My family of 6 have been without air conditioning for 6 days in the middle of summe!! in my home…read morethere is a elderly person and children and our pets 3 dogs and one cat we are dying inside our home it has gotten so unbearable hot it has gotten up to 90 degrees we are stuggling to keep our pets from over heating! we are ALL OVER HEATING ITS TO THE POINT ALOT OF US FEEL SICK FROM THE HEAT! I thought that rutts was a family freaking friend to my grandparents these people do not care about their customers you would think with selling a brand new air conditioner they would be all over it!! what kind of a business doesn't even have a schedule and tell there customers WHEN THEY WILL BE COMING I called and asked the lady's that work as there and they said they don't have any idea when they are coming! it's so insanely sloppy and incredibly messed up that they would leave a family with children and a elderly person and all our animals without ANY AIR CONDITIONING IN JULY! DO NOT GO TO THIS COMPANY FOR ANYTHING THEY DONT GIVE A CRAP ABOUT THE WELLBEING OF THERE CUSTOMER!!

When I lived in Grand Island (I just moved to UT this past year), I always called Rutts for…read moreeverything! They were really prompt in their response times, even though they always seem super busy! Their prices are reasonable too! Not only did I use them for my AC repair, I called them when I needed a new hot water heater and they worked with me on a payment plan! I recommended them to my parents when my parents wanted to put in a pellet stove in their house to replace the wood burning stove! They went out by Kenesaw and gave my parents an estimate and then did the work and then made sure to call them to make sure they were happy with everything! I highly recommend!

we knew we were going to need a new ac unit at some point and decided to go with one before the…read moreheat hit hard this summer. we shopped around and found Kayl Heating and Air. Rob the owner stopped out and gave us a bid. We had a few other bids but settled on Kayl due to the fact the owner took time out of his day to stop personally and give us a bid. We spoke to Andrea the office lady and she was amazing help get us scheduled up a few days after. Our service man Brandon was very good he took time to make sure everything was perfect. Brandon went through the prosses of setting up and showing us all the functions of the new system and thermostat, after he was done he left the house cleaner than when he started, a few days later stopped on his way to a service call just to make sure everything was good. rob followed up with us a week later. if i could give them more than 5 stars I would. 100 percent recommend kayl heating and air.

Very professional group of HVAC installers. Punctual, friendly, knowledgeable, professional in…read moreevery way. Love my new furnace system and ecobee thermostat. Very affordable and great warranty too. Highly recommend Kayl Heating and Air!

Do NOT do business with this company. They have on idea how to do and or complete repair work. They…read morejust throw parts at it hoping something works. The owner is very rude and does not understand customer service. After paying $1000.00 invoice it still don't work. They refuse to fix their crappy work, AVOID this business at all cost

I had my old Rheem air conditioner go out on me in the middle of a heat wave. I called K-T and they…read morewere able to service my unit on the same day. However, I decided then that I wanted to completely replace the old loud and obnoxious unit with a higher efficiency air conditioner. No problem. K-T had their technicians at my house within a couple of days. They arrived on a Thursday at 11:00 AM and by 4:00 PM my house was cooling down nicely. The technicians were knowledgeable and very polite, especially given my barrage of questions. I could not be happier with my new Trane air conditioner. It is so quiet I sometimes wonder if it is even on. It is, and has been since that Thursday, keeping my house cool and comfortable. I have been telling friends that I am living like a king, and I have been, thanks to the great work of K-T Heating and Air. I would recommend their service without hesitation.

Customer service is unfortunately bad. Office staff is pretty rude and comes off like you are…read morebothering them. It was a lady. Will not let you even finish your thought before she cuts you off. They do a great job with getting the job done put the admin is rude.

We had them come and fix another plumbers screw up. They did an excellent job! If you want the job…read moredone right then call these guys!

In and out! Excellent service! Kept me informed. 100% clean! WOW even after having a plumber here…read morea month ago, it looked terrible in there! The roots were nearly devastating

Nathan and his crew replaced the roof on our garage, which had damage from a branch and from…read moreunmaintained gutters. Their price came in a little under another quote and I liked the shingles manufacturer they use. The work came out great. They got the job done in the timeframe promised and communicated throughout the process. I will definitely check with them again when I'm ready to do work on the house. In fact, my sister has already hired them for a job.

One caveat before we start: this was our first home contracting work. So maybe the behavior…read moredescribed below is expected for this work. They did EXACTLY what was in their contract. No more, no less. They hand-wrote the contract instead of typing it up, so we missed that they didn't add the gutters we had discussed and thought they added. They were supposed to be all triple-paned, specially-built windows, but they bought the egress window at Menards. They didn't keep us updated as to the schedule. In July, we called and they said it would be a couple of weeks, 3 weeks later I called them again, oh, it'll be a few weeks, wash, rinse, repeat. When they finally did come, they worked for 3 days, disappeared for 2 days, worked a half day, disappeared for a day, worked an hour Saturday morning disappeared and came back, etc... They didn't do any kind of walk-through when they were done. We had them do quite a lot of work, so a show-and-tell would have been nice to know the job was done right. They demanded payment immediately when they were done with the work. Every other contractor I have ever worked with has either handed or mailed me a final bill to be paid in two weeks or 30 days. They called while their crew was still working to ask for payment. This is when we found out the gutters weren't getting done. They stated they 'never do gutters' even though we discussed the gutters with them and the crew that arrived. As far as I can tell, the workers did a good job, the roof seems sound, and the windows are good. The workers were friendly and professional. The NCR team was friendly too until they decided the bill was due. Then they were no better than any other debt collector. We told them we had to contact the bank the afternoon they asked. So before 9 the next morning (before the bank was even open) they were calling again. I would not recommend NCR based on their business practices.

Update: even after filing a complaint through the BBB, the owner blamed me for not voicing my…read moredispleasure before, which I did. And stated that once i paid for the bill, then i said that it was fine. ??? He also stated that he wasn't goin g to refund the entire bill (which isn't what i wanted) nor would he provide an itemized receipt (which he said that he would.) The BBB finally closed out the case.

Have found this indivdual to be more than competent. When others can't even seem to respond with a…read morebid, he got the job done, before they even took time, to call back. As a multiple property owner, I've used him from maintenance, to remodel, to ground up. Very attentive to getting it right, the first time I'd highly recommend this business, and am currently planning how to use his expertise, on my next idea.

Game changer!!! I came home home after our first cleaning with Mr. Sparkles and my jaw legit…read moredropped! My house was immaculate! My bathrooms and kitchen were cleaner than the day I moved in! To say I am thrilled is an understatement! Worth every penny!

services by team 8 on 6/22/2022 Always a thorough, and great…read morejob. I am often home when they work and they are very polite and accomodating to me being around. This time I asked for an additional service and they provided it.