I have been a patient here for many years now. Other then only seeing Dr. Tan once a year when see is required to keep her practice. The Nurse Practitioners are great and treat me better then the Doctor ever has. They listen and know me better and read my file and ask questions and wait for answers to make sure I get the care I need. Follow up from the messages you leave are sometimes lost or disappear. So you may have to check back at a later time. But I have found a practice I trust and they are hard to find and will not leave read more

I do not recommend.What's the deal with this office? The front desk woman is a nightmare to work with. She repels new patients and if that's her job she is doing it very well. Extremely rude, speaking in circles, heavy Indian accent. My Good morning or Good afternoon when I call is met with a response of umm, humm.No etiquette, no manners just rudeness all around. It's been a month and a half since my doctor sent a referral and every time I call dr. Tan's office the answer is : The appointments coordinator will call you! Today I asked if she has my phone number and surprise she said No. I'm sorry you didn't become a doctor or engineer and this certainly shouldn't be a reason to be mad at the new patient trying to get help to schedule an appointment. I don't enjoy the power play and superiority of the staff. read more

The office staff is terrible and rude. My PCP tried sending them records three times and every time, they claimed they did not receive the needed information. They finally agreed they had everything and they put me off for three more weeks claiming that my information had to be entered in the system before they could schedule me for an appointment. They suggested that I go back to my PCP. They informed me that there were no open appointments until September. I never received a call back and the next time I called they informed me that there were no open appointments until November. Follow my advice and find another specialist. read more

It takes months to get an appointment. The appointment scheduler is not professional, friendly or helpful. She is inexperienced, seems to care less for the patients or her job. I am looking for a new endocrinologist and will be changing soon, hopefully. I sure do miss Tara. Consider another provider if you value your time and health care. read more

After my daughter's thyroid biopsy, she was informed she would receive the results during a televisit - after she paid another $70! WTH! She has insurance so she told them to send the results to her referring physician and, 10 days later they did so. Do they not know how to use a computer system? That should have been done automatically. As for the office staff reviews - the fish rots from the head down. Who hired this bunch of rude, lazy incompetents and who supervises them? Obviously management does not see this behavior as a problem. Someone needs to explain to them that they work for the patients, the patients do not work for them. Why would anyone want to pay for service like this? Best to find another doctor. read more

Recent experience with the Diabetes and Thyroid Center of Fort Worth, and that shared by others on-line, portrays it as being very provider-centric. The first indication is that new patients are not permitted to be late for their initial appointment. Due to heavy traffic, my wife was eight minutes late for hers, and her appeal to be seen at that time was denied by the on-site manager. Expecting treatment at the Center to further emphasize provider convenience, she did not make another appointment. read more

Dr. Lackan is fantastic, his office staff are useless they will not return calls or emails. the office manager thought it was appropriate to talk about personal information in the lobby. if it wasn't for Dr.Lackan's knowledge and professionalism I would have my wife go anywhere but here. read more

This office staff is among the most unprofessional I have ever met. Although the professional staff (Drs and nurses) are attentive, the receptionists are less than welcoming. They are short and surly. I'd rather run into heavy traffic than have to talk to these ladies. read more

I am appalled at the way I was treated there today. I switched to this practice a couple of years ago and was originally so happy with the providers. Today I was 11 minutes late to my appointment due to unexpected construction on the highway. I was told they have a 10 minute policy. I have never been late before. I was told they could not see me because I was one minute outside of the allowed window. I have never experienced anything like this at any doctors office. I was told the policy was in the appointment reminders sent to me. I never got any reminders for this appointment. I was told they sent 3. The person at the front desk was so rude and dismissive. I asked to speak to to administrator and she also told me too bad. The next appointment I could get isn't until February. I drive quite a long way to go to this provider. I had to take time out of the office for this, and had made arrangements for my child to be picked up at school. I wasn't seen because of ONE MINUTE! They have no respect for their patients. Something has changed in this practice based on my experience and the other recent reviews. Almost all the problems are with the front desk. I think they need to take a look at who is the public facing person at their practice. read more

