this place is falling apart. having been in this county for decades it is sad to see this store management/supervisors and operations are less than average and everyone seems to be in competition with each other. they control and threaten their workers. there are too many chiefs and not enough workers because of their reputation in this neighborhood. they violate osha laws (no protection from sun/threats/elements at front door window cash register) and labor laws (8 hour work days on sundays with no paid lunch) and are rude and quite arrogant in their management authoritative roles. read more

I will never go to this Ace Hardware again! Had the rudest guy in the back behind the counter ask him a question he shook his head and said, give me a second, then he ran around the corner of the desk, and rudely said out here, buddy and pointed really fast and really rude tall guy bald with glasses will never be back again just lost a valuable customer read more

Bought some SS Tapper screws on the Saturday before hurricane Irma along with regular Tapcons and some other items. Went to return the SS Tapper screws because I never needed them. Store wouldn't return them because they had a sign up saying that hurricane supplies were non-refundable. CONGRATULATIONS DG ACE, YOU'VE LOST MY BUSINESS FOR LIFE!! Gouged me $100 for a box of screws. Reporting to price gouging hotline and corporate. read more

Very helpful people. I called them several times during hurricane Irma and they were out of many things. They let me know when a resupply truck arrived so I could get what I needed. Their prices were reasonable service was friendly. I would highly recommend. Shout out to Tyler Thanks!! read more

Love this store! The employees are helpful, friendly and knowledgeable. They help you find your items quickly and help you get everything you need for your project. read more

I visited the Bradenton SR70 store this evening. I sought assistance regarding a bulb for my undercabinet lighting. It's rather confusing, so much so, that the older gentleman who was helping me sought the help of the other older gentleman in the store. Neither was certain of what I needed, despite the fact that I brought in a bulb with me. Well, it wouldn't have been so difficult if the first gentleman hadn't dropped it and broken it, although he refused to admit doing that. Needless to say. we all decided upon our best educated guess as to what I needed and I was going to buy 6 of them, 2 double packs and 2 single. The man told me that if I put it in the fixture and it burned out, then it was the wrong one. I asked if I could return them and he said yes, I could return the unopened packages. I asked about the open one and he said no, "that one's yours." I said "even though you're advising me that this is what I need, you won't honor it and give my money back for the open one, the wrong one that you sold me?" He said no. He allowed me to put the items back on the shelf. In an age where Home Depot and Lowe's surely have to be making your business more difficult by the day. In an age where Amazon is beating the hell out of retail stores, so much so that even Sear's, Macy's, Victoria's Secret and others are closing doors because their business has suffered, your employees would not honor a $6.91 bulb, that likely cost them between $3-$4. So, not only have you lost my business, but you've lost the business of anyone I tell my story to, including internet reviews. All for $3. I chose to shop local to support local business and small business. I thought ACE was the place to go because I needed some personalized assistance but that didn't work out so well. Sad. Not smart business. Not friendly, not neighborly, and just bad judgement, and it's not the first time I had a less than pleasant, and less than successful experience there. So I can say thank you to these gentlemen. I was going to spend about $36 on bulbs that I was unsure of, after being treated in a gruff manner by men who were neither friendly, knowledgeable, nor respectful (one of the men walked away when another customer, a male, walked up and rudely interrupted them while assisting me while I was in the middle of a question to him). Instead, super irritated, I came home, got on Amazon, and bought a damn 10 pack of my bulbs for $9.95, free shipping. So their poor business decision, poor customer service and treatment, and poor attitudes saved me a boatload of money, but it sure cost them a whole heck of a lot! read more

Had a list of items that my husband needed and am not a frequent shopper of hardware or home repair stores so I knew I would need assistance. Have never been to this Ace Hardware but it is new to our neighborhood and closer than Lowes. I entered the store and was greeted by the cashier (good start) and looked around like a clearly lost soul. Behind me entered an older gentlemen who was immediately greeted by an employee by name and off they went in search of whatever that gent needed. I attempted to locate some of the items on my list which coincidently happened to be on the same aisle as the two older gentlemen who were just a yuckin' it up. The employee never asked if I needed help (which was clear as a bell that I did) nor said a word to me. I was unable to locate the item and walked up and down each aisle without success on locating any of the items on my list. I went to the cashier and asked for help and she said somebody would be with me when they were available. About that time another older fella entered and once again was greeted by name by another employee and off they went. I looked at the cashier who merely smiled and looked away. I left the store alerting her that I would have better luck at Lowes but a longer drive. She waved goodbye with a smile. UNBELIEVABLE!! I even returned asking for a card for the manager....she politely handed me the card and said "have a nice day." WOW! I called the store to speak to the manager before even leaving the parking lot. An older gent (surprise!) gruffly answered the phone and stated the manager was not there and he did not know when he would next be in as "he didn't have his schedule." Warm wishes to this store as even if I meet the minimum age requirement I will never meet the gender. BAD BUSINESS PRACTICES. read more

Excellent customer service in the key duplication department. The store in general has a friendly and helpful staff.

Wonderful store. So happy it has arrived in my neighborhood to avoid trips to the "big" guys. For just opening they are very well stocked and organized. Key and lock service as well as glass cutting! The Manager, John, has a positive can do attitude and the staff is friendly and helpful beyond expectations who actually "want" to wait on you!. I have always been a fan of Ace stores and this one lives up to their slogan "Ace is the place with the helpful hardware man" (and women!).... read more