grown with all the new people. Their staff is so friendly and will often pause what they are doing if possible to help you Asap. That is so important to us. We Would highly recommend Devon Bank at all 3 locations over and over again! read more

We just bought an investment property and used Devon Bank services. The person who makes it all happen is Mrs. Gabriela Roman. Such a professional loan officer full of charisma. This is our 3rd loan in which Gabriela has been our loan officer. We highly recommend this institution and personnel, don't hesitate to contact them for your financial needs read more

this is what I think about Devon Bank. Nice a friendly service very attentive and helpful to any wake in customers. I had a car lone in 1999 with them and the interest rate was very nice for a first time buyer. Now I have a small business and I am back with my first time bank. I recommend every one to support the community bank in there community... that will help each other out.Feels like home....Nice and sharp and professional staff... very respectful and attentive to all clients... this is a BANK not a STOCMARKET... it is honest and helpful to all local home and business owners in the community... This is my bank my home my community read more

STAY AWAY - RUN # members of my family have a trust that has taken over 1 1/2 YEARS to get anything from my accounts. The bank has apologized but continues to waste our time. Have to hire attorneys to transfer all accounts. Do yourself a favor and use a trustworthy bank. read more

Local commercial bank with a lot of experts that will not waste your time. Stop by and see any of their banking experts and see what they can do for you! read more

I would highly recommend this bank. I worked with Shakeel Khan who was very knowledgeable and responsive. He worked quickly to meet my timeline and made the entire process simple. Mr. Khan truly went above and beyond and I am grateful that I was referred to him by a friend who has worked with him on several occasions with very positive experiences. read more

STAY AWAY!!! Dealing with this bank feels like a scam! you have been warned!!! I'm a real-estate agent and my client told me they want to work with this agent from Devon Bank to close on this transaction. In summary the agent I worked with showed ultimate lack of responsiveness, lack of responsibility, and absolute lack of professionalism in every single aspect. Eventually my client was facing the risk of losing the earnest money because we delayed closing date multiple times and we were still not able to get the loan. And this caused huge tension between all parties involved and everyone was stressed to death! At the very end with our last chance to process the loan, they did a naive mistake with numbers, and the correct numbers were more by about 9k or so (don't remember the exact number) that my client now has to come up with all of the sudden. Of course they refused to take any responsibiltiy on this or to help my client with it by simply saying that mistakes happens and we are sorry but that's it. Eventually we got it done, but with my client having to pay lots of more money and even more extra money for some special arrangement that we had to do in order to close on time because they pushed us to the extreme limit. Strongly DO NOT recommend anyone to work with this bank or any of its agents. read more

I have a major complaint about Devon Bank. My mother opened her "money market" account at Devon Bank 15 years ago. Recently her account went below the $2,500 balance and they started charging her $20.00/month. The online system says that they converted it to a checking account which doesn't have any fees. When I pointed this out to them they wouldn't refund the $80.00 fee they have charged for the last 4 months. They are a small bank and I thought they would be sympathetic to seniors read more

stay away. save the headache. overcharge and bad odor in the hallway. I do not recommend this bank to any one. . stay away. save the headache read more

Great community bank. They are very active in the neighborhood and eager to assist small businesses. The Loundy family is very friendly and seems to truly care about the impact the institution has in the community it serves. read more

Near the beginning of February I came in person to Devon Bank on Western Avenue in Chicago because I was unable to reach a live person on the phone the day before and needed to order more checks. I spoke with a banker who put the order through. I have a Tiered Personal Money Market Account that allows me one free order of new checks per year, if I understand correctly. When I received my Statement in the mail, I noticed that I was charged $8.49 for 2 books of 15 checks each, a total of 30 checks. That amounts to a charge of roughly 28¢ per check. In their Service Charge brochure, a debit-check charge applies to commercial accounts only and its only 25¢ per check. No charge of any kind for debit checks is even mentioned in the description for the kind of account that I have. I was never sent any notice of any kind about fee changes and I could not find any mention of service fees on their website. When I called to inquire, a banker told me that the $8.49 was a mistake and the charge would be reversed. When it wasn't reversed, I called back and was told that the fees had changed, so the charge might have to stick, but she wasn't sure; she'd have to ask about it. Shouldn't she have this information at her fingertips? She said she would call me back the following day, but she never did. Sounds like a bunch of bullshit, so I'm not buying it. A few days ago, while shopping at Village Crossing, I decided to stop at the 5630 Touhy location to hopefully resolve this issue, only to find that the branch had closed. There was no notice of that either. Information about location and policy changes should be mailed with bank statements, even if it is on the website. They have the worst customer service of any bank I know. read more