Should have followed the other reviews here. Terrible experience. It's the NP you end up with's way or the highway. They do not give a damn about your wishes for your own health even when you're demonstrating better diabetes control than 95% of their patients. The nurses are not well trained in basic diabetes care. The dietician they MAKE patients see (just to charge your insurance) is terrible. The visit lasts 15 minutes then she emails you these outdated meal plans I am going to post here. You can get better meal plans on Pinterest and these meal plans are guaranteed to keep you diabetic with their high sugar and carb content! They also overcharged me and I had to call 6 times over 4 months to convince them I was owed a refund. read more

Diabetes & Thyroid Center - Endocrinologists Near Me - Fort Worth, Texas

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I have been trying to get to see this doctor for almost two months and today was the first day that I got a person on the phone. Then they hung up. I called back and was told that they received my referral last week. My surgeon told me over a month ago that they had sent it. I explained that I am out of thyroid medication and they said that they would call me back within ten days. I have no confidence in that because I have left numerous messages and have had none of them returned. What I find remarkable is that I have never even been to the office and I have experienced almost every negative experience in their 1.6 review rating. I called my doctor today and asked to be referred to another endocrinologist. I have no confidence in these people. read more

Lisa Post has been very helpful and knowledgeable, in getting my A1C down from 11-6.4! The staff is very friendly & helpful. Dr.Tahn was very personable and made me feel comfortable when I had to change dr read more

Dr Tan is the best ever, I have lived all over the world and not only in America but Fort Worth to have such knowledge and experiance is amazing, so happy I found her! read more

This office chose to reschedule an appointment I had been waiting months for. They discovered the morning of my appointment they didn't have all of THIER required paperwork from my PCP. No choice but to reschedule. Rearranged my life again to come today. due to traffic I was 10 minutes late. THEY WOULD NOT SEE ME because I was late! Has any of you EVER seen your doctor at your appointment time?! This blatant disrespect should be noted and not tolerated. it will not change until WE the paying patients choose other doctors who have respect for those who make their jobs possible! you have the power of choice, please use it! I won't be back. read more

Nothing against the medical services, but customer service and office management in general are probably the worst I have suffered in a very long time. I have been trying to get a hold on them with no luck. My doctor has been also trying to get them through the doctor's line with the same results. And in the meantime, after not being able to get the results of my biopsy performed two weeks ago, sending emails, spending time on hold, I am freaking out. For sure after this "amazing" customer service the invoice will get to me on time. Please find a different place to go. read more

* UPDATE - I did address all my concerns to the office manager and did receive a very nice response from the office administrator explaining all the staffing problems they have had. They can't seem to keep a good staff and have had quite a turnover which has escalated their front office issues. It was a caring response to my experience with their office and they are working on their communication issues with their phone and portal situation. I appreciate the response and addressing my concerns. I will be talking to my provider as well at my next appointment and hopefully they can remedy the problem or I will transfer my care. It was something to get a caring response back however and I will give them credit for that. I have been a patient in this office for a year. My experience has not been good. I wish I would have come here and read all these reviews before going to this office. I haven't read any one star comment yet that isn't believable after my experience with them. Some of the experiences shared here I too have gone through and are part of my personal experience. I have recently written the office manager a letter, I'm awaiting her response. I have an appointment scheduled for my check-up and to go over my concerns with the nurse I've been seeing at my appointments. I will give them a chance to redeem themselves by responding accordingly to my concerns and the concerns of everyone writing these reviews. If I was a doctor in this group with any power whatsoever I would review my office staff immediately and get to the root of the lack of communication with patients. I believe in confronting issues and giving people a chance to right their mistakes and be accountable for poor patient services. How they respond to my concerns; letter and discussion, will decide if I will update my review and update it with any positive information. I'm shocked at how highly recommended this office was and how long it took me to get an appointment. I hope that talking to them will change how they are doing things. I will be updating my experience with my primary care physician who referred me to this group as well. I am not going into the details of what my story is with this office until I have the opportunity to talk to them about it in person. I will update my review after that meeting. read more

