Great service fast and reliable if they don't get right they stay or get someone in their company…read moreto make it right

Immediate response and availability. Same great quality service as I remember from my last…read moreexperience. My garage door closes with ease.

The spring on our garage door broke at night. They responded swiftly and had someone out the…read morefollowing day. It was free for them to come and check it out, and then they gave an estimate of what it would cost to fix our issue. They fixed it quickly and even addressed an issue we had with our garage that was unrelated to our original need for them. They replaced our broken spring and we asked for 2 springs this time. They have a great warranty and everything was done with care, pride, and precision. Will definitely use them again.

Called Veterans Garage Door a couple of years ago because my garage door track had slipped. They…read morewere honest, on time and quick. Fast forward to yesterday and my spring had broken. Called them out again because of how good they were the first time. Their quote was amazing, the work even better and again quick! Don't hesitate to call Veterans Garage Door. You will not regret it!

I called this AM, and they squeezed me in and got here earlier than they said. Surveyed the repair,…read moreitemized a quote on his phone, showed me the total, then got to work and was done in less than an hour. I observed Derrick fine-tune the springs and the garage opener to make sure the calibration of everything was perfect. Really made it look like an art. He's thorough and knowledgable. I'll definitely use again.

From the owner: Cable off, Door off track, spring replacement, remote, Door replacement, Operator replacement,…read moreKeypad, WiFi connectivity

David with Texas Overhead Door came out today to replace some seals around the garage door. In the…read moreprocess, I locked the front door without thinking, and when he shut the garage door, we were locked out! I felt so horrible, but David was so patient and kind! Someone finally brought me a spare key, and he was able to resume his job. Thank you, David, for being so professional about everything:) I appreciate you! Suzi B.

Texas Overhead Door - A Regrettable Experience…read more I don't often write reviews, particularly negative ones, but I feel compelled to share my negative experience to caution others. 1. Incorrect Invoice Labeling: The garage door spring installed was wrongly labeled. It was listed as a dual-spring system but was actually a single spring. This kind of misrepresentation is unacceptable and misleading. 2. Inappropriate Spring Type: The spring installed was not optimal for my garage door and its weight. I was shocked to learn from other specialists that the type of spring used was suboptimal for the safety and longevity of my garage door system, which contributed to further issues listed below. 3. Safety Concerns: The most alarming issue was the safety hazard. The garage door, if disengaged, would fly through the rails and slam to the ground. I didn't know this was not normal (I'm no expert). But this is extremely dangerous and, according to even the business manager, should never happen. It's clear that the installation was subpar and did not meet basic safety standards. My new spring with a different company hold the garage door easily open in several position after being disengaged. Moreover, the spring installed by Texas Overhead didn't allow me or my wife to easy raise the door with our hands (too heavy). My new spring allows for easy and safe lifting. 4. Lack of Communication: The purchase was made during an after-hours emergency call, which understandably costs more. However, I was never informed that, due to the emergency nature of the call, the spring installed might not be optimal but merely one that was available and would "work and be safe." First, the spring was neither working properly nor safe. And second, it would have been helpful to know that a dual spring system would be more suitable for my door rather than the single spring that is not accomplishing basic functions (hold the door safely open and does not collapse once disengaged). I only had the new spring for 3 months. Even the manager admitted he may need to speak with his technicians about how they communicate with customers, especially on emergency service calls (these were his words, not mine). 5. Insufficient Warranty Promise: The manager promised to honor the warranty and attempt to fix the spring. However, by that time, my garage door opener system was already overworked, having to lift and drop an unsupported door for months. Plus my door had slammed to the ground, creating strain on the rubber seals at the bottom. This incident shattered my trust (if not almost the actual door) in the company's ability to communicate effectively and install a safe system. 6. Professional Opinion: Every garage door specialist I've consulted since has been appalled by the work done by Texas Overhead Door. Their feedback confirmed that the installation was indeed poorly, and unsafely executed. I don't often write reviews, but in this case, I feel it is necessary to warn others. I do not recommend Texas Overhead Door. There are many other companies that communicate better and can install a safe system. After just a few months with Texas Overhead Door's spring, I had to purchase a new dual spring system, which now safely holds my garage door in several open positions. The new technician even took the time to show me how it works, a level of service and education that was sorely lacking from Texas Overhead Door. Paying $170 for an emergency call should not also mean a lower quality experience. Overhead Door refused to issue a refund. And I could not accept their warranty as I could no longer trust them to safely install a spring or to communicate professionally through their invoice or in their emergency service work. I spoke with the manager over the phone for quite a while, and he is very well aware this review was coming. He accepted that just as I had to accept I was not being issued a refund.

Great service, found the problem and resolved it in my case it was a simple fix, he could have…read morechanged me for something I didn't really need, but he was very good and honest, saving me a lot of money and time.. I would highly recommend Pinnacle and their staff..

Brian came out to assess cracks in our exterior walls and cracks in the interior by our fireplace…read more He walked around the exterior then took measurements from the center of the houses to all corner ponts. Fortunately the deviation measurements are within acceptable range and he caution this would not warrant having any work needed. He certainly set our mind at ease. This assessment was offered for free. I appreciate his thoroughness and honest advice. If I have any additional concerns I will certainly reach out to this company.