The lines are usually long at the ATM, but they usually all work…read more Today I used the drive up window for change and was in and out. And the staff was very friendly. I didn't check to see if the inside was open, I assumed it was not.

This is the best Chase Bank, downriver. I am greeted as soon as I walk in the door. Out of the…read moredozen or more times I have been here in the last year, I have waited in line ONCE, and I don't think I even waited a full minute. The representatives are always friendly, courteous, and don't waste time. I remember when I first went, I saw how few stars they had and decided to check it out, and I couldn't believe how great it was! They even have two ATM machines to use outdoors and 2 or 3 drive-thru windows, two things a lot of bank branches don't always have more than one of. I'm not sure how this place got such a bad customer service RAP, but I couldn't be happier.

Felicia Dixon, Branch Manager II - Corktown, is OUTSTANDING! I am very impressed with her…read moreprofessionalism and follow-through. In a dark time, she is a strong ray of light.

This has been the first bank I've got since I just moved from P.R. and has been the best one ever,…read moregreat customer care by the Dearborn branch by Johania she's the best!

Whoever said, corporate is ruthless, has never had the pleasure of working with First Merchants…read moreBank. I had an issue concerning an interest, free, balance transfer that I unfortunately picked the wrong card from their website. The staff at the Taylor branch is the reason I bank with First Merchants Bank. Not only did they get my concern corrected It was done in a timely manner with courtesy in addition to keeping me updated along the way. Thank you, First Merchants Bank you care about your customers, and it shows !!

From the owner: First Merchants Bank was founded as the Merchants National Bank of Muncie, IN by Hardin Roads, a…read moreformer successful wholesale grocer, together with a group of service-minded businessmen during the Panic of 1893. The enterprising men invested capital of $100,000. Since then First Merchants Bank has been growing both organically and through mergers and acquisitions. The history and timeline of banks acquired includes: 1893 - Merchants National Bank 1988 - Pendleton Banking Company 1991 - First United Bank 1996 - Union County National Bank 1996 - The Randolph County Bank 1999 - First National Bank of Portland 1999 - Anderson Community Bank 2000 - Decatur Bank & Trust 2001 - Frances Slocum Bank & Trust 2002 - Lafayette Bank & Trust 2003 - Commerce National Bank 2008 - Lincoln Bank 2012 - Shelby County Bank 2013 - Citizens Financial Bank 2014 - Community Bank, 2015 - Cooper State Bank 2015 - Ameriana Bank 2017 - Arlington Bank 2017 - iAB Financial Bank

Terrible location; no drive up ATM, only a walk up ATM. So, the customer has to stand outside in a…read moreline ( exposing their transactions) to utilize ATM. The closing of the Eureka created this inconvenience for the customers that utilized that location.

Refused to help me with a charge of $19.73 that I did not authorize due to being under $20 then…read moreJody at the Hillsboro location hung up on me. I switched to Hillsboro First Community bank and I am much happier, im not saying all the staff was bad, I loved most of the ladies but Jody was my breaking point! She needs customer service training. Btw i learned that they should have covered it but they refused to and this was right around christmas and I was told it would be 2 weeks with no debit card.

Predatory Credit Union that will nickel and dime you every step of the way. Guaranteed!…read more - Weak Communication - Outdated Systems - Technical Issues Only bank I've ever had problems with and received any credit damage from.

First time coming here, wanted to take out some money while I was in the area. The ATM is…read moreespecially great because you can customize the bills that you want. Unfortunately you can't get $10 bills for some reason like most 5/3 ATMs. It's a large location. There's currently tons of construction so it's a bit of a hassle getting in and out.

Worst. Bank. Ever. Well, at least worst customer service ever. I have been banking here for 10…read moreyears with my law firm. I do probate work, and have deposited 100s, if not 1000s of checks for large amounts of money, which are held for estates until distribution. I took a check into the bank today, and thought I deposited it. They called later, and said I could not deposit, that my client, who lives out of the country, would have to come in and open an account. Umm, no. That's why an attorney is appointed to the case, to AVOID the money being mishandled by anyone. AND, the client signed the check over to us. What is perplexing is I have done this a ton of times before with NO issues at all, and for larger sums of money (I generally just have to show the letters of authroity). Anyway, my office puts a LOT of money through this bank, with our own funds and the funds of our clients. Hope the bank is happy that they are losing a client over something so ridiculous. I will take my money, and that of my clients, to a place that is consistent and actually values their clients. I placed a call to corporate as well, so we will see if anything comes from that.

Typical Rude service.. When a guest says that they can't hear you cause you're on a headset and you…read morekeep saying "how can I help you" and it keeps echoing get a clue.. get off the damn headset and pick up the phone to take care of you're guest needs. Time to get a new bank for my business. Poor service yet a again!! The little things in customer service is what matters most!!

******BUYER BEWARE**** Do NOT accept a cashiers check…read morepurchased from Chase Bank. They allow their customers to place a stop payment even if they truly owe the money for good or services bought/sold. What's the point in a Cashiers Check if it doesn't guarantee funds?!

My mom passed and I had to close out her account. I wanted to shout out Cindy (I'm so sorry if I…read moregot her name wrong. I have the memory of a goldfish). She was so kind and gentle about the whole thing. She didn't push or ask any questions, she just acknowledged some of the hardest points of losing someone so young, and continued completing my request. Even though it's been a year and a half, her kindness made it easier to complete one of the last things I needed to do to close out my moms estate, which is bittersweet itself. Thank you, Cindy. You have no idea how you helped and healed me a little bit. I hope this finds you and you know that you positively impacted me today.

This place is a joke. 4 people standing around watching one person work while there's a line out…read morethe door.. then I finally get to the counter they won't exchange my Canadian money. I have an account but it's a smart access account which isn't good enough apparently.. then they want to see my ID?! All just to exchange $140 Canadian!! And they basically refused. What a joke! I thought this was a bank?! Biggest mistake they ever made because I'll never open an account here or have any dealings with them ever again. Bye. Thanks for the memories!

I've been looking to switch financial institutions for a while now but hadn't been able to choose…read more After some research I landed at DFCU. There's enough branches in the area that I can actually talk to a human if need be, and since it's part of the credit union co-op I'm never short on options for ATMs. I opened a checking and savings account. There's no minimum for checking, just $5 to open. You need a $200 minimum balance in savings but they give you a month to get to that level if you need, which I think is a nice thing since people might not bring that much cash with them the first day. I showed up early for my appointment and was seen immediately. Sara was kind and made light conversation while informing me about the other services offered and what to expect with my accounts. I will update if the app causes issues, but otherwise I'm very excited and happy with my banking choice.

Rude staff. A couple tellers were casually talking about their personal lives instead of helping a…read moreline of customers. When I said something they finally got back to work but were extremely passive aggressive while assisting me. I suggest using the atm as much as possible if you have to go to this location. You'll have a much more professional experience.

Great little Citizens Bank Branch! It's small, but busy. There is frequently a line, but it moves…read morequickly. The security guard and tellers are super friendly. They have one of the newer ATM's that allow you to select the denominations when you withdraw money. It's close to where I work, so it's super convenient. Everything I would want in a bank.