How good is this company - well our deck that they built was 4 years ago was just ripped out and replaced! It was always a shoddy, unattractive job but multiple construction defects lead to us having to rip it out and more became apparent during our new deck construction. We paid $12k to them ( this did include a roof which is still there after the beams that hold it up were replaced and finally secured to the ground with concrete and steel which they had failed to do! To be fair our contractor says they used good cedar! That at earns one star. Our HOA requires approval - they said it was approved - it wasn't leaving us in a long term battle. I will take responsibility for this as I should have waited for communication myself from the home owners and not trusted them! The job was shoddy at best, we constantly had to follow up with them to get the work finished, it took weeks and they were still coming back a year later to address issues ( my new deck that someone else built is beautiful, properly finished and was done in 4 days including tear down ) Edges were left rough and unfinished, they winged it with pieces of wood added on to 'complete ' the work which looked awful. They had to come back less than a year later to replace finishing touches around an engineered beam ( which we have subsequently learned is - safe - but the posts that support it were not properly secured. The planks were screwed down so tightly that multiple boards split - which to be fair they did replace - but over the years this has caused additional splitting so we had to replace them anyways ( and they have been sealed and stained since it was built ) so we just decided to rip out the whole thing !! The boards were also so tight together that water pooled on the deck each time it rained which never happened with our original deck, we subsequently learned that the front of the deck was 2.5 inches higher than the back which caused water to flow towards the house. And they told us they"would eventually shrink to allow water through - they did not so we lived with puddles. The flashing job was awful and we had to have someone else to finish it ( it still never looked great) ; it looks like it's been there for 20 years - see pics. The flashing should have been installed under stucco not attached to the top We had to have someone else complete the staining it as their job was poor. So both that and the flashing issues cost more money ! The gutter comes out under the deck so water pooled and sat under it which is a terrible idea leading to rot. Water directed to below the deck and boards so tight led to the perfect storm and rot ! Our new contractor had to diver the flow . It just looked awful and always had! When we compare one new deck to the own they built - it is night and day. We have perfect edges, no random gaps, no weird pieces of wood tacked on. Yes I had to pay to remove their rubbish, but Lesson lesson learned. I have a deck I am happy with finally and it was not from Diamond Decks read more

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Think twice before hiring this company. This review is based on how we were treated by the owner Donnie Ferguson. We hired Diamond Decks to install a patio cover in our backyard. The cover is beautiful. The material matches the house and the craftmanship of the fireplace, roof and woodwork are exactly what we wanted. Here's where it all went wrong. The last job was to stain the concrete both existing and the new walkway we had them install. The crew did not power wash the 10-year-old concrete before staining. We contacted the project manager right away and asked why they were not power washing and he said the crew didn't think it needed power washed. Ten years of dirt and they didn't think it needed power washed? Prior to staining, the crew put samples of the color on the concrete and asked for approval of the color. They didn't wait for the stain to dry but had us sign off on the color while it was wet. The certificate we signed says "Do not sign this certificate until all services have been satisfactorily performed and material supplied or goods received and found satisfactory." Despite this warning they had us sign the certificate prior to the stain and seal being applied. Let me also point out that no one asked us what we wanted the stain to look like or guided us in any way to get the look we wanted. The stain looked nothing like we wanted so they came back and applied another color and seal and made it worse. We reached out to Donnie and let him know we were not happy with the stain. His resolution was to charge us another $10,000 to do an overlay on the two patios and then apply another stain. Donnie believed it was the old concrete that was the problem and thought we needed an overlay. We received quotes from two other companies to fix the stain. Neither company thought we needed an overlay. Instead they would remove the seal and stain and reapply the color we wanted. We again reached out to Donnie and respectfully asked for a reduction in our final payment of $7500 to fix the concrete stain. This was his reply: Absolutely not. We are experts and what we do and the color selection you picked does not need multiple coats. I do not care who you are getting your false information from. And you cannot remove foot print and terrible texture work that is in the concrete work we did not pour. The imperfections would be difficult for anyone to see because they are enhanced once the color and sealer are applied. This has one of the best sealer you can use and this is specifically why the form says DO NOT SIGN THIS FORM Unless you approve the color. It's not an easy product to strip off hence the reason it last much longer and that's why we use it. The balance owed is now past due $41628. I will need payment in full by the end of day or I will need to notify the attorneys that the contract breach is made. You've signed all the paperwork we asked of you and now you wanna insult us by telling us you want us to refund money cause you don't like what you selected. This is the owner of the company, threatening, insulting and hostile. We of course were not in breach of contract and he knew it. They had just completed the work seven days ago. Again, think twice about hiring this company. They showed a total lack of concern about our dissatisfaction and blaming us for the results of the concrete stain. I will say that Casey, the project manager, was always professional and showed empathy for our concerns. read more

