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    3 years ago

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    Mass General Brigham - In a few out the window, across the street  from Mass General Bri urgent care  (Its of Boston Veterinary Clinic)

    Mass General Brigham

    2.6(166 reviews)
    0.5 miCoolidge Corner

    Mass General Brigham Urgent Care - Brookline…read more I am leaving this review to document a deeply upsetting and unprofessional experience at Mass General Brigham Urgent Care in Brookline on February 7, 2026. I arrived with a near-complete loss of voice and checked in promptly. I waited approximately two hours, during which time multiple patients who arrived well after me were called ahead. When I politely asked the front desk staff about the delay, I was told that "other patients' conditions were more important than mine," without any explanation or transparency. Online appointment scheduling was not available that day, and this is an Urgent Care facility--not an Emergency Room--so this handling was confusing and frustrating. Eventually, a nurse brought me back, took my vitals, and listened attentively despite my difficulty speaking. This part of the visit was professional and appropriate. Unfortunately, the encounter with Megan Phillips, CNP, was the complete opposite. She entered the room and immediately accused me of refusing COVID and flu testing, which was untrue. I was trying--despite being almost unable to speak--to explain that I had no symptoms consistent with either illness and to ask whether, if tests were negative, treatment options or referral for vocal cord inflammation could be discussed. No physical exam was performed. Instead, Ms. Phillips responded in a dismissive and aggressive manner, stating that steroids are only given in "special" cases such as singers or media personalities, implying that I did not qualify. I am a preschool teacher, and my voice is my primary professional tool and my only source of income. There was no effort to accommodate my inability to speak or to truly listen. My husband, who was present, expressed concern about the two-hour wait and lack of evaluation. At that point, Ms. Phillips abruptly said, "If you are refusing tests, I am done here," turned around, and slammed the door shut, effectively ending the visit. Being treated this way while physically unable to speak was humiliating and distressing. When I returned to the front desk to ask for a supervisor or guidance on filing a complaint, I was told no supervisor was available. I was handed an After Visit Summary that contained no documentation of my symptoms, history, assessment, or care, only a list of future appointments--despite the fact that no meaningful care had occurred. After waiting two hours and receiving no treatment, I asked if I could be seen by another provider. I was later told that no provider in the department was willing to see me, that I was no longer welcome, and that I should seek care elsewhere. I was dismissed from the facility without care. This experience was shocking and profoundly disappointing, especially within the Mass General Brigham / Brigham and Women's system, which presents itself as a leader in patient-centered care. I sought help in good faith and was met with hostility, dismissal, and exclusion at a moment of vulnerability. I hope this review prompts serious reflection and corrective action. No patient--especially one who is physically unable to advocate for themselves--should ever be treated this way.

    I just left this place. What amazing service and care. From the front desk, to the nurses to the…read morePA. Really impressed. I have come here with my kids several times and don't remember the service and care being this strong. Highly recommend this location

    Photos
    Mass General Brigham - Corner of the urgent care center

    Corner of the urgent care center

    Mass General Brigham - Large waiting area with TV and section for children

    Large waiting area with TV and section for children

    Mass General Brigham

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    Boston Sports Medicine - Physical Therapy Brookline MA

    Boston Sports Medicine

    5.0(6 reviews)
    0.8 miBrookline Village

    I have gone to the Brookline BSM location for several months to deal with some injury related…read moreissues as well as general strengthening. I worked with Sammy and Kait who are both excellent therapists. At age 77 and with COVID changing everyone's life (I have not contracted it and am fully vaccinated ) I know that I have been loosing muscle mass. On top of that I was thrown off a horse about a year and a half ago and continue to deal with the broken shoulder ,several broken ribs and a punctured lung I suffered. So I needed help getting back in shape. Both women worked hard to evaluate the various problems and work out exercise and stretching routines that would help me regain much of what I had lost. There were about 10-15 different movements, stretches, lifting I needed to work on to get the job done. I worked diligently on my own and many times with them, and feel I have made great progress! I walk 3-5 miles a day, play golf, flyfish, carry my grandchildren around etc. So, even though I have not found the fountain of youth, my vigorous life is back. Thank you Sammy and Kait!

    PLEASE GO SEE JENNY!!!…read more I've been seeing Jenny at Boston Sports Medicine since 2012. I've had several car accidents and multiple severe injuries and Jenny treats her patients problem as if it was her own problem. She will work try to come up with solution for every situation. Personally, you will not get better care anywhere else! I Highly recommend Jenny to anyone suffering from injuries. Word of Advise!!! Jenny will make you work hard, which is good thing. She's trying to get you back to where you were and only way to get there is that you need to put your share of work!!!

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    Boston Sports Medicine - The best physical therapist in Boston near Fenway Park and Kenmore Square for back injuries.

    The best physical therapist in Boston near Fenway Park and Kenmore Square for back injuries.

    Boston Sports Medicine - We have a physical therapy table ready for you in Brookline.

    We have a physical therapy table ready for you in Brookline.

    Boston Sports Medicine - Brookline MA Physical Therapists are taking new patients.

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    Brookline MA Physical Therapists are taking new patients.

    DEXA Scan Boston - diagnosticimaging - Updated May 2026

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