I have been going to the providers at this practice for 5 years. I was just informed that they…read morewould have to discharge me due to missing 3 appointments within a year period despite me cancelling 2 of those appointments well within the required 24 hours. I spent 2 weeks being transferred to various people at that office before finally being told that despite me following their cancellation policy to a T the discharge still stands. This is utterly ridiculous. The provider I was seeing, Christine Feathers is a terrible excuse for an NP. Not only does she not listen to anything I say as a patient, she flat out refused to refer me to an endocrinologist despite me requesting a referral, citing she felt like she could manage my diabetes in house, only to refuse to prescribe anything other than Metformin despite me having significant side effects for 2 months while taking it.

I loved this place when Lorri Rice was there, but it's really gone downhill. The front desk staff…read moreis lukewarm. I never know if I'm going to be treated kindly or as if I'm a nuisance and it depends on the moods of whoever is up there and not on my behavior. The last few times, I saw Lauren. The first time she was going to send me out without an antibiotic and Dr. Money consulted and said I absolutely needed the antibiotic. The second time, I didn't feel heard at all. The third time I went in with a serious concern and was sent for labs. I had to call to follow up and spoke with a nurse who gave me the lab results, but it was only letters and numbers. I had NO idea what any of it meant. I asked her what I was supposed to do and she said Lauren said to take an iron pill and call a gynecologist. When I asked for a recommendation, I was given the one place I told them I could not go due to a sad experience there. I cried so much, but knew I might have luck with the specialist. I ended up in the ER when I called the gynecologist's office, explained my symptoms, and was told by them to get to the ER immediately. The doctor on call from that practice got personally involved when he found out how I was treated and was a miracle worker as I am now doing so well. I could have avoided all of this and many of the doctors and nurses who work in the gynecologist's office were shocked to hear how I was treated. I've heard very good things about Christine and Dr. Money, but again... I'm not really experienced with them. I am scared to go back there as I'm worried they are going to put me with Lauren again and that something will be missed.

I have needed several surgeries due to severe Rheumatoid Arthritis and Stage 4 Severe Bi-Lateral…read moreSarcoidosis and thanks to Dr.Holmes and his staff my quality of life has been very much improved. I highly recommend Dr.Brian Holmes for care and compassion for his patients.

This place while they talk the talk and seem to know what they are talking about. Has become a…read moredisappointment. My friend has been going there for a bit. They have known for weeks that she was having surgery and have yet to send over to the surgeon her release papers. Her surgery is scheduled for Monday, June 8th. The offices have been closed since Thursday. She went to see them on Wednesday and was promised after several weeks of "yes, we are sending it over" to "yes we will send it today, Wednesday, June 3rd. Well, we called the surgeon today to verify that they got the release forms and nothing. Not only has this caused undue angst to my friend, but the surgery will also have to be postponed and just imagine the surgeon and his staff - the cost of their valuable time. I am planning on suing them. No excuse. This behavior is unacceptable.

Truly exceptional! The staff's thoroughness and compassionate bedside manner set them apart. From…read morecheck-in to the visit and check-out, it's evident they genuinely care about your well-being. They offer a variety of services, including sick visits, physicals, weight management, mental health support, and more. I even bring my teen here, and she loves it just as much as I do. The facility is impeccably clean, with a warm and inviting ambiance. I personally see Christine Kent , but all providers offer great bedside manner and thoroughness.

Very friendly and knowledgable. Took time to answer all my questions. The office staff were also…read morevery nice. I felt like I was in good hands!

I have been a patient of this facility for over 5 years now. I can not say enough good things about…read morethe care and attention to detail the Doctors, Dentists and staff have given me. My most heartfelt thanks most especially to Dr. Richter & Dr. Metz, for the kind and compassionate medical services they have provided me. The staff of nurses are the most competent I've ever had. I highly recommend the services of this facility. I wish them well at their newly opened office at 201 South Cleveland Ave. And all the staff of the Family Healthcare of Hagerstown.

The system for scheduling initial appointments is broken. I understand appointments are 6 months…read moreout but there is no process for signing up for an appt today, for an appt 6 months out. Depending on who you talk to or see, making an appt after submitting new patient paperwork is hit or miss. Some people call & get an appt 6 months out. Others who call after submitting new pt and insurance forms, can be told dental is closed until April 2024. No waiting list or scheduling, despite having submitted insurance info and new pt paperwork. No suggestions on how to get on the books for an appt. I would suggest Dental Services of Frederick if an adult using Healthy Smiles. When entering their waiting room, the receptionist was smiling & happy to answer questions. A staff member told us appt.s were 6 months out but we were able to actually schedule it. Once home we got a call on a cancelation, due to our special dental need we were offered an appt in 6 weeks. The staff was courteous, competent & welcoming. Kindness made a big difference. ......The actual dentists & hygienists at Hagerstown Family Health are great, but getting an appointment w/ out being redirected to different departments with no date scheduled, is stressful & disrespectful. It's concerning it's 50/50 on what answer you are given over the telephone at HFHC. God bless the staff who try, and are pleasant, it's gotta be hard. I appreciate the HFHC staff who have been helpful & pleasant.