Diamond Decks built our back deck. Dusty, Santiago and the rest of the construction team were professional and courteous and Brent, the project manager was frequently on site and always available to answer questions. We were very pleased with the final deck and have no hesitancy in recommending them read more

Very disappointing. We have never worked with a company that lacks a great deal of communication and charged us a great deal of money for the very poor job they did. 1. Project manager never communicated with us. We always had to reach out. 2. Project manager never on the job. We had to ask the manager to come because we were unhappy with progress of job. 3. Workers left sealers and plywood in our backyard. We had to request for these things to be taken. 4. They told us we would have a scheduled walk thru of job, and that has yet to happen. 5. Don't hire them for stamped concrete! At least with our small patio, they left a great deal of areas with no groove stamp, so they had to "hand saw" it and it looks very different. See for yourself. 6. We sent an email, never heard back. They took our money real quick. Maybe you'll have better luck. read more

Diamond Decks - You can see the stamped grooves vs the hand saw grooves. - Decks & Railing Near Me - San Antonio, Texas

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Donnie and Kyle make a great team. They are professional in every way. They listened to what we had in mind and offered suggestions regarding design, use of space, materials, cost savings, and more. We have had two projects built by Diamond Decks. We extended our contractor's deck by eight feet and covered the space with a matching roof complete with stairway with attached flower box. We later had a roof installed on the open air portion of the deck. We went with composite material and all has turned out beautifully. All cedar has been stained with a quality product. The business has received several awards from consumer related websites. I highly recommend this group to anyone who is searching for a well designed and well crafted product added to their property. read more

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Donnie, his crew and his staff is so incredible! We had some creative designs that we wanted done for a brand new night club / bar in San Antonio. When we showed these designs to Donnie he automatically said "We can do that. No problem!" And not only did he and his crew deliver amazing results but their professionalism and quickness were stellar! My only wish is, I just wish had more floors for them to work on because I would work with them every, single day! The BEST! read more

I really wish I would have researched this company a little more. When we asked them for an estimate we were met at our house with a very pushy salesman who was trying to get us to sign that day. The only reason why we did was because we haggled down from 21k to only 11k and they financed. We had requested quotes from everyone else and they came and left with better customer service. This guy was very pushy. Fast forward to last month trying to refinance my house when we learned the "financing" was written as an actual lean against our house. We have automatic draft and have not been late once! So we were confused. After several conversations they refused to remove the lean so we had to show proof to our mortgage company (along with our credit report matching up) that we have never been late or missed one payment. Good thing I keep all of that stuff. 2nd they started work without my HOA'S approval. They said they would take care of everything (which was another good selling point for them) and then BOOM! I received a warning notice about a fine because of the unapproved construction. When I questioned them they said it was MY responsibility to check the status? So I asked them to send me the communication between them and my HOA and I can tell you that I am still waiting on that email till this day. This isn't even commenting on their sloppy work. My house siding is FILLED with concrete splatter! The concrete is uneven and it's been over a year dealing with "Angel" trying to level it out because all of the rain water collects against my house and doesn't drain into the yard. So we purchased a push broom to push all of the water off of the porch when it rains. We keep getting excuse after excuse about their sloppy work and mess they leave behind. They left my yard muddy and concrete chunks and splatter everywhere we actually had to call them back to come and clean up. And now they are unresponsive to finally finishing the work. I hate you tear any business down but I have absolutely had enough. read more

Very painful experience. It was a terrible ordeal, product not so bad, but not worth the 6 month struggle to get them to work.

Kyle, the owner, personally reviewed the final project. He confirmed that we received the quality of work that was promised.

