Been a Statefarm customer for both home and auto for decades. I wasn't always dealing with the Phil Pappas group, but after moving, they became my local agency. This group is absolutely fantastic. Their office is clean and professional. Their staff though, is what makes that office what it is. Amazing bunch of people. You can tell they hand select their people and they are a pleasure to deal with. Most recently, I had the honor of dealing with Jennifer Quigly regarding my auto insurance specifically. I was so happy with my experience that I wanted to make sure she received the recognition she deserves. I've never written a Yelp review for anyone or any business. This is my first. Her overwhelming positive attitude and amazing personality compelled me to write this review. Although, I did not deal with the rest of the staff personally, it is clear to me they all must share similar qualities. She even mentioned what a great guy Phil is himself! Glad to hear they take care of their people over there. I consider myself lucky to have walked in at a time that situated me to deal with her. Great customer service and I'm happy to have walked in and dealt with Jennifer! Thank you!! 5 stars across the board! read more

This office is an absolute joke. We've been with them for 25yrs and EVERY time we call for something, no one answers the phone and who knows if they'll ever call you back. We HAD to call to add a new vehicle and a new driver to our account. We've lost 4 hours of time over the last week doing this and playing phone tag with them. As of today, we called back to make sure everything was good, because they once again never called us back. They informed us the rates went up over the weekend and we had to start the entire process over again AND pay the new rate when we agreed to a lower rate days earlier. They never finished the process with our CC and now we face the consequences? Unreal. Shop elsewhere. Anywhere but here. When we went to add our son to the policy we joked for months about the probability of this happening again. But didn't expect to be this floored by the utter incompetencey. read more

Best insurance agency i have ever been with. The women are amazing to work with, but one woman is the star of the show. Her name is Malissa Elwell. When you have an issue, problem, or a concern, she will take care of it. This company has made my life easier because they have my back and they truly know what there doing. Great jod and highly recommend. ​ read more

The staff there is so helpful and kind. Wouldn't do business anywhere else! Great prices too!

If 0 stars was an option...I'd choose that! Might as well not even carry insurance because they cancel your Policy without even telling you!!! NUMEROUS fails from this individual company. I will still stay with State Farm, Definitely dropping Phil Pappas for a different agency! The absolute worst customer service....they never answer the phone! read more

Malissa here is awesome. She really does go above and beyond for customers. There was a problem she went above and beyond to correct it. What a wonderful customer service experience. Thank you! read more

I have to give this place another review. It doesn't matter what happens Malissa is always very helpful. She is patient with my lack of knowledge and takes time to walk me through every situation I end up having to throw her way!! Thank you Malissa and everyone else in this office, as always A1 customer service!! read more

I don't typically do reviews, but I work with people every day and some of those people just have it. I've had home owners & rental policies with Phil for a while and wanted to look into life insurance. I work Monday-Friday until 5pm, but Phil stayed late on Wednesday and worked with me answering any questions that I had and explained the different types of life policies in detail. Once I settled on the type of policy I wanted and chose the coverage I wanted, Phil gave me a quote, but then he checked a couple of additional coverage amounts. I was amazed that I could actually get a higher coverage amount for less than I was originally going to pay for the lesser coverage. Who does that?! Obviously, Phil cares about his clients and has our best interest in mind. I'll definitely be a customer for a long time. read more

I would highly recommend Phil Pappas and his team at State Farm for any of your insurance needs. Malissa in his office is extremely knowledgably, super nice and went over and above to help me resolve an issue I was having with my flood policy through FEMA. read more

I recently transferred all my insurance policies to Phil Pappas State Farm Insurance from another State Farm agent. Phil and Chris Schuler have been there with superb service when I needed it. Last month my daughter's car was towed to a dealership for electrical issues in another State. While there, another tow truck brought in someone else's car and scrapped the whole side of her car. Chris and Phil went above and beyond what I expected to get her car inspected and settle the claim. I was so impressed with their customer service and the check to get the car repaired here in Michigan. Not all insurance agents are the same. read more

Phil will go out of his way to make sure that you are taken care of. He'll tell you the things you want to know about insurance and the things that you don't. State Farm was a little bit more expensive than my other quotes, but the extra money is well worth the service. Definitely Recommend. read more