Chad helped me today. My washer has issues with springs and with cold water dispersal. He even…read morerecommended what model would be best to replace my machine and where to purchase. I really appreciate him going above and beyond.

Quick, efficient and not lacking in quality or professionalism. Able to troubleshoot the issue with…read morethe refrigerator and narrow it down to a potential part. Unfortunately the failure still happened with the new part. All troubleshooting was exhausted and with the breaker still popping after the new part installed, this was the last clue to know there was a ground issue inside of the fridge (an electrician had run tests as well and cleared it). Ultimately I made the choice to replace the fridge instead of having it completely dissected. Overall I would say that this issue was due to a build issue with the fridge. QARS did a wonderful job quickly and was straight up.

Easy to get an appt, professional service. He informed me my washing machine would cost to much to…read morerepair. I appreciated the honesty. John is the owner, just in case you want to use his services. Tip: Customer will get charged $78 for a estimate rather the fix the item or not. Keep that in mind. There many be companies that offer free estimates.

Great service, great work, fair price. Quickly diagnosed and repaired my dryer. Will definitely use…read moreagain.

I called Midlands Appliance Service on 12/10/2024 regarding and issue with my Whirlpool Dryer. I…read morehad previously called Sears Appliance Repair (Sears Home Services) to come out and fix my Whirlpool dryer. It would not rotate or start after you hit the power and start button. Sears was very easy to schedule a call and I was surprised when I went to the internet and found that they were available the very next day. All seemed great. The technician opened the top of the dryer, hit the power/start button and heard a click from the control board. Dryer wouldn't rotate. He immediately said "The board is bad". He looked up the part and said "We don't carry the board and can't get it". My wife said "So what are you saying, we have to get a new dryer?" He just shrugged and said we could probably find the board on Amazon. So we looked up the part and he said that it would work. I have an electronics background so I told him I'd order the board and put it in. I said if it didn't work I would call them back. I got the board three days later, put it in and it had the same problem. So I called them and got their voicemail..said I needed them to return. I get a voicemail response that they would be out the next day. They never showed. This went on for a whole week, one day after another...with them telling me they'd be out and then not showing. Finally after four days of this I called Midlands Appliance Service to see if they could come out. I spoke with Steven Woodlief and he said if I'd called him 3 hours earlier he could've stopped out then. I told him the problem with the dryer and he said it was crazy that they didn't check out the thermal relay or switches or anything prior to jumping on the board being bad. He explained where the thermal relay was located and told me of a YouTube video that would show me where it was. I took the front of the dryer off, found the thermal fuse and checked it for continuity. It was open. I went out and ordered the fuse the next morning for $8.16 and replaced the fuse. It's been working great ever since. So no, I did not have to use Midlands for an actual service call, but the help Steve gave me was above and beyond the call of duty. This is what a good service organization should be like. I have gone to Better Business Bureau, Comsumer Protection Agency and my bank in order to try and refund the $129 bad diagnosis and service Sears Appliance Repair gave me. They do not have a live person and no matter what you call you can only get a voicemail routine that sends you back to the beginning. They do not have a phone number, and their address is listed as Sears in the now defunct Sears building in Columbia Mall. Take heed. Never use Sears Appliance Repair, but take your business to Midland's Appliance Service instead

First repair for a dishwasher error code cost roughly 500. Part took week to come in and I wasn't…read morecontacted when it arrived - I had to follow up to get repairman scheduled. That was two weeks later. Once repair was supposedly completed, Bosch dw was not tested - they just said the repair was complete. First time I turned it on, however, the SAME error code appeared. Since then, I have been waiting for three revisit appointments now, each one missed and then rescheduled by Mr Appliance. The worst part is I'm always calling THEM on the agreed upon appointment date asking for details on time window to plan my day (when I should have been notified). So no notification comes on the day prior, and several reschedules have ensued due to their failures. I have no idea about staff shortages - but my repair should be a priority due to failure of their first repair attempt. Can't get escalated to management either. I'm already in this repair for 500 - hoping this can get resolved. Next stop is reporting to Better Business Bureau. Right now, I recommend that you do NOT use this company for appliance repairs.

Quentin Smith came and did a diagnostic on our washing machine. He said we needed two circuit…read moreboards and could also use a water pump. We paid him $900 for those parts and labor. The repair was never done and phone calls are not returned. Mr Smith owns both Lexington and Columbia Mr Appliance Offices. We will have to pursue refund. Don't prepay this man. If he insists use your credit card. He charges a fee but you will have recourse with your credit card company we haried another company after one month of no repair. It was fixed in one hour for $150. No parts were needed.

Dwight came on time and worked to repair our refrigerator in a very organized and through manner…read more He even addressed issues that we weren't aware of but explained that we did not have to make the additional repairs because they weren't necessary considering the age of our appliance. He came to repair our dryer last year and I noticed that he checked to see that the unit was in good working order before he replaced the broken part. Definitely will be using him and his team for all our future needs.

Brad is a courteous professional who responded quickly to my need for a fast refrigerator repair…read more He was on time and followed through on every promise. The final bill was very fair, which was so appreciated. I will certainly call him again with my next appliance problem.

They got right out to fix my dryer within an hour of my call, when the "big guys" couldn't give me…read morean appointment for a week. The repair required a part, which sent us into the next morning, but the Express guys got it done, and I have my dryer back!!! Everyone was very pleasant to deal with, and they've earned my business forever more.

Did very good work and got me in at the end of a very busy and long day. Great work ethic! Left the…read morearea clean, too.

Had the greatest experience on 04/08/2016. The most professional but yet personable technician came…read moreto my home (right on time) and repaired my Sanyo front load dryer. The job was completed quickly but efficient. He cleaned up be hide himself and made sure everything was up and running. Appliance Tech is more then fair with their fees compared to the larger appliance repair companies. Thanks again and I will be calling for all my future appliance repairs.