Dexter builders does a good job overall. Lacking is the design phase. Their "designer" basically knew how to order the cabinets, and manipulate the layout program, but did not help with ACUTAL design at all, so be careful there! In fact, the dimensions were off - we would have ended up with a 2 foot wide kitchen table and a gigantic kitchen island if we hadn't pushed back. Their carpenter is awesome. He listened and even came to us with questions and built us a beautiful bench. Their tiler did a good job on kitchen and bathroom tiles. We did not like our project manager. He did not listen to our requests and subsequently things were not done correctly and had to be redone (along with arguments about payment for redo). They never came back to acid wash bricks, which they said they would do. Repeated requests have gone ignored. Our mistake for paying bill in full before it was finished. read more

My parents worked with dexter builders, and this is their review. "We are grateful to dexter builders in general and Adam Shell in particular for a complex attic remodel in our 100 year old home. They helped with excellent know-how, calling in and organizing the different subcontractors for all different aspects of the project. We are very happy with the final results. Everyone was friendly, courteous, mindful of the needs of a family living in a home during the remodel, and went the extra mile. The focus of this company is truly customer satisfaction. Many thanks to all of you!" read more

We didn't use their services based on our estimate. We received an attitude that felt much like "your wasting my time, you can't afford this." Our neighbors recommended them in finishing a basement and looking at their estimate it was nicely organized with a drawing and breakdown of their proposal. My wife and I received an email a week later containing a small paragraph in an email as our estimate. Basically we were told it would cost $40k and we were never informed even what that did or didn't even include. Not impressed or a place I would recommend. read more

I called for an estimate - They came out on July 14th - said expect my estimate in the next 1 to 2 days. I sent an email a week later. Called the day after that. Sent another email to the office manager and finally got a reply July 27th - I think the estimater was mad that I contacted his office manager, because this is my 6th estimate for the job and the estimate was for $18,484 - the lowest bid was Lowes at $4,200 then a few in the $5,000 to $6,000 range and Fingerle Lumber was the former highest bid at $7,400. Fingerlee is a known reputable business normally on the pricey end - not sure how Dexter Builders came up with a bid 250% higher other than a non personal way to say, "Screw you." They guy said in the email he told me it would be 1 to 2 weeks before I got my estimate, but every other company gave me the estimate before they left my house. read more

Dexter Builders did a significant remodel to a 25-year old home we purchased this year. They removed interior walls, installed wood flooring, built a new laundry room, added new kitchen cabinets, and did extensive electrical, plumbing, and mechanical upgrades. All of their service personnel and sub contractors were polite, hardworking, and skilled in their craft. The project manager and senior management were attentive to our needs and responded quickly when the occasional difficulty arose. We thought the price charged was fair and the company ethical in its business dealings. We would use them again. read more

HORRIBLE! WORST CUSTOMER SERVICE EVER! My husband and I asked for a bid on residential new construction several months ago. I took in construction prints and met with rep (Paul Lopez). After a month we were told (via email) the bid was almost done then never heard back. Calls and emails went un-answered. When I finally got the rep on the phone, he sounded annoyed we still wanted our bid. Then he sent a "price" via email with NO actual bid or break down. When we still wanted to see the bid another email was sent advising the "new" price was now 150k more (than the already 635k for a 2000 sq foot ranch!!). The final "bid", via one line email (for a 2000 sq foot ranch, new construction - mid level finishes) was over 780k. That's over $350 a square foot. Unreal. And they were unwilling to give an ACTUAL WRITTEN BID! When asked to see the bid and what cost that much we never heard back from rep (Paul Lopez). How can we even try to make adjustments to the plans if we don't know what the cost breakdown is? Makes no sense. And we had bids from other builders who managed to put numbers on paper! I called and spoke with an office assistant (didn't catch her name or title) who spoke with one of the owners. She called me back and said "bids take a lot of work" (isn't that part of your job??!!) and sometimes they want to make sure the clients budget can afford it (or something to that effect). Are you kidding me?! If YOU don't want to do YOUR job as a construction company and give a bid then be a man about it and TELL PEOPLE that UPFRONT, BEFORE wasting THEIR time coming in and talking to you. We couldn't get anything on paper. The customer service was horrible. I am appalled at this company and will NEVER consider them for anything. I feel like Paul Lopez shouldn't waste people's time if he is going to make judgement of them up front then tell people you don't want bothered before even meeting people. I've never had such unprofessional, rude, and off putting experience before with any company. What made you, Paul Lopez, decide others deserved an actual bid, but we did not??!! DESPICABLE. I will tell everyone I know, including friends, family and coworkers never to consider your "company". Maybe this is just how things are done in the construction realm, but from a large, local building company who touts themselves as having this great reputation this is unacceptable. I see reading these reviews we are not the only ones to get this treatment. Sounds like they are in the habit of "picking and choosing" who they think deserves a bid. "You're wasting my time" is exactly how I feel..... So, you can rest assured I will make sure I pass this message along to everyone I can! read more

These people are real professionals. I've been treated respectfully and they gave excellent advice. I've used them twice and have had a very favorable experience both times. The first time was a small job, which they completed on time and within budget. The second experience was a major renovation which turned out beautifully. read more