This is a tough review to write because I had so many face-to-face or phone interactions with the staff at Devon Bank, and I don't think any of them intended malice. At the same time, I had a really difficult experience with a loan, which eventually went through but not in the manner that made me feel like a valued customer or someone who would want to return to Devon Bank for any of my banking needs. Hence, the one start rating "Eek! Methinks not" just seems like the most accurate reflection of my experience. PROS 1. I think the people who work there are genuinely kind. Every time I had to stop into the bank, the security guard or front desk personnel were professional and respectful and didn't leave me hanging. 2. When I couldn't get ahold of my loan agent (more on that below) and called the generic number, the people who answered my phone call were very kind, as well. I remember this one particular agent who said "I want to help you. I know this is a very stressful situation, and I'm going to put you on hold and not through a voice mail, so I can get you some immediate answers." I wish I remembered her name because that was a very well-needed reassurance at the time and not something I was getting from my own loan agent, who I was trying to desperately to contact. 3. When the bank wasn't ready to "clear to close" on our closing date, I rushed into the bank after work, and minutes before the bank was scheduled to close, the Vice President had a meeting with me then and there and promised to follow up on our loan. I was surprised that he was so available to hear my needs, and I appreciated his attention. CONS I think three major issues of our relationship were (1) communication, (2) managing expectations and (3) misplaced/ neglected docs. (1) Up until the week before closing, my agent didn't always get back to me in a timely manner. I was perplexed by this. When she said she would call me by 2pm that day, at 4pm I'm calling her. When she said she would let me know on the answer by the next day, by 5pm the next day I didn't hear from her. This happened A LOT, which made me feel like I wasn't a valued customer. When days would go by without hearing from my agent, I would start calling the bank directly. At least twice, I had to ask the loan manager to help me out because I couldn't get ahold of my agent, and at least twice, I had unplanned visits to the bank just so I could talk to someone directly about our loan. I honestly felt like I was being ignored or blown off. I had never been treated this way by a bank before (or a doctor or insurance agent..), so it was frustrating to say the least. (2) Similar to communication, I think the mortgage loan department could have managed our expectations better. In addition to being promised to have an answer by a certain time and not having that answer, our agent told us things would happen much sooner than they actually did. For example, I was told that our appraisal was supposed to be ordered on a certain day, but then I find out that it wasn't ordered until a week later. I was told that I would get a copy of my appraisal by a certain date, and a week later, I'm still calling and emailing my agent to send it over. I was told that if I filled out all of the paperwork and provided everything on this particular check list, then the agent would take care of anything. It wasn't until my partner and I kept on following up with the agent did we find out that we needed all these different documents. The strange thing was up until our original closing date (which we missed), we would hear these requests for additional documents only when WE called them. It almost made us feel like if we didn't reach out to our agent, then nobody would have reached out to us. (3) A week before our scheduled closing, our agent passed our information to a different agent. We found out later that our agent went on vacation, which was fine, but then the new agent asked us for paperwork that we had already given to our first agent. We basically had to re-fax documents that were originally sent over a month ago. Imagine how stressful this is when you're approaching your closing deadline, too, which we did miss. Additionally, the new agent asked for other documents that we had never heard of before, like a condo survey that we needed the owners of the new property to fill out. The realtors told us that this document is typically given weeks before the closing, not the day after the original closing (which we missed). In the end, our loan went through. I haven't heard from the bank since. The day before we missed our closing date, I think the bank sensed our frustration. Our agent also became more attentive. Sadly, this was such a hard experience I don't think I'll work with this bank again. read more

WORST BANK EVER!!! support your local bank at your cost? i dont think so. I tried to deposit into saving plus checking and asked for MANAGER teller to look up my account numbers, she made mistake on checking slip and made new slip FOR SAVINGS without me noticing. she deposited 5k into savings and I paid checks assuming she can read. I now have several late payment and overdraft fees (+ negative to my credit) associated with her incompetence. Many times ive had issues with brainless employees regret I didn't switch sooner. Their online banking and phone teller systems are a joke. The place is outdated and STINKS. The safe box area downstairs was leaking water from ceiling just 10Ft from the boxes :0. This manager cost them a customer of almost 10yrs today and I hope she keeps scaring off all the customers so they can shut this dump down already. I haven't met a single competent employee at this place. read more