Existing patient if Stefanie Addington who is no longer with the thyroid center. I tried to get an appointment with Chris B. and they said any patient of Stefanie Addington is being referred back to their PCP.. I said, can't you drop me as an existing patient and sign me up as a new patient and they said not at this time. First they wouldn't transfer my records to Southlake location which is closer for me than driving to south Fort Worth, and now they refuse to transfer me as a new patient with Chris. This place must either be making money hand over fist to refuse to help people or they just plain suck.. I'm going to go with suck. read more

updating due to the fact i found many errors omissions and lies when my records were reviewed - my health may never recover like everyone says ... i only gave it one star because it is required read more

Please go somewhere else! I have a very rare condition and advocated for myself by asking questions and seeking clarification on treatment plans. Service was impersonal, judgemental, condescending and with no regard for my well being. Unbelievable how unprofessional Dr. Bajaj And his staff is. I strongly suggest you do not go here. read more

I would not even give them one star! Run!! Go to another doctor!! Leaving , saved my life! They do not care about their patients -They are uneducated and ill-informed of new procedures in FDA approved procedures that could save your life and create a better quality of life for you. You will be outsourced to administration, and Mark could give two shits about you your life or what you were going through. If you have a family member that goes to this location, run read more

I love dr.Baja but every time I get rescheduled I get screwed over, and I have already waited 6 months for an appointment and then I get a rescheduled because of weather. I understand the safety and stuff, but pushing my appointment back further and having me see a PA is ridiculous. I would like to see my own doctor. And it's not really the doctors fault I understand that staffing needs to get their attitude checked. And it's not like this is the first time this has happened too me. read more

They have some of the worst desk staff. They take forever to answer the phone, and they have no useful information once they do. Also, my PA -- I barely know her, she doesn't communicate with me to let me know if I need to go get labs even though she ordered them and no one called to tell me (maybe that's on the desk folks); and once I do get bloodwork to them, I wait and wait after having received the results for her to call/schedule a discussion. I usually have to initiate communication. I would not use them except they're on my insurance. They apparently HAD an office near me, which I asked for, but instead I have to go down Chisholm Trail Expressway to see someone. 45 minutes plus tolls. Ugh. read more

Well apparently in dr addington office did the blood work 2 weeks ago and i called them 2 times and all they say to me they are reviewing and its take 2 weeks reviewing. And told me they send a note to my dr to have her to call me. She didnt call. Im not sure if the person that answers my calls tell me the truth.........i have funny feeling for not tell me truth not do their job..... read more

Very disappointed today, I've gone here several years. My doctor left the practice and was assigned to another doctor, made the appointment in July , arrived this morning for my 8:30 a.m. appointment to be told my appointment was canceled due to the assigned doctor not taking over the other doctors patients. No record of them reaching out to cancel my appointment and no explanation as to why no one reached out . Not sure what is happening here,if it's the front desk area or also the medical group . Currently looking for a new practice read more

The office is the worst service I have ever had for a doctor. The doctors here are adequate when you can get in but schedule is constantly being changed and no notice given. Phone calls are not answered and then you leave a message and the call is not returned. Two different providers that I had left the practice, no reason given. Don't waste your time, money and health going here. I will not be back! read more

