I reached out to Sparkly Cleaning Service after searching for a company to provide regular cleaning…read morefor my home. I live with my partner, and we do not have any children or pets. After initially contacting them, they asked me to send pictures of my home so they could evaluate the cost of the service. Following several exchanges via email and phone, they scheduled a team of two cleaners to come to my home for an initial cleaning, which was intended to be repeated bi-weekly.
When the team arrived, their demeanor felt uncomfortable from the beginning. They seemed somewhat cold and distant, and I felt as though they were looking down on me. While my home certainly needed routine cleaning, such as vacuuming and dusting - it was not cluttered or excessively dirty. There were no conditions that could reasonably be described as hazardous or unsanitary.
I asked the team to use my personal vacuum cleaner rather than one brought from other homes, as I prefer not to use equipment that may have been used in houses with pets or children. I also have a high-quality vacuum cleaner that works very well. They agreed and began cleaning, though their reserved behavior continued. At first, I assumed they were simply quiet or reserved by nature.
However, the situation changed when one of the cleaners entered my bedroom and saw a photograph of my stepdaughter, who is Black. For context, I am Asian. After seeing the photograph, the cleaner suddenly said, "I can't deal with this. I can't do this." When I asked what she meant and requested clarification, she simply said, "All of this," and walked out of my home.
Shortly afterward, I received a call from Jennifer from the company, who said, "I'm so sorry, it didn't work out. This is more than we were expecting." Because the cleaning was not completed, I asked about the charges, and they assured me that I would not be billed.
The behavior of the cleaning team was shocking and deeply upsetting. I left the interaction feeling as though I had somehow done something wrong, even though I had done nothing inappropriate.
After this experience, I contacted Two Maids, and Ivette coordinated a team to come to my home. Their team was kind, professional, and welcoming from the moment they arrived. They had no issues using my vacuum cleaner, in fact, they complimented it. They cleaned my home thoroughly from top to bottom. I was extremely pleased with their service.
Based on my experience, I would recommend Two Maids over Sparkle Cleaning Service.