On November 11, 2025, I was seen at Opal Medical Group in Hagerstown, MD by Dr. Farid Murshed. I…read morerequested specialized lab tests (Iron, TIBC, Ferritin Panel, and a Men's Hormonal Panel) due to ongoing health concerns and a need for a second opinion after care at the VA Clinic. My request was dismissed as "unnecessary." Because of this, I had to pay out-of-pocket for the tests, which revealed very low testosterone and very low ferritin levels--both clinically significant findings that should not have been overlooked. I believe this dismissal reflects a lack of patient-centered care, caused unnecessary financial burden, and delayed proper evaluation of my health. Patients deserve providers who listen and take their concerns seriously. I hope Opal Medical Group reviews this matter and ensures future patients receive the respect and diligence they deserve.

worst medical decision of my life to go here. the staff are not friendly and smell like cigarettes…read more Providers make you feel like they don't want you there. Just an overall uncomfortable atmosphere.

The Dr's and nurses are fantastic. I've had a few issues with their administration team- with the…read morereferrals not being transferred in a timely manner and having to cancel appointments. Note to others who are reliant on referrals- call to check that the referral is there before you go!

For the Emergency Department severe nosebleed and a dr snuck up on me and slammed a rhino rocket up…read moremy nose so hard she slammed my head backwards. I said no rocket. Got home then couldn't see out of right eye face swollen nose swollen and couldn't breat through my nose so I returned and the nurse told me to leave as no doctor was going to see me and she got in my face. No one touches me without my self defense so I stood my ground being the only person in the ER. Saw a Dr who said that he didn't give a damn if I sat there and bled to death. Another time I was as held down by a nurse and given 10 mg of ketamine and I was screaming no, hallucinating and screaming couldn't move my legs trouble breathing ripping stitches for procedures to fight her off to no avail. My roommate who is former Army stepped outside of the curtain 2 feet and said I wasn't breathing well and needed help and this female dr shoved him from behind into the room I witnessed her stick out her left leg grab him by his puffer coat with her right hand huge shove with her left hand on his shoulder from behind him and spin him hard slamming and bouncing his head against and off the wall then he fell over a chair and his hands and knees were on the floor. this man was 76 now 79 years old and he had her arrested. I testified to the truth but the judge said " I'm not going to say she didn't do it, I'm not going to say she didn't do it. I'm saying that the severity ( of the assault) is not enough to justify her losing her house her car and her job because she needs her job to pay for her house and her car" and she went free, back to working at Meritus ER. I was taken to Meritus ER by ambulance in 10/24 and being discharged refusing narcotics couldn't walk due to spinal stenosis paralyzed me from the waist down with nerve damage crying with nerve pain and this man charged into my area screaming loud "shift change now I'm in charge", (4 am was not shift change) pointing his finger inches from my face and the man with me sitting there I screamed for him to get out but he kept it up. He said for me to get the hell out of his hospital right now or he would put me in a nursing facility, I screamed back that he had no medical power of attorney over me, never said who he was so I thought he was a mental patient on the loose , I screamed so loud at him to get out that finally he left. I left the hospital quickly being dragged down the hall by my male friend to the car in fear for my life. I reported him to EMTALA but again he was back working at Meritus so I was told. Sinai operated for this with a lamenectomy and a CSF leak which is brain leak tie off at L4-5. I had a civil rights violation stemming from terrifying visit with the male at Meritus Pain Management and the state police said thats grounds for arrest but the judges just let these Meritus doctors go so why bother? I could go on and on about the abuse I suffered at the hands of Meritus doctors BUT 1/26 I am eligible for new insurance coverage that allows me to go to big city hospitals so never again will I go to the Meritus Medical Center ED in Hagerstown MD. I would like to end this by saying that in 09/24 my heart rate went up to 175 due to nutritional malabsorption, another Meritus dr who made a huge mistake in the department of gastroenterology. Meritus cardiologists diagnosed me with atrial fibrillation and said get a heart ablation. I went to Baltimore and there is not one EKG OR ECG in this state of Maryland proving I ever has the diagnosis and if I had the ablation I would have died and this was told to me by a Baltimore cardiologist/electrophysiologist who took the time to track down all this information and called me on a Sunday morning with his grave concerns in a panic. He is qualified to perform heart ablations and remains to be the only doctor that I will see again for my heart, never Meritus again for any cardiologist. Meritus did build a baseball stadium and parking garage but how does this enhance the horrible conditions in the hospital for patients like me as I'm not the only one, far far from it. These doctors with a specialty practice just keep doing wrong then the letters come kicking me out of their practices. I certainly wouldn't return to an abusive doctor but that letter makes them look good, or should I say stupid even when some violated my HIPPA laws!Many people have talked to me about worse treatment & no lawyers taking their cases and I'm one. As soon as we say Meritus to a lawyer they're too busy. I have called many lawyers including in DC and Baltimore to be told no quickly. Meritus is no longer number one in Maryland and an employee said to me that they deserve to be number one and cannot find out who number one is but they will! I'm sure it may be a hospital who is giving care to patients and not building baseball stadiums don't you think? John's Hopkins rating 100 %. Google Meritus! K'NAAN MARSDEN