Don't waste your time because they will waste yours. I was refused to be seen because according to the lady at check-in I was 1 minute late! YES, 1 Minute Late! Not 15, Not 10, Not even 5 but 1 minute late! I walked in directly off the elevator there were already people checking in, another lady got off the elevator with me and so she was waiting to check in before me and then it was my turn. When it was my turn, I told the lady my name and then the lady at check-in said I will have to check and see if we can still see you because your late, I was so thrown off and confused when she said it, I questioned her back and said I'm late, and she said yes, your late by 1 Minute! I said seriously. She said yes, I'll have to see if we can still see you. She then tried calling the back and no one answered so she then got up from her desk went to the back and supposedly checked with them and came back and told me that they said I would have to reschedule because I was late! She then asked if I would like to make that appointment, i laughed and told her no thank you I would not like to reschedule with them for being 1 Minute late. Heck I probably lost that 1 minute just waiting to check in. I could understand if I was late by 5 minutes, even though most offices give you 10-15 minutes of grace time, but this was literally 1 minute. My Dad has been going there for years and I was so blown away by what happened I called him when I got back to my car and asked him if he's ever been late and had to rescheduled and he said I'm sure I have been late over the years before but he was only turned away 1 time when he was over 15 minutes because he wrote the wrong time down. That I can understand but not for being 1 minute late! read more

Patients beware! Patient services at this office is so bad that a 1 Star Rating is a compliment. I have been calling for weeks to schedule a follow-up appointment. No one answers the phone, voicemails are not returned and I am instructed to use the patient portal for better service, but I have to speak to office staff to get credentials before I can get into the portal. It's an endless loop of frustration and horrible patient care!!! read more

After several days of calling I have not gotten to speak to anyone that could call in my labs to the right lab site. I had a medical emergency on Monday and Kallie/Tallie receptionist is rude and tells me they won't get my request until next Wednesday!! She was uncaring and hung up on me. Such a terrible business model. read more

I hate this place. When I first started being seen here I thought it was great, someone was actually listening to me. Fast forward to a few years later, no one ever goes over my lab work, they have canceled my appointment twice and asked me to re-schedule when I have moved my whole work schedule around. It's very inconvenient, the staff that works the appointment desk is so rude. read more

Medically - Jenna was good - however, the office staff or whoever is responsible for returning phone calls is failing miserably. I have left 3 voicemails over 5 days and have yet to receive a call back. And you cannot get a live person on the phone. read more

I have had all good experiences at this office- Dr. Chris Bajaj is so patient with explaining everything to me and giving me what options are available. I feel empowered to make the best decisions I possibly can. read more

The worst patient care. They do not care about the well-being of patients. They absolutely did not care that their policies left me without my necessary medication. Do yourself a favor and find a better doctor's office. read more

If I could give 0 stars for this business, I would. The wait times to speak to someone are outrageous. I've practically memorized the looped recording praising Dr. Lackan while on hold! He may be a good doctor, but that's not enough for me. It is not unreasonable to expect as much from the doctor's staff as the doctor himself. read more

Only because zero is not a rating... i do not label this lightly. My experience can best be compared to an elementary game of 'grapevine' where i provide my necessary and important information to a staff member that then gets passed through so many ears, its integrity and accuracy is completly lost. My medical information, were it a bowl of liquid, has been transfered to a rusted colander... the patient portal is incorrect in most info listed and much more completely missing. Over 20 days now and STILL no 'necessary medication adjustment ' has been called into my pharmacy. read more

My Dr. sent over the referral and 11 days later I called them to get the appointment. A couple days later I called to change the date due to wanting a blood test done first. I felt like I was talking the "whose on 1st" game with that person. After 4 rounds of trying to explain why, I gave up and kept the appointment because I could not get my point through to her and she told me if I canceled I could never cancel another appointment with them ever again or I could find a new place to go. That is their policy. Good idea. I was there the typical Dr. appt. time. In at 2:45 out at 5:00 but in that time I did have a biopsy so not too bad. The front desk took my drivers license for their paper work and did not give it back. I forgot all about it. They did not bother to bring it back to me in the office, nor did they bother to call me to tell me it was there incase I had been looking. 4 days later I had to go back to get it when I realized. The nurses were Awesome which is the only reason for the 3 stars. I would not chose to go back here. They are bad about answering the phone too. read more