First, I would like to say that I would never hire/reccomend Diamond Decks LLC. I hired Diamond Decks LLC also known as Rockstar Remodeling according to my billing statements to install two walkways both 4 feet wide. One on the left side and one on the right side of my house. I had them put the concrete against my current foundation. ***[The list of my issues is below]*** They saw cut the stress grooves instead of using a grooving tool. Which would not be an issue. However, that is unless they cut into your houses foundation like they are brand new at installing concrete. This happened on the job they did for me. They put the stress grooves 6 feet apart, (They are supposed to be 4 feet apart) They also used my front lawn as a place to wash out their wheelbarrows, (I live in an HOA area) they also never came by to smooth the edges after taking the forms off from around the concrete, they left a hump next to my gate, my hose was on at 7pm, they left before 4pm, THEY NEVER SENT SOMEONE TO INSPECT THE JOB AFTER IT WAS "COMPLETE", I had to call about my lawn as I live in an HOA. And the guy that came out, said he would be back to pressure wash on Friday, he never came back, but told the company he did, AND EVEN STILL NOBODY CAME BY TO INSPECT THE JOB SITE!!! They tripped my breaker 2 times by overloading MY extension cord that I had Christmas lights plugged into. They were also not worth my $$$. I regret not paying a different company. Very expensive, very unprofessional. This is the worst company I have ever hired. This company only does the bare minimum, and do not care about their customers. Only their bottom line/$$$. I shouldn't have to point out issues to them over the phone. They should have came too inspect their work and tell me what corrections they are going to make if any. Most companies require this it's called "integrity" or "doing the right thing". read more

If you want to manage your project then go with Diamond Decks. Kyle is a smooth talker but was never part of the project. The project manager was never around to ensure that the all sub-contractors were on time and on schedule. I had to manage all aspects of the project, ensuring that the sub-contractors knew when they could come and start their portion of the project and even had to complete some subcontractors jobs, which I paid them to do. I brought this up to the so called project manager, other Diamond Deck employees and even to the owner, nothing was done, just a lot of excuses. When it was time to finalize the project they wanted only two things my money and be allowed to take pictures of the project for their gallery. Please understand that Diamond Decks final product was very good, I have received nothing but outstanding comments on the project. But when you pay a company the amount I paid them I should not have had to manage the project myself and complete some of the subcontractors jobs because it was taking to long for it to get done. So I recommend that if you go with Diamond Decks make sure the owner and project manager give you a schedule in writing of when things should be done and if not they need to compensate you. The ownership and program managers only care about getting your final payment. Be prepared to manage the project yourself. read more

Company isn't responsive at all. People don't call when they say they will. They don't send emails when they say. The won't let you cancel a job once you sign but they'll promise you the moon to sign then let you sit and wait until they're ready to start their work. If you try to cancel the sales person says the owner called them stupid for even asking. I wouldn't recommend them. I hope H‑E‑B calls for a review so I can let them know how we were treated too read more

When gathering my quotes and information this looked like the best company. Design was created and I loved it but then it was built wrong and I agreed to leave it, that it was ok too. Then came the deck staining. They came out three time and I still don't like it but I can deal with it. There are boards splitting on the deck and I was told the wood would do that....that's normal..... in less than a month , that's normal. Ok if you say.... not sure if I'd use them or recommend them. You live and learn. read more

The owner of Diamond Decks LLC and Aaron are the true definition of professionalism. They were upfront and went over and beyond our expectations. read more

Great team and great leader. We signed our contract the same day we got a quote from Abdul as he gave us many helpful suggestions and helped us with the design. The cancellation policy is 3 days, however, on the 5th day after we signed the lease, we found that we need to replace our roof first due to the recent hail. We are so worried as we cannot afford two projects at the same time (roof and patio). We called the office and Kyle is very understandable. He listened to our issue and cancelled the project at no charge. We appreciate it very much! Kyle is very professional. We love Diamond Decks and this is our go-to company if we need a patio in the future. read more

I had a great experience from the start, had got my initial visit set up and plan laid out. I was ready to make a deal on a new patio and the rep never followed back up. I had another company come back and make me a better offer. When I reached out to my rep to let him know, he apologized and said something personal came up and he couldnt get back to me. I cant hold it against him, but it was unfortunate. 2 weeks passed from when I told him I was ready to make a deal and nobody could follow up with me at all to help him. I'm sure this was a rare occurrence but it was really unfortunate. read more

Diamond Decks fixed in 2 days a project that we had been dealing with for over 2 years!! We had our front and back sidewalks and porches stamped and stained. The company we had previously hired (Modern Day Concrete) was a nightmare. They had sent 3 or 4 different crews over the course of several months to do this project and each crew took forever and did terrible work. We contacted Donnie at Diamond Decks and were absolutely astonished at how quickly and easily this project was completed by them. The work is flawless and the process was painless. We wish we had started with Diamond Decks!! read more

Overall a disappointing experience. Almost a year after having our deck built there are still flaws in the quality of the workmanship. Like other reviews, we have had to have them return multiple times to fix previous errors. The latest update resulted in a replacement deck board that cracked after installation. The deck board cracked because of other construction and design-related errors made. Although attempts have been made to satisfy these concerns, the followup requires our constant attention. After the deck board was repaired and replaced a footing cap was added to each 4x4 where it meets the decking. After it was installed the carpenters informed us that a crew would be by to stain the caps. Nobody has called or come by to finish the job. If I had to do this deck again, I would definitely choose another company. read more

Painful and bad experience so far with this company. Total lack of communication..calls not returned. When one of their subs screws up you can't get it fixed. Sub doesn't want to fix it...says maybe you can get a discount..no I want it done the way I ordered it. When you spend $21,000 you would like to get what you ordered. More things get screwed up..sub blames homeowner saying they picked a color they didn't pick...diamond decks says it will be fixed ...and still not fixed. People don't show up when they say..or call back. When you call the owner I think you should expect a call back...after all he is the one who showed up at my house and told me why I should pay more for HIS company when he wasn't the cheapest. Yes some of the subs he hires does good work..but when something gets screwed up that is when it shows that this company does not care about you as a customer...or that you are happy. Our job still isn't done UPDATE...7 months later... WORK still not done....here we are ... I call, text...still no one gets back to me...this is getting ridiculous. read more

William and Devon built a beautiful deck. It turned out to be more than we could have imagined. It was quite a job for two men because the total size is 480 sq ft and its raised about 8 ft so not an easy task in our rock solid ground in Spring Branch. Half the deck is a screened porch and half is a sun deck. Would recommend these two hard workers for your deck too! read more

I've called 5 deck companies looking for estimates. Sadly, diamond decks REQUIRES my husband to be there in order for a quote to be given. The other 4 companies do not require this. The lady I spoke with said, "I'm sorry, we are just so busy that we really need your husband to be present for the quote." I explained that my husband works 7 days a week, 80+ hours and isn't available. He would take time off for the finalization of the deck plans if we went with them. She reiterated that she can't offer a quote unless my husband was there as well as how busy they really are. Basically, I felt she didn't want/need my business because she's soooooo busy. I told her I would go with another company. She said great, thanks. Unbelievable! read more

Called set up appt. for Saturday 02/27/16 at 930. They called to confirm Friday evening, I said ok. Sat morning didn't show up or call. Did not leave any messages. I called them and they said the guy who gives estimates was ill and couldn't make it. We drove 45 miles to the home we are having built for a no show. Good companies usually plan for unforeseen occurrences with a backup plan. No plans here. We canceled and will not call back.... read more

Donny, Mac and their workers were very professional and completed our patio/driveway cover as promised. They asked for NO money until the job was completed and we were satisfied. We couldn't be happier with the results and have received lots of compliments from our neighbors. We would highly recommend their ser read more

Recently my husband and I were looking into adding on to the deck that was existing in our backyard. I started looking into different companies in and surrounding San Antonio. I had a few companies come down to give estimates. I was astonished that a few of the companies told me that I needed to tear down and start over. Others just bad mouthed the competition and didn't seem too concerned about the actual work. Then I found Diamond Decks. Great price, extremely professional and customer service oriented. We are so happy. We now have a beautiful deck and bar. Our friends and family love coming over and hanging out. Thank you so much Diamond Decks. read more

They did a good job on, if your having your patio cemented be cautious of Richard, he is a smooth talker...said he would cover our expensive patio furniture, they did not! they placed it in the yard and we had to scrape off the cement and re-clean it, they also started a fire less then six feet from our new build home!, in their attempt to put it out they broke three of our Telavera pottery (about $45.00 each) again they said they would take care of it and they did not. Richard talked us to change our original plans, we had to argue with him to get it right and we are still waiting for them to darken the edges we shall see what happens, on the other side of the coin Kyle does good work, the pergola guys did a perfect job. read more