This place is amazing!! The staff is always so friendly and the front desk staff is quick to check guests in. If there is a long wait, the staff makes sure that everyone gets seen at a fair time. The doctors are always courteous but I HIGHLY recommend Dr. Darren Lackan. He is very patient, intelligent, and never fails to make me feel comfortable. He is very busy since he was rated as one of the top endocrinologists in Fort Worth. I drive about an hour to see him, but it is worth it. This place even offers in-house radiation which saves me a drive to the hospital! The only downside is that I am placed on the hold line when I call, but I have never been on hold for more than 10-15 minutes. The reviews below me either are exaggerating or need to learn the art of patience. Overall, I recommend this place to all my friends, family members, and coworkers. The staff and Dr. Lackan have done their best to treat my thyroid problems. read more

If you love showing up for your appointment, only to be told, it's been canceled or moved, being on hold to talk to someone for over an hour, overall being disrespected then THIS is the practice for you. The doctor I went to here was OK; i'm thankful I'm not dealing with a severe endocrine disorder as I'm sure many of the patients that must go here. I've been dealing with this practice since 2017 and I simply won't do it anymore. I'm tired of taking off work (losing that pay as well) driving all the way into Fort Worth only to be told that "oh he's sick" or the bone scan employee isn't here. They will lie and say they've left messages or they tried to contact you, but they haven't yet I receive multiple texts/emails re my appointment. Basic disrespect. The people must get paid so poorly in that office and/or treated so bad hence they turn around and treat the patients poorly. It's so sad that there seems to be a shortage of adequate endocrinologists in the FW area, I felt I HAD to go here at first. A friend and her family left this practice and go all the way to Dallas for competent help. Thankfully, my issue can be managed by primary care. I will not be coming back to this office. read more

This place is great you just have to understand the system. first, the negative reviews, due to HIPPA the office can not reply and say what's really going on. So here is the system. Because the doctors here are first class (Dr. Tan is mine but I hear they are all outstanding) it takes a while to get in. It took me 6 weeks and I am a Doctor (different field). The reason it takes so long is because they actually spend as much time as needed to analyze your condition, no cookie cutter treatment. They work with you and are most responsive via Email. This may be a Covid-19 but I have never not gotten a quick response, usually within hours. read more

Wow!!! Referred to this place by my PCP for biopsies on my throat. Procedure done, and waited 2 weeks for results. Low and behold, when I called in for my virtual appt to get my results, the billing gal, Toni, intercepted the call demanding I pay my $775 bill NOW. I explained I'll pay when I receive an invoice/EOB from them or my Ins co. It was only TWO weeks ago I had svcs there. I said I'd pay after I speak with the RN to get my results, and during the call she could email me the detailed statement. NOPE!!! That wasn't gonna work for her. She needed payment NOW or she would end/cancel the virtual call. I was SO furious at her lack of customer service skills and absolutely NO empathy, as I was getting results on yay/nay to any "C" in the lumps in my throat. Pissed is an understatement. I can see if I was 30+ days late on a bill, but it was only 2 weeks exactly. I paid the bill so I could get my biopsy results (that were being held hostage for pymt). Billing tactics, lack of empathy and work ethics are disgraceful here, Especially Toni in billing. So harsh n rude in getting money. Didn't see any reviews prior to going here, as I was referred by my PCP. Nonetheless, I will never step foot in the door, even though I did like the surgeon and RN that assisted the procedure. It's been over a month since the virtual call, and I'm still upset. That's how bad the phone call was. ‍. read more

This office has been holding my medical records hostage for three weeks. They provide by far the worst "care" from a doctors office i have ever received. They know i want a new doctor, but don't allow switching g within their own practice but are preventing me from finding a new doctor by not releasing my records to me. How is this legal?